Lobi

Ulasan tentang Dusit Thani Manila

5 out of 5
Dusit Thani Manila
Arnaiz Ave, Ayala Center, Makati, Manila

Ulasan

8.8

Cemerlang

Penilaian 10 - Cemerlang. 910 daripada 1489 ulasan" "
Penilaian 8 - Baik. 342 daripada 1489 ulasan" "
Penilaian 6 - Boleh diterima. 111 daripada 1489 ulasan" "
Penilaian 4 - Lemah. 79 daripada 1489 ulasan" "
Penilaian 2 - Teruk. 47 daripada 1489 ulasan" "

8.8/10

Kebersihan

9.2/10

Kakitangan & perkhidmatan

8.6/10

Kemudahan

8.4/10

Keadaan hartanah & kemudahan

8.6/10

Mesra alam

Ulasan

8/10 Baik

Cynthia

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Need to upgrade some appliances like fridge, phone plugs, bathroom sink, bathroom shower room plugs & carpets inside the room. Other than that it’s nice hotel.
Menginap 2 malam pada Mac 2024

10/10 Cemerlang

Nathaniel

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Clean, safe rooms and courteous employees
Menginap 2 malam pada Mac 2024

6/10 Boleh diterima

Mary, Elmwood Park

Mengembara bersama keluarga
A little bit outdated compared to Conrad but great location because it is closer to Glorietta Mall. The breakfast buffet was a bit disappointing.
Menginap 1 malam pada Mac 2024
Respons daripada Stanley Lo, General Manager pada 26 Mac 2024
Dear Ms. Mary,Thank you for sharing your feedback with us following your recent stay. We appreciate your kind words regarding our hotel's convenient location near Glorietta Mall.However, we regret to learn that you found certain aspects of your experience to be outdated compared to other properties. Please know that we continuously strive to enhance our facilities and services to meet and exceed the expectations of our discerning guests.Regarding the breakfast buffet, we apologize for any disappointment you may have experienced. Rest assured that your feedback has been shared with our culinary team for review and improvement.We truly value your patronage and hope to have the opportunity to welcome you back for an enhanced experience in the future.Warm regards,Stanley LoGeneral Manager

10/10 Cemerlang

Yasunori

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
サムスンのテレビが毎回調子悪い。
Menginap 15 malam pada Mac 2024
Respons daripada Stanley Lo, General Manager pada 25 Mac 2024
Dear Yasunori,Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you experienced with your Samsung TV during your stay. Please rest assured that we take such issues very seriously and will work diligently to resolve them promptly.Our technical team will be notified immediately to investigate the malfunctioning TV in your room and ensure that it is repaired or replaced as soon as possible. Your comfort and satisfaction are of utmost importance to us, and we will do everything in our power to rectify this situation.Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding and patience as we work to address this issue.Warm regards,Stanley LoGeneral Manager

10/10 Cemerlang

Corine, Vancouver

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The hotel staff truly make you feel welcome. They know your name and meet every expectation.
Menginap 3 malam pada Mac 2024
Respons daripada Stanley Lo, General Manager pada 25 Mac 2024
Dear Corine, Thank you for your glowing review! We are thrilled to hear that our hotel staff made you feel welcome and exceeded your expectations during your stay. Providing personalized service and creating a welcoming atmosphere is a top priority for us, and it's heartening to know that our efforts were appreciated.Your feedback is truly valuable to us, and we look forward to welcoming you back for another memorable experience in the future.Warm regards,Stanley LoGeneral Manager

