Outdoor pool, pool umbrellas, pool loungers

Reviews of Occidental Fuengirola

4 out of 5
Occidental Fuengirola
Calle Miguel Marquez, 43, Fuengirola, Malaga

Reviews

9.0

Wonderful

Rating 10 - Excellent. 274 out of 489 reviews" "
Rating 8 - Good. 170 out of 489 reviews" "
Rating 6 - Okay. 37 out of 489 reviews" "
Rating 4 - Poor. 4 out of 489 reviews" "
Rating 2 - Terrible. 4 out of 489 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas Graham, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel.
Stayed 12 nights in Mar 2024
Response from Juan J. Cordero Front Office Manager Hotel Occid on 10 Apr 2024
Cher Douglas,En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre Occidental Fuengirola.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,Juan J. CorderoFront Office ManagerHotel Occidental Fuengirola****, Manager

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from GEM on 9 Apr 2024
Thank you for you comments

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception team were very helpful
Stayed 1 night in Mar 2024
Response from Juan J. Cordero Front Office Manager Hotel Occid on 12 Mar 2024
Dear Guest, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us and appreciate your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We also thank you for highlighting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Juan J. CorderoFront Office ManagerHotel Occidental Fuengirola****, Manager

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GEM on 15 Mar 2024
Thank you for your comments

6/10 Okay

Chloe

Travelled with partner
Disliked: Amenities
Couldn’t use the heated big swimming pool. Breakfast was ok. Rooms were nice, very comfy bed
Stayed 3 nights in Feb 2024
Response from Juan J. Cordero Front Office Manager Hotel Occid on 22 Feb 2024
Dear ChloeWe appreciate that you took the time to share your experience with us.We regret to hear that you were unable to use the big swimming pool during your stay. Our large outdoor swimming pool is open from April to november but it is not heated as you can check in all our websites. In addiction, Let me inform you our Balineses Pool is open from November to april, and it is heated from this time and we encourage guests to inquire about specific dates and opening hours to ensure availability. We're pleased that you found our rooms to your liking and the bed comfortable.Your feedback on room amenities is notably concerning, and we would be grateful for any additional details you could provide to help us better understand and address this matter. We are committed to providing fully satisfying amenities and your input is invaluable.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Juan J. CorderoFront Office ManagerHotel Occidental Fuengirola****, Manager

10/10 Excellent

Gerrit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from GEM on 23 Mar 2024
Thank you for your comments

10/10 Excellent

sally

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nothing
Stayed 1 night in Feb 2024
Response from Juan J. Cordero Front Office Manager Hotel Occid on 8 Feb 2024
Dear Sally,Thank you for your positive feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion.Best regards,Juan J. CorderoFront Office ManagerHotel Occidental Fuengirola****, Manager

10/10 Excellent

Ronan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, very impressed.
Stayed 4 nights in Jan 2024
Response from Juan J. Cordero Front Office Manager Hotel Occid on 22 Jan 2024
Dear Ronan, Thank you very much for your kind feedback and trust in Occidental FuengirolaA message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Juan J. CorderoFront Office ManagerHotel Occidental Fuengirola****, Manager

8/10 Good

KEVIN

Stayed 7 nights in Dec 2023
Response from GEM on 24 Feb 2024
Thank you for your comments

10/10 Excellent

Idorenyin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe, quiet and easy access to the beach. it was clean and very good dining options in hotel and locally. Helpful and friendly staff
Stayed 5 nights in Dec 2023
Response from Maribel Sanjuán De Caso Guest Experience Manager on 7 Jan 2024
Dear Guest,Thank you for taking the time to review your stay.We're delighted to hear that you found our hotel to be a safe and peaceful retreat with convenient beach access. It's also wonderful to know that our cleanliness and dining options met your expectations and contributed to a pleasant stay. Your kind words regarding our helpful and friendly staff are greatly appreciated, and we're thrilled that our efforts to provide excellent service have been recognized.The entire team look forward to welcoming you back for a future visit.Kind regards,Maribel Sanjuán De CasoGuest Experience ManagerHotel Occidental Fuengirola****

