Reception
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Reviews of Hotel Lord - Adults Only

3 out of 5
Hotel Lord - Adults Only
Dr. Velasco No. 17, Mexico City, CDMX

Reviews

7.0

Good

Rating 10 - Excellent. 19 out of 100 reviews" "
Rating 8 - Good. 36 out of 100 reviews" "
Rating 6 - Okay. 27 out of 100 reviews" "
Rating 4 - Poor. 8 out of 100 reviews" "
Rating 2 - Terrible. 10 out of 100 reviews" "

7.8/10

Cleanliness

6.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Ennys Ortiz

Stayed 2 nights in Oct 2023

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the food
Stayed 4 nights in Mar 2022
Response from lord on 19 May 2022
Hello , we love to know that your experience with us was the best. We are waiting for you soon!

8/10 Good

Agustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio en general, no encontraban mi reservación pero me respetaron el precio.
Stayed 3 nights in Mar 2021

6/10 Okay

J

Stayed 3 nights in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location and closeness to subway stops.
Stayed 1 night in Jan 2020
Response from MX hoteles on 4 Feb 2020
Greetings, thank you very much for your score. It is a pleasure to know that your stay was a pleasant experience. Come back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2019
Response from MX hoteles on 19 Nov 2019
Regards, thank you very much for your score. It is a pleasure to know that your stay was a pleasant experience. Come back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was very nice. It was within walking distance to two subway/metro stations.
Stayed 7 nights in Aug 2019
Response from Hotel Lord on 2 Sept 2019
Greetings, We appreciate you writing to us and making us proud to meet the needs of our customers in the best way. Come back soon and don't forget to recommend us!

8/10 Good

Pablo A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from MX hoteles on 22 Aug 2019
Muchas gracias Pablo A. por escribirnos y por la calificación. En #MXhoteles es un gusto saber que tu estancia fue de lo mejor. ¡Saludos!

6/10 Okay

M

Liked: Cleanliness, property conditions & facilities, room comfort
Fair and comfortable.
Nice hotel, clean and remodeled. . There is no door for the shower so the water goes everywhere. you have to walk on the wet floor. They need a floor towel or more towels. No English channels on TV. The table was too small. I'd say it's worth the money. I did not like the area.
Stayed 1 night in Nov 2018
Response from MX hoteles on 20 Nov 2018
Regards, We appreciate being your option to stay at CDMX, we always work for you. MX hotels want you to come back soon!

4/10 Poor

JIM A

Disliked: Staff & service
Not happy stay
Wifi didn't work in the room very weak signal. Had to go to the lobby for wifi service. The surrounding area is dangerous. I will not stay there again
Stayed 1 night in Oct 2018
Response from Hotel Lord on 1 Nov 2018
Lamentamos que hayas pasado por esa situación Jim y agradecemos tus comentarios, nos sirven para mejorar y detectar áreas de oportunidad.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not too far from the airport & good price
I arrived after midnight. The room did not appear to be air-conditioned as the window was open - no problem as the night was cool & traffic noise low as the hotel is off main roads. The night clerk spoke very little English, but I gathered that they had no transport to the airport. They organised me private taxi the next morning. Left before breakfast.
Stayed 1 night in Jun 2017
Response from MX hoteles on 21 Oct 2019
Thank you very much Douglas for the rating. In #MXhotels it is a pleasure to know that your stay was the best. Regards!

