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Reviews of Hotel Lima - Adults Recommended

4 out of 5
Hotel Lima - Adults Recommended
Avenida Antonio Belon, 2, Marbella, Malaga

Reviews

9.2

Wonderful

Rating 10 - Excellent. 232 out of 374 reviews" "
Rating 8 - Good. 112 out of 374 reviews" "
Rating 6 - Okay. 21 out of 374 reviews" "
Rating 4 - Poor. 7 out of 374 reviews" "
Rating 2 - Terrible. 2 out of 374 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant stay and lovely hotel -will come again
Stayed 2 nights in Mar 2024

8/10 Good

Brett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Great staff. Missing a workout facility.
Stayed 2 nights in Mar 2024

10/10 Excellent

KRASIMIR, ISTANBUL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! I have been in many hotels, but such a nice suite, so elegant, so comfortable, so easy staying place!!! Such a nice stuff! The people working in the hotel including the room service are SPLENDID! The terrace .... mamma mia .... what a terrace!!! Such a nice experience ... And guys.... congratulations for the bathroom. The hidden light inserted in the toilet is amazingly useful nighttime! Thank you Lima Hotel!!! I am looking forward to visiting you again soon!!!
Stayed 5 nights in Mar 2024
Response from Susana - Atención al cliente on 11 Mar 2024
Dear Krasimir,Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our staff friendly, our hotel very clean, and our terrace great. It's wonderful to hear that you had a comfortable and enjoyable stay with us, and we appreciate your kind words. We can't wait to welcome you back! If there's anything we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing to stay with us!All the best and kind regards,SusanaHotel Lima

10/10 Excellent

sjoerdjan

Liked: Amenities
Very nice , central location . Brand new updated hotel . Great friendly staff . Definitely recommend
Stayed 6 nights in Mar 2024
Response from Susana - Atención al cliente on 7 Mar 2024
Thank you for taking the time to leave this great review of your recent stay with us. We are glad to hear that you found our location to be nice. Our staff is dedicated to providing excellent customer service, and we are delighted that you found them to be helpful and friendly.It has been a pleasure having you at the hotel and we look forward to your next visit! All the best and kind regards,SusanaHotel Lima

10/10 Excellent

Pascale, cooperstown

Liked: Cleanliness, staff & service, property conditions & facilities
Recently refurbished good value for the money
Stayed 2 nights in Feb 2024
Response from Susana - Atención al cliente on 7 Mar 2024
Dear Pascale,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!All the best and kind regards,

6/10 Okay

Luckshman

Travelled with partner
Liked: Staff & service, property conditions & facilities
Hotel was good, only criticism I have is very poor WiFi connection. They need to sort this out for good communication and for business user. Our room was not properly cleaned or stocked. This the worst hotel we ever stayed in Spain so far.
Stayed 5 nights in Feb 2024
Response from Susana - Atención al cliente on 5 Mar 2024
Dear Luckshman,We greatly appreciate you taking the time to share your recent experience at our hotel. We're delighted that overall, your stay met your expectations. However, we deeply regret any inconvenience caused by the poor WiFi connection during your time with us.Please rest assured that we take your feedback seriously and are actively addressing these issues to ensure a more seamless experience for our guests in the future. We recognize the vital role of reliable WiFi for both communication and business needs, and we're committed to enhancing this aspect of our service.Furthermore, we've carefully noted your concerns regarding room cleanliness and stocking. Cleanliness is a cornerstone of our commitment to excellence, and we are dedicated to maintaining high standards in this regard. We encourage guests to communicate any issues directly to our reception desk, where our attentive staff are ready to assist promptly. While we understand and acknowledge your concerns, addressing them in real-time allows us to resolve them effectively and ensure your satisfaction during your stay.We genuinely value your preference for our hotel and eagerly anticipate the opportunity to provide you with an even more satisfying accommodation experience in the future.Kind regards,SusanaHotel Lima

