Lobby
Check availability

Reviews of NH Collection Madrid Abascal

4 out of 5
NH Collection Madrid Abascal
Calle Jose de Abascal, 47, Madrid, Madrid

Reviews

9.0

Wonderful

Rating 10 - Excellent. 207 out of 349 reviews" "
Rating 8 - Good. 109 out of 349 reviews" "
Rating 6 - Okay. 18 out of 349 reviews" "
Rating 4 - Poor. 12 out of 349 reviews" "
Rating 2 - Terrible. 3 out of 349 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hernan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
----
Stayed 3 nights in Mar 2024
Response from Paula F. - Guest Relations on 20 Mar 2024
Dear Hernan, Thank you for sharing your experience with us. Looking forward to welcome you next time you visit Madrid. Best regards,Paula F. - Guest Relations

6/10 Okay

Salena

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
This hotel is in drastic need of an upgrade with the prices they charge obscene for the quality of the rooms. The decor looks like a kids just slapped some paint onto the wall in random corners, the bathrooms are outdated, there were hairs in the bathroom which made me doubt the cleanliness of the room, etc. Location is good but the price reflects the fact that it’s in an area with a lot of business travelers and that it’s a straight shot to the stadium. If neither of those are you, better to go elsewhere.
Stayed 2 nights in Mar 2024
Response from Paula Fernández - Guest Relations on 15 Mar 2024
Dear Salena, Thank you so much for sharing your opinion with us. Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location for a match at Bernabéu
Stayed 1 night in Jan 2024
Response from Paula Fernández - Guest Relations on 10 Jan 2024
Dear Octavio, Thank you so much for sharing your experience with us. Its a pleasure to know that you enjoyed your stay and specially the locations of the hotel. We are looking forward to welcome you next time you visit Madrid.Best regards

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 5 nights in Oct 2023
Response from Guillermo Fran. Front Desk Manager. on 30 Oct 2023
Dear Jose,Thank you so much for sharing your experience with other travellers.It will be a pleasure to host you again during your next visit to Madrid. Best regards

10/10 Excellent

Manuela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the area
Stayed 7 nights in Oct 2023
Response from Paula Fernández - Guest Relations on 12 Oct 2023
Dear Manuela, Thank you so mucha for sharing your experience with us.Its a pleasure to know that you enjoy your stay. Best regards

10/10 Excellent

Liz

Stayed 1 night in Oct 2023
Response from Guillermo Fran. Front Desk Manager. on 30 Oct 2023
Dear Liz,Thank you so much for sharing your experience with us.Its a pleasure to know that you enjoy your stay. Waiting for welcome you again in the future.Best regards

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable en Madrid
Excelente experiencia Repetiría si dudas
Stayed 2 nights in Oct 2023
Response from Paula Fernández - Guest Relations on 10 Oct 2023
Muchas gracias por compartir su opinión.Esperamos recibirle nuevamente pronto,Saludos

10/10 Excellent

Liz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Paula Fernández - Guest Relations on 10 Oct 2023
Thank you for sharing your experience Looking forward to welcoming you soon, Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Paula Fernández - Guest Relations on 10 Oct 2023
Thank you for sharing your experience Looking forward to welcoming you soon, Best regards.

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally Clean!
Stayed 2 nights in Sep 2023
Response from Paula Fernández - Guest Relations on 10 Oct 2023
Thank you for sharing your experience Looking forward to welcoming you soon, Best regards.

10/10 Excellent

Nubia

Stayed 1 night in Sep 2023
Response from Paula Fernández - Guest Relations on 10 Oct 2023
Thank you for sharing your experience Looking forward to welcoming you soon, Best regards.

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, room comfort
Next first choice
Great location within Madrid, excellent service, dogs are treated like princesses (not very usual in Spain).
Stayed 3 nights in Sep 2023
Response from Paula Fernández - Guest Relations on 10 Oct 2023
Thank you for sharing your experience Looking forward to welcoming you soon, Best regards.

