Front of property

Reviews of The Hills Hotel

3 out of 5
The Hills Hotel
25205 La Paz Rd, Laguna Hills, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 425 out of 1005 reviews" "
Rating 8 - Good. 290 out of 1005 reviews" "
Rating 6 - Okay. 143 out of 1005 reviews" "
Rating 4 - Poor. 70 out of 1005 reviews" "
Rating 2 - Terrible. 77 out of 1005 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful. The bar, restaurant, room were clean. The staff was professional, friendly and helpful. The carpet in the halls was gathered along the center. I’m not sure if they are planning on replacing it but it could be a tripping hazard.
Stayed 2 nights in Mar 2024

8/10 Good

Yi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property’s location is great and close to many restaurants and the freeway. I thought its interior needed some upgrades that’s all. The staff is all helpful and friendly. It’s good value and a 5 minutes drive to the place we needed to be this weekend so that’s a huge plus!
Stayed 2 nights in Mar 2024

4/10 Poor

Pablo

Liked: Cleanliness
Disliked: Property conditions & facilities
TERRIBLE Air Conditioning, super old heating didnt work
Stayed 2 nights in Mar 2024

8/10 Good

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet was in disrepair, rooms need to be updated
Stayed 4 nights in Feb 2024

8/10 Good

Ashoo

Stayed 2 nights in Feb 2024

4/10 Poor

Joelle, bronx

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Travis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Nicole

Disliked: Cleanliness, property conditions & facilities
My room was next to someone that snorred so loud I couldn’t go to bed and I heard it all night
Stayed 1 night in Feb 2024

4/10 Poor

Amanda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
In much need of maintenance 😫 not what we were expecting.
Stayed 2 nights in Feb 2024

8/10 Good

Theresa, Kaneohe

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Would have given it 5 stars 🌟 , but our room always smelled like pot. Ugh
Stayed 3 nights in Feb 2024

10/10 Excellent

Garilynn Alpern, Santa Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is attractive, clean, nice pool but too cold this time of year to try it out. The bar was pleasant. We chose the hotel because it was convenient to a family gathering. It’s not a destination. Good for business in the area.
Stayed 1 night in Feb 2024

10/10 Excellent

Kathy, Corneilious

Liked: Cleanliness, staff & service, property conditions & facilities
Freeway closr
Stayed 1 night in Jan 2024

8/10 Good

Danny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this property was very affordable. It has a very nice glamorous entrance and a very large parking lot. The common areas are very nice. It has a little café, which has very moderate food. Nothing to write home about and a little bar area which is cool not much in the vending since they don’t have a shot to buy any food but they have a little area that may have a few things like a sandwich or two and some drinks and some chips. Reception was really nice very friendly Staff, we got a couple of coupons to get some very discounted drinks. Elevator access to the rooms were easy. Apparently there’s about 140 rooms. Once you get out the elevator to your rooms, the corridor leading to the rooms are a little rundown the flooring carpet is rippled an old it looks like they are doing a slow partial renovation. The rooms are very very spacious with fridge and coffee nice shower, etc. The sheets look a little old little but felt clean . overall no complaints it’s not a five star and it’s barely a four star but we will definitely come again when we come to the gymnastics competition again next year. Very good value.
Stayed 1 night in Jan 2024

8/10 Good

mojgan, Laguna Hills

Travelled with family
Liked: Staff & service
The hallways to get to the rooms are long, which is not a problem, but all the carpets are so old and wrinkled, and our suitcase caught twice, and we nearly fell. They do not have a bellboy to help with suitcase, the Garnet gala area was nice, the food were amazing. The staff and the helpers were wonderful.
Stayed 1 night in Jan 2024

10/10 Excellent

Garth

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2023

6/10 Okay

GLAYJOS

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property, rooms, halls, carpets., etc needs upgrade, but is clean. Common areas like 1st floor land 3er floor lobby pretty nice, restrooms on lobbies pretty too, restaurant and bar personal very friendly. Near to the hotel a lot of restaurant, no walkable at least for me, is close to the property by car.
Stayed 4 nights in Dec 2023

8/10 Good

COLLEEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice accommodations and only 7 minutes away from family.
Stayed 3 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great comfortable hotel and close to family and has all my needs covered.
Stayed 1 night in Dec 2023

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and Unpleasant
It was extremely unpleasant. Our original room had dirty bed sheets that were covered in hair. The clerk was extremely rude and only allowed us to change rooms after my wife argued with him. When we requested housekeeping, no one came by. They also snuck in a mandatory $20 per day “amenity” fee, which was only a couple of bottles of water and WiFi. Overall, my wife had an awful experience and would not stay there again.
Stayed 5 nights in Dec 2023

