Lobby

Reviews of NH Madrid Lagasca

4 out of 5
NH Madrid Lagasca
Calle Lagasca, 64, Madrid, Madrid

Reviews

8.6

Excellent

Rating 10 - Excellent. 299 out of 589 reviews" "
Rating 8 - Good. 192 out of 589 reviews" "
Rating 6 - Okay. 61 out of 589 reviews" "
Rating 4 - Poor. 21 out of 589 reviews" "
Rating 2 - Terrible. 16 out of 589 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

BENJAMIN, Coral Gables

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location! This hotel has the best location in the Salamanca neighborhood. Nevertheless, the beds and pillows are terrible. Really, I had trouble sleeping in such a terrible and deformed mattress...
Stayed 4 nights in Apr 2024
Response from Nh Lagasca on 19 Apr 2024
Thank you for your fine comments and for sharing your experience, we are glad to know that you enjoyed your stay with us on your last visit to Madrid! The entire NH Madrid Lagasca team looks forward to welcome you back in the future! Best regards

6/10 Okay

marcos

Liked: Staff & service
Stayed 5 nights in Mar 2024
Response from Nh Lagasca on 19 Apr 2024
Muchas gracias por tomarse unos minutos para evaluar nuestro hotel. Es un placer saber que disfrutó de su estancia y de nuestra privilegiada ubicación. Esperamos verle en nuestro Nh Lagasca de nuevo muy pronto. Un cordial saludo,

10/10 Excellent

JESSICA, new york

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Nh Lagasca on 12 Apr 2024
Estimada Jessica, En primer lugar le queremos agradecer que se haya tomado unos minutos en compartir su experiencia con nosotros. Su valoración es muy útil y nos ayuda en el proceso de mejora continua. Nos alegra enormemente que haya disfrutado de nuestra ubicación. Sería un verdadero placer para nosotros recibirle de nuevo en el futuro.

10/10 Excellent

María

Stayed 2 nights in Mar 2024
Response from Nh Lagasca on 11 Apr 2024
Estimada María, Muchas gracias por enviarnos sus comentarios. Nos llena de orgullo saber que tuvo una excelente estancia con nosotros. Esperamos tener una nueva oportunidad para darle la bienvenida muy pronto. Reciba un cordial saludo,

8/10 Good

MELINA

Liked: Staff & service
Todo muy bien, solo que se escuchan los ruidos de otras habitaciones. (El aire no se puede prender en invierno)
Stayed 3 nights in Mar 2024
Response from Nh Lagasca on 14 Mar 2024
Estimada Melina,Le agradecemos su tiempo empleado en cumplimentar la encuesta que le envían desde Expedia.com y sus gran comentarios, esperamos verle pronto.Saludos.

8/10 Good

Roberto

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Nh Lagasca on 11 Mar 2024
Estimado Roberto,Gracias por su reseña y su gran valoración.Esperamos verle muy pronto.

10/10 Excellent

María

Travelled with partner
Liked: Staff & service, property conditions & facilities
Excellent location and great service!
Stayed 4 nights in Mar 2024
Response from Nh Lagasca on 8 Mar 2024
Dear María,Thank you for your comments and your review, we will hope see you soon.Kind regards.

10/10 Excellent

Francisko, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Great service.
Stayed 2 nights in Feb 2024
Response from Nh Lagasca on 4 Mar 2024
Thank for your review.Kind regards.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and great service
Stayed 2 nights in Feb 2024
Response from Nh Lagasca on 19 Feb 2024
Dear BrendaThank you for your review and your excellent comments.We hope se you soon.Kind regards.

2/10 Terrible

Claudia

Business traveller
Staff was rude. For late checkouts they made up a price they wanted me to pay after the fact. There was no prior disclosure in writing or otherwise of any fee. They was this was handled was appalling. Manager was also rude.
Stayed 1 night in Feb 2024
Response from Nh Lagasca on 15 Feb 2024
Dear Claudia,In the contract of his reservation you had the conditions of entry and exit of the room. You should leave your room at 12:00 pm, but you didn't. You left everything in you room and you didn't come back until 18:00 pm. You didn't follow the stipulations of your contract and was required to pay for extending your stay until your return. The hotel staff treated you politely, explaining the services and the cost of them. We're sorry if you don't know how a hotel works.Thanks.

10/10 Excellent

Marwa

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Nh Lagasca on 29 Jan 2024
Dear Marwa,I would like to thank you for taking the time to share your stay with us. Our goal at this Hotel is to achieve the satisfaction of all our guests and I feel very proud to know that the location have contributed to success. I hope that you will give us the opportunity to provide you with a new great stay in the future.Best regards,

10/10 Excellent

Campos

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location with friendly staff
Stayed 3 nights in Jan 2024
Response from nh lagasca on 15 Jan 2024
Le agradecemos su tiempo empleado en cumplimentar la encuesta de Expedia, sus excelentes comentarios y su gran valoración. Esperamos verle muy pronto. Saludos.