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely modern hotel , super friendly staff
Stayed 3 nights in Feb 2024
Response from Susana - Atención al cliente on 27 Feb 2024
Dear Danielle,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay with us, and that our modern facilities and friendly staff exceeded your expectations. The entire team is very motivated by your kind observations!Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.All the best and kind regards,SusanaHotel Lima

10/10 Excellent

Paul

Stayed 3 nights in Feb 2024
Response from Susana - Atención al cliente on 21 Mar 2024
Dear Paul,We are very pleased to read your positive feedback about your experience and are delighted that you enjoyed your stay.It has been a pleasure to have you stay with us and we hope to see you soon.All the best and kind regards,SusanaHotel Lima

4/10 Poor

Johanna

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The temperature in the room was too hot. It’s set for 24 grades Celsius and you can’t adjust it. Staff was in a hurry to end breakfast and it was not 11am. The keys got deactivated before the check out time 12pm. And Our personal belongings where still in the room. Bad experience. You need to put your customers necessities before anything else.
Stayed 1 night in Feb 2024
Response from Susana - Atención al cliente on 14 Feb 2024
Thank you for taking the time to share your feedback with us. We truly value your input as it helps us to improve our services for future guests.We apologize for the inconvenience you experienced regarding the temperature in your room. Our standard temperature is set at 25 degrees Celsius to ensure the comfort of our guests, but we understand that individual preferences may vary. With regards to the locking of the entry cards to the accommodation before 12:00 p.m., we understand your frustration. However, it is important to note that our keys are set to automatically deactivate at 12:00 p.m., which is the standard check-out time. This measure is implemented to ensure the safety of our guests and to protect their belongings. Unfortunately, we are unable to make exceptions to this policy, but we are here to assist you in the event of future visits to ensure a smooth departure.Regarding breakfast, we apologize if you felt rushed. Our intention is always to provide a pleasant and relaxed dining experience for our guests, and we regret if this was not the case during your visit. We will address this matter with our staff to ensure that they allow our guests to enjoy their meals.We do not have records of any complaints during your stay, but if we had been made aware of any issues, we would have taken immediate action to address them and ensure your comfort. We are always looking for ways to improve our services and provide the best possible experience for our guests. Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back to our hotel in the future.Kind regards,SusanaHotel Lima

10/10 Excellent

Tarek

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Feb 2024
Response from Susana - Atención al cliente on 13 Feb 2024
Dear Tarek,Thank you for taking the time to share your wonderful feedback with us. We are glad to hear that you found the location of the hotel to be excellent. I agree, our location is perfect if you are looking to be in the center of the town, full of restaurants and bar options, close to the beach and also close to the old town.It has been a pleasure to have you stay with us and we hope to see you soon.All the best and kind regards,SusanaHotel Lima

6/10 Okay

Morris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is very close to the ocean boardwalk, Old Town and dining locations. The staff was very friendly, the hotel was recently updated. The bad - if you are not a late night partier this location is very noisy with people yelling and screeming loud vehicles. But if you are a late night partier, then party on until 6am.
Stayed 3 nights in Feb 2024
Response from Susana - Atención al cliente on 9 Feb 2024
Dear Morris,Thank you for your recent visit and for taking the time to share your valuable review. We appreciate your feedback! We are so pleased to hear you had a great time. The soundproofing of the hotel is very good, however, As our hotel is located in the heart of the city, some noise from the surrounding area may still be audible, despite our best efforts to minimize it. We appreciate your understanding and hope that any noise did not detract too much from your overall enjoyment of your stay with us. Thank you for choosing to stay at our hotel, and we look forward to welcoming you back in the future.All the best and kind regards,Susana

8/10 Good

Mónica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Equipo de Atención al Cliente on 30 Dec 2023
Estimada Mónica:Gracias por haber elegido Hotel Lima para su estancia en Marbella y por dedicarnos un momento en dejarnos esta fantástica reseña.Esperamos poder volver a darle la bienvenida en otra ocasión.Reciba un cordial saludo,

4/10 Poor

Mark

Stayed 7 nights in Dec 2023
Response from Guest Department Team. on 14 Dec 2023
Dear Mark,Thanks for sharing your review. We hope to welcome you back in the future and improving your experience with us.Kind regards.

