Beach nearby, white sand, free beach shuttle

Reviews of Hotel Zen Airport

3 out of 5
Hotel Zen Airport
Camino de los Fresnos, 9, Torremolinos, Malaga

Reviews

7.4

Good

Rating 10 - Excellent. 245 out of 1001 reviews" "
Rating 8 - Good. 398 out of 1001 reviews" "
Rating 6 - Okay. 200 out of 1001 reviews" "
Rating 4 - Poor. 96 out of 1001 reviews" "
Rating 2 - Terrible. 62 out of 1001 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher Guy

Liked: Staff & service, amenities, property conditions & facilities
yo amor esta hotel. es muy bien! de mi llegar a mi partida era perfecto. dando la bienvenida personal era contento y experto y util y amigable estoy aprendo habla espanol y yo era siempre intentando, ellos eran siempre paciente y util me encanto todo la decoracion zen. bonito! la habitacion era solo bien para mi. gran ducha, cama comoda y bien balcon. necesito mucho almacenamiento para ropa n el bano piscina decente con solárium y muy tranquila útil gimnasio. y me gustó mucho el bar, al que iba todas las noches muy feliz aqui y definitivamente regresaré mucho gracias. nos vemos en 2024...
Stayed 4 nights in Oct 2023
Response from reservas on 14 Nov 2023
Thanks for your opinion.

10/10 Excellent

Dussault

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Endroit tranquille et propre, près de l’aéroport.
Stayed 1 night in Nov 2023
Response from reservas on 10 Nov 2023
thanks

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, conveniently located by airport & nice restaurant.
Stayed 1 night in Nov 2023
Response from reservas on 5 Nov 2023
Thanks

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From Idaho
From airport pickup to cocktails in the bar and dinner ( pizza ) it was fabulous ! The front desk gal and the bartender/ waitress were amazing ( and spoke great English ! ) comfortable big room and bathroom . I would recommend it for an airport hotel for sure
Stayed 1 night in Oct 2023
Response from reservas on 26 Oct 2023
Thanks

6/10 Okay

MIKE

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff.
Stayed 1 night in Oct 2023
Response from reservas on 24 Oct 2023
thanks

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about this hotel. We love it so much, we are returning tonight.
Stayed 2 nights in Oct 2023
Response from reservas on 20 Oct 2023
Thanks for your opinion.

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Around the world trip
Great place to stay in Malaga; friendly service and nice rooms. The bus service is great. Great morning breakfast and nice restaurant. I highly recommend staying here
Stayed 1 night in Oct 2023
Response from reservas on 20 Oct 2023
Thanks for your opinion.

8/10 Good

Neil

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for one night to catch flights and enjoyed our stay. The staff were all really professional, helpful and friendly. The bar and restaurant were really good. There was a lovely pool area. We had two rooms which were both really nice. The only very slight slight downside was the acoustics in the atrium covered section that we stayed in - noise echoed around, such as the noticeable beeping of the door locks as people came and went at night. But maybe you'd get used to it after a couple of nights?
Stayed 1 night in Oct 2023
Response from reservas on 14 Oct 2023
gracias por su opinion

4/10 Poor

Rakesh

Travelled with family and small children
We booked this hotel as it had a free shuttle from airport. We requested shuttle but it didn’t arrive, we called many times but no one answered the phone. We had to take an Uber and when we reached there they charged €35 extra for insurance for having a baby in the room.
Stayed 1 night in Oct 2023
Response from reservas on 11 Oct 2023
We are sorry for your discontent, if you had stated in your reservation that you are coming with a child you would not have had any problems, but the children also pay, just like you paid when you took the plane. Our telephone number is 24 hours a day and has several lines, so it is not surprising that no one picked it up. Our shuttle is free and it is a bus, we do not pay for taxis or Uber, because you do not want to wait for the shuttle at the airport.

8/10 Good

Anne-Marie

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from reservas on 10 Oct 2023
gracias por su opinion

6/10 Okay

Kristina

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from reservas on 8 Oct 2023
Gracias por opinar

8/10 Good

Asim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night but it was worth it, clean , convenient , easy access, walking distance to the beach, will stay here again, highly recommended.
Stayed 1 night in Sep 2023
Response from Reservas on 27 Sept 2023
Thanks for your oppion

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this place
The place has an overwhelming smell of old cigarette smoke and body odor. Bugs in the room, possible rodent droppings on the stairs. The location is not in a good area, and the taxi driver was hesitant to even go there. They claim to have a free airport shuttle, but it seems to never be available. This is the worst hotel I've stayed at in Spain. I hope I didn't bring any of the bugs with me when I left.
Stayed 1 night in Sep 2023
Response from reservas on 2 Oct 2023
We feel your discontent for whatever it was, we don't know what it was for. First of all, those photos that you publish do not correspond to our facilities, our work and service is supported by thousands of comments from other clients and their ratings and also our transportation service. We assume that if you use those photos that are not of our hotel, it will be because your reservation was non-refundable and you could not come and they did not refund your money and you use those photos to harm our establishment. That's why he doesn't put the name in his comment.

