Appreciable Mr. Jesus Ignacio, we regret that we have not met your expectations. Our team is committed to providing you with quality service and that is why we work every day to achieve it. We apologize.It was a pleasure having you with us.Kind regards.

Appreciable Federico, we regret that we have not met your expectations. Our team is committed to providing you with quality service and that is why we work every day to achieve it. We apologize.It was a pleasure having you with us.Kind regards.

Dear Mr. David, we appreciate your rating.It was a pleasure to have you with us. We hope you continue to consider us on your next visits.Have a good trip!

Dear Mr. Alvaro, we appreciate that you have shared your experience with us.We are sorry that you have gone through a situation like this. We apologize. We will verify it with the manager of the corresponding area. We are committed to providing a solution to this as soon as possible and we will ensure that this does not happen again.We hope you have a good journey home, best regards.

Dear Mr. Stephen, thank you for your comment. We are very happy to have achieved our goal and that your stay was pleasant and comfortable. It was a pleasure having you with us. We hope you continue to consider us on your next visits.Kind regards.

Apreciable Sr. Carlos Alberto, agradecemos su puntuación. Fue un placer haberlo tenido con nosotros.Esperamos nos siga considerando en sus próximas visitas.Le mandamos un cordial saludo.

Appreciable Ravi it was a pleasure having you with us.We hope we have fulfilled our goal of giving you a pleasant and comfortable stay.Kind regards.

Dear Arturo, we work every day so that our guests have a pleasant and comfortable stay at the hotel. We regret the experience you spent with us.It was a pleasure for us to have you with us.Best regards....

Dear Jesus, we appreciate your comment. Your opinion is the most important thing for us.We apologize for what happened. We will do more to ensure that this type of situation does not happen again.Again an apology and we appreciate your preference.Kind regards.

Apreciable Constantino, fue un gusto tenerlo con nosotros.Esperamos nos siga considerando en sus próximas visitas. ¡Saludos!

Dear Roberto, you have to request the iron at reception and the type of room you booked does not include a refrigerator.We hope you continue to consider us on your next visits. Greetings!

Dear Mr. Juan, it was a pleasure to have you with us. Every day we work hard to make your stay as comfortable as possible. We appreciate your comment.Greetings

Apreciable Mario, agradecemos su puntuación.¡Saludos!

Agradecemos su puntuacion. Saludos!

Agradecemos su puntuación.Saludos cordiales.

Buenas tardes Sr. Jesús esperamos tenerlo muy pronto con nosotros.Saludos cordiales.

Estimado Sr. Hector agradecemos su puntuación.

Hola Jay gracias por la oportunidad de elegirnos, esperamos tu visita nuevamente.

Dear Roberto,We apologize for the poor service you received and understand how disappointing this experience must have been. At Ramada by Wyndham Mexico City Santa fe, we strive to provide guests with outstanding experiences; it is clear that we failed in providing that level of service on this occasion.We understand how important it is for our guests to feel respected and valued during their time with us, and we apologize that this was not the case during your visit. We take all feedback seriously, so your comments will be forwarded to the appropriate Manager to ensure that any issues are addressed in a timely manner.To try to make up for the inconvenience you experienced, we would be delighted to offer you a complimentary meal on your next visit as an apology from us. We hope that you will give us another chance and allow us to demonstrate that this experience was an anomaly rather than typical of our standards.Once again, thank you for bringing this issue to our attention so that we can take steps towards correcting it. We look forward to welcoming you back soon and having the opportunity to deliver the level of service expected by our guests.Sincerely,Diego

We are sorry that you had an unfortunate experience with us, at Ramada Santa Fé CDMX we are remodeling, working every day to meet your expectations.We hope you will give us the opportunity to offer you our attentions again.

Hello John,We are sorry that you had this unpleasant experience, we have reported it to our housekeeper, so that does not happen again.We hope you will give us the opportunity to provide you with our services.

Hola Adolfo,Gracias por tu calificación nos motiva para seguir esforzándonos.Esperamos que nos visites nuevamente.

Gracias por su comentario! Esperamos pronto nos visite de nuevo!

Gracias por confiar en nosotros, esperamos tenerla de nuevo con nosotros!!

Thank you, we hope to have you back soon with us.

Hola Benito, gracias por tus comentarios, lamentamos que haya tenido una mala experiencia con los demás huéspedes y como pudo observar el hotel se encuentra en un cambio de marca y remodelación de las instalaciones, lamentamos que hayas tenido esa impresión,esperamos tenerlo pronto de nuevo para cumplir con todas sus expectivas.

Hola Rodrigo,agradecemos tu calificación, el hotel se encuentra en un cambio de marca y remodelación de las instalaciones,esperamos pronto alcanzar los estándares de la marca, gracias por tu comprensión y paciencia.

Gracias por dejar sus referencias tan agradables que le brindó nuestro hotel esperando nos visite nuevamente

We appreciate your comments and observations, wich help us to improve. We are currently in a transition stage therefore working hard in order to offer our clients the best service.

gracias por su visita

thank you for your comment