2 outdoor pools, open 9:00 AM to 7:00 PM, pool umbrellas, pool loungers

Reviews of Le Meridien N'fis

5 out of 5
Le Meridien N'fis
Avenue Mohammed 6, Hivernage, Marrakech

Reviews

8.0

Very good

Rating 10 - Excellent. 371 out of 1002 reviews" "
Rating 8 - Good. 364 out of 1002 reviews" "
Rating 6 - Okay. 162 out of 1002 reviews" "
Rating 4 - Poor. 71 out of 1002 reviews" "
Rating 2 - Terrible. 34 out of 1002 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Vijay, Halifax

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful & well maintained but air condition was not working.
Stayed 3 nights in Mar 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 7 nights in Mar 2024

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely looking exterior and entrance hall, and really nice outside garden and pool area. Big range for breakfast and good quality. The rooms are dated and overpriced (and starred) for their quality, notably the bathrooms and ancient fridges. In need of some major touch ups. The corridors have really ugly flooring and one broken lift. The gym is much smaller than you expect (it's a mirror to make it look larger). However, there's taxis outside, a bus stop to the airport and town, and a supermarket over the road. The area is good.
Stayed 4 nights in Feb 2024

6/10 Okay

Nicholas

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Akshanta

Travelled with partner
Liked: Staff & service, amenities
The grounds and common areas of this property are truly spectacular. Very well kept and maintained. All that being said, the rooms themselves are quite dated. While the room and beds are neat and tidy enough, what detracted from our experience was the condition of the bathrooms. They are in need of major renovations and haven’t been properly maintained (e.g. our bathtub was missing all caulking and much of the grout between tiles). Nonetheless, we enjoyed the grounds and property overall and it had a fairly convenient location (less than 10mins to Medina). Breakfast was also very good!
Stayed 4 nights in Feb 2024

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good hotel, some of the decor maybe a little tired except the reception, bar, indoor restaurants. In general a clean space, relaxing gardens around the buildings. Very good for the price, friendly staff.
Stayed 3 nights in Feb 2024

6/10 Okay

Jabbar

This is only an average 4 stars hotel not 5 as it’s mentioned in some sites.
Stayed 2 nights in Feb 2024

8/10 Good

Fatna

Travelled with family
Liked: Cleanliness, staff & service
Everything was good especially the breakfast it was very delicious and divers One thing i didn't like is that the TV in my room was an old version I couldn't use neither YouTube or Netflix on it .
Stayed 3 nights in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Hotel is a shame to the Marriott name. Only decent thing about the hotel is the name. We walked in to an absolute filthy room with marks on the toilet and ran the shower which came out with yellow water. Fridge not even plugged in and a battered television. We had to request a room change it was that bad. The room change didn’t help much. The pool, the lobby is all brilliant but the rooms themselves are just terrible.
Stayed 5 nights in Dec 2023

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

2/10 Terrible

George, Houston

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Very outdated rooms. Don’t be fooled by the updated entrance. Rooms have thin walls and doors slams can be heard in every room. Personally complained to management but 1 week later haven’t not heard back.
Stayed 3 nights in Nov 2023

10/10 Excellent

Valentin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel's green space which is very nice and gives a feeling like you are in Hawaii
Stayed 2 nights in Nov 2023
Response from ILHAM on 28 Nov 2023
We are glad to know that you enjoyed it, and we hope to see you again.

10/10 Excellent

Giulia

Stayed 3 nights in Nov 2023

2/10 Terrible

Kim

Stayed 4 nights in Nov 2023

6/10 Okay

Catalina

Stayed 1 night in Nov 2023

6/10 Okay

Hadrian

Travelled with partner
Liked: Staff & service
THIS HOTEL IS NOT 5* , IS MAX 3*. STAFF IS OK, ROOM EXTREMELY OUTDATED AND LOOKED LITTLE DIRTY, DIRTY ON HALLWAYS, NICE RECEPTION.
Stayed 1 night in Nov 2023

10/10 Excellent

Zarina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an excellent location
Stayed 3 nights in Oct 2023

8/10 Good

Jackie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great and in a good location . The staff were excellent and very friendly especially Youseff on reception. The rooms however definitely need updating and no tea or coffee supplied with the kettle !!! The facilities are good especially the pool although it was freezing !!
Stayed 3 nights in Oct 2023