10/10 Excellent

Petar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Paula Fernández - Guest Relations on 10 Oct 2023
Thank you, Best regards,

10/10 Excellent

Tulio

Stayed 1 night in Aug 2023
Response from Paula Fernández - Guest Relations on 10 Oct 2023
Thank you, Best regards,

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Guillermo Fran. Front Desk Manager on 3 Aug 2023
Estimado Luis,Me gustaría agradecerle el tiempo empleado en compartir su valoración con el resto de usuarios.Esperamos poder tenerle nuevamente con nosotros muy pronto.Un cordial saludo.

10/10 Excellent

Kolja, Aurora

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very good experience - nothing to complain.
Stayed 1 night in Jul 2023
Response from Paula Fernández - Guest Relations on 6 Jul 2023
Dear KoljaThank you for sharing your experience at NH Collection Abascal. We are so happy to know that you had a great experience with us. Hope to have the opportunity to welcome you soon next time you visit Madrid.Best regards

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
spacious room, high ceilings. marble everywhere. fancy place. walkable to major attractions, the subway, and the tour buses.
Stayed 3 nights in Jun 2023
Response from Paula Fernández - Guest Relations on 4 Jul 2023
Dear Jonathan, First of all I would like to thank you for sharing your experience at NH Collection Abascal. We are delighted to learn that you had a memorable stay and its a pleasure to know thay you find the hotel great for your needs. We are looking forward to welcoming you soon next time you visit Madrid.Best regards

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay. Just make sure you ask for a room with a view. Otherwise, you’ll be looking at the walls of the inner court. The breakfast waiters were very attentive. And always with a smile.
Stayed 4 nights in Jun 2023
Response from Paula Fernández - Guest Relations on 4 Jul 2023
Dear Juan,First of all, i would like to thank you for sharing your experience. Its a pleasure to know that you have a great stay with us and you find the staff kind. Regarding the hotel view, to guarantee that next time you come back, there is an option when you make your reservation to book a room with view. We are all looking forward to welcoming you next time you visit Madrid and try to make your stay even better. Best regards

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is fantastic everyone so helpful, Fransisco and the concierge were wonderful. Dining room staff outstanding, if we are ever in Madrid this is our go to place to stay!!!
Stayed 2 nights in Jun 2023
Response from Paula Fernández - Guest Relations on 4 Jul 2023
Dear ScottThank your for sharing your experience about NH Collection Abascal. We are delighted to learn that you had a memorable stay and we appreciate your kind praise of the team members.We are really looking forward to welcoming you next time you visit Madrid. Best regards.

10/10 Excellent

susan, fortmyers

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with excellent customer service. Just a 5 minute walk to many cafes which are in the heart of a beautiful part of Madrid. We are returning in 2 weeks!
Stayed 2 nights in Jun 2023
Response from Paula Fernández - Guest Relations on 14 Jun 2023
Dear Susan, Thank you so much for taking your time to share your experience at NH Collection Abascal. We are very happy to know that you had a good impression about our customer service its also great that you find the hotel location suitable for your needs and you felt yourself comfortable with us. Looking forward to welcoming yo next time you visit Madrid.Best regards, Paula Fernández - Guest Relations

10/10 Excellent

Pamela

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For us it was very convenient location! Around there are a lot of options of restaurants and shops. Also you have Gregorio Marañón metro station a few steps away. We enjoyed our stay.
Stayed 3 nights in Jun 2023
Response from Paula Fernández - Guest Relations on 14 Jun 2023
Dear Pamela, Thank you so much for taking your time to share your opinion about NH Collection Abascal. Its a great pleausre to know that you find the hotel location suitable for your needs and you felt yourself comfortable with us. Looking forward to welcoming yo next time you visit Madrid.Best regards, Paula Fernández - Guest Relations