8/10 Good

Jamal

Travelled with partner
Liked: Amenities
Comfortable
Stayed 7 nights in Dec 2023
Response from Fátima Marin Deputy Manager Hotel Occidental Fue on 6 Jan 2024
Dear Jamal,Thank you very much for your kind feedback.We are delighted to hear that our hotel met your expectations and that your stay with us was a comfortable one. This will encourage the team to continue upholding our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Fátima MarinDeputy ManagerHotel Occidental Fuengirola****

10/10 Excellent

Nikolay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet hotel. There is public parking under the hotel, convenient stores in walking distance. A great place to stay with kids too.
Stayed 1 night in Dec 2023
Response from Fátima Marin Deputy Manager Hotel Occidental Fue on 6 Jan 2024
Dear Nikolay,Thank you very much for your kind feedback.We're delighted to hear that you found our hotel to be clean and quiet, a testament to our housekeeping team's attention to detail. It is also wonderful to know the convenience of our location met your needs, with easy access to parking and nearby stores. We take pride in being a family-friendly destination and appreciate your recognition of this aspect. Our team strives to provide an environment that caters to all our guests, ensuring a comfortable and enjoyable stay.We look forward to welcoming you back for another memorable experience.Best wishes,Fátima MarinDeputy ManagerHotel Occidental Fuengirola****

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from GEM on 24 Feb 2024
Thank you for your comments

10/10 Excellent

Sharon

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from GEM on 24 Feb 2024
Thank you for your comments

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from GEM on 24 Feb 2024
Thank you for your comments

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 6 nights in Dec 2023
Response from Maribel Sanjuán De Caso Guest Experience Manager on 23 Dec 2023
Dear Sharon,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back soon.Maribel Sanjuán De CasoGuest Experience ManagerHotel Occidental Fuengirola****

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel spoilt by the breakfast which was cold every day
Stayed 3 nights in Dec 2023
Response from Maribel Sanjuán De Caso Guest Experience Manager on 20 Dec 2023
Dear John,Thank you for your review.We're delighted to hear that you found our hotel to be clean and in excellent condition. Our team strives to maintain the highest standards of service and amenities for our valued guests. However, we regret to hear that the temperature of the breakfast did not meet your expectations. While we assure you that our buffet restaurant typically receives high praise for the quality of food, we understand that there is always room for improvement and will look into this matter.We hope to see you again in the future. Maribel Sanjuán De CasoGuest Experience ManagerHotel Occidental Fuengirola****

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very enjoyable stay!
Very happy with my stay at occidental. Check in was very easy, room was a good size and very comfortable, while I really enjoyed the breakfast. Staff were friendly and helpful. A very pleasant stay and would be more than happy to stay again when back in fuengirola!
Stayed 2 nights in Nov 2023
Response from Esther Ramírez Gutiérrez Trainee Assistance Manag on 9 Dec 2023
Dear Guest,Thank you for taking the time to review your stay.We appreciate your kind words towards our front desk team as it encourages us to continue to maintain the high standards of service we set ourselves.We are also glad that everything was satisfactory with your room and that you made the most of our tasty breakfast.We look forward to welcoming you back in the future, best regards,Esther Ramírez GutiérrezTrainee Assistance ManagerHotel Occidental Fuengirola****

8/10 Good

Norman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Good clean place to stay. Looks as if it has recently been modernised.
Stayed 1 night in Nov 2023
Response from Esther Ramírez Gutiérrez Trainee Assistance Manag on 1 Dec 2023
Dear Norman, Thank you very much for your kind feedback.We are pleased our hotel met your expectations and you had a pleasant stay with us.We look forward to welcoming you back for another memorable experience.Kind regards,Esther Ramírez GutiérrezTrainee Assistance ManagerHotel Occidental Fuengirola****

