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Reviews of Caspia Hotel New Delhi Shalimar Bagh

3.5 out of 5
Caspia Hotel New Delhi Shalimar Bagh
Shalimar Bagh, District Center, ORR, Haiderpur Cross-Red Light, Outer Rd, New Delhi, Delhi N.C.R

Reviews

6.6
Rating 10 - Excellent. 12 out of 65 reviews" "
Rating 8 - Good. 21 out of 65 reviews" "
Rating 6 - Okay. 17 out of 65 reviews" "
Rating 4 - Poor. 2 out of 65 reviews" "
Rating 2 - Terrible. 13 out of 65 reviews" "

7.2/10

Cleanliness

6.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Sukhbir

Stayed 1 night in Dec 2023

2/10 Terrible

Ashutosh Kumar

Stayed 1 night in Dec 2023

10/10 Excellent

abhishek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, nice rooms
Stayed 1 night in Aug 2023

10/10 Excellent

Anant Kumar

Stayed 2 nights in Aug 2023

2/10 Terrible

SATWINDER

Stayed 1 night in Mar 2023

8/10 Good

PRADEEP

Stayed 2 nights in Feb 2023

6/10 Okay

Harninder

2/10 Terrible

Jayant

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Untidy hotel. Bedsheets and pillow covers looked like never been washed. Shower was broken, Walls have dirt marks. Will never go back again.
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, friendly staff, food is excellent. Air quality in New Delhi can be hazardous
Stayed 5 nights in Nov 2019

8/10 Good

Raj

Liked: Staff & service, room comfort
Everything was good apart from dinner time. Staff were relaxed and did not notice about me waiting for help.
Stayed 1 night in Aug 2019
Response from Hamid on 11 Sept 2019
Dear Guest, Greetings from Caspia Hotel New Delhi. We would like to thank you for your valuable feedback and the same will be taken care off in future. We would like to serve you again in near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Excellent staff - very friendly and helpful. I believe this is a 3 start hotel, but was very impressed by the general cleanliness and food quality. My only reservation was the area it is in, Although it served my purpose, it would not be for everyone.
Stayed 5 nights in Jul 2019
Response from Hamid Khan on 2 Aug 2019
Dear Guest, Greetings from Caspia Hotel New Delhi. We would like to thank you for your valuable feedback and also would like to welcome you again.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
location and staff .. property is good but can be renovated and can be better .
Stayed 1 night in Jul 2019
Response from Hamid Khan on 11 Jul 2019
Dear Guest, Greetings from Caspia Hotel New Delhi. We would like to thank you for sharing your valuable feedback and also would like to see you again at the hotel.

6/10 Okay

Tandiwe

Disliked: Cleanliness
Not very clean
Not very clean not very friendly staff only a few. Especially the lady in black at the reception rude
Stayed 3 nights in Apr 2019

8/10 Good

suneet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is not so good otherwise all is well
Good experience good breakfast just the place is located in deserted type side and away from markets etc and hotel seems middle of nowhere otherwise all is ok
Stayed 1 night in Feb 2019
Response from Hamid on 12 Feb 2019
Dear Guest, Greetings from Caspia Hotel New Delhi. We would like to thank you for your valuable feedback and would like to see again at Caspia Hotel. Thanks & Best Regards.

2/10 Terrible

Mercy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I made a reservation for more than 15 days and for serious family reasons I had to check out a week before. The manager refused to return the money I had paid for that week. I do not recommend this hotel.
Stayed 14 nights in Dec 2018
Response from Hamid on 12 Feb 2019
Dear Guest. Greetings from Caspia Hotel New Delhi. Reference to the above comment we regret for the inconvenience caused. As per the hotel policy the booking was made on the non-refundable basis that is why the hotel denied for the refund. Thanks & Best Regards.

