Terrace/patio

Reviews of NH Madrid Atocha

3 out of 5
NH Madrid Atocha
Paseo de la Infanta Isabel 9, Madrid, Madrid

Reviews

8.6

Excellent

Rating 10 - Excellent. 358 out of 801 reviews" "
Rating 8 - Good. 320 out of 801 reviews" "
Rating 6 - Okay. 72 out of 801 reviews" "
Rating 4 - Poor. 31 out of 801 reviews" "
Rating 2 - Terrible. 20 out of 801 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Atocha train station.
Stayed 1 night in Mar 2024

2/10 Terrible

Sebastian

Stayed 1 night in Mar 2024

10/10 Excellent

Maricela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property because I had to catch the train the next morning so very close and convenient
Stayed 1 night in Mar 2024
Response from Pedro V. - Recepción on 4 Mar 2024
Dear Maricela,Thank you so much for your recent stay at NH Atocha. As you said, one of our strongest points is the location, of course, Atocha train station, but all the mains attractions are in a walkable distance from the hotel. If you come back, do not hesitate to contact us before, to check your needs.Best regards,

8/10 Good

ANDREINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really nice and clean place, it is small but it is so able. where it is located is great, near train stations, some popular destinations too. i would come back :)
Stayed 1 night in Feb 2024
Response from Pedro V. - Recepción on 4 Mar 2024
Dear Andreina,Thank you for choosing NH Atocha for your recent stay in Madrid. Your feedback is much appreciated, we are glad you liked our service and of course, will use your comments to keep improving.Best regards,

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024

10/10 Excellent

Marieva

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

6/10 Okay

surekha

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
already done
Stayed 3 nights in Nov 2023
Response from Pedro - Reception on 12 Dec 2023
Dear Surekha ,Thank you for taking the time to share your experience. We appreciate your feedback and see that there is room for improvement based on the comments of your recent experience.Please accept our sincere apologies for not being able to meet our usual standards during your stay. If your time permits, I would be grateful for an opportunity to know more regarding your experience so as to ensure we take corrective action and restore your confidence in our hotel. Please let me know the best way to reach you should you be available to discuss your stay with me.I look forward to the possibility of hearing from you,Best regards,

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The location is great, just across the entrance to Atocha station. The is a metro station entrance just 2 min walk. The hotel has almost no lobby, extremely small, very basic amenities , room small but clean and modern. If you want to be well located and will not spend long time at the hotel is a good choice.
Stayed 3 nights in Nov 2023
Response from Pedro - Reception on 12 Dec 2023
Dear Hector,Thank you so much for taking a moment to write about your experience at the NH Atocha. We are glad to know that you enjoyed your stay with us, highlighting our privileged location. Remark that amenities are available on demand, as shown in the bathrooms (following the QR code)The satisfaction and comfort of our guests is our main priority. We will be more than happy to welcome you back in a near future!Sincerely,

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
staff
Stayed 1 night in Dec 2023
Response from Pedro - Reception on 12 Dec 2023
Dear Alberto,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time.We look forward to welcoming you back to NH Atocha in the near future.Sincerely,

6/10 Okay

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice like always with the NH. The room was small very tight space
Stayed 1 night in Nov 2023
Response from Pedro - Reception on 30 Nov 2023
Dear William,Thank you very much for taking some of your valuable time to express your opinion about our hotel during your recent stay.We highly value your opinion in our process of continuous improvement. The complete NH Atocha team hope to see you soon!Best regards,PedroReception

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We checked In late, room was very warm, there is no way to change air conditioning. We had to open windows, noices and smells from the streets came in. I will never stay nor recommend this hotel to anyone.
Stayed 1 night in Nov 2023
Response from Pedro - Reception on 16 Nov 2023
Dear Guest, Thank you for sharing your feedback on your recent stay with us at NH Atocha.I am really sorry that you didn’t have a good experience with us. We do our best to provide you the best service so please excuse us if our support was under your expectations. We take note of all of your comments and suggestions and solve them to improve. Thanks again. I am at your disposal if you desire to contact me.I hope you return to stay again in the future, do not hesitate to contact me in case you do it!Kind regards