2/10 Terrible

Warning!, LA California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the love of God....
If the fact that the first person to "welcome" you to this so-called "hotel" is dressed in black military uniform holding a loaded Uzi doesn't deter you, then maybe the fact that you are paying for the privilege of getting strong armed robbed to be sent to a filthy death-trap of a room should have you have you fleeing in terror and fear. Don't rationalize that the reception desk folks work behind bullet proof glass as "ok, by Mexican standards". Let me be very clear: If you are American you are hated with deep passion and WILL be ripped off. Do not expect even hot water or a room without dead bugs in the corners. If you aren't shot you will be coldly ignored if you dare complain about overcharging or uninhabitable accommodations. Do not think that your skills in fluent Spanish makes any difference. Native born Mexicans are also treated with hate and contempt. I know saying this sounds over the top...but it is sadly true and paying ANYTHING to stay even one night is exposure to dangerous conditions and hostility. You can do better, easily. I think warning innocent travellers deceived by hotel listings you might believe we're vetted for habitabily or "convenient" location for the nature of your trip is honorable and the honest "right thing to do" for your fellow humans.
Response from MX hoteles on 21 Oct 2019
Regards, we are very sorry that your experience was not the best, we will verify the comments you indicate and we will work to solve them. Thank you!

2/10 Terrible

Mayra

Disliked: Staff & service
Response from Hotel Faja de Oro on 26 Jul 2016
Agradecemos su preferencia

2/10 Terrible

Jack, Toronto

Liked: Cleanliness
Disliked: Staff & service, room comfort
Never again
Had to prepaid nights at this hotel. The service was so bad, had to move out earlier without refund for another day. Clean - yes. Modern -yes, but that all. Water in the shower one second boiling hot, the another-ice cold. Window - if you can call it that - almost not existing. Power outlets almost not existing. To hook up a laptop, you have to put some effort to it. No fridge in the room, no kettle, no coffee maker. No member of the stuff speak any English. Bottled water - be aware - mine was not only opened, but not even full. Restaurant different business, so no bill to room possible. And constantly people yelling outside, so forget about good night sleep. Have no idea, who put 4 stars on their logo, but comparing to other hotels - Lord should have 2.5 at the most. Stay away if you have a choice.
Response from MX hoteles on 21 Oct 2019
Regards, we are very sorry that your experience was not the best, we will verify the comments you indicate and we will work to solve them. Thank you!

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Un hotel tranquilo amplio mucha agua caliente bien ubicado
Stayed 1 night in Apr 2024
Response from R on 16 Apr 2024
Nos alegra haber cumplido tus expectativas. Te esperamos pronto!

6/10 Okay

Sergio Ovidio Aguirre

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
El señor de la recepción es muy cortante al hablar
Stayed 3 nights in Jan 2024

10/10 Excellent

ROBERTO

Stayed 1 night in Nov 2023

8/10 Good

Milada

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
L'hôtel ne se situe pas dans une zone touristique. Au pieds de l'hôtel il y a bcp de garage de réparation de voiture donc le quartier n'est pas très attrayant mais rien de dangereux. Rapport qualité-prix imbattable. La chambre était spacieuse et confortable. Certains équipements méritent d'être changés pour aspect esthétique mais si vous souhaitez juste un lieu pour dormir et faire des excursions toute la journée, clairement c'est suffisant. Parcontre il est préférable de se déplacer en Uber dans le coin, les courses sont plus qu'abordables.
Stayed 4 nights in Jul 2023

2/10 Terrible

Martín

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No respetaron mi reservación y no me otorgaron ningún cuarto
Stayed 1 night in Nov 2022

6/10 Okay

Herminio

Stayed 1 night in Sep 2022

10/10 Excellent

Maximino

Stayed 1 night in Jul 2022
Response from lord on 18 Jul 2022
Hola gracias por hacernos parte de esta experiencia te esperamos pronto!.

8/10 Good

Nora veronica

Travelled with family
Liked: Staff & service, property conditions & facilities
Bien
Stayed 2 nights in Jun 2022
Response from lord on 23 Jun 2022
Hola Nora, nos alegra saber que disfrutaste tu estancia con nosotros. esperamos verte pronto!