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!! Staff are very helpful and professional. The rooms are spotless and the food is great. I would definitely recommend and I hope we’ll return soon
Stayed 15 nights in Nov 2023
Response from Esther Ramírez Gutiérrez Trainee assistance manag on 26 Nov 2023
Dear Jane,Thank you for your positive feedback.We're delighted to hear that our team's professionalism and helpfulness stood out during your stay. It's fantastic to know that the cleanliness of our rooms met your expectations and contributed to a comfortable visit. Additionally, we're pleased that our culinary offerings were to your liking, showcasing our commitment to providing a delightful dining experience.We look forward to the opportunity to welcome you back for another memorable stay in Fuengirola.We look forward to welcoming you back on a future occasion.Kind regards,Esther Ramírez GutiérrezTrainee assistance managerHotel Occidental Fuengirola****

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in excellent position.
Stayed 3 nights in Oct 2023
Response from Maribel Sanjuán De Caso Guest Experience Manager on 28 Oct 2023
Cher James,Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Occidental Fuengirola et vous remercions pour votre aimable recommandation.Nous sommes ravis de lire que vous avez apprécié notre excellent emplacement et la propreté de nos chambres. Il est important pour nous de fournir un service de qualité et des installations bien entretenues pour assurer la satisfaction de nos clients. Nous sommes également heureux de constater que notre personnel a su répondre à vos attentes en termes de service et d'aménagements dans la chambre.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Maribel Sanjuán De CasoGuest Experience ManagerHotel Occidental Fuengirola****

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent, the service was great and the facilities were everything we needed. The hotel wasn't as busy as we expected which was great, there were plenty of available places for us to use.
Stayed 3 nights in Oct 2023
Response from Maribel Sanjuán De Caso Guest Experience Manager on 1 Nov 2023
Dear Emma,Thank you for your positive feedback.We are thrilled to hear that you found our service to be great and our facilities met all your needs. It's fantastic that you enjoyed the quieter atmosphere during your stay, allowing you to fully take advantage of our amenities.We appreciate your kind words. Your satisfaction is our top priority, and we're glad we could exceed your expectations.We look forward to welcoming you back on a future occasion.Kind regards,Maribel Sanjuán De CasoGuest Experience ManagerHotel Occidental Fuengirola****

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, staff are helpful. The resort is favoured by people aged 65 -75 from what I saw. Its a great place for those of you in that age group.
Stayed 5 nights in Oct 2023
Response from Maribel Sanjuán De Caso Guest Experience Manager on 21 Oct 2023
Dear Dean, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Maribel Sanjuán De CasoGuest Experience ManagerHotel Occidental Fuengirola****

8/10 Good

martin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from GEM on 11 Oct 2023
Thank you for your comments

10/10 Excellent

Mrs Sheana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
A great hotel in a perfect location. Very clean and good breakfast will definitely be returning! :)
Stayed 4 nights in Sep 2023
Response from Maribel Sanjuán De Caso Guest Experience Manager on 28 Sept 2023
Dear Mrs, Thank you very much for your kind feedback.We are thrilled to hear that you found our location perfect and appreciated the cleanliness of our hotel. It's great to know that you enjoyed our breakfast offerings as well. Your kind words mean a lot to us and we are delighted that you are considering returning to our hotel in the future.We look forward to welcoming you back for another memorable experience.Maribel Sanjuán De CasoGuest Experience ManagerHotel Occidental Fuengirola****

8/10 Good

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from GEM on 26 Sept 2023
Thank you

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from GEM on 26 Sept 2023
Thank you

10/10 Excellent

Kadijatu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice hotel in a very convenient place , lots of things to do around and all in walking distance. The food was also really good.
Stayed 5 nights in Sep 2023
Response from Maribel Sanjuán De Caso Guest Experience Manager on 19 Sept 2023
Dear Kadija,Thank you for your positive feedback.We are delighted to hear that you found our location convenient and enjoyed the variety of activities within walking distance. It's also great to know that our delicious food met your expectations as well. Our team works hard to provide a memorable stay for our guests, and your kind words are truly appreciated.We look forward to welcoming you back soon.Maribel Sanjuán De CasoGuest Experience ManagerHotel Occidental Fuengirola****

10/10 Excellent

Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel
Qualify hotel with great breakfast buffet and friendly staff
Stayed 4 nights in Aug 2023
Response from GEM on 8 Sept 2023
Thank you for your comments