10/10 Excellent

Campos

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location
Stayed 1 night in Dec 2023
Response from nh lagasca on 15 Jan 2024
Le agradecemos su tiempo empleado en cumplimentar la encuesta de Expedia, sus excelentes comentarios y su gran valoración. Esperamos verle muy pronto. Saludos.

10/10 Excellent

Edessa

Liked: Cleanliness, staff & service, property conditions & facilities
slayed
Stayed 4 nights in Nov 2023
Response from nh lagasca on 12 Dec 2023
¡saludos desde el NH Lagasca!En primer lugar, me gustaría agradecerle el valioso tiempo que ha dedicado a transmitirnos su opinión sobre su experiencia con nosotros a través de Booking.Es un placer saber que disfrutó de su estancia, nos alegra saber que ha percibido la calidad que ofrecemos en nuestro hotel, tanto en el personal como en los diferentes servicios.Un cordial saludo,

8/10 Good

paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nh Lagasca on 21 Nov 2023
Estimada Sra. Paola,muchas gracias por su amable comentario. Nos llena de orgullo saber que hemos logrado nuestro objetivo con usted: hacer que nuestros huéspedes se sientan como en casa. No dude que compartiremos su mensaje con todo el equipo del hotel que encontrará sin duda en él un motivo más para seguir esforzándose a diario. Esperamos volver a verle muy pronto y quedamos a su entera disposición para todo lo que pueda necesitar. Un cordial saludo,

10/10 Excellent

Elvira

Stayed 1 night in Nov 2023
Response from Nh Lagasca on 21 Nov 2023
Estimada Sra. Elvira,Muchas gracias por habernos escogido para alojarse en Madrid. Nos alegra enormemente saber que disfrutó de su estancia. Éste es sin duda el mejor síntoma del trabajo bien hecho y nos motiva para seguir esforzándonos con nuestra mejor sonrisa. Quedamos a su disposición para todo lo que pueda necesitar hasta su próxima visita.Un cordial saludo,

10/10 Excellent

Maru

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option!
Stayed 2 nights in Nov 2023
Response from Nh Lagasca on 21 Nov 2023
Thank you for your review.Kind regards

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Nh Lagasca on 15 Nov 2023
Estimada Alexandra,Le agradecemos el tiemplo empleado en cumplimentar nuestra encuesta de satisfacción de Expedia.com y su gran valoración.Esperamos verle muy pronto.

8/10 Good

alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Nh Lagasca on 13 Nov 2023
Estimado Alberto,Queremos darle las gracias por dedicar unos minutos de su tiempo para compartir su experiencia con nosotros y con el resto de viajeros. Nos complace leer sus amables palabras sobre el hotel y el personal, al que haré llegar sus comentarios. Desde el NH Lagasca nos esforzamos para ofrecer siempre el mejor servicio, y es muy gratificante ver que nuestros esfuerzos tienen su recompensa leyendo comentarios como el suyo. Fue un placer recibirle y esperamos volver a darle la bienvenida pronto en su próxima visita a Madrid.Un cordial saludo,

10/10 Excellent

gabriela

Stayed 4 nights in Nov 2023
Response from Nh Lagasca on 13 Nov 2023
Estimada Gabriela,Muchas gracias por su amable comentario. Nos llena de orgullo saber que hemos logrado nuestro objetivo con usted: hacer que nuestros huéspedes se sientan como en casa. No dude que compartiremos su mensaje con todo el equipo del hotel que encontrará sin duda en él un motivo más para seguir esforzándose a diario. Esperamos volver a verle muy pronto y quedamos a su entera disposición para todo lo que pueda necesitar. Un cordial saludo,

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
A litlle bit small room size but great hotel
Stayed 2 nights in Nov 2023
Response from Nh Lagasca on 10 Nov 2023
Dear John, Thank you very much for choosing us to stay in Madrid. We are so glad to hear that you enjoyed your stay. This is undoubtedly the best symptom of a job well done and motivates us to keep striving with our best smile. We remain at your disposal for everything you may need until your next visit. Best regards, Best regards.