8/10 Good

Joaquín

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

Ricardo

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Cinthia, San José

Stayed 7 nights in Nov 2018

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
La limpieza es excelente. Lo que hace falta es una mejor preparación de los alimentos.
Stayed 1 night in May 2021

8/10 Good

Carolina

Liked: Cleanliness, property conditions & facilities, room comfort
Not a Big deal.
Stayed 1 night in Apr 2021

8/10 Good

Valter

Liked: Cleanliness, property conditions & facilities, room comfort
Bom.
Hotel padrao. Para 1 noite. Estadia rapida esta bom. Cafe da manha bem caro no hotel. Facil acesso de metro . Bom para quem ficara so um pequeno periodo. Quartos limpos. Banheiro bom. Confortavel.
Stayed 1 night in Nov 2020

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena estancia
El hotel tiene buenas instalaciones, sin dudar regresaría ahí, tal vez no está en la mejor zona pero pero tiene restaurante y buen menú así que no es necesario estar saliendo noche
Stayed 1 night in Mar 2021

10/10 Excellent

Maria luisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

2/10 Terrible

Alan kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Maria luisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

2/10 Terrible

Apolinar

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Pésimo te hacen pagar las habitaciones injustament
Pague una habitación de 889 por una habitación de 200
Stayed 2 nights in Dec 2020

8/10 Good

MIGUEL ANGEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from MX hoteles on 10 Dec 2019
Hola MIGUEL ANGEL agradecemos ser tu opción para hospedarte en la #CDMX. ¡Trabajamos siempre para ti!

10/10 Excellent

Mario Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
En general un lugar excelente y muy cómodo el único detalle fue que en el baño dejaron un jabón usado y eso es desagradable solo tengan cuidado con eso gracias
Stayed 1 night in Nov 2019
Response from MX hoteles on 6 Dec 2019
Saludos MArio Eduardo, gracias por compartir tus experiencias con nosotros. Estamos muy contentos de saber que nuestro personal hizo que tu estancia fuera agradable. ¡Regresa pronto y no olvides recomendarnos!

8/10 Good

Ana Leonora

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2019
Response from MX hoteles on 28 Nov 2019
Muchas gracias Ana Leonora por la calificación. En #MXhoteles es un gusto saber que tu estancia fue de lo mejor. Agradecemos ser tu opción para hospedarte en la #CDMX. ¡Trabajamos siempre para ti!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un poco la zona es peligrosa. Me gustó la limpieza y trato del personal.
Stayed 8 nights in Oct 2019
Response from MX hoteles on 21 Nov 2019
Saludos, gracias por compartir tus experiencias con nosotros. Estamos muy contentos de saber que nuestro personal hizo que tu estancia fuera agradable. ¡Regresa pronto y no olvides recomendarnos!

6/10 Okay

Jose Miguel

Stayed 1 night in Nov 2019

6/10 Okay

W. Jacqueline

Para pasar la noche estuvo bien, solo que las cortinas y la luz del dia te obligan a despertar muy temprano
Stayed 1 night in Nov 2019
Response from MX hoteles on 21 Nov 2019
Muchas gracias W. Jacqueline por la calificación. En #MXhoteles es un gusto saber que tu estancia fue de lo mejor. ¡Saludos!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La comida exquisita! El servicio excelente y buena ubicación
Stayed 5 nights in Oct 2019
Response from MX hoteles on 21 Nov 2019
Saludos, gracias por compartir tus experiencias con nosotros. Estamos muy contentos de saber que nuestro personal hizo que tu estancia fuera agradable. ¡Regresa pronto y no olvides recomendarnos!

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
La recepción está horrible el señor que te recibe muy mal encarado
Stayed 2 nights in Oct 2019
Response from MX hoteles on 1 Nov 2019
Saludos, agradecemos ser tu opción para hospedarte en la #CDMX. Lamentamos que hayas pasado por esta situación, tus comentarios nos sirven para mejorar. ¡Trabajamos siempre para ti!

2/10 Terrible

Yuvia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mal servicio en general, no aire acondicionado en, todos los cuartos, y en los que habia tiraba agua,servicio a cuarto terrible...
Stayed 3 nights in Jul 2019
Response from MX hoteles on 18 Jul 2019
Saludos Yuvia, sentimos mucho que tu experiencia no fuera la mejor, verificaremos los comentarios que nos indicas y trabajaremos en solucionarlos. Agradecemos ser tu opción para hospedarte en la #CDMX. ¡Trabajamos siempre para ti! ¡Muchas gracias!