8/10 Good

Annu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor wifie net access.location & approach road not upto mark.
Stayed 3 nights in Nov 2018

8/10 Good

Raj, Bedford, England

Liked: Staff & service, room comfort
Good hotel in North West of Delhi.
On my arrival Reception staff busy with customers so had to wait for quite some time. Check in was quick and efficient. Staff was attentive and friendly. House keeping Manager Mr N Pandey gave me his good attention and quickly sorted out some minor issues. Very pleased with my stay.
Stayed 1 night in Sep 2018
Response from Hamid KHan on 26 Oct 2018
Thanks for the valuable feedback as it is very important for us. We will look forward to serve you better next time.

6/10 Okay

K, Mumbai

Disliked: Cleanliness, staff & service, room comfort
Avg hotel
Nice hotel but staff needs to maintain and has lots of mosquitoes. Breakfast is chaos and very few waiters to clean table n refill food
Stayed 1 night in Apr 2018
Response from Hamid Khan on 7 May 2018
Dear Sir/Madam, Thanks for sharing your feedback with us. We do endeavor to give the best experience to our guests. It seems we have come short on this occasion and we assure you that we are looking into the points shared by you and will definitely deliver a much improved experience on your next visit.

8/10 Good

Andrew, Galveston, TX, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sharp-witted staff made the difference.
The gentleman who cared for my room (Piyush) picked up on the fact that a foreigner like myself would need plenty of water. He saw to it and he kept my room clean and well supplied. A gentleman at the front desk (Mandeep) was always on the ball. He made good eye-contact and checked to see how I was doing every step of the way. The gym upstairs was a very nice touch, as I had plenty of time to use it during the day. It helped me to stay sharp and to overcome the effects of traveling. Nice. I will probably need a place to stay in Delhi again in a couple of years. I'll be back.
Stayed 3 nights in Apr 2018
Response from Hamid Khan on 2 May 2018
Dear Sir/Madam, Thanks for sharing your feedback with us. We are delighted to know that you had a great time with us. It is our endeavor to deliver the very best to our guests and we are happy that we were able to create some nice memories for you. We shall look forward to your next visit. Thanks & Best Regards,

2/10 Terrible

Arvind

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No check in. Was not allowed to check in .
Was not allowed to check in as my partner had local id. Had to move to another hotel. Lots of hassle and time wasted. Pl return the £145.00 that I have paid
Stayed 4 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
we booked through expedia.. we booked a room with complementary breakfast included in price .. but they charged us the breakfast separately.. Either there was some issue with expedia .. its not user friendly.. overall hotel was good but room service was not upto the mark..
Stayed 1 night in Dec 2017

8/10 Good

Sandip

Liked: Cleanliness, staff & service, property conditions & facilities
Caspia hotel
Good value for money, you do need to travel to see the sights but that was expected. And reason for staying at this hotel was due to an attendance of a wedding at the hotel. Staff are friendly and helpful. Wi-fi is okay for messaging and email and light browsing but anything beyond that it doesn't work. Breakfast was lovely, continental as well as local and south Indian.
Stayed 1 night in Aug 2017

6/10 Okay

prabhat, jaipur,india

Disliked: Staff & service, property conditions & facilities
location of hotel is good
staff not respond to customer,pick yourself your luggage,no reply from restanurant
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Best To Stay, If Your Work is in Rohini or near By
Experienced was very good , Great ambiance, Cleaniness and esply food and Dining Area,
Dear Guest, At the very outset, please accept our gratitude for sharing feedback regarding your recent visit. We have taken a note of the concerns shared by you and we assure you that steps have been initiated to further improve on the basis of your feedback. Once again, I wish to thank you for your business and for considering us as the Hotel of choice for your stay in New Delhi. We assure you of our commitment to deliver the very best in hospitality to you in the future. Warm Regards, General Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very bad
Non cooperation of all staff I seen many guests to angry on staff no room service Even idli come after half hour
Dear Guest, At the very outset, please accept our gratitude for sharing feedback regarding your recent visit. We have taken a note of the concerns shared by you and we assure you that steps have been initiated to further improve on the basis of your feedback. Once again, I wish to thank you for your business and for considering us as the Hotel of choice for your stay in New Delhi. We assure you of our commitment to deliver the very best in hospitality to you in the future. Warm Regards, General Manager