10/10 Cemerlang

Pauline

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Professional and helpful staff. Great location for shopping and exploring Makati. Only drawback was the self car parking was full so had to use valet parking.
Menginap 1 malam pada Mac 2024
Respons daripada Stanley Lo, General Manager pada 25 Mac 2024
Dear Ms. Pauline, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be professional and helpful, and that our hotel's location was convenient for your shopping and exploration needs in Makati.We apologize for any inconvenience you experienced with our self car parking being full, resulting in the need to use valet parking. Your feedback is valuable to us, and we will certainly review our parking procedures to ensure a smoother experience for our guests in the future.We appreciate your understanding and hope that this did not detract too much from your overall enjoyment of your stay with us. Please do not hesitate to reach out if there is anything further we can assist you with.Warm regards,Stanley LoGeneral Manager

10/10 Cemerlang

Wei

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very friendly staff.
Menginap 1 malam pada Mac 2024
Respons daripada Stanley Lo, General Manager pada 25 Mac 2024
Dear Wei,Thank you for your kind words! We are delighted to hear that you found our staff to be very friendly. Providing warm and welcoming service is at the core of what we do, and it's wonderful to know that our team members made a positive impression on you during your stay.We truly appreciate your feedback and look forward to welcoming you back for another exceptional experience in the future.Warm regards,Stanley LoGeneral Manager

10/10 Cemerlang

Kevin, Quezon City

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The staff in this hotel are absolutely wonderful! Head and shoulders above most hotels in Makati. Great location is a two minute walk from Glorietta / Greenbelt. Will be back soon for another staycation. Thank you Dusit Thani Manila!
Menginap 3 malam pada Mac 2024
Respons daripada Stanley Lo, General Manager pada 22 Mac 2024
Dear Mr. Kevin,Thank you for sharing your delightful experience with us following your recent stay at Dusit Thani Manila. We are truly delighted to hear that our staff exceeded your expectations and provided you with exceptional service.We take great pride in our team's dedication to delivering memorable experiences for our guests, and it brings us joy to know that their efforts were recognized and appreciated by you.We're thrilled that you found our location convenient and that you enjoyed the proximity to Glorietta and Greenbelt. We aim to provide a seamless and enjoyable stay for our guests, and it's wonderful to know that you had a great staycation with us.Thank you for choosing Dusit Thani Manila. We can't wait to welcome you back soon for another fantastic stay!Warm regards,Stanley LoGeneral Manager

10/10 Cemerlang

Mary Ann

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Amazing
Menginap 1 malam pada Mac 2024
Respons daripada Stanley Lo, General Manager pada 21 Mac 2024
Dear Ms. Mary Ann,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Stanley Lo General Manager

8/10 Baik

Matthew J

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good property to stay.
Menginap 3 malam pada Jan 2024
Respons daripada Stanley Lo, General Manager pada 19 Mac 2024
Dear Mr. Matthew,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Stanley Lo General Manager

4/10 Lemah

Shosei

Pengembara perniagaan
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
10年以上、毎年2回ほど利用させていただいてますが 今回の部屋では、 ・シャワーヘッドに毛髪が複数付いていて取れない。 ・バスタブにヌメリがある。 ・新品の歯ブラシ部分にカビが生えていた。 ・ドライヤーが弱い。途中で電源が切れる。 と、とても気持ちの悪い思いをしました。 今後も利用させていただく予定なので、どうにか改善お願いします。
Menginap 3 malam pada Mac 2024
Respons daripada Stanley Lo, General Manager pada 18 Mac 2024
Dear Shosei,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered during your visit. It is disheartening to learn that your experience did not meet your expectations, especially after being a loyal guest for over a decade.Please rest assured that we take your comments seriously, and we have already taken immediate steps to address the concerns you raised. Our housekeeping team is conducting a thorough inspection of all rooms to ensure that cleanliness standards are consistently maintained. Additionally, we are looking into improving the functionality of our dryers to prevent any inconvenience to our guests in the future.We truly value your continued patronage, and we are committed to providing you with the exceptional service and accommodations that you deserve. Should you decide to stay with us again, please do not hesitate to reach out to our guest relations team so that we can ensure your next experience is nothing short of perfect.Thank you for your understanding, and we look forward to welcoming you back to Dusit Thani Manila.Warm regards,Stanley LoGeneral Manager

