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Reviews of Brighton Serviced Apartments

4 out of 5
Brighton Serviced Apartments
408 Bay Street, Brighton, VIC

Reviews

8.0

Very good

Rating 10 - Excellent. 214 out of 663 reviews" "
Rating 8 - Good. 287 out of 663 reviews" "
Rating 6 - Okay. 109 out of 663 reviews" "
Rating 4 - Poor. 38 out of 663 reviews" "
Rating 2 - Terrible. 15 out of 663 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Joanne

The one-bed apartment I had was a good size, but it was very tired and quite sparsely furnished. The crockery in the kitchen was not clean so I had to put it all through the dishwasher before I used it (no cutlery holder in it). There were about 10 forks but very few knives or spoons. The cereal bowls were too small. I notified reception about bin liners being too small and no laundry powder and they did supply these, but I also mentioned half the lightbulbs in the lounge didn't work and the Fox cable channels weren't available and they did nothing about these issues. I was staying for 2 weeks so I thought they could have addressed these things or at least come back to me and explained any problems. It wasn't up to me to chase. There were notices in the room that sheets and towels would be replaced every 3 days - this didn't happen during the whole 2 weeks. I felt that I paid a lot for this stay and I was very disappointed with the standard of care. The apartment itself was in a good location for transport and it was good to have parking.
Stayed 14 nights in Mar 2024

8/10 Good

Robert

Excellent position. Close to shops and transport. Well equipped unit.
Stayed 3 nights in Mar 2024

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly stuff and close to shops when walking
Stayed 2 nights in Mar 2024
Response from Author on 10 Mar 2024
Many thanks and we would like to look forward to seeing you again in the near future!

8/10 Good

Louis

Liked: Cleanliness, property conditions & facilities
Good location, friendly staff, easy parking and close to public transport. Close to a good selection of restaurants. The apartment is equipped with basic essentials for cooking a meal.
Stayed 7 nights in Feb 2024
Response from Author on 8 Mar 2024
Thank you very much! It’s our pleasure to serve you, too!

6/10 Okay

Richard

Apartment was smelly with considerable early morning 5am traffic noise from nearby Nepean Hwy. I won’t stay again.
Stayed 2 nights in Feb 2024

6/10 Okay

MaryEllen

Business traveller
Disliked: Property conditions & facilities
The property is old and needs renovation There was an issue getting my key as the lock box didnt work
Stayed 2 nights in Feb 2024

6/10 Okay

sonia

Stayed 1 night in Jan 2024

6/10 Okay

MURIEL

Stayed 2 nights in Jan 2024

2/10 Terrible

Sonia S

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The photos about this place must be very old. I have photo evidence of how filthy and run down the place is. I can't believe we were charged so much money for the condition of the place. I would never stay there again. The carpets were filthy, there was a hole in one of the bedroom's wall, we couldn't open the master bedroom's window because the handle was broken, there were 2 forks for the 4 of us, there was a hole in the lounge's curtains, the mattresses were uncomfortable, the place looks onto the Nepean Highway, so it is noisy... and the list goes on and on
Stayed 2 nights in Dec 2023

6/10 Okay

Alison

Travelled with family
Disliked: Amenities, property conditions & facilities
The property was very tired and in need of a complete renovation. Carpet was threadbare, there was a hole in the wall, wall painting was half finished and the door frame had been pulled away from the wall - looks like someone had tried to force it open. There was a lot of noise with guests arriving / departing in the middle of the night. Impossible to sit on the balcony as people below were smoking in the door way.
Stayed 6 nights in Dec 2023

8/10 Good

Sharon

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness
Comfortable. Facilities there if needed for longer stays
Stayed 1 night in Dec 2023

8/10 Good

Ray

Travelled with family
Liked: Amenities
Great location for this trip.Could do with a bit of an update on carprts,and maintance
Stayed 1 night in Dec 2023

6/10 Okay

Katrina

Good location.Rooms are a good size but in need of refresh
Stayed 7 nights in Nov 2023

8/10 Good

Jorge

Travelled with partner
Liked: Amenities
It was a one night stay and overall it was ok for one night. We stayed in the upper floor , it had a balcony a kitchenette with a proper size fridge and a washing machine to get your clothes washed. A clothe dryer was located in the car park area which was ok. Easy check in and check out. It was close by to cafes and Coles supermarket and other shops. A 25 min walk to the bay or esplanade. Bed was a bit wobbly but ok for one night. Found some tissues and leaves behind the curtin on the main bedroom which was also covered by a heater.
Stayed 1 night in Nov 2023

10/10 Excellent

Dharshinie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love everything about this property. The room was clean and spacious and it had everything.
Stayed 2 nights in Nov 2023

8/10 Good

Isabella

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We stayed in a twin room apartment (room 6) it had a large hole behind the door, cobwebs around the room in corners. Rooms had a certain aroma, we purchased some spray to neutralise it. Rooms need vacuuming under and around furniture as well as inside wardrobes. Although the rooms in general appeared to be unvacummed. The carpet was torn & worn out - desperately needs replacement. Walls dirty & patch work of different colours. The on-site manager was fantastic to deal with, allowed us to check in early. For a “serviced” apartment it only has staff come through once every three days. We were in our room when the staff came through and cleaned our room, the lady basically pushed the vacuum through the kitchen and into the bathroom, leaving the lounge and both bedrooms unvacummed, it’s no wonder there was still a lot of left over bits of rubbish under the couch and the beds in the rooms. We found a pair of shorts and undies from previous tenants, I let the staff know. The two rolls of toilet paper supplied originally in the room at the start of our stay had all but finished by day three which was when the room was serviced, after servicing the room, no replacement toilet paper or coffee, needed to be requested. The apartment is in a fantastic location. all in all disappointed considering what is charged. The other rooms could be great as I was booking based off the recent reviews which were excellent, room 6 obviously doesn’t get much attention.