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from GEM on 8 Sept 2023
Thank you for your comments

8/10 Good

Keith

Stayed 4 nights in Aug 2023
Response from GEM on 26 Sept 2023
Thank you

2/10 Terrible

Colin

Stayed 1 night in Aug 2023
Response from GEM on 8 Sept 2023
Thank you for your comments

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic family hotel.
Great hotel. Quality of food and drinks were very high. Hotel was spotless. Hotel staff was very friendly and always helpful. Highly recommend.
Stayed 7 nights in Aug 2023
Response from Maribel Sanjuán De Caso Guest Experience Manager on 21 Aug 2023
Dear Michael, Thank you very much for your kind feedback.We are thrilled to read that you found our hotel to be spotless and appreciated the high quality of food and drinks. Our dedicated staff is always eager to provide friendly and helpful service, so it's great to know that they made a positive impact on your stay. We are also delighted that you enjoyed our prime location right on the seafront in Fuengirola, with the town centre just a short walk away along the beachfront promenade.We look forward to welcoming you back for another memorable experience.Maribel Sanjuán De CasoGuest Experience ManagerHotel Occidental Fuengirola****

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Jul 2023
Response from Maribel Sanjuán De Caso Guest Experience Manager on 22 Jul 2023
Dear Richard,We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at Occidental Fuengirola.We thank you for complimenting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Maribel Sanjuán De CasoGuest Experience ManagerHotel Occidental Fuengirola****

10/10 Excellent

KHALED, Kuwait City

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous, clean, Familial
Stayed 3 nights in Jul 2023
Response from GEM on 21 Jul 2023
Thak you

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Beautiful hotel . The pool in particular was great. Breakfast choice was extremely good and well prepared. The staff were very efficient and friendly. I would highly recommend.
Stayed 11 nights in Jun 2023
Response from Maribel Sanjuán De Caso Guest Experience Manager on 12 Jul 2023
Dear Carol, Thank you very much for your kind feedback.We are glad that everything met your expectations during your time with us. It's great to know that we helped start your day off on the right foot with our tasty breakfast buffet.We look forward to welcoming you back for another memorable experience.Maribel Sanjuán De CasoGuest Experience ManagerHotel Occidental Fuengirola****

10/10 Excellent

KHALED, Kuwait City

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for family stay
Stayed 10 nights in Jun 2023
Response from Maribel Sanjuán De Caso Guest Experience Manager on 12 Jul 2023
Dear Khaled, Thank you very much for your kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back for another memorable experience.Maribel Sanjuán De CasoGuest Experience ManagerHotel Occidental Fuengirola****

10/10 Excellent

Jemma

Stayed 1 night in Jul 2023
Response from GEM on 12 Jul 2023
Thank you for your comments

10/10 Excellent

Richard, London

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained
Stayed 2 nights in Jul 2023
Response from Maribel Sanjuán De Caso Guest Experience Manager on 5 Jul 2023
Dear Richard, Thank you very much for your kind feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you back for another memorable experience.Maribel Sanjuán De CasoGuest Experience ManagerHotel Occidental Fuengirola****

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alejandro Fernandez Concert
I enjoyed my stay at your hotel. The staff are friendly and made me feel very welcome. The concert with Alejandro Fernandez was excellent. I will return soon. Thank you!
Stayed 1 night in Jun 2023
Response from Maribel Sanjuán De Caso Guest Experience Manager on 29 Jun 2023
Dear Mary,Thank you for your positive feedback.Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves.We look forward to welcoming you back on a future occasion.Maribel Sanjuán De CasoGuest Experience ManagerHotel Occidental Fuengirola****

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Modern clean hotel with great facilities on the beach front of Fuengirola.
Stayed 1 night in Jun 2023
Response from Maribel Sanjuán De Caso Guest Experience Manager on 21 Jun 2023
Dear Victoria,We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at Occidental Fuengirola.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Maribel Sanjuán De CasoGuest Experience ManagerHotel Occidental Fuengirola****