4/10 Poor

Abdelali

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Had a terrible experience with the Bartender at the pool area. The Front desk offered us drink vouchers because the hotel is going under renovation and it was not mentioned in their website. The Bartender (Abderrahim) refused to accept the vouchers because you can only use them for certain drinks (No one mentioned that ahead of time). He was rude and unprofessional when I was trying to explain to him that the front desk told us the vouchers are good for all single drinks. His answer was that the front desk people don’t know what they are doing and should be trained again. Abderrahim was blaming his co-workers instead of finding a solution. He made us pay for everything and made us feel not welcome at the hotel. moreover he came back four times to tell us the room is not under my name when the front desk did confirm it’s under my name. Abderrahim ruined my stay and made us feel we should not stay there again.
Stayed 2 nights in Sep 2023

4/10 Poor

Carol

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The garden and pool are nice. Most of the staff are nice. The room was grubby and well below standard. Broken appliances. Poor Wi-Fi. Loud, disruptive building work on-going. Not impressed.
Stayed 3 nights in Sep 2023

4/10 Poor

Lan

Stayed 2 nights in Sep 2023

10/10 Excellent

Shabeen, Leicester

Stayed 4 nights in Aug 2023

4/10 Poor

Anna

Stayed 2 nights in Aug 2023

10/10 Excellent

Aneela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is perfect for those coming from North America. It gives you the comforts of home while enjoying Marrakech
Stayed 1 night in Aug 2023

2/10 Terrible

Noura

Stayed 1 night in Aug 2023

10/10 Excellent

younes

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Aug 2023

10/10 Excellent

Iqbal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We as family like to a special thanks and appreciation to Rachid Chaouqi who is one of the most helpful and excellent member staff ...all the staff were very helpful made out stay a very pleasant experience...highly recommend.
Stayed 2 nights in Aug 2023

10/10 Excellent

Youssef

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff
Stayed 7 nights in Jul 2023

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous!! We were blown away from our room with patio, views, food, staff, grounds and beach just a few steps away. Great stay!! An absolute must!
Stayed 1 night in Jul 2023

10/10 Excellent

regis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. People are great, excellent location, delicious food, very nice common areas
Stayed 2 nights in Jul 2023

2/10 Terrible

Samir Al

Disliked: Cleanliness, staff & service, property conditions & facilities
Very old property, not maintained with very poor facilities
Stayed 5 nights in Jul 2023

8/10 Good

Beatriz

Stayed 3 nights in Jul 2023

10/10 Excellent

Charney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, and safe. The hotel is ideally located with respect to dining and the shopping mall.
Stayed 2 nights in Jul 2023
Response from Le Méridien N'Fis on 12 Jul 2023
Dear Charney,Thank you for choosing our hotel for your recent stay and for sharing your feedback. We are delighted to hear that you found our property to be clean, comfortable, and safe. Providing a welcoming and secure environment is a top priority for us, and we are glad that we met your expectations in this regard.Thank you once again for your feedback. It means a lot to us, as we continuously work to improve our services and amenities. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.Kind regards,

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Definitely NOT a 5 Star!!
Not a 5 star hotel at all. Maybe a 3 star if that! Only good thing was the pool area. Rooms are so old and worn out. Youseef said we are upgrading you to Exec Room and when walked it it was exactly what I booked! He thought it was funny when I went back down the next day! The breakfast is not great again not what is suppose to me 5 Star. Best staff was Miriam and the guards outside the rest were diabolical. No customer service at all. Don’t be fooled by the reception as it’s gorgeous and the pool the rest not great. Plus point was that the Menera Mall is opposite you, so food and shop is good. French and Arabic is spoken very little knew English. I’d say great location and 10m to airport but hotel was not great meaning the rooms and breakfast… this is my opinion
Stayed 5 nights in Jul 2023
Response from Le Méridien N'Fis on 12 Jul 2023
Hello,Thank you for taking the time to provide feedback on your recent stay at our hotel. We sincerely apologize for any shortcomings you experienced during your visit, and we appreciate your honest assessment of our property.We regret to hear that you felt our hotel did not meet your expectations. We strive to provide a high level of service and comfort, and we apologize if we fell short of this during your stay. Your comments about the room condition have been duly noted, and we will address this matter to ensure improvements are made where necessary.We apologize if our breakfast offerings did not meet your expectations for a 5-star hotel. We take guest feedback seriously, and we will review our breakfast options to ensure they align with the standards we strive for.Once again, we apologize for any inconvenience caused during your stay. Your feedback is important to us as it helps us identify areas for improvement. We hope you will give us another opportunity in the future to provide you with a more satisfactory experience.Best regards,