10/10 Excellent

Rochdi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Quite
Stayed 7 nights in Sep 2023
Response from reservas on 24 Sept 2023
thanks for your opinion

10/10 Excellent

heidi

Stayed 1 night in Sep 2023
Response from Reservas on 9 Oct 2023
Gracias por su opinion

8/10 Good

Karri, Medford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was helpful.
Stayed 1 night in Sep 2023
Response from reservas on 22 Sept 2023
gracias por su opinion.

8/10 Good

mariano

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent !!
Fast, clean and nice
Stayed 1 night in Sep 2023
Response from reservas on 12 Sept 2023
gracias por su opinion

6/10 Okay

sidi mohamed

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from reservas on 4 Sept 2023
Gracias por su opinion

6/10 Okay

claire

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
.
Stayed 1 night in Aug 2023
Response from reservas on 30 Aug 2023
Gracias por su opinion

4/10 Poor

Anthony

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is a budget property so need to set expectations accordingly. Room smells damp, other guests are noisy (although hotel staff asked them to be quiet). Make sure you don’t get a room under the pool table or you will hear every ball dropping. It’s on a tiny street away from everything. They take a photo of your passport on their cellphone! Air con works but had one setting. Overall decor is nice. It was clean
Stayed 1 night in Aug 2023
Response from reservas on 29 Aug 2023
We are sorry for your dissatisfaction and we take note of your comment.

8/10 Good

Mags

Liked: Cleanliness, staff & service, room comfort
Restaurant in the evening excellent
Excellent evening restaurant, a little gem. Rooms basic but very clean. Staff very friendly and helpful. Great for my one night stay
Stayed 1 night in Aug 2023
Response from reservas on 21 Aug 2023
Thanks for your opinion.

10/10 Excellent

Alan

Travelled with partner
Liked: Amenities
Happy days
Stayed 1 night in Aug 2023
Response from Reserva on 10 Aug 2023
Thanks for your oppinion

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The street is narrow and you dont know what to do with your car when you arrive. The room was very smalĺ. All the doors in the hotel beep for 20 seconds after you close them so every time another guest closed the door the noise woke us up. They have an air freshener that is so loud that it woke me up every time it sprayed. The beds were beyond uncomfortable. I did not sleep at all. Horrible stay!
Stayed 1 night in Aug 2023
Response from reservas on 8 Aug 2023
We are sorry for your dissatisfaction, but depending on what you want to pay, the room can be larger or smaller. We also have paid parking, in summer it is normal that there is no place to park at the door. What cannot be is not wanting to pay and that we give you a superior room.

2/10 Terrible

Gretchen

Travelled with family
Disliked: Staff & service, room comfort
I didnt even stay here and they double booked me on the app for the wrong date. They refused to give me a refund on the wrong date although it had said unavailable at first and then switched me to the next day. The manager refused to give me a refund as i tried to explain. They did not speak english at the desk. Just scammers who dont care about custimer service.
Stayed 1 night in Jul 2023
Response from reservas on 5 Aug 2023
We are sorry for your dissatisfaction, the hotel does not make the reservation, it is you who makes the reservation and you get the wrong date. If you do not come the first day, the room is still reserved. You make the reservation with expedia and it is with espedia that you have to talk to, we only provide the service. You reserve two days and the hotel blocks two days for you, you cannot request a refund, when you have two days reserved, even if you only use one.

6/10 Okay

Casey

Stayed 1 night in Aug 2023
Response from reservas on 25 Aug 2023
thanks for your opinion.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly zen-like
There for just one night before early morning flight. Very clean. Simple (think Zen) but everything as needed. Quiet considering two bars and pool. Reasonable breakfast. You need accurate GPS to find it. On the dot shuttle service for airport or beach. Be aware - no phone in room.
Stayed 1 night in Jul 2023
Response from reservas on 2 Aug 2023
thanks for your opinion.

8/10 Good

Youssef

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for the night before your flight or even just after arriving. It’s really good !
Stayed 1 night in Jul 2023
Response from reservas on 31 Jul 2023
Thanks for your opinion.

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great reception, food & airport shuttle!
Stayed 1 night in Jul 2023
Response from reservas on 27 Jul 2023
thanks for your oppion.

10/10 Excellent

Yvinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Nice place away from the beachfront - they offer a free regular shuttle service to the beach. Rooms basic but very clean and quiet - the outside spaces are amazing - I would definitely stay again .
Stayed 1 night in Jul 2023
Response from reservas on 9 Jul 2023
Thank you for your comment, it would be a pleasure to host you again.