8/10 Good

Pamela

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel está en una avenida principal, es fácil de llegar. El staff es excelente, te sientes en un hotel de categoría. La cama es cómoda y tiene muchas almohadas, dormimos muy bien. Lo único que no me gustó fue que encontré la habitación pequeña para el tamaño de la cama y el baño muy grande con bañera. Sin embargo, la estadía fue muy buena y pudiera regresar.
Stayed 2 nights in Jun 2023
Response from Paula Fernández - Guest Relations on 6 Jun 2023
Estimada Pamela, En primer lugar me gustaría agardecerle el tiempo empleado en comapartir su experiencia en NH Collection Abascal. Nos alegra muchísimo saber que estuvo a gusto con nosotros y dsfruto de su estancia.Compartimos sus amables palabras con el equipo, para continuar motivándoles a continuar en la misma línea. Esperamos tener la oportunidad de volver a recibirla nuevamente en su próxima visita a Madrid. Un saludo,

10/10 Excellent

Elsa

Travelled with family and small children
Liked: Cleanliness, staff & service
Great staff and service. Very clean
Stayed 3 nights in May 2023
Response from Paula Fernández - Guest Relations on 30 May 2023
Dear Elsa,First of all I would like to thank your for sharing your experience at NH Collection Abascal. We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them to continue to inspire and motivate them to deliver exceptional customer service.Looking forward to welcoming you next time you come back to Madrid.Best Regards

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms is vera good
Stayed 3 nights in May 2023
Response from Paula Fernández - Guest Relations on 30 May 2023
Dear Carlos,First of all I would like to thank your for sharing your experience at NH Collection Abascal. Its a pleasure to know that your felt comfortable at your room and you had a good stay with us. Looking forward to welcoming you next time you come back to Madrid.Best Regards

6/10 Okay

Gila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good
Stayed 4 nights in May 2023
Response from Paula Fernández - Guest Relations on 13 May 2023
Dear Gila, I would like to thank you for sharing your experience at NH Collection Abascal Hotel. We really appreciate your comment, which is very important to improve every day. Looking forward to welcoming you soon. Kind regards.

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excepcional vacation
Excellent service, great location to walk around. The bar service is excellent specially Bogdan and Juan they are very professional and nice. We truly enjoy our stay and definitely come back again to this hotel. The room was clean and very comfortable beds. The front desk personal were extremely professional and they know how to make it the best experience in Madrid.
Stayed 1 night in May 2023
Response from Paula Fernández - Guest Relations on 13 May 2023
Dear Marjorie, First of all, i would like to thank you for sharing your experience at NH Collection Abascal. We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Looking forward to welcome you next time you visit Madrid.Best regards, Paula Fernández - Guest Relations

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nh experience in Spain
Excellent service, great location to walk around town the bar service is amazing specially Bogdan and Juan they are very professional and nice. We truly enjoy our stay and we definitely come back again to this hotel. The front desk personal is extremely professional as well and they know how to make it the best experience in Madrid.
Stayed 1 night in May 2023
Response from Paula Fernández - Guest Relations on 13 May 2023
Dear Marjorie, First of all, i would like to thank you for sharing your experience at NH Collection Abascal. We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Looking forward to welcome you next time you visit Madrid.Best regards, Paula Fernández - Guest Relations

6/10 Okay

Mina

Stayed 1 night in Apr 2023
Response from Paula Fernández - Guest Relations on 26 May 2023
Dear MinaThank you for sharing your experience at NH Collection Abascal.Looking forward to welcoming you next time you visit Madrid.Best regards

10/10 Excellent

Joselyn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The entire staff at the NH Collection Madrid did a wonderful job of making us feel welcome and attended to without overdoing it. They were able to get us a room even though we landed at 6:00am and check-in isn't until 3pm which we so appreciated.
Stayed 10 nights in Apr 2023
Response from Paula Fernández - Guest Relations on 18 Apr 2023
Dear Joselyn, First of all I would like to thank you for sharing your experience at NH Collection Abascal.Im delighted to learn that you had a pleasant stay and we appreciate your kind praise of our team members. Looking forward to welcoming you next time you visit Madrid. Best regards, Paula Fernández - Guest Relatinons