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hills Hotel is a nice hotel. Quiet, they have a bar and restarant. Room was clean, with modern fixtures and decor. I would stay there again when I come back to California.
Stayed 1 night in Dec 2023

10/10 Excellent

Irvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Aaron

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is RUN DOWN! It needs a much needed TLC and remodel. The carpet in the walkways are wrinkled and torn. You can hardly roll your luggage on them. The room is a good size but it needs to be maintained. There is visible wear and tare all pf the place. The items that have been attempted to get fixed, looks terrible! I wouldnt stay here again. Its shocking that this hotel is owned by a bigger corporation that owns 6,000 hotels yet it looks like its bet let go completely. The potential is there but the hotel reminds me of a motel!
Stayed 1 night in Dec 2023

10/10 Excellent

Julio, YORBA LINDA

Stayed 1 night in Dec 2023

8/10 Good

Rebecca

Stayed 1 night in Dec 2023

4/10 Poor

Griffin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Delayed check in, broken bathroom door handle, broken television, broken lock on door, ants in the bathroom, damage to my rental vehicle by the hotel, and an unhelpful staff with no response from management made this a very poor stay.
Stayed 2 nights in Dec 2023

6/10 Okay

Lauren, Anaheim

Liked: Staff & service
The first room I was put in smelled like pet urine/feces. I called the front desk and they put me in a better room.
Stayed 1 night in Dec 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Cheng

Disliked: Staff & service
I would give no star

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2023

6/10 Okay

Michael

Disliked: Property conditions & facilities
It was close to where I needed to be...but be aware that there is ongoing freeway construction going on, and they start making really loud noises at 7 am...ask for a room on the side of the building away from the 5... also this property is dated and in need of a serious renovation. The people I dealt with were ok...not sure I would stay here again tho.
Stayed 2 nights in Dec 2023

4/10 Poor

Serina

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Should be a 2 star hotel
I have no idea why this hotel is rated as highly as it is. We stayed in room 230. There's obvious water damage in the walls, they're all bubbly and likely have mold. The slider door to the bathroom has water damage, because the shower doesn't have a full door and water splashes out the entire time. The carpets are raised, dirty, stained, torn in the hallways. The grout in the shower tiles is dirty and the tiles are cracked. The beds were rock hard. We ended up having to pay 70 more for some convenience fee and for our dog, even though we had specified we had a dog when we booked. So for one night at this 2 star place we paid around 220. The front desk was quick and friendly at check in, and we got 2 free drink tickets for the bar, these were the only pluses. I don't write reviews unless a place is really good, or really bad. Spend your money elsewhere.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Don

Travelled with partner
Liked: Cleanliness
$20 "mandatory amenity fee" added at check in. What a negative start! Just put it in the price.... if you need the money. Feels sneaky and underhanded. Very noisy - with very large group event. Drunk people pounding on doors. Could easily hear people's conversations in next room. Heater didn't work on cold night. They sent a maintenance person - who got the fan to work, but not the heater. Definitely would not stay here again.
Stayed 1 night in Dec 2023

6/10 Okay

Elizabeth

Stayed 1 night in Dec 2023

6/10 Okay

Jimmy

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 5 nights in Nov 2023

2/10 Terrible

Stephanie

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This property was a hot mess. The hot tub was roped off with caution tape. The “fitness center” was tiny and smelled bad. The bar closed at 10pm. There is no private area to take a call outside of your room. The rooms are janky: the fan doesn’t stay on and the bathroom door doesn’t close all the way. I do not recommend at all.
Stayed 5 nights in Nov 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
rooms were clean and affordable
Stayed 1 night in Nov 2023

10/10 Excellent

Nelly

Liked: Cleanliness, staff & service, property conditions & facilities
It's a nice hotel for a great price
Stayed 1 night in Nov 2023

8/10 Good

Geraldine

Stayed 1 night in Nov 2023

10/10 Excellent

Audrey, Laguna Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in a room was very nice and cozy lobby was decorated pretty
Stayed 1 night in Nov 2023

8/10 Good

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Clean Hotel in Laguna Hills
Stayed here for a business trip to the area. The hotel has some age on it, but it is well-maintained and clean, which is all I ask. The hotel staff was very friendly. The wifi is free and fast and lots of free parking is available. The are a few shopping and restaurant options within a short driving distance. I would stay here again if in the area.
Stayed 3 nights in Nov 2023

4/10 Poor

Dhruv, Union

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in Nov 2023

8/10 Good

Gabino Ibarra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Brook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here every time we are in the area and they never disappoint
Stayed 2 nights in Nov 2023

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Kellee

Liked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023