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with perfect walkable location to the promenade and square with Salvador Dahl statues!!
Stayed 2 nights in Dec 2023
Response from Guest Department Team. on 14 Dec 2023
Dear Yvonne,Thank you for your excellent review! We're thrilled to hear that you found our hotel outstanding, especially appreciating its perfect and walkable location to the promenade and square with Salvador Dalí statues. Your positive feedback is truly appreciated, and we're delighted to have contributed to your enjoyable stay.If there's anything specific you loved about your experience or any suggestions for improvement, please feel free to share. We hope to have the pleasure of welcoming you back for another excellent stay.Best regards.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 8 nights in Nov 2023
Response from Guest Department Team. on 14 Dec 2023
Dear Graham,Thank you for taking the time to provide us with a positive rating. We appreciate your feedback and are delighted to hear that you had a great experience. If there's anything more you'd like to share or if there's anything specific that made your stay enjoyable, please feel free to let us know. We look forward to the opportunity of welcoming you back for another great stay in the future.Best regards.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel …fantastic location cation , rooftop and reception staff.
Stayed 4 nights in Nov 2023
Response from Guest Department Team. on 23 Nov 2023
Dear Amanda,Thanks for take your time to share this great review. It's very important to us as it helps us to improve.We hope to welcome you again soon.

10/10 Excellent

Haidar

Stayed 2 nights in Nov 2023
Response from Guest Department Team. on 23 Nov 2023
Dear Haidar,Thanks for sharing this great review. We are glad you had a good time with us.We hope to welcome you back again soon.Kind regards.

10/10 Excellent

Jodie

Stayed 3 nights in Nov 2023
Response from Guest Department Team. on 14 Nov 2023
Dear Jodie,Thank you very much for your positive feedback about our hotel. We're delighted to hear that you enjoyed your stay and appreciated the elegance of our facilities.We look forward to welcoming you again in the future. If there's ever anything specific you need or if you have any special requests, please feel free to let us know. We are here to ensure that your next visit is equally satisfying.Thank you for choosing Hotel Lima and for sharing your positive feedback.Best regards,

10/10 Excellent

ALBERTO, Miami Lakes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi is pretty bad, other than that well taken care property super clean and good surroundings and safe area, they have an additional parking a block away which is good cause parking spaces around are limited, walkable area close to the beutiful beach glad to enjoy such a good time in marbella!
Stayed 3 nights in Nov 2023
Response from Guest Department Team. on 10 Nov 2023
Dear Alberto,Thank you for your feedback. We appreciate your positive comments about our well-taken-care-of property, cleanliness, and the good and safe surroundings. We're pleased to know you enjoyed your time in Marbella.We apologize for any inconvenience with the Wi-Fi; your observation is noted, and we will work on improving this aspect to provide a more seamless experience for our guests.It's great to hear that you found the additional parking nearby convenient, especially in the limited parking spaces around. We're glad you had the opportunity to explore the beautiful beach and the walkable area.Your satisfaction is important to us, and we hope to have the pleasure of welcoming you again in the future. If you have any further comments or requests, please don't hesitate to share them with us.Thank you for choosing us and for sharing your experience.Best regards.

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2023
Response from Guest Department Team. on 2 Nov 2023
Dear Guillermo,Thank you for your kind feedback! We're delighted to hear that you had an excellent experience. If you have any more comments or specific feedback you'd like to share, please feel free to do so. Your satisfaction is important to us, and we look forward to hosting you again in the future.Best regards.

10/10 Excellent

aldo

Stayed 4 nights in Sep 2023
Response from Guest Department Team on 2 Nov 2023
Dear Aldo,Thank you for taking the time to leave a review. We appreciate your feedback and are delighted to hear about your experience with us. We continuously strive to provide the best possible service to our guests.Your comments are valuable to us, and we look forward to hosting you again in the future. If you have any further suggestions or requests, please feel free to share them with us. Your satisfaction is our top priority.Thank you for choosing us, and we hope to see you again soon!Best regards.