10/10 Excellent

Yuliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel es hermoso y el servicio es insuperable. Las personas que en este hotel trabajan son amables cálidas y están a disposición para ayudarte en todo.
Stayed 5 nights in Apr 2023
Response from Paula Fernández - Guest Relations on 12 Apr 2023
Estimada Yuliana, le agradecemos el tiempo empleado en compartir su experiencia en NH Collection Abascal. Nos alegra saber que su estancia cumplió con todas sus expectativas, trasladamos a todo al sus comentarios, los cuales nos enorgullecen profundamente. Esperamos volverla a recibir pronto durante su próxima visita a Madrid.

10/10 Excellent

Manuela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff. Could hear the neighbors.
Stayed 4 nights in Mar 2023
Response from Paula Fernández - Guest Relations on 5 Apr 2023
Dear Manuela,I would like to thank you for sharing your experience at NH Collection Abascal Hotel. We really appreciate your comments, Its a pleasure to know that your overall impression of the Hotel is so good and we really do apologize about the noise. We hope to see you soon next time you visit Madrid. Kind regards.

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality at its best… A front desk with Paula and Francisco from that golden era of hotels were you felt like a human being taken care of and not just a booking number. Simply amazing.
Stayed 1 night in Feb 2023
Response from Paula Fernández - Guest Relations on 2 Mar 2023
Dear Fernando,First of all, I would like to thank you for sharing your opinion.Its a big pleasure for us to know that one of the best rated points is the staff of the hotel. We are happy to know that you had an enjoyable stay at NH Collection Abascal.We will keep the mattress topper for your next stay with us.Looking forward to welcome you very soon. Best regards- Paula Fernández - Guest Relations

10/10 Excellent

PEDRO ANTONIO, Memphis

Stayed 3 nights in Dec 2022

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
damn near perfect
black out blinds, sound proofed, great breakfast, super comfortable bed - my new go to in Madrid
Stayed 1 night in Dec 2022
Response from Guillermo Fran. Front Desk Manager on 28 Dec 2022
Dear Mark,Thank you for sharing your review, we hope to see you again during your next visit to Madrid.Kind Regards.

10/10 Excellent

Enok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Response from Juan Carlos Vivar on 4 Dec 2022
Dear guest, Thank you for sharing your experience in NH Collection Abascal with other users of Expedia.com. We are happy to know that the hotel met your expectations. We hope to see you in your next visit to Madrid. Regards

10/10 Excellent

Pratibha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Q
Stayed 3 nights in Nov 2022
Response from Juan Carlos Vivar on 4 Dec 2022
Dear Pratibha, Thank you for sharing your experience in NH Collection Abascal with other users of Expedia.com. We are happy to know that the hotel met your expectations. We hope to see you in your next visit to Madrid. Best regards

10/10 Excellent

Carlos

Stayed 2 nights in Oct 2022

10/10 Excellent

Juan, ottawa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern, spacious in a very convenient area with great restaurants nearby.
Stayed 4 nights in Oct 2022
Response from Juan Carlos Vivar on 14 Oct 2022
Good afternoon. First of all, thank you for sharing your experience in Nh Collection Abascal with other users fo Expedia.com. We are glad to know that the hotel met your expectations. We hope to see you in your next visit to Madrid. Best regards

8/10 Good

Nathan

Business traveller
Liked: Cleanliness, property conditions & facilities
Prices are too high for the type of hotel
Stayed 2 nights in Sep 2022
Response from Juan Carlos Vivar on 6 Oct 2022
Dear Nathan. First of all, thank you for sharing your experience in NH Collection Abascal with other users of Expedia.com. We are glad to know that the hotel met your expectations and we take note about your comments. We hope to see you in your next visit to Madrid. Best regards.

10/10 Excellent

Maria leticia

Stayed 1 night in Sep 2022
Response from Guillermo Fran. Front Desk Manager. on 6 Oct 2022
Estimada Maria,Muchas gracias por compartir su comentario con el resto de viajeros.Quedamos a su disposición y esperamos volver a verle en su próxima visita a Madrid.Reciba un cordial saludo.