8/10 Baik

Mark

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Same as last time the room had maintenance issues and we needed to transfer
Menginap 2 malam pada Mac 2024
Respons daripada Stanley Lo, General Manager pada 18 Mac 2024
Dear Mr. Mark,Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for any inconvenience you experienced due to maintenance issues in your room.Ensuring the comfort and satisfaction of our guests is our top priority, and we regret that we fell short of meeting your expectations on this occasion. Please rest assured that we are taking immediate steps to address the maintenance issues you encountered to prevent similar occurrences in the future.We appreciate your continued patronage and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.Thank you for your understanding.Warm regards,Stanley LoGeneral Manager

10/10 Cemerlang

Annie

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Clean
Menginap 3 malam pada Mac 2024
Respons daripada Stanley Lo, General Manager pada 18 Mac 2024
Dear Ms. Annie,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Stanley Lo General Manager

8/10 Baik

Virgie

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
All good.
Menginap 3 malam pada Mac 2024
Respons daripada Stanley Lo, General Manager pada 25 Mac 2024
Dear Ms. Virgie,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

10/10 Cemerlang

Osbert

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Friendly and courteous staff.
Menginap 15 malam pada Feb 2024
Respons daripada Stanley Lo, General Manager pada 19 Mac 2024
Dear Osbert,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Stanley Lo General Manager

8/10 Baik

Nidia

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The hotel is nice, but did not recognise my VIP status at all! Also, stayed in Club room, which is not worth it.
Menginap 5 malam pada Mac 2024
Respons daripada Stanley Lo, General Manager pada 19 Mac 2024
Dear Ms. Nidia, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent stay, especially regarding the recognition of your VIP status and your experience in the Club room.Your feedback is invaluable to us, and we take your comments seriously. We strive to provide exceptional service to all our guests, and it is regrettable to hear that we fell short of meeting your expectations in this regard. Rest assured, we will review our procedures to ensure that our VIP guests receive the recognition and privileges they deserve.Regarding your experience in the Club room, we apologize if it did not meet your expectations. We continuously strive to enhance the offerings and amenities in all our room categories to provide a memorable stay for our guests.We appreciate your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. If you plan to visit us again, please don't hesitate to reach out to our team directly, and we will ensure that your stay is nothing short of exceptional.Warm regards,Stanley LoGeneral Manager

10/10 Cemerlang

Evelyn

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Great, everything in there.
Menginap 6 malam pada Mac 2024
Respons daripada Stanley Lo, General Manager pada 19 Mac 2024
Dear Ms. Evelyn,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Stanley LoGeneral Manager

8/10 Baik

Marissa

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
The lobby is beautiful very clean. The restaurants and bar very nice. The staff very friendly and corteous . The only thing I didn’t like the room kind of old needs new paint. The worst thing was the bed when I was sleeping I m sliding down so I have to move to the other side. The comforter very old seems overused not very white anymore n not thick anymore . To me the room looks like an inn not a first class hotel. The room in boracay I stayed was very comfy the bed the comforter extremely white crisp n new.
Menginap 3 malam pada Mac 2024
Respons daripada Stanley Lo, General Manager pada 18 Mac 2024
Dear Ms. Marissa,Thank you for sharing your feedback regarding your recent stay at Dusit Thani Manila.We are delighted to hear that you found our lobby beautiful, clean, and enjoyed the ambiance of our restaurants and bar. It's also wonderful to know that you experienced friendly and courteous service from our staff.However, we apologize for any inconvenience caused by the condition of your room. Your comments regarding the need for a refresh in terms of paint and the condition of the bed and comforter have been duly noted, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made.We appreciate your valuable feedback as it helps us identify areas for enhancement. We strive to provide all our guests with a comfortable and enjoyable stay, and we regret if we fell short of your expectations on this occasion.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that exceeds your expectations.Warm regards,Stanley LoGeneral Manager