10/10 Excellent

marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Department Team on 2 Nov 2023
Dear Jaana,Thank you for taking the time to leave a review. We appreciate your feedback and are delighted to hear about your experience with us. We continuously strive to provide the best possible service to our guests.Your comments are valuable to us, and we look forward to hosting you again in the future. If you have any further suggestions or requests, please feel free to share them with us. Your satisfaction is our top priority.Thank you for choosing us, and we hope to see you again soon!Best regards.

10/10 Excellent

Beth

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time in Marbella and the hotel Lima really made the difference. The hotel is one block from the beach, a very short distance to the historical part of town and many restaurants are right outside the hotel. The staff is friendly and helpful. The rooms were a bit small but very clean and comfortable. Great breakfast. Nice rooftop pool and bar with an amazing view. Only problem was very spotty Wi-Fi in the room.
Stayed 2 nights in Oct 2023
Response from Guest Department Team on 2 Nov 2023
Dear Beth,I'm glad to hear that you had a wonderful time in Marbella and that Hotel Lima played a significant role in your experience. It's fantastic that you enjoyed our convenient location. The proximity to restaurants and the friendliness of our staff also made a positive impact.While the room size may have been on the smaller side, I'm pleased to know that you found them clean and comfortable. It's also great to hear that you enjoyed our breakfast and the rooftop pool and bar with its amazing view.I apologize for the inconvenience caused by the spotty Wi-Fi in the room. We'll definitely work on improving that aspect to ensure a more seamless experience for our guests.Thank you for choosing Hotel Lima, and we look forward to welcoming you back in the future. If you have any more feedback or requests, please don't hesitate to share them with us.Best regards.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location and very nice hotel with good people. Arrival is very confusing, Parking is a pain, 1 towel hook, no exercise facilities, and a laughable fridge. Other than that it was very comfortable, safe, clean, and convenient.
Stayed 3 nights in Oct 2023
Response from Guest Team Department on 21 Oct 2023
Dear Robert,I deeply regret to hear that your arrival at the hotel's parking was less than satisfactory and that some aspects of your stay did not meet your expectations. We appreciate your feedback as it helps us improve our services. Let me address your concerns:Parking Arrival: I understand that your arrival at the hotel's parking was inconvenient. We will take your comments into consideration to find ways to enhance this part of the guest experience. Guest comfort is a priority for us.Towel Hook: We apologize for the inconvenience of having only one towel hook in the bathroom. We will assess the possibility of adding more hooks in the rooms for our guests' convenience.Room Fridge: We appreciate your feedback regarding the size of the room fridge. We will consider the option of providing larger fridges or alternatives if this is an important aspect for our guests.Gym: I'm sorry that we do not have a gym at the hotel. In any case, we urge you that the next time you are looking to stay in a hotel, you thoroughly investigate the services available. We acknowledge the importance of staying active during your stay, and we will explore the possibility of offering exercise options for our guests in the future.We value your feedback as it helps us understand the areas where we need to improve to provide a more pleasant experience. We hope that, despite these concerns, you enjoyed other aspects of your stay at our hotel. If there is anything else we can assist you with or if you would like to discuss your concerns in person, please do not hesitate to contact the front desk.We look forward to the opportunity to welcome you back in the future and provide a more satisfactory experience.Best regards,Guest Team Department

10/10 Excellent

Christian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice design, everything in excellent condition, comfortable beds, great location, affordable rates.
Stayed 1 night in Oct 2023
Response from Guest Department Team on 2 Nov 2023
Dear Christian,Thanks for sharing this wonderful review.We hope to welcome you back again soon.