10/10 Excellent

Khalid

Stayed 2 nights in Jun 2023

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay with my wife and children. Will return again. Thank you.
Stayed 1 night in Jun 2023
Response from Le Méridien N'Fis on 12 Jul 2023
Good day Anthony,Thank you for choosing our hotel for your recent stay and for sharing your feedback. We are thrilled to hear that you had a wonderful stay with your family.We are delighted to know that you enjoyed your time with us and that you plan to return again in the future. It is our utmost goal to provide a memorable and enjoyable experience for our guests, and we are glad that we succeeded in creating a positive stay for you and your family.Thank you for your kind words of appreciation. We look forward to welcoming you back and providing you with another fantastic experience.Kind regards,

10/10 Excellent

Richard

Travelled with partner
The welcome by everyone was excellent made to feel that we were going to be looked after very well which actually happened. Breakfast was very good with made to order Moroccan pancakes, lovely freshly cooked bread, lots of fresh fruit, fruit juices and hot and cold meats, cheese, beef sausages and eggs cooked to order as well. Being able to eat outside is always an added bonus over looking the gardens.
Stayed 1 night in Jun 2023
Response from Le Méridien N'Fis on 12 Jul 2023
Good day Richard,Thank you for choosing our hotel for your stay and for sharing your wonderful feedback. We are delighted to hear that your experience with us exceeded your expectations from the moment you arrived.We are thrilled that our team provided you with an excellent welcome and made you feel well taken care of throughout your stay. We believe that exceptional service is a crucial aspect of creating a memorable guest experience, and we are pleased that our team delivered on that front.Once again, thank you for your kind words. We look forward to the opportunity to welcome you back in the future and provide you with another exceptional stay.Kind regards,

8/10 Good

Bassem

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Fresh paint
Nice property and service. Very well located. Could use some love and fresh paint. Pool is v nice and small gym was an unexpected bonus. Breakfast was great.
Stayed 1 night in Jun 2023
Response from Le Méridien N'Fis on 12 Jul 2023
Dear Bassem,Thank you for choosing to stay at our hotel and for sharing your feedback. We are delighted to hear that you enjoyed your overall experience and found our property and service to be nice.We appreciate your positive comments about our hotel's location. We are thrilled to hear that you enjoyed our pool area and that the gym. We believe in providing amenities that enhance our guests' experiences, and we are glad that you found these facilities to be enjoyable.Thank you once again for your feedback. It means a lot to us, as we use it to continuously improve our services and amenities. We hope to have the pleasure of welcoming you back in the future for another great stay.Kind regards,

10/10 Excellent

Charul, London

Stayed 7 nights in May 2023
Response from Le Méridien N'Fis on 13 Jul 2023
Good day Charul,Thank you so much for your recent stay at our hotel and for taking the time to rate your experience. We noticed that you left us a perfect 5/5 rating, and we sincerely appreciate your positive feedback.While we understand that you didn't leave a detailed review, we are thrilled to know that you had a wonderful experience during your stay with us. Providing exceptional service and a memorable stay for our guests is always our top priority, and your rating reassures us that we succeeded in meeting your expectations.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.Kind regards,

8/10 Good

David, Cheltenham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Busy modern large hotel with a short taxi ride to central Marrakech. Do not pay more than 20 Dh for a Petit taxi during the day - hard negotiation!
Stayed 1 night in May 2023
Response from Le Méridien N'Fis on 12 Jul 2023
Good day David,Thank you for choosing our hotel and for taking the time to share your feedback. We are pleased to hear your positive comments about our property.Thank you once again for your feedback. We value your insights and hope to have the opportunity to welcome you back to our hotel in the future.Best regards,

10/10 Excellent

jamal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Old hotel but well maintained
Stayed 1 night in May 2023
Response from Le Méridien N'Fis on 13 Jul 2023
Good day Jamal,Thank you so much for your recent stay at our hotel and for taking the time to rate your experience. We noticed that you left us a perfect 5/5 rating, and we sincerely appreciate your positive feedback.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.Kind regards,

6/10 Okay

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
Not coming back
Not worth the money in my opinion. Standard is low. More a 3 star hotel in my opinion. First impressions at arrival was a a dirty hallway and cockroaches, seeing this while staff is showing our to our room upon arrival. I was horrified , and that set the tone for the rest of the week in the hotel. Room was a 3 star room. Bathroom needs updating. Bed not comfortable. Air conditioner was making loud “alarm” sound at night, woke us up every night. Until we shut it off, and slept in the hot room. (35 degrees during the day) By the pool, if you wanted to order food/drinks you had to go looking for a person to take your order, and you had to look for a while, no one in sight. Did not get any proper service as you usually get at a 4 star or up. Ended up going outside for lunch. Breakfast was ok. Only good thing a can say is a it had a decent pool area, and good location.
Stayed 6 nights in May 2023
Response from Le Méridien N'Fis on 13 Jul 2023
Hello,Thank you for taking the time to provide feedback regarding your recent stay at our hotel. We appreciate all guest feedback as it helps us identify areas where we can improve our services. We sincerely apologize for the inconveniences you experienced during your stay and would like to address your concerns.We are truly sorry for the issues you encountered upon your arrival. It is certainly not the standard we strive to maintain, and we are taking immediate action to rectify the situation. Our housekeeping team is working diligently to ensure the cleanliness of our property.Regarding the room, we apologize for the discomfort caused by the air conditioner and the noise it generated. We regret that you experienced difficulties with our poolside service. We are actively working on enhancing our staffing levels and training to provide a more attentive and efficient service experience for our guests. Your feedback is already shared with our team to ensure this issue is resolved promptly.Thank you for bringing these matters to our attention. We appreciate your feedback and hope to have the chance to restore your faith in our hotel.Kind regards,