10/10 Excellent

Sharon, District of Columbia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how minimalist it is.
Stayed 3 nights in Oct 2023
Response from Pedro - Reception on 16 Nov 2023
Dear Sharon,Thank you very much for your comments about your recent stay at our hotel.We are glad to hear that you found everything to be recommendable. We strive daily to provide you with a quality service and to see that we have achieved this on this occasion encourages us to continue in the same vein.We look forward to welcoming you again very soon.Kind regards,

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

6/10 Okay

Alfonso

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Average at best
Stayed 1 night in Oct 2023
Response from Pedro - Reception on 3 Nov 2023
Dear Alfonso, First of all we would like to thank you for taking time to comment on our Hotel and the services rendered. Each evaluation of our clients helps us to continue working in the same line with those aspects that are well evaluated and to strive to improve those that are not. It would be a pleasure for us if you come back again to our property. We are looking forward to welcoming you back in the near future,

10/10 Excellent

CIELO

Stayed 1 night in Sep 2023

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Christina

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Richard, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and efficient. Just across the street from Atocha station for which it is very convenient.
Stayed 1 night in Oct 2023
Response from Pedro - Reception on 27 Oct 2023
Dear Mr Richard,Thank you very much for sharing your experience at NH Atocha with us.Each evaluation of our clients helps us to continue working in the same line with those aspects that are well evaluated and to strive to improve those that are not.We are very pleased to read that you could appreciate our facilities, we try our best to take care about every detail which can make you feel at home and we are delighted to know that these efforts were successful.Hoping to be your choice of accommodation again for future visits to Madrid.Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
You pay for the location
We stayed twice during our trip to Spain. If you book a deluxe room, you get coffee and tea and a kettle in your room. If you book a srandard room, you only get a bottle of water. The staff could be a little more friendly and helpful. The location was superb, just across the road from Atocha train station, but the price was very high for the standard of the room and hotel.
Stayed 2 nights in Sep 2023
Response from Pedro - Reception on 27 Oct 2023
Dear guest,First of all I would like to thank you for taking time to comment your experience with us. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. Although we are very pleased to know that you liked so much our breakfast and hotel facilities. We are very sorry to know that some aspects were not to your total satisfaction.We truly look forward to personally welcome you back many more times to come in the near future. For us will be an absolute privilege.Until then, please receive our warmest regards.

10/10 Excellent

Elba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to access the train station
Stayed 1 night in Sep 2023

10/10 Excellent

fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access to the train station
Stayed 1 night in Sep 2023

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved this small hotel because of the outstanding service, and it’s in a great location!
Stayed 1 night in Sep 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación frente estación Atocha, cerca de todos los lugares turísticos caminando , las instalaciones muy limpias y muy amables todo el personal . Ampliamente recomendable
Stayed 3 nights in Sep 2023

8/10 Good

henry m

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms but more than enough for a quick stay and across from train station.
Stayed 1 night in Sep 2023

8/10 Good

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great staff. Clean, good location but not central. Noisy! Traffic is crazy in Madrid.
Stayed 5 nights in Sep 2023
Response from Pedro - Reception on 12 Sept 2023
Dear Claire,Thank you for taking a moment to comment about your experience at NH Atocha. We are happy to hear that you value positively our privileged location. Our staff is always willing to provide the best service to our guests. Do not hesitate to contact us in case you want to provide us with more details about your stay.Kind regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Luis was very helpful.
Stayed 1 night in Sep 2023
Response from Pedro - Reception on 12 Sept 2023
Dear Robert,Thank you for taking the time to share your experience at NH Atocha, your feedback is very important to us. We are very happy to read that you had a pleasant stay with us and our team went beyond your expectations!We look forward to welcoming you back in the near future.Sincerely,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel next Atoche railwaystation
Very well placed for the Atocha train station and the location was quieter than we expected with regards to traffic noise. The room was a reasonable size and the bed and pillows were really comfortable.
Stayed 2 nights in Aug 2023
Response from Pedro - Reception on 12 Sept 2023
Dear Richard,It is so nice reading your comments and knowing you had a great experience at NH Atocha. As you said, despite the hotel is located in one of the bustliest zones in Madrid, our windows are well our windows are well soundproofed.We hope to see you again in the future.Best regards,