2/10 Terrible

SHITANSHU, Allahabad

Disliked: Cleanliness, staff & service, property conditions & facilities
Unfriendly & Unaccommodating Hotel with Rude Staff
Worst possible experience; totally unfriendly & rude staff and management. Location in Shalimar Bagh places you away from major New Delhi hubs though the hotel outdoors are pleasant. Will not advise anyone to stay here - personally would never go here again.
Response from GM on 29 Jul 2016
Dear Mr.Shitanshu, At the very outset, please accept our gratitude for sharing feedback regarding your recent visit. We have taken a note of the concerns shared by you and we assure you that steps have been initiated to further improve on the basis of your feedback. Once again, I wish to thank you for your business and for considering us as the Hotel of choice for your stay in New Delhi. We assure you of our commitment to deliver the very best in hospitality to you in the future. Warm Regards, General Manager

10/10 Excellent

ANSH, Ahmedabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
A fine hotel with all the amnities and good services. Hotel staff was really helpful, however only a little slow. The food was too delicious and reasonable. Thank you Premier Inn for a wonderful stay.
Response from GM on 29 Jul 2016
Dear Mr.Ansh, At the very outset, please accept our gratitude for sharing feedback regarding your recent visit.We wish to thank you for your appreciation of our services.Your warmth is truly touching and inspires us, We have also taken a note of the concerns shared by you and we assure you that steps have been initiated to further improve on the basis of your feedback. Once again, I wish to thank you for your business and for considering us as the Hotel of choice for your stay in New Delhi. We assure you of our commitment to deliver the very best in hospitality to you in the future. Warm Regards, General Manager

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities

8/10 Good

Mahesh, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel with comfort
this is my second experience in this hotel. just one word..excellent.
Dear Mr.Mahesh , At the very outset, please accept our gratitude for sharing your feedback regarding your recent visit. We are thankful to you for your appreciation towards our Hotel and for considering us as the Hotel of choice for your stay. It is such encouragement that helps us constantly improve our service standards to match your expectations. Once again, I wish to thank you for your business and for selecting us as the Hotel of your choice in New Delhi. We assure you of our commitment to deliver the very best in hospitality to you in the future. Regards, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness
Just an average
Check in time is too late and amenities provided are not upto tha mark.

6/10 Okay

Rashobit

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

2/10 Terrible

Raghvendra, Ahmedabad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Third class cheap hotel
It was a third class hotel. Recpetion person was so rude in talking mannerless staff. Also basic things were not available they charged for dental kit as well as soap also they charged.

8/10 Good

karan, mumbai

Liked: Cleanliness, property conditions & facilities, room comfort
Value for money, Near Rohini courts
Good, nice, comfortable, while being a value for money and specially when it's near to Rohini court (5-7 min)

6/10 Okay

Verified traveller

Nice
Budget hotel easy checkout nice staff fine location not so far from airport

2/10 Terrible

Abhishek, New Delhi

Disliked: Staff & service
Extremely Disappointing Experience...
Ahh! what a dis-appointing experience! Hotel facility is good but the hotel management as well as room reservation system is terrible! I had made multiple rooms booking through hotels.com in August for a stay in early December for my guests. I had paid the full amount in August itself. I had a confirmed booking but when i contacted hotel near to my stay they cancelled my reservation and refused to accommodate my guests. Though Hotel manager was trying to co-operate but the overall system at the hotel disappointed me. They were able to give me just one room for one night. I paid Rs 15,000 through credit card as advance to meet my guests dining expenses during their stay. However, the hotel still charged my guests separately when they were dining at the hotel. Horrible! I have widely traveled globally but never had such kind of experience anywhere. Think 10x before making reservation in this hotel.