6/10 Boleh diterima

Arabella

Mengembara bersama keluarga
congested
Menginap 1 malam pada Mac 2024
Respons daripada Stanley Lo, General Manager pada 18 Mac 2024
Dear Ms. Arabella,Thank you for taking the time to rate us. We would like to know more details of your experience as we hope to improve the aspects that matter more to our guests and get your perfect rating. We look forward to providing you a more satisfying stay in the future.Warm regards, Stanley LoGeneral Manager

10/10 Cemerlang

CORAZON

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very nice and clean hotel. Staff were very friendly.
Menginap 2 malam pada Mac 2024
Respons daripada Stanley Lo, General Manager pada 18 Mac 2024
Dear Ms. Corazon,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Stanley Lo General Manager

10/10 Cemerlang

Marcia

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Property conveniently close to SM & other shops. Safe & clean environment. Great breakfast at the Pantry. But sadly, Capuccino machine was down on our second morning there.
Menginap 2 malam pada Mac 2024
Respons daripada Stanley Lo, General Manager pada 18 Mac 2024
Dear Ms. Marcia,Thank you for taking the time to share your feedback following your recent stay at Dusit Thani Manila.We are pleased to hear that you found our hotel conveniently located near shopping malls, and that you felt safe and comfortable in our clean environment. Additionally, we are glad to know that you enjoyed the great breakfast at The Pantry.Please accept our sincere apologies for any inconvenience caused by the cappuccino machine being down on your second morning with us. We understand how important it is to start the day with your preferred beverage, and we regret that we were unable to provide this service as expected. Rest assured, we have addressed this issue with our team to ensure that it does not happen again in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Warm regards,Stanley LoGeneral Manager

10/10 Cemerlang

Humphrey

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Staff are very friendly and respectful
Menginap 2 malam pada Mac 2024
Respons daripada Stanley Lo, General Manager pada 18 Mac 2024
Dear Humphrey,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be very friendly and respectful during your stay. Providing exceptional service with a warm and welcoming attitude is always our priority, and we are glad that our team members made a positive impression on you.We truly appreciate your kind words and recognition of our staff's efforts. Your satisfaction is our utmost reward, and we look forward to welcoming you back for another wonderful experience at Dusit Thani Manila in the near future.Warm regards,Stanley LoGeneral Manager

6/10 Boleh diterima

teresita

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
Staff was friendly. Carpeting had musty smell.
Menginap 1 malam pada Mac 2024
Respons daripada Stanley Lo, General Manager pada 18 Mac 2024
Dear Ms. Teresita, Thank you for sharing your feedback regarding your recent stay at Dusit Thani Manila. We appreciate your kind words about our friendly staff.However, we are truly sorry to learn about your experience with the musty smell of the carpeting. Please accept our sincere apologies for any inconvenience this may have caused during your stay. Rest assured, we take cleanliness and comfort very seriously, and we will address this issue promptly with our housekeeping team to ensure that such concerns are rectified.We value your feedback as it helps us improve our services and facilities for the benefit of our guests. Should you choose to stay with us again in the future, we will do our utmost to ensure a more pleasant experience.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back to our hotel for a more enjoyable stay.Warm regards,Stanley LoGeneral Manager

10/10 Cemerlang

Reuben Carlos Elazegui

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Loved the buffet breakfast at The Pantry. Staff are friendly and helpful. Close to shopping & restaurants.
Menginap 3 malam pada Mac 2024
Respons daripada Stanley Lo, General Manager pada 11 Mac 2024
Dear Reuben Carlos,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Stanley Lo General Manager