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
The stay was very pleasant, staff was friendly and professional, and the hotel is located conveniently near the train station.
Stayed 1 night in Aug 2023
Response from Pedro - Reception on 25 Aug 2023
Dear Sandra,Thank you for your positive feedback.It is rewarding to know that you had a pleasant stay.The reviews of our guests are very important to us and we have shared your comments with the entire team.We look forward to welcoming you back on teh near future.Best regards,

10/10 Excellent

Brian

Stayed 1 night in Aug 2023

2/10 Terrible

Andrew, London

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Ann Moriarty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely, small property. The rooms are small, but well appointed. We chose it because of it's proximity to the train station, but it is also very close to the botanic garden and Retiro park.
Stayed 1 night in Jul 2023
Response from Pedro - Reception on 3 Aug 2023
Dear Ann, It is a pleasure for us to know that you have very much enjoyed your stay at NH Atocha. I hope that you will find a chance to come back and stay with us on your next trip to Madrid. Best regards

10/10 Excellent

Donna

Good location across the street from train station..nice comfortable room
Stayed 2 nights in Jul 2023
Response from Pedro - Reception on 3 Aug 2023
Dear Donna, First of all, I would like to thank you for choosing the NH Atocha during your last stay in Madrid, as well as for taking the time to share your opinion with us. The entire Hotel team has the aim of providing unique experiences to all our guests, so we are very satisfied to know that we have succeed in your case. I hope that you will find the opportunity to come back to Madrid, and we are looking forward to welcoming you back again.Best regards

8/10 Good

John

Liked: Cleanliness, staff & service
Very convenient location to Atocha station. Some rooms great and comfortable facing station, but on last trip they gave me a super tiny room—worst room in many stays. How do I avoid this in future??
Stayed 1 night in Jul 2023

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room was always clean, but rather small space. My concern was the bathtub, was very narrow, and slippery. I was concerned with falling, and there were no mats at the bottom of tub floor. It would be nice if they would replace the tubs with walk-in showers. Otherwise we had no other issue, I can say the air conditioner is the first ever that was functioning very good. There was a good breakfast ervery morning, and the staff was very friendly and helpful.I would still recommed this hotel to anyone.
Stayed 4 nights in Jun 2023
Response from Pedro - Reception on 3 Jul 2023
Dear Jimmy,Dear Mr. Debenedet,It is a pleasure for us to know that you enjoyed so much your stay at NH Atocha. It satisfies me to read that your overall impression of the Hotel is so good and that you found our facilities so perfect.We take note of your comments about the bathtubs and send it to the maintenance department for improvement, although we only have a few rooms with bathtubs in our hotel, so please ask us for this preference on your next visit.I hope that you will find a chance to come back to our Hotel in a future stay in Madrid.Best Regards,

8/10 Good

Tim

Stayed 1 night in Jun 2023

10/10 Excellent

Tanina

Stayed 1 night in Jun 2023

10/10 Excellent

Gunnar

Stayed 2 nights in Jun 2023

10/10 Excellent

SUSANA, WINCHESTER

Liked: Cleanliness, staff & service, property conditions & facilities
The location
Stayed 1 night in Jun 2023
Response from Pedro - Reception on 7 Jun 2023
Dear Susana,Greetings from Madrid!Your compliments of the NH Atocha are greatly appreciated.We work diligently to offer the best service and a great stay for each guest. It is nice to know when this was succeeded.Kind regards,

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for one night - hotel room was clean and modern. Great location in terms of walking to sights and also across from the main train station. Would recommend this hotel.
Stayed 1 night in May 2023
Response from Pedro - Reception on 6 Jun 2023
Dear Paula,First of all we'd like to thank you for choosing our hotel for your stay in Madrid.We're trully happy to know that you have enjoyed your stay with us and hope to welcome you back soon.All NH Atocha staff send you our warmest regards.