10/10 Excellent

Mauro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Departamento de Atención al Cliente. on 28 Sept 2023
Muito obrigado por compartilhar sua experiência positiva!Ficamos encantados em saber que você achou nosso hotel muito novo, moderno, limpo e tão próximo da praia e das lojas. Agradecemos também por mencionar a simpatia e prestatividade da nossa equipe. É ótimo saber que conseguimos proporcionar uma estadia agradável para você.Se houver algo específico que você adorou e gostaria de compartilhar, ou se tiver alguma preferência para a sua próxima visita, sinta-se à vontade para nos informar.Esperamos recebê-lo novamente em breve e agradecemos por escolher o nosso hotel!Atenciosamente,

10/10 Excellent

Edna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new , modern, clean , so close to the beach, the shops, nice staff, very helpful and warm smiles… i love this hotel
Stayed 3 nights in Sep 2023
Response from Guest Department Team. on 28 Sept 2023
Dear Edna,Thank you for your fantastic review!We're delighted to hear that you enjoyed your stay with us and found our hotel to be very new, modern, and clean. It's great to know that our proximity to the beach and shops, along with the warmth and helpfulness of our staff, made your experience special.We truly appreciate your kind words and are thrilled to have provided you with a positive and enjoyable stay. If there's anything specific you loved and would like to share, or if you have any preferences for your next visit, feel free to let us know.We look forward to welcoming you back, and thank you for choosing our hotel!Best regards,

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for shopping and dining. Close to the beach and wonderful staff.
Stayed 3 nights in Sep 2023
Response from Guest Department Team. on 28 Sept 2023
Dear Kevin,Thank you for your positive feedback!We're thrilled to hear that you found our hotel to have a great location for shopping and dining, close to the beach. It's wonderful that our staff contributed to your positive experience. We aim to provide excellent service, and we're delighted that you felt well taken care of during your stay.If you have any further comments or specific preferences for your next visit, feel free to let us know. We look forward to welcoming you back for another enjoyable stay.Thanks again for choosing our hotel!Best regards,

10/10 Excellent

Julie

Stayed 3 nights in Sep 2023
Response from Hotel Lima Team. on 28 Sept 2023
Dear Julie,Thanks for such a great rating. We hope to welcome you back again soon.Kind regards,

10/10 Excellent

Norina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We spent a week in this hotel and would highly recommend for its location. The staff were great, very accommodating and helpful. Would stay here again.
Stayed 6 nights in Sep 2023
Response from Guest Department Team. on 23 Sept 2023
Dear Norina,Thank you for taking the time to share your positive experience. We appreciate your kind words about our staff.Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know.Once again, thank you for choosing our hotel, and we can't wait to host you again.Best regards,

8/10 Good

Diana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Guest Department Team. on 15 Sept 2023
Dear Diana,Thanks for taking time to share this great review.We hope to see you again soon.Kind regards,

8/10 Good

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service was excellent
Stayed 1 night in Sep 2023
Response from Guest Department Team on 14 Sept 2023
Dear Sonia,We greatly appreciate you taking the time to leave a positive rating. We are pleased to hear that you enjoyed your stay at our hotel.We look forward to welcoming you again in the future and providing you with another exceptional experience.Warm regards,

10/10 Excellent

LAURENCE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Customer Service Team on 8 Sept 2023
Dear Laurence,Thank you very much for your perfect rating of 10! We are delighted to hear that you enjoyed your stay with us. We hope we met all your expectations and look forward to welcoming you back in the future. If at any point you'd like to share more details about your experience or need any further assistance, please feel free to reach out to us.We hope to have the pleasure of hosting you again on your next trip.Best regards,

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff was VERY nice and helpful (Mauricio and the red hair lady from 15 to 23hs). The staff at the breakfast buffet was also very nice except one female staff on the last day. When you work with food, other rules apply; she didn't stop touching her hair and then scratching her head and eventually she coughed without covering her mouth .... It didn't ruined my stay but ...
Stayed 3 nights in Sep 2023
Response from Customer Service Team on 7 Sept 2023
Dear Marisa,Thank you for taking a moment to share your experience and for your kind words! We're delighted to hear that you enjoyed your stay with us.If you ever decide to return, we would be happy to welcome you again. If you have any questions or need assistance in the future, please don't hesitate to contact us.Thanks again for choosing us and for your kind review. We look forward to seeing you soon!Best regards,