6/10 Boleh diterima

Chika

Mengembara bersama kumpulan
Sukakan: Kemudahan
Tidak sukakan: Keadaan hartanah & kemudahan
忘れ物の問い合わせをしても返事がない。マニラの他のホテルはすぐに反応して、探してみるという返事から何をどこまで確認したかまで連絡を返してくれた。そちらも高級ホテルだったが、ランクとしてはこちらのホテルの方が高いのに、宿泊中からスタッフ対応も含めもう1つの方が良かった。 設備が少し壊れていたが、まぁお国柄もあるしそこは問題にするほどではない。 朝ごはんは大満足。
Menginap 1 malam pada Mac 2024
Respons daripada Stanley Lo, General Manager pada 11 Mac 2024
Dear Guest,Thank you for taking the time to share your feedback with us regarding your recent stay at Dusit Thani Manila. We sincerely apologize for any inconvenience you experienced regarding the response to your inquiry about lost items.We deeply regret that we did not meet your expectations in this regard, and we understand the importance of prompt and thorough communication, especially in situations involving lost items. Rest assured, we take such matters seriously, and we will be reviewing our procedures to ensure that any future inquiries are handled promptly and efficiently.Your comments regarding the comparison with another hotel in Manila and the equipment issues have been duly noted. We strive to provide exceptional service and maintain our facilities to the highest standards, and we apologize for any shortcomings you encountered in this regard.However, we are delighted to hear that you were satisfied with our breakfast offerings. Guest satisfaction is our top priority, and we are pleased that we were able to meet your expectations in this aspect of your stay.We truly value your feedback as it helps us identify areas for improvement and ensure that we continue to deliver outstanding service to all our guests. If there is anything else you would like to discuss or if you have any further concerns, please do not hesitate to contact us directly.Once again, we apologize for any inconvenience you experienced, and we hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay that exceeds your expectations.Warm regards,Stanley LoGeneral Manager

10/10 Cemerlang

Toshiki

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mac 2024
Respons daripada Stanley Lo, General Manager pada 11 Mac 2024
Dear Toshiki,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards,Stanley Lo General Manager

10/10 Cemerlang

James, Whitby

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very enjoyable stay.
Menginap 3 malam pada Feb 2024
Respons daripada Stanley Lo, General Manager pada 11 Mac 2024
Dear Mr. James,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Stanley Lo General Manager

2/10 Teruk

Alexander, Rosebery

Pengembara perniagaan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Terrible room and bed! Do not stay here!!!!!
Menginap 3 malam pada Mac 2024
Respons daripada Stanley Lo, General Manager pada 11 Mac 2024
Dear Alexander,We are truly sorry to hear about your disappointing experience during your recent stay with us. Please accept our sincerest apologies for any inconvenience or discomfort you may have encountered.Your feedback is incredibly important to us, and we take it very seriously. We assure you that we will thoroughly investigate the issues you have raised regarding the room and bed to ensure that they are addressed promptly and effectively. Our goal is to provide each guest with a comfortable and memorable stay, and we regret that we fell short of meeting your expectations in this regard.We understand the impact that a negative experience can have, and we sincerely apologize for any inconvenience or frustration this may have caused you. We would greatly appreciate the opportunity to make it right and regain your trust in our hotel.If you would be willing to provide us with more details about your experience, please feel free to contact us directly so that we can further discuss your concerns and work towards a resolution.Once again, we apologize for the disappointment you experienced, and we hope to have the opportunity to welcome you back and provide you with the exceptional experience that you deserve.Warm regards,Stanley LoGeneral Manager

10/10 Cemerlang

Hilario

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Feb 2024
Respons daripada Stanley Lo, General Manager pada 11 Mac 2024
Dear Guest,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards,Stanley Lo General Manager

10/10 Cemerlang

??