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from GEM on 12 Jun 2023
Thank you for your comments

10/10 Excellent

DOUG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great service all round clean and tidy. Nice touch with water delivered every day
Stayed 7 nights in May 2023
Response from Maribel Sanjuán De Caso Guest Experience Manager on 8 Jun 2023
Dear Doug, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.We are happy you had an enjoyable stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Maribel Sanjuán De CasoGuest Experience ManagerHotel Occidental Fuengirola****

8/10 Good

Laura

Stayed 2 nights in May 2023
Response from GEM on 12 Jun 2023
Thank you for your comments

8/10 Good

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great just few little things to improve: Need tissues in the room… More salad and veg at breakfast.. not everyone loves a fry-up Rooms spacious and plenty of storage space but no pictures on walls.. very bland. Lots of hidden extras… deposit on pool towels, payment to use safe fitted in Room… otherwise excellent value and service.. lovely pool.
Stayed 5 nights in Apr 2023
Response from Maribel Sanjuán De Caso Guest Experience Manager on 3 May 2023
Dear Sandy,Thank you very much for the time you spent to share your personal impressions of your stay at Occidental Fuengirola. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We appreciate your feedback regarding the lack of tissues in the room, and we will take it into consideration for future improvements. In regards to the breakfast selection, we do offer food options for guests with different preferences, including those with food intolerances. We apologize if the variety of salads and vegetables did not meet your expectations. As for the room décor, we understand that personal tastes may vary, and we will keep your comments in mind for future updates. Regarding the pool towels and safe usage, these charges are in place to ensure the best possible service and security for our guests. We apologize for any inconvenience this may have caused.On the other hand, we are delighted to hear that you found our rooms spacious and appreciated the ample storage space. Our pool area is indeed a highlight for many guests, and we are glad you enjoyed it as well.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Maribel Sanjuán De CasoGuest Experience ManagerHotel Occidental Fuengirola****

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice venue. Lots of golfers and a nice mix of guests. Nice breakfasts and very comfy beddding. Very clean.
Stayed 2 nights in Apr 2023
Response from Maribel Sanjuán De Caso Guest Experience Manager on 1 May 2023
Dear Robert,We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are very pleased to know that you found your room comfortable and thank you for complimenting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.Our breakfast represents healthy eating habits that have become a better way to live while travelling. We strive to provide guests with new experiences by introducing local, natural, organic, plant-based and seasonal products and are pleased it helped you start your day off right.We look forward to welcoming you back soon.Maribel Sanjuán De CasoGuest Experience ManagerHotel Occidental Fuengirola****

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, I was only staying one night before I travelled further down the coast to meet friends.
Stayed 1 night in Apr 2023
Response from Maribel Sanjuán De Caso Guest Experience Manager on 29 Apr 2023
Dear Susan,Thank you for reviewing your recent stay in Occidental Fuengirola. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back on a future occasion.Maribel Sanjuán De CasoGuest Experience ManagerHotel Occidental Fuengirola****

8/10 Good

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Maribel Sanjuan de Caso - Guest Experience Manager on 25 Apr 2023
Thank you for your comments.

10/10 Excellent

Clare

Stayed 3 nights in Apr 2023
Response from Maribel Sanjuan de Caso - Guest Experience Manager on 22 Apr 2023
Thank you for your comment

10/10 Excellent

Kenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
We had a family holiday here for 10days. Fantastic location and hotel was spotless. Not one thing I would change. We stayed there on a BB basis. Lots of great restaurants close at hand for your event meal.
Stayed 9 nights in Apr 2023
Response from Maribel Sanjuán De Caso Guest Experience Manager on 18 Apr 2023
Dear Kenn, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us and that you found our hotel to be in a convenient location for your visit to Fuengirola .Furthermore, we thank you for highlighting the high standards of our installations, being fully aware that this is of primary importance for our guests to feel comfortable in our hotel, our housekeeping team undertakes a thorough cleaning of our installations and rooms on a daily basis.We look forward to welcoming you back for another memorable experience.Maribel Sanjuán De CasoGuest Experience ManagerHotel Occidental Fuengirola****