10/10 Excellent

Steven

Travelled with group
Liked: Amenities
Central location, modern adults only hotel. Roof top bar and pool area was also excellent.
Stayed 8 nights in Aug 2023
Response from Customer Service Team on 7 Sept 2023
Dear Steven,We appreciate your positive feedback about your recent stay at our hotel. We are delighted to hear that you enjoyed our central location, modern facilities, and the rooftop pool and bar area. Your review is greatly appreciated and motivates us to continue providing exceptional experiences. We hope to welcome you back in the future, and we are here to assist you anytime.Warm regards,

10/10 Excellent

Talitha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the centre of marbella, beside the beach and old town. I will be back :)
Stayed 4 nights in Jun 2023
Response from Customer Service on 6 Sept 2023
Dear Talitha:Thanks for sharing this wonderful review. We hope to welcome you again soon.Kind regards.

10/10 Excellent

Rhegienal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of where you want to be in Marbella. Easy access to the beach, Old Town, etc.
Stayed 4 nights in Aug 2023
Response from Hotel Lima Team on 2 Sept 2023
Dear Rhegienal:Thanks for sharing your review.We are glad that you to enjoyed your last stay with us. We hope to welcome again soon.Kind regards

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from Juan - Atención al cliente on 26 Aug 2023
Dear Ian,Thanks for such as nice review. We hope to great you again soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Situated in a busy area of Marbella with constant foot traffic, people talking/screaming, cars beeping, building renovations through all hours of the night and morning. Windows are double glazed but the outside noise is still as loud as if the balcony doors/windows were open. Don’t recommend if you’re looking for a relaxing stay in Marbella and like your sleep. However the rooftop pool and bar are fantastic, super relaxing, and food and drinks are delicious!
Stayed 4 nights in Aug 2023
Response from Juan - Atención al cliente on 26 Aug 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We're delighted that you enjoyed the fantastic rooftop pool and bar, along with the delicious food and drinks. It's wonderful to know that you found this area of our hotel to be super relaxing, creating a pleasant atmosphere for your enjoyment.We're also grateful for your honest comments regarding the surrounding area. We understand that the busy location with foot traffic, street noise, and ongoing building renovations can sometimes impact the overall experience. While our windows are double glazed to minimize noise, we acknowledge that the situation you described may have affected your sleep quality. We'll certainly take your feedback into consideration as we work on enhancing our guests' experiences.Thank you again for choosing to stay with us and for sharing your thoughts. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. If you decide to return, please feel free to reach out to our front desk team, and we'll do our best to ensure a more peaceful and enjoyable experience.

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful trip!
Our stay was wonderful! The hotel is so clean, the staff were so friendly and helpful and we couldn’t have asked for a better location! The beach was less than a minute walk away, old town less than 5 mins walk away and many restaurants, bars, cafes on our doorstep!
Stayed 7 nights in Aug 2023
Response from Susana - Atención al cliente on 22 Aug 2023
Dear Meghan,Thank you for taking the time to leave such a lovely review. We are delighted to hear that you enjoyed your stay with us, and that our clean rooms and friendly staff exceeded your expectations. The entire team is very motivated by your kind observations! It's great to know that you were able to make the most of our location and enjoyed everything the area has to offer. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.All the best and kind regards,

10/10 Excellent

Frans

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location!
Stayed 1 night in Aug 2023
Response from Susana - Atención al cliente on 14 Aug 2023
Dear Frans,Thank you for taking the time to share your valuable feedback with us. We are thrilled to hear that you had enjoyed our amazing location.It is always a pleasure to receive positive feedback from our guests, and we will certainly share your comments with our team. We hope to have the pleasure of welcoming you back again soon.Kind regards,

