Location was good for this hotel. Walking distance to shopping mall, jonker street and many more.
The setback was, front desk staff took a very long time to check in a guest, more than 15 minutes, and the queue is getting longer.. From my observation, they are trying to get a clean room for the guest although check in time is 3pm. At that point, it was only at 1150am.
He should have inform the guest to come back at 3pm instead of keep looking at the PC. We have requested to have a 2 bedroom with 2 twin beds and it has been confirmed upon registration.
When we came back at 7pm to get our room key, we were being told that the room is not available, and we were being assigned to 1 king and 1 twin bed. Kinda upset but as we are quite tired, we do not want to pursue further as my friends (two ladies) do not mind to sleep on the king bed, and myself and another friend on twin bed.
Room was ok, but need it needs a major refurbishment, and cleaniness needs to improve further.
Ed from Kuala Lumpur
Located in the heart of Malacca, this family-friendly resort is within walking distance of Mahkota Parade Shopping Mall …More
For the room price you get a hotel with a excellent location and great view of the river. You can take river cruises that start from the hotel itself ! and hop on from the hotel itself. All the major points of attraction like Dutch Square and Jonker street are just walking distance. The buffet breakfast included with the room was also very nice and good choice of food selection. Overall a great choice for hotel in Melaka.
Situated in the city center, this hotel is close to Kampung Hulu Mosque, St Paul's Church, and A Famosa. Also nearby are …More
Visited the hotel a few years ago. Now revisit this hotel again, it is still as good as new. wonderful service, very clean environment, excellent breakfast selection. though a bit far from Jonker Walk (15-20mins walk), I will still go back again.
Rach from Singapore
Situated in Melaka's city center on the Strait of Melaka, this hotel is a 10-minute walk from A Famosa fort and historic …More
I have, on previous occasions, stayed at the Renaissance (now Ramada) and the service is no comparison. I spoke with the new manager and he is trying to teach new techniques to old staff, but is obviously is falling on deaf ears. The reception staff were not very welcoming and the concierge does not start until midday and the reception staff have no idea about things that tourists need to do. They didn't even know that there was a bus direct to KL airport, so I went back across the road to the Ramada and got the information immediately and when I was leaving early morning there was no one at the door and no one asked if I need a taxi - I didn't because in the meantime I had learn about the local buses - much cheaper than the taxis. The hotel is really very nice but I would opt for the Ramada in future.
Toni from New South Wales, Australia
Situated in Malacca, this hotel is close to Kampung Hulu Mosque, St Paul's Church, and A Famosa. Also nearby are Bukit China …More