8/10 Good

Pamela

Travelled with group
Liked: Cleanliness, property conditions & facilities
The property is old and the carpet needs to be deep cleaned or changed. The rugs I’m the rooms were dirty. Most of the staff were friendly but the female front desk supervisor working the day shift is rude.
Stayed 6 nights in May 2023
Response from Le Méridien N'Fis on 13 Jul 2023
Dear Pamela,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comments as they help us identify areas where we can make improvements. However, we are disappointed to hear about the issues you encountered and apologize for any inconvenience caused during your stay.Maintaining a clean and comfortable environment is a top priority for us, and we apologize for falling short of your expectations in this regard.We appreciate your kind words about most of our staff members. However, we are concerned to hear about your experience with our front desk supervisor. Providing exceptional customer service is a cornerstone of our values, and we take your comments seriously. We will investigate the matter further and take appropriate action to address any behavior that does not align with our standards of professionalism and courtesy.Once again, we appreciate your feedback and hope that you will consider giving us another opportunity to provide you with a more enjoyable stay.Best regards,

2/10 Terrible

Florent

Stayed 4 nights in May 2023
Response from Le Méridien N'Fis on 13 Jul 2023
Dear Florent,Thank you for taking the time to rate your recent stay at our hotel. We noticed that you gave us a rating of 2 out of 10, and we sincerely apologize for any dissatisfaction you experienced during your stay.We value your feedback, and we would greatly appreciate it if you could provide us with more details about your experience. Understanding the specific areas where we fell short will help us address any issues and make necessary improvements to ensure a better experience for our guests in the future.Once again, thank you for your feedback, and we hope to have the opportunity to regain your trust and provide you with an exceptional stay should you choose to stay with us again in the future.

2/10 Terrible

Benjamin

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Disappointing to see nothing changed since our previous stay 10 years ago. Everything is outdated. Bed is uncomfortable, pool is dirty (green at the bottom), bathrooms need to be refurbished, etc. Room is quite cheap but still not good value for money…
Stayed 1 night in May 2023
Response from Le Méridien N'Fis on 13 Jul 2023
Hello Benjamin,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your candid comments, as they help us understand the areas in which we can improve our services. We apologize for falling short of your expectations and for any inconvenience caused during your stay.We strive to keep our facilities up to date and provide our guests with a comfortable and enjoyable experience. Your feedback serves as a valuable reminder for us to prioritize necessary refurbishments to enhance our guests' satisfaction.We apologize for the discomfort you experienced with the bed and the condition of our pool. Providing a restful sleep experience is important to us, and we will address this issue immediately to ensure our guests' comfort. Additionally, we are committed to maintaining a clean and inviting pool area, and we apologize for any lapses in our maintenance during your stay. Once again, we apologize for any inconveniences you faced during your stay. Your feedback is invaluable to us, and we genuinely appreciate your comments. We hope that you will consider staying with us again in the future.Kind regards,

10/10 Excellent

Stefan

Stayed 5 nights in May 2023
Response from Le Méridien N'Fis on 13 Jul 2023
Hello Stefan,Thank you so much for your recent stay at our hotel and for taking the time to rate your experience. We noticed that you left us a perfect 5/5 rating, and we sincerely appreciate your positive feedback.While we understand that you didn't leave a detailed review, we are thrilled to know that you had a wonderful experience during your stay with us. Providing exceptional service and a memorable stay for our guests is always our top priority, and your rating reassures us that we succeeded in meeting your expectations.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.Kind regards,

8/10 Good

Brian, Westbury

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is ok, facility’s clean, and staff’s great. We often use Marriott hotels and they’re pretty much above par. During our stay the elevator on our building wasn’t working until the time we left. Highly uncharacteristic of Marriott hotels.
Stayed 3 nights in May 2023

8/10 Good

nir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

8/10 Good

Raheela

Stayed 4 nights in Apr 2023