4/10 Poor

Antony

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was such a shame that we had a very good experience overall, right up until check out, The check out experience was so utterly frustrating with one particular individual that I did not even take my bill, he did not listen, constantly was talking over me. In the end, I didn’t even want the bill, which I normally submit for expenses , I would rather pay myself than continue to have such a frustrating experience!! The worst part is we have just started a new project in Madrid so will be there monthly and now we need to find a new hotel..
Stayed 1 night in Sep 2022
Response from Juan Carlos Vivar on 13 Oct 2022
Good morning. First of all, thank you for sharing your experience in Nh Collection Abascal with other users of Expedia.com. We are sorry that you had a bad experience. In this case, I inform you that we cannot give you the invoice of the room because it is paid by Expedia. You should have asked for it to Expedia. Sorry for the inconveniencies. Best regards

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, clean, highly recommendable chain
Stayed 3 nights in Aug 2022
Response from Front Desk Manager on 1 Sept 2022
Dear Veronica, First of all, thank you for sharing your experience in NH Collection Abascal with other users of Expedia.com. We are very happy to know that the hotel met your expectations. We hope to see you in your next visit to Madrid. Best regards. Juan CArlos Vivar

10/10 Excellent

JUAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location and staff
Stayed 3 nights in Jul 2022
Response from Guillermo Fran. Front Desk Manager on 28 Jul 2022
Dear Juan, I would like to thank you for sharing your experience in the NH Collection Abascal Hotel with other travellers. We remain at your disposal for anything you may need during your next trip to Madrid. Best regards.

10/10 Excellent

Aharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel excellent
Stayed 4 nights in Jul 2022
Response from Guillermo Fran. Front Desk Manager on 28 Jul 2022
I would like to thank you for sharing your experience in the NH Collection Abascal Hotel with other travellers. We remain at your disposal for anything you may need during your next trip to Madrid. Best regards.

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jul 2022
Response from Juan Carlos Vivar on 17 Jul 2022
Dear Juan. First of all thank you for sharing your experience in the Hotel with other users of Expedia.com . We are very glad to know that you have a good experience. Your comments are very important to us. We hope to see you in your next visit to Madrid. Best regards.

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. Fabulous, helpful, friendly staff.
Stayed 2 nights in Jun 2022
Response from Juan Carlos Vivar on 17 Jul 2022
Dear Karen. First of all thank you for sharing your experience in the Hotel with other users of Expedia.com. We are very glad to know that you have a good experience. Your comments are very important to us. We hope to see you in your next visit to Madrid. Best regards.

10/10 Excellent

Carina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a very convenient location, close to fine shopping and dining. Its rooms are very nice and its staff is friendly and helpful. On top of that, we loved the food at the Domo restaurant. Stayed there three times and would likely stay there again should the opportunity arise.
Stayed 1 night in Jun 2022
Response from Juan Carlos Vivar on 17 Jul 2022
Dear Carina. First of all thank you for sharing your experience in the Hotel with other users of Expedia.com. We are very glad to know that you have a good experience. Your comments are very important to us. We hope to see you in your next visit to Madrid. Best regards.

8/10 Good

Teresa, Sacramento

Stayed 1 night in Jun 2022

10/10 Excellent

Garine

Stayed 1 night in Jun 2022
Response from Juan Carlos Vivar on 9 Jun 2022
Buenas tardes Garine. Ante todo quisiera darle las gracias por compartir con otros usuarios su experiencia en el hotel. Nos satisface saber que tuvo una buena estancia. Esperamos verle de nuevo. Un saludo

10/10 Excellent

Carina

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, friendly staff, great location
Stayed 1 night in May 2022
Response from Juan Carlos Vivar on 9 Jun 2022
Good afternoon. First of all, thank you for sharing your experience in Nh Collection Abascal Hotel with other users. We hope to see you again soon. Best regards