4/10 Poor

Maria, Miami

Stayed 1 night in Nov 2023
Response from nh lagasca on 12 Dec 2023
Estimada Maria, Muchas gracias por su tiempo al compartir su experiencia con nosotros y el resto de viajeros. Esperamos poder volver a darle la bienvenida muy pronto. Un cordial saludo,

8/10 Good

JESSICA, new york

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 3 nights in Nov 2023
Response from Nh Lagasca on 6 Nov 2023
Thank you for your review!Have a nice day.

8/10 Good

Basar, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Nh Lagasca on 3 Nov 2023
Estimado Basar,Le agradecemos que nos haya enviado su valoración sobre nuestro hotel a través de la web de Expedia.com y nos haya puntuado tan favorablemente. Esperamos que si nos visita en un futuro, nos elija nuevamente.Un cordial saludo.

10/10 Excellent

Zaira

Stayed 3 nights in Oct 2023
Response from Nh Lagasca on 13 Nov 2023
Estimada Zaira,Muchas gracias por habernos escogido para alojarse en Madrid. Nos alegra enormemente saber que disfrutó de su estancia. Éste es sin duda el mejor síntoma del trabajo bien hecho y nos motiva para seguir esforzándonos con nuestra mejor sonrisa. Quedamos a su disposición para todo lo que pueda necesitar hasta su próxima visita.Un cordial saludo,

10/10 Excellent

Zaira

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Nh Lagasca on 23 Oct 2023
Buenos días Zaira,Le agradecemos su tiempo empleado en cumplimentar la encuesta de satisfacción de nuestro hotel NH Lagasca y su gran valoración.Un cordial saludo.

10/10 Excellent

Katherine, denville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with great staff, excellent location, and spacious rooms with lots of light. Terrace rooms are wonderful. Only complaint is bathroom floor and sink could have been a bit cleaner, there were no slippers as mentioned in the hotel description, and the shower needed some TLC as it leaked out onto the floor where it was probably missing some additional silicone. Wonderful experience and we enjoyed the well priced and delicious new restaurant under the hotel! Will recommend to friends and will certainly be back! Best priced room in the neighborhood for its size and location!
Stayed 3 nights in Oct 2023
Response from Nh Lagasca on 23 Oct 2023
Dear Katherine.Thank you for your review.Kind regards

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, well located
Stayed 1 night in Oct 2023
Response from Nh Lagasca on 17 Oct 2023
Thanks for your review.Kind regards.

8/10 Good

luis miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nh Lagasca on 17 Oct 2023
Estimado Luis Miguel,Le agradecemos que haya dedicado su tiempo en cumplimentar nuestra encuesta de satisfacción de Expedia.com sobre nuestro hotel Nh Lagasca, sus palabras nos ayudan a seguir en la misma línea.Esperamos verle muy pronto.Saludos.

10/10 Excellent

fabrice

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location and great amenities
Stayed 1 night in Oct 2023
Response from Nh Lagasca on 23 Oct 2023
Dear Fabrice,Thank you for your review.Kind regards.

4/10 Poor

Gilberto Arturo Mendez De La

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was stinky
Stayed 3 nights in Sep 2023
Response from Nh Lagasca on 2 Oct 2023
Thank for your review.Kind regards.

10/10 Excellent

Margarita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regresare
Excelente ubicacion, remarcable la atención y servicio !!!!!
Stayed 1 night in Sep 2023
Response from Nh Lagasca on 2 Oct 2023
Estimada Margarita,Le agradecemos que haya dedicado su tiempo a publicar esta maravillosa reseña sobre nuestro hotel Nh Lagasca, sobretodo su especial mención del personal, es una gran motivación para nosotros. Esperamos verle muy pronto.Saludos.

4/10 Poor

Sammy

Travelled with partner
Para lo que valen fatal Cama mala almohadas pero No descansamos nada
Stayed 1 night in Sep 2023
Response from Nh Lagasca on 2 Oct 2023
Estimada Sammy,Le agradecemos su tiempo empleado en cumplimentar nuestra encuesta de satisfacción y lamentamos que su estancia no fuese como esperaba.Un saludo.

6/10 Okay

MARIA EUGENIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities
the rooms are extremely little could not place my luggage anywhere.
Stayed 2 nights in Sep 2023
Response from Nh Lagasca on 27 Sept 2023
Dear Maria Eugenia,Thank you for you review.Kind regards

8/10 Good

Juan

Stayed 2 nights in Sep 2023
Response from Nh Lagasca on 25 Sept 2023
Estimado Juan,Le agradecemos su tiempo empleado en cumplimentar la encuesta de satisfacción de Expedia.com y su gran valoración.Un cordial saludo.