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in May 2019
Response from Hotel Lord on 23 May 2019
Regards makes us feel proud that they meet the needs of our customers in the best way. Come back soon!

8/10 Good

Luis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
céntrico y accesible se come bien en las hamburguesas de enfrente
Stayed 1 night in Mar 2019
Response from MX hoteles on 30 Apr 2019
Hola Luis en #MXhoteles te conectamos con las mejores ubicaciones de la #CDMX. ¡Te vemos pronto!

8/10 Good

JADE

Liked: Cleanliness, staff & service, room comfort
En general estuvo bien, muy limpio, el personal muy amable y la comida del restaurant muy bien. Disfrutamos la estancia. El unico detalle es que solicite 1 almohada extra y nunca me la llevaron.
Stayed 1 night in Mar 2019
Response from MX hoteles on 27 Mar 2019
Muchas gracias Jade por la calificación. En #MXhoteles es un gusto saber que tu estancia fue de lo mejor. ¡Saludos!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel de paso. Me ofrecieron 2 camas King size y en realidad era 2 familiares con colchones viejos y sucios. Tuve que dejar el hotel despues de la Primera noche, aunque pagué 3.
Stayed 3 nights in Dec 2018
Response from MX hoteles on 5 Jan 2019
Saludos, Lamentamos que hayas pasado por una mala experiencia. Ten por seguro que trabajaremos en ello para que en tu siguiente visita, encuentres mejoras.

8/10 Good

Ricardo, Tijuana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un lugar agradable bueno para descansar, aunque la regadera lanza agua para todos lados
Stayed 2 nights in Nov 2018
Response from MX hoteles on 15 Nov 2018
Hola Ricardo, Lamentamos que hayas pasado por esa situación, agradecemos tus comentarios y recuerda que nuestras habitaciones fueron diseñadas para tu descanso, ¡Te esperamos pronto!

8/10 Good

Nestor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel bueno para precio, malo para personal.
Ubicación un poco ruidosa, habitación con las comunidades para el precio, baño amplio y limpka con buena cantidad de agua en la regadera, cama comoda. Unico problema fue con el personal al momento de check in, tardó más de 20 minutos en dar la habitación y no me resolvía el problema, teniendome frente a el se ponía a hacer otras cosas sin tomar en cuenta que la habitación ya estaba pagada, termino por tomarme los datos 15 minutos después de mi llegada los cusles desde un inicio le quería dar como el número de reservación. Anteriormente me había pasado en otros hoteles lo cual se resolvía enviando mi reservación a su correo, lo cual el recepcionista no quería darme el correo para hacer el envío.
Stayed 1 night in Nov 2018
Response from Hotel Lord on 10 Nov 2018
Hola Nestor, Gracias por tu opinión. Lamento leer que no quedaste satisfecho con la atención de nuestro equipo, esperamos nos des oportunidad de ver nuestras mejoras en tu siguiente visita a la CDMX.

6/10 Okay

barbara, colima,mexico

Liked: Staff & service
la entrada es hasta las 15 hrs. y hubo muchos mosquitos, y luz de afuera de neon con cambio de colores, molesta para mi vista
Stayed 3 nights in Oct 2018
Response from Hotel Lord on 3 Nov 2018
Hola Barbara, Lamentamos que hayas pasado por esa situación y agradecemos tus comentarios, nos sirven para mejorar y detectar áreas de oportunidad.

4/10 Poor

Juan

Liked: Cleanliness, room comfort
Disliked: Staff & service
Me dió la impresión que al personal de la recepción le falta preparación para realizar sus funciones. Adeás, de que el internet en la habitación fue de muy mala calidad.
Stayed 1 night in Oct 2018
Response from Hotel Lord on 1 Nov 2018
Hola Juan, Lamentamos que tu experiencia no fuera la mejor, verificaremos los comentarios que indicas respecto a esto.