2/10 Terrible

Zaid

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not let you family come here.
We had an extremely terrible experience here. On late night check in we were allocated the incorrect room we booked. The room we were supplied had a faulty door lock. They basically said we had to deal with it with our family inside or leave. Come the morning and had no sleep, ordered some food and come incorrect, send it back. As we were leaving we said don’t replace it. To which they demanded to pay the complete bill at their fault of 54 euros. The manager went into our room and took our stuff and insisted. Was very abusive and no professionalism at all. Little one extremely upset and a lot of stress. No proper system to complain etc. just save yourself a headache and book another hotel full stop. Hotels.com are useless to allow there customers to book at places they don’t audit for proper management structures. Good luck to anyone who stays here.
Stayed 1 night in Jul 2023
Response from reservas on 8 Jul 2023
experiences are never bad either with hotels.com or at the hotel, as long as customers maintain respect for employees. In his, he can tell that the police had to act to collect the food consumed in the pool that he did not want to pay for and he had to be evicted by the police due to his attitude.

8/10 Good

Harvey

Stayed 1 night in Jul 2023
Response from reservas on 5 Jul 2023
thanks for your opinion.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Halfway there
Nice bath. Very bad bed. Crack under outside door. Good service with airport transport
Stayed 1 night in Jun 2023
Response from reservas on 28 Jun 2023
We are sorry that the bed has not been to your liking, but it is a very particular thing and taste of each person.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from reservas on 24 Jun 2023
Gracias por su opinion.

10/10 Excellent

Ladis, Blaine

Liked: Cleanliness, staff & service, property conditions & facilities
Great quiet and comfy oasis not far from the Malaga airport.
Stayed 1 night in Jun 2023
Response from reservas on 21 Jun 2023
Thank you for your opinion and we are glad that everything was great during your stay.

6/10 Okay

Cecilia

Travelled with partner
Liked: Cleanliness, staff & service
The ac wasn’t working and people were talking loud next to our window. It is ok for one night but we couldn’t sleep till the people left and couldn’t call to the reception because there are no phones in the room.
Stayed 1 night in Jun 2023
Response from reservas on 21 Jun 2023
We are sorry that your stay was not outstanding, all the hotel's airs work, perhaps you did not have the position in your command correctly, if you had notified it at reception, one of our staff would have reviewed it. Regarding other clients, we cannot avoid that there are some uncivil clients, but equally if they had warned, they would have called their attention.

4/10 Poor

ASLI

Stayed 1 night in Jun 2023
Response from reservas on 8 Jul 2023
gracias por opinar

10/10 Excellent

William

Stayed 1 night in Jun 2023
Response from reservas on 12 Jun 2023
thanks for your oppion

6/10 Okay

Kenia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Not given good enough info about the things available at the property like the pool..
Stayed 3 nights in May 2023
Response from reservas on 7 Jun 2023
We are sorry for your dissatisfaction, but all the information is given on a sheet at check-in, on that sheet is all the information about the hotel and the facilities.

10/10 Excellent

Nelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Good service.
Stayed 1 night in Jun 2023
Response from reservas on 5 Jun 2023
Thank you for your oppinion.

8/10 Good

S A

Stayed 1 night in May 2023
Response from reservas on 24 May 2023
gracias por su opinion.

8/10 Good

Clive

Travelled with family
Liked: Cleanliness, staff & service
Great price for an airport overnight stay. Room could accommodate 3 people which we required, jus a little noisy but otherwise very good all round.
Stayed 1 night in May 2023
Response from reservas on 23 May 2023
Thanks for your opinion.

10/10 Excellent

jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great! Can get a bit noisy at night with people talking outside and leaving to airport
Stayed 1 night in May 2023
Response from reservas on 18 May 2023
gracias por su opinion.

4/10 Poor

Nikhil

Stayed 1 night in May 2023
Response from reservas on 5 Jun 2023
sentimos que su estancia no haya sido de su total agrado.

8/10 Good

Meir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and helpful staff ; Convenient between flights; Very good free shuttle to the airport; small nice pool ; Short beds😀
Stayed 1 night in Apr 2023
Response from Reservas on 5 May 2023
Thanks for your opinion

2/10 Terrible

Marta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from reservas on 3 May 2023
Sentimos su descontento, pero si desde un principio usted hubiera realizado bien su reserva, no hubiera tenido ningun problema. Si ustedes viajan tres, deben hacer una reserva para tres personas, no para dos e intentar colar a la otra persona por el parking, para eso tenemos los sistemas de seguridad.

6/10 Okay

Laurent

Liked: Staff & service
Stayed 1 night in Apr 2023
Response from reservas on 2 May 2023
gracias por su opinion.

10/10 Excellent

cyndy j

Stayed 1 night in Apr 2023
Response from reservas on 22 May 2023
thanks for your oppinion

10/10 Excellent

FERNANDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Reservas on 5 May 2023
Gracias por su opinión.

10/10 Excellent

Lyndsay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel close to the airport. The pool was amazing !
Stayed 1 night in Apr 2023
Response from reservas on 9 Apr 2023
Thanks for your oppinion.

10/10 Excellent

Ashleigh

Stayed 1 night in Mar 2023
Response from reservas on 3 Apr 2023
thanks for you oppinion.