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
荷物を運ぶのを、すぐ手伝ってくれました。朝食はとても充実していました。
Menginap 1 malam pada Mac 2024
Respons daripada Stanley Lo, General Manager pada 6 Mac 2024
Dear Guest,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Stanley Lo General Manager

10/10 Cemerlang

john

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Proximity to classy shopping.
Menginap 2 malam pada Feb 2024
Respons daripada Stanley Lo, General Manager pada 6 Mac 2024
Dear Mr. John,It is always our pleasure to serve you with the highest standard of gracious hospitality, both in accommodation and service. In the same manner, we are delighted that our best location provided you with the convenience we intended, being in close proximity to lifestyle, commercial and financial establishments. We look forward to your next visit to Dusit Thani Manila. Warm regards,Stanley Lo General Manager

10/10 Cemerlang

MARJORIE

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Staff were fall friendly and polite. Breakfast food were excellent. The room was nice though it was a bit smaller than expected. Overall, it was a great experience.
Menginap 2 malam pada Jan 2024
Respons daripada Stanley Lo, General Manager pada 6 Mac 2024
Dear Ms. Marjorie,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Stanley Lo General Manager

10/10 Cemerlang

john

Menginap 1 malam pada Feb 2024
Respons daripada Stanley Lo, General Manager pada 25 Mac 2024
Dear Mr. John,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards,Stanley Lo General Manager

8/10 Baik

Eduardo

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Friendly staff, cleanliness, wide selection in breakfast menu, very convenient location.
Menginap 4 malam pada Feb 2024
Respons daripada Stanley Lo, General Manager pada 5 Mac 2024
Dear Mr. Eduardo,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Stanley Lo General Manager

8/10 Baik

Eric

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 3 malam pada Feb 2024
Respons daripada Stanley Lo, General Manager pada 22 Mac 2024
Dear Mr. Eric,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards,Stanley Lo General Manager

10/10 Cemerlang

Bebs

Sukakan: Kebersihan
Menginap 2 malam pada Feb 2024
Respons daripada Stanley Lo, General Manager pada 5 Mac 2024
Dear Ms. Bebs,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards,Stanley Lo General Manager

10/10 Cemerlang

SEITARO

Sukakan: Kebersihan, kakitangan & perkhidmatan
すばらしかったです
Menginap 1 malam pada Feb 2024
Respons daripada Stanley Lo, General Manager pada 5 Mac 2024
Dear Seitaro,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Stanley Lo General Manager

10/10 Cemerlang

Nobuhide

Menginap 1 malam pada Feb 2024
Respons daripada Stanley Lo, General Manager pada 21 Mac 2024
Dear Nobuhide, Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager

10/10 Cemerlang

Euclif

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Lovely clean rooms and great choices for foods
Menginap 1 malam pada Feb 2024
Respons daripada Stanley Lo, General Manager pada 1 Mac 2024
Dear Guest,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Stanley Lo General Manager

10/10 Cemerlang

Maribeth

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Perfect place to stay ❤️
Menginap 1 malam pada Jan 2024
Respons daripada Stanley Lo, General Manager pada 1 Mac 2024
Dear Ms. Maribeth,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Stanley Lo General Manager

10/10 Cemerlang

Maribeth

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Perfect place to stay… shops and resto ❤️
Menginap 1 malam pada Jan 2024
Respons daripada Stanley Lo, General Manager pada 1 Mac 2024
Dear Ms. Maribeth,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Stanley Lo General Manager

10/10 Cemerlang

Maribeth

Mengembara bersama keluarga, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Everything ❤️ Staff are excellent
Menginap 1 malam pada Jan 2024
Respons daripada Stanley Lo, General Manager pada 1 Mac 2024
Dear Ms. Maribeth,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Stanley Lo General Manager

10/10 Cemerlang

HIROSHI

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 3 malam pada Feb 2024
Respons daripada Stanley Lo, General Manager pada 1 Mac 2024
Dear HIROSHI,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards,Stanley Lo General Manager

10/10 Cemerlang

Robert

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Easy access to shopping, good food, safe, easy self parking
Menginap 1 malam pada Feb 2024
Respons daripada Stanley Lo, General Manager pada 26 Feb 2024
Dear Mr. Robert,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Stanley Lo General Manager