6/10 Okay

Michael

Stayed 2 nights in Oct 2023

6/10 Okay

Nicky

Liked: Cleanliness, amenities
Clean and spacious. Friendly and helpful staff. I couldn't open both of the belcony doors. When I asked the lady at admin, she said it was locked and she told she didn't have a key. Otherwise, I enjoyed my stay and will return but make sure my room opens to the belcony.
Stayed 2 nights in Oct 2023

10/10 Excellent

Martin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, room comfort
Space and comfort.
Clean, spacious apartment. Very comfortable.
Stayed 1 night in Sep 2023

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was convenient,tidy and well maintained
Stayed 1 night in Sep 2023

8/10 Good

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
This was the second time I stayed here. I find the location convenient. Close to shops and easy to access main highways. The rooms are spacious, clean and good value
Stayed 1 night in Aug 2023

8/10 Good

Julie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Daniela

Travelled with partner
Liked: Cleanliness, amenities
Was good
Stayed 1 night in Jul 2023

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Rodrigo

Disliked: Cleanliness
Average
Average place. The fridge was not working and the shower mildly warmed the water. Dishes and cutlery could have been cleaner.
Stayed 1 night in Jun 2023

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Simple, clean accommodation at a good price
Stayed 1 night in Jun 2023

10/10 Excellent

Jamie

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable.
Stayed 2 nights in May 2023

8/10 Good

Jugraj Singh

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Spacious and quite.
Stayed 5 nights in May 2023

10/10 Excellent

Daniel

Stayed 1 night in May 2023

8/10 Good

Sophie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location on Bay St. Close to pubs and restaurants
Stayed 4 nights in Mar 2023

8/10 Good

CHUN YAN

Liked: Cleanliness, property conditions & facilities
Easy to access. Close to nearby big malls and got a coles supermarket within 5min walk. Manager incharge easy to contact even after hours.
Stayed 4 nights in Mar 2023

8/10 Good

Robert

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Enjoyed the larger than expected rooms. Cleanliness could have been better, with bin not emptied, dishwasher not emptied, and silverfish in bed.
Stayed 1 night in Feb 2023

4/10 Poor

Lisa

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

Caragh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good for a one night stay. Would stay again.
Stayed 1 night in Feb 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, room comfort
Great place to stay
Accommodated was well located for our family event. Clean and comfortable.
Stayed 2 nights in Feb 2023

6/10 Okay

Collin

Travelled with partner
Stayed for 9 days. Changed only the towels and emptied rubbish once.
Stayed 9 nights in Jan 2023

8/10 Good

Lisa

Travelled with partner
Liked: Amenities
Spacious apartment in a good location.
Stayed 5 nights in Jan 2023

8/10 Good

Richard

Liked: Room comfort
Weekend away.
We chose this property due to its proximity to friends who live in Elwood. We arrived late and the key was located in a locked box. Perfect for when flights run late. Off street free parking and a two minute walk to Coles and specialty stores. Great coffee close by and a few minutes down Bay Rd and you’re at the beach. Quick access to the highway back towards the cbd or towards Portsea. It could do with a coat of paint to refresh the rooms. Bathroom was great with washing machine and strong water pressure. On our last morning we had no hot water, the proprietor was more concerned than us and offered his apologies. For a short stay it was fine.
Stayed 2 nights in Jan 2023

8/10 Good

Nicolette

Travelled with family
The Brighton Serviced Apartments are in a great location and provide generously sized, well priced accommodation. The interior would benefit from a freshen up, with leaking taps, pealing faux leather and worn cooking pans a little disappointing. The single step in the pooly lit ground floor lobby with the dirty contrast strip was a trip hazzard. Probably best to attend to this before someone hurts themselves.
Stayed 4 nights in Jan 2023

10/10 Excellent

Roger

Liked: Cleanliness
The Female Reception Manager was warm, professional and fantastic
Stayed 1 night in Jan 2023

8/10 Good

Stacey

Travelled with family
Liked: Amenities
Really great staff check in and out was easy
Stayed 1 night in Jan 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location close to Melbourne, only a short trip via regular public transport. Very helpful management.

10/10 Excellent

Jodie

Stayed 1 night in Jan 2023

10/10 Excellent

Marianne

2/10 Terrible

Kali

Disliked: Cleanliness, amenities, property conditions & facilities
this property should not be rated more than 1 star. the room was disgusting, floors sticky, shower grubby, used toilet paper. honestly just disgusting!!!
Stayed 1 night in Dec 2022

8/10 Good

Diamond

Liked: Cleanliness, amenities, property conditions & facilities
Reception was very approachable & communicative. No problem in asking / clarifying things - friendly. Furniture was clean & user friendly but for the price, needs updating as it is several decades old.

8/10 Good

Jodie

Travelled with group
Stayed 1 night in Nov 2022