10/10 Excellent

Fernan, Miami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Station and Museums
Stayed 2 nights in May 2023
Response from Pedro - Reception on 31 May 2023
Dear Fernan,We would like to thank you for the time that you have spent in giving us your opinion about our Hotel.All the team at NH Atocha have a main goal: providing memorable experiences to our guests, and we feel very satisfied when we achieve it. Your words are the best motivation for us to continue working in the same way.We hope that you will find the opportunity to come back to Madrid and we look forward to welcoming you again.Best regards,

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location.
Stayed 2 nights in May 2023
Response from Pedro - Reception on 31 May 2023
Dear Gustavo,It is a pleasure for us to know that you enjoyed so much your stay at NH Atocha. It satisfies me to read that the hotel's location is so good and that you found our rooms and facilities so perfect.I hope that you will find a chance to come back to our Hotel in a future stay in Madrid.Best Regards,

6/10 Okay

donald

Liked: Cleanliness, staff & service
Disliked: Room comfort
Beds are too small for a person over 5 ft 11 in. Pillows need to be replaced. Easier to cool room by opening balcony doors then the air conditioner in tye room.
Stayed 2 nights in May 2023
Response from Pedro - Reception on 31 May 2023
Dear Donald,First of all, we would like to thank you for taking your time to comment on our Hotel and the services offered. We highly value your opinion for process of continuous improvement and we will take into consideration for making our guests stay more enjoyable every time.At the NH Atocha Hotel our aim is to exceed the expectations of our guests, and we deeply regret not completely achieving it. We regret to know that some aspects were not for your total satisfaction.We hope that you will reconsider to stay at our Hotel on your next visit to Madrid.All the staff remains to your attention in case you would like to make any additional remarks, or for any further inquiries.Sincerely yours,

10/10 Excellent

Juvencio

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect because it’s across the street from the train station. Staff and everything was great
Stayed 1 night in May 2023
Response from Pedro - Reception on 18 May 2023
Dear Juvencio,We have to recognize that we could not feel prouder of the Hotel after reading your comment.Thank you very much for sharing it with us.We are very pleased to read that you could appreciate our facilities, we try our best to take care about every detail which can make you feel at home and we are delighted to know that these efforts were successful. We are glad to know that you enjoyed so much your stay with as and that you felt so well attended.We are looking forward to welcoming you back in the near future,

10/10 Excellent

Kathleen H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit to Madrid Spain
Enjoyed the stay at NH atocha hotel in Madrid. Comfortable room and hotel is well located in Madrid.
Stayed 2 nights in May 2023
Response from Pedro - Reception on 22 May 2023
Dear Kathleen,First of all, thank you very much for choosing us for your stay in Madrid and for your dedication in sharing your experience and assessment with us.I am happy to see that your stay, lived up to your expectations and there is no better satisfaction for all of us than knowing it through this quality satisfaction survey.Receive a warm greeting and you will always be welcome at the NH Atocha hotel.

10/10 Excellent

Rafael Garcia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good would stay there on next visit
Stayed 1 night in May 2023
Response from Pedro - Reception on 4 May 2023
Dear Rafael. ,Thank you for taking the time to write such a positive review of the NH Atocha.We are very passionate about delivering exceptional service so it is always encouraging when we receive such great feedback.We hope to have the pleasure to welcome you back one day in the near future.Best regards,

8/10 Good

Jose, Panama

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for travelers. Very small rooms vs price
Response from Pedro - Reception on 3 May 2023
Dear José,First of all, I would like to thank you for choosing NH Atocha for your recent visit to Madrid.We are taking note about your appreciation and we will be taking it into account for improving in the future.Best regards,PedroReception

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Easy walk from main train station. Walk to all major art museums, botanical garden etc. metro 100 ft from front door. Plenty of food options and other services. Only consideration is that the rooms are by most standards exceptionally small.
Stayed 3 nights in Apr 2023
Response from Pedro - Reception on 3 May 2023
Dear Roger,Greetings from NH AtochaFirst and foremost we would like to thank you for your kind review. We do put a lot of effort and passion on a daily basis to make sure that our guests have a great experience while staying with us.We truly look forward to personally welcome you back many more times to come in the near future. For us will be an absolute privilege.Until then, please receive our warmest regards.

4/10 Poor

Josephine

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The property is close to the Atocha station that is good. There’s is no air condition so you have to open the windows. There was a terrible smell like a sewer coming out from the outside when we open the windows. When we talked to the staff about the smell, they just shrugged their shoulders. I will not come back in this hotel.
Stayed 3 nights in Apr 2023
Response from Pedro - Reception on 3 May 2023
Dear Josephine,I am really sorry to know that we did not manage to make a fine impression during your stay with us. I am personally following up on the issues you mention because it is not the usual service that we pride ourselves on.I remain at your disposal for anything you may need.Best regards,