10/10 Cemerlang

Komatsu

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 3 malam pada Feb 2024
Respons daripada Stanley Lo, General Manager pada 21 Mac 2024
Dear Komatsu,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation.We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards,Stanley Lo General Manager

4/10 Lemah

Edward

Mengembara bersama pasangan
Sukakan: Kebersihan
Tidak sukakan: Kakitangan & perkhidmatan
Most staff a friendly. Waited 3 hours for my bags to be delivered to my room. I had to go back down to lobby to ask. I was unable to call because the phones in the room were broken. This occurred the last Time I stayed here as well. No food service at pool on weekdays. We ordered room service instead. The delivery took over 90 minutes.
Menginap 2 malam pada Feb 2024
Respons daripada Stanley Lo, General Manager pada 26 Feb 2024
Dear Mr. Edward,Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconveniences you encountered during your stay, particularly the delay in delivering your luggage and room service order, as well as the issues with the phones in your room.Please rest assured that we take your feedback seriously, and we have already taken steps to address the issues you raised with our team. Delays in service and technical issues are not reflective of the high standards we strive to maintain, and we are deeply sorry for falling short of your expectations in this regard.Regarding the food service at the pool on weekdays, we have taken note of your feedback and will review our operations to ensure a more consistent and efficient service moving forward.We truly appreciate your patience and understanding, and we hope that despite these challenges, you were still able to enjoy your overall stay with us. Your feedback is invaluable to us as it helps us identify areas for improvement, and we are committed to making the necessary changes to enhance our guests' experiences.Should your travels bring you back to Makati, we would be honored to have the opportunity to restore your faith in our hotel and provide you with the exceptional service and hospitality you deserve.Warm regards,Stanley LoGeneral Manager

8/10 Baik

Edward Losongco

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Hotel staff are friendly and helpful. Room is clean and fresh. Shopping is easily accessible and you are within walking distance to many shopping and eating options.
Menginap 4 malam pada Feb 2024
Respons daripada Stanley Lo, General Manager pada 26 Feb 2024
Dear Mr. Edward,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Stanley Lo General Manager

8/10 Baik

Ferdinand, La crescenra

Pengembara perniagaan, Mengembara bersama keluarga, Mengembara bersama kumpulan
Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The side were my room is dirty, the windows, cracks on the wall. But the house keeping is very excellent and kudos to Dennis for an excellent above and beyond service. Thank you.
Menginap 5 malam pada Feb 2024
Respons daripada Stanley Lo, General Manager pada 23 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at Dusit Thani Manila. While we are delighted to hear that you received excellent service from our housekeeping team and Dennis, we sincerely apologize for the cleanliness issues you encountered in your room.Your comfort and satisfaction are our top priorities, and we regret any inconvenience caused by the cleanliness shortcomings, including the dirty windows and cracks on the wall. Please rest assured that we take your feedback seriously, and we will address these issues promptly with our housekeeping and maintenance teams to ensure they are resolved and do not recur in the future.We greatly appreciate your recognition of Dennis for his excellent and above-and-beyond service. We will be sure to pass along your kind words to him, as he will be delighted to know that his efforts made such a positive impact on your stay.Once again, we apologize for any inconvenience caused, and we thank you for bringing these matters to our attention. Your feedback is invaluable to us as we continuously strive to improve the guest experience.We hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay.Warm regards,Stanley LoGeneral Manager

8/10 Baik

Francisco, TAMUNING

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It's clean and safe
Menginap 10 malam pada Feb 2024
Respons daripada Stanley Lo, General Manager pada 23 Feb 2024
Dear Mr. Franciso,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Stanley Lo General Manager

10/10 Cemerlang

Catherine

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Exceptional
Menginap 1 malam pada Feb 2024
Respons daripada Stanley Lo, General Manager pada 22 Feb 2024
Dear Ms. Catherine,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Stanley Lo General Manager