4/10 Poor

Hitesh, Indore

Disliked: Staff & service, property conditions & facilities, room comfort
Unprofessional hotel
Check-in was slow,wi fi was not work in the room and had moblie signal was weak at 9th floor Overall not a good experience

8/10 Good

miyan, kerala

Liked: Cleanliness, property conditions & facilities, room comfort
good hotel.
i was there on nov 2014 first week. good hotel , speacially for business people and foreigners.. good staffs too.

6/10 Okay

Pawan

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Dinesh, Bangalore

Liked: Room comfort
Ac wasn't working properly
This was my third visit to this hotel in the span of 9 months.. And all these times I had complain about the cooling in the room.. Also it would be better if they can have more snack options in the menu..

6/10 Okay

Verified traveller

Disliked: Staff & service

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort

6/10 Okay

vicky, Pune

It was ok
I stayed there twice. First time all ok. 2nd time room was not that great. Too many mosquitoes and AC was not working fine during the day time when temperature was very high outside. Service was good.

10/10 Excellent

Harpreet, ludhiana,India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice and clean
excellent n delicious food, courteous staff, clean rooms n washrooms. Gud security.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Caroline, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly
This hotel was very clean, in excellent condition and the service personal and very friendly . As a lone female traveller, I was made very welcome throughout the hotel and particularly liked the Indian food on offer (the western breakfast buffet was adequate but not top quality). Only drawbacks: sometimes it took up to half hour to get a taxi, though the airport transfers were reliable and on time, there's nowhere to walk to or sit outside, and although you could sit in the cafe, it's not like having a comfortable lounge area.

10/10 Excellent

Sid, Mumbai

Liked: Cleanliness, property conditions & facilities, room comfort
Best "Value for Money" Hotel
The stay was quite good. The staff was curteous and well trained... The hotel's location is close to Rohini which is a bit faraway from the city center, but then its a much better option than other similarly priced or even more expensive hotels in NCR which might be further away from the city center... Overall, the positives were - 1. Hotel Comfort & Room 2. Great Value for Money. However there are two things you need to look out for: 1. The hotel does not give toiletries which are chargeable. This is fine for a budget hotel but should be declared at the time of booking or something to that people are prepared accordingly.. 2. The hotel does not share direct numbers for the housekeeping staff. this means that everytime you need anything, you have to call the hotel lobby... the trouble is, at night times, the attendant is either not there or simply doesnt pick up... this can be tricky in times of need... Overall, the stay was good and we liked the hotel and actually came back to it after a short trip outside the city... One more thing: When you book the hotel on "Hotels.Com" it shows two category of rooms with different rates but same inclusions.... but in reality, the first option does not have breakfast included... we learnt this the hard way at the hotel while checking-in... this shd be rectified.... all rooms though are of same type... there is no superior or larger room... they are all the same...

8/10 Good

Bobby, Qatar

Liked: Staff & service
Comfortable Hotel
Nice hotel with helpful staff. Wi-Fi was a little spotty but overall comfortable stay.

6/10 Okay

Pradeep Sachdev, Lucknow

Liked: Property conditions & facilities, room comfort
giving ur facilities
In your hotel there is very big problem of room services when I called in reception they told me that wait in 2 mins or 5 mins bir they rook loys of time if u can control of this problem then its very good for us in future otherwise we can think abt other place

6/10 Okay

Pavi, Ludhiana

Liked: Cleanliness, property conditions & facilities, room comfort
Good rooms but connectivity is a problem
Well the hotel is pretty decent with good size of rooms at a very reasonable price. but one of the biggest problem i faced is to reach up to hotel very confusing. and at the front desk i waited for about 5 - 10 mins for check in.

10/10 Excellent

VARUN, INDIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT STAY : VALUE FOR MONEY HOTEL