6/10 Okay

Hayley

Avg nothing special
Stayed 2 nights in Aug 2023
Response from Susana - Atención al Cliente on 9 Aug 2023
Dear hayley,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience with us was not as special as you had hoped. Our goal is to provide exceptional service and create memorable experiences for all our guests. If you have any specific suggestions or concerns about what we could improve, we would love to hear them. Your input helps us enhance our offerings and ensure that we're meeting the needs of our valued guests.We hope to have the opportunity to welcome you back in the future and provide you with a truly memorable stay.Kind regards,SusanaHotel Lima

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Location. Clean, well decorated. A great breakfast with friendly Staff. All reasonably priced
Stayed 7 nights in Jul 2023
Response from Susana - Atención al Cliente on 5 Aug 2023
Dear Stephen,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our excellent location, the comfort of the rooms and our breakfast. We take pride in offering our guests a relaxing and enjoyable experience during their stay with us, and we're glad that we were able to provide that for you. I will pass your nice comments to the Team. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!Kind regards,SusanaHotel Lima

8/10 Good

Anthony

Stayed 2 nights in Jul 2023
Response from Susana - Atención al cliente on 14 Aug 2023
Dear Anthony,Thanks for staying with us. We appreciate your feedback!We hope to welcome you back on your next trip to Marbella.Kind regards,

10/10 Excellent

Jenny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Susana - Atención al cliente on 18 Jul 2023
Dear Jenny,We are very pleased to read your positive feedback about your experience and are delighted that you enjoyed your stay.It has been a pleasure to have you stay with us and we hope to see you soon.Kind regards,

8/10 Good

Helen

Stayed 9 nights in Jun 2023
Response from Susana - Atención al cliente on 14 Jul 2023
Dear Helen,Thanks for staying with us. We appreciate your feedback!It has been a pleasure to have you stay with us and we hope to see you soon.Kind regards,

10/10 Excellent

Meera

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location close to the beach and old town. Great bus links too! Loved the style of the hotel, very clean and perfect for a week stay. Staff are incredibly helpful. Highly recommended hotel. Much better than a resort style stay as the location is right next to the promenade where all the restaurants are located.
Stayed 8 nights in Jun 2023
Response from Susana - Atención al cliente on 9 Jul 2023
Dear Meera,Thank you for taking the time to write such a wonderful review of your recent stay at our hotel. We are thrilled to hear that you had a nice stay and enjoyed our amazing location, clean and modern rooms. We are also glad that our friendly staff made your stay even more enjoyable.It is always a pleasure to receive positive feedback from our guests, and we will certainly share your comments with our team. We hope to have the pleasure of welcoming you back again soon.Kind regards,

10/10 Excellent

Rafaela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very supportive, helpful, and welcoming reception staff. Eager to help at all times. Excellent location between beach and old town sections. Highly recommended.
Stayed 2 nights in Jul 2023
Response from Susana - Atención al cliente on 7 Jul 2023
Dear Rafaela,Thank you so much for this lovely review, the entire team is very motivated by your kind observations!It gives us immense pleasure to hear that you really enjoyed your stay with us and we hope to welcome you back on your next trip to Marbella.Kind regrads,

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at Hotel Lima. Very central, close to beach and restaurants. Hotel staff extremely friendly and helpful
Stayed 7 nights in Jun 2023
Response from Susana - Hotel Lima on 28 Jun 2023
Dear Brian,Thank you for your feedback! We're glad to hear that you found our hotel very central, and you had a fantastic stay. It is such a pleasure to see that our team were on hand to make you feel welcomed and comfortable during your stay with us. We hope to welcome you back again in the future!Kind regards,

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, boutique, well situated, VERY helpful staff.
Stayed 2 nights in Jun 2023
Response from Susana- Atención al Cliente on 28 Jun 2023
Dear Kathleen,Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our staff friendly and our location great. It's wonderful to hear that you had a comfortable and enjoyable stay with us, and we appreciate your kind words.We look forward to welcoming you back in the future,Kind regards,