8/10 Good

Paola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación
Stayed 3 nights in Sep 2023
Response from Nh Lagasca on 25 Sept 2023
Estimada Paola,,Le agradecemos su tiempo empleado en cumplimentar la encuesta de satisfacción de Expedia.com sobre nuestro hotel Nh Lagasca y su gran valoración. Efectivamente estamos ubicados en una zona exclusiva de Madrid.Un cordial saludo.

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Sep 2023
Response from Nh Lagasca on 25 Sept 2023
Dear Claudia,We thank you for taking the time to complete the Expedia.com satisfaction survey and for your great rating.A cordial greeting.

8/10 Good

Marlon

Stayed 1 night in Sep 2023
Response from Nh Lagasca on 19 Sept 2023
Estimado Marlon,Le agradecemos su tiempo empleado en cumplimentar nuestra encuesta de calidad y su gran valoración.Esperamos verle pronto.Saludos

10/10 Excellent

Said Robert

Stayed 2 nights in Sep 2023
Response from Nh Lagasca on 17 Oct 2023
Estimado Said,Le agradecemos que haya dedicado su tiempo en cumplimentar nuestra encuesta de satisfacción de Expedia.com sobre nuestro hotel Nh Lagasca, sus palabras nos ayudan a seguir en la misma línea.Esperamos verle muy pronto.Saludos.

6/10 Okay

Raul

Stayed 2 nights in Sep 2023
Response from Nh Lagasca on 14 Sept 2023
Estimado Raúl,Le agradecemos su gran valoración.Saludos

8/10 Good

Eyal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Nh Lagasca on 14 Sept 2023
Estimado Eyal,Le agradecemos su gran valoración y habernos elegido durante su estancia en Madrid.

8/10 Good

Ingrid

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was a great location! The rooms a bit small but were ok!! Due to construction in some upper floor there was quite some dirt in the stairs and hallways
Stayed 4 nights in Aug 2023
Response from Nh Lagasca on 4 Sept 2023
Dear ingridThank you for taking the time to complete the Expedia.com quality survey.We hope to see you very soon

8/10 Good

kiara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Nh Lagasca on 4 Sept 2023
Estimada Kiara,Le agradecemos su tiempo empleado en cumplimentar la encuesta de calidad de Expedia.com.Esperamos verle muy pronto.

10/10 Excellent

MANUEL

Stayed 1 night in Aug 2023
Response from Nh Lagasca on 14 Sept 2023
Estimado Manuel,Le agradecemos su gran valoración y habernos elegido durante su estancia en Madrid.

2/10 Terrible

sabrina, San Diego

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Nh Lagasca on 4 Sept 2023
Estimada Sabrina,Le agradecemos su tiempo empleado en cumplimentar la encuesta de calidad de Expedia.com.Esperamos verle muy pronto.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Jul 2023
Response from Nh Lagasca on 1 Aug 2023
Estimada Patricia,Le agradecemos su gran valoración, es un placer para nosotros sentir que nuestros huéspedes se sienten como en casa y disfrutan de una excelente estancia en nuestro hotel.Esperamos verle pronto,

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service
It needs renovation but a great hotel and the best location. Rooms need coffe machine and better bar selection.
Stayed 8 nights in Jul 2023
Response from Nh Lagasca on 27 Jul 2023
Dear Alexandra,Thank you for your review.You have to know that we have several kinds of rooms, for your next stay, you can choose another room with coffee machine, kettle ...Kind regards.

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent location and service. Friendly staff.
Stayed 1 night in Jul 2023
Response from Nh Lagasca on 27 Jul 2023
Dear Alessandro,Thank you for your review and your comments.Kind regards

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service
Esta muy bien ubicado pero las habitaciones son muy chicas.
Stayed 2 nights in Jul 2023
Response from Nh Lagasca on 21 Jul 2023
Estimada Cecilia,Le agradecemos su tiempo empleado en cumplimentar nuestra encuesta de satisfacción. Para futuras estancias, contacte con nosotros y le recomendaremos otra tipología de habitación que se adapte a sus necesidades, tenemos habitación de diferentes tamaños, con terraza, vistas etc. Esperamos verle pronto.

10/10 Excellent

Amyann

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel with all of the amenities that one can think of. I particularly liked that you could app order things to the room (towels, soap, charger …). The breakfast buffet was lovely. My room was clean, with a comfortable bed and the terrace was a nice perk. I appreciated a proper blow dryer adjacent an outlet for different voltages in the case that you brought your own hair/ shaving device. Overall, this property is well thought out and suitable for the modern traveler. Kudos to the NH team!
Stayed 1 night in Jul 2023
Response from Nh Lagasca on 18 Jul 2023
Dear Amyann, It is wonderful to read reviews like yours, our goal is to make guests feel at home and we are glad that you have been well in our hotel. We hope to see you very soon