Front of property – evening/night

Reviews of HRC Hotel

3 out of 5
HRC Hotel
Calle del Angel, 18, Madrid, Madrid

Reviews

7.8

Good

Rating 10 - Excellent. 176 out of 670 reviews" "
Rating 8 - Good. 322 out of 670 reviews" "
Rating 6 - Okay. 118 out of 670 reviews" "
Rating 4 - Poor. 37 out of 670 reviews" "
Rating 2 - Terrible. 17 out of 670 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Maria, Commerce City

Liked: Staff & service
This was ok. Close to the places i wanted to go.
Stayed 3 nights in Mar 2024

6/10 Okay

ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A/C was not working.
Stayed 2 nights in Mar 2024
Response from The General Manager on 25 Mar 2024
Dear Mr. Ruben:The think is the weather, in March in Madrid, the usual is cold. This week, for example, temperatures have dropped 10 degrees Celsius and the hotel machines cannot be changing every week.We hope that the rest of the services were according to your needs.

8/10 Good

CLIVE

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Friendly and helpful staff. Good, basic hotel. We missed having a bar or cafe where you could get a drink.
Stayed 2 nights in Jan 2024
Response from The General Manager on 19 Jan 2024
Thanks for your comments.We have a breakfast restaurant, and given the bars, taverns, and "tapas" restaurants that surround the hotel, we decided not to have this service. You can enjoy it around the hotel.Thank you and we look forward to seeing you at our hotel.Sincerely,

10/10 Excellent

Romualdo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from La Dirección on 17 Jan 2024
Estimado Romualdo.Muchas gracias por su puntuación. Esperamos verle siempre que vuelva a Madrid en HRC Hotel.Atentamente,

10/10 Excellent

Song

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, 6-10 minutes walking distance to Catedral de la Almudena and Royal Palace, 25 minutes walk to National Meseum of Prado, and we walked 19 minutes to Puerta Del Sol and did the New Year countdown. There is a grocery supermarket Dia is just next block at which you may get what you need for breakfast (pastry, coffee, fruits etc); the room is clean and Spacey - guess the triple room (there are 3 of us) is bigger; the reception is 24 hours and during late afternoon and evening the front door is closed and you need to buzz in, this makes us feel safe; the staffs are friendly, they answered all of our questions; there is a local restaurant (name is Los Angeles, - not related to America at all), the foods are very good, the seafood rice is a must-try
Stayed 3 nights in Dec 2023
Response from The General Manager on 4 Jan 2024
Thank you for analyzing the weather, something that will surely help many travelers decide on our hotel. The area is very quiet.We are waiting for you at Hotel Reyes Católicos.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HRC is a great place to stay during a short, break in Madrid. Room was compact but clean, modern and adequatey equipped. It's located in a quiet side street within easy walking distance of most of central Madrid. Very good value.
Stayed 3 nights in Dec 2023
Response from The General Manager on 19 Dec 2023
Thank you for analyzing in so few words the essence of our Hotel.We hope to see you again at the Hotel Reyes Católicos.Sincerely,

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The General Manager on 19 Dec 2023
Gracias por su visita.

8/10 Good

Leonardo

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from The General Manager on 19 Dec 2023
Gracias por su alta calificación

2/10 Terrible

Michael

Travelled with group
Disliked: Cleanliness, property conditions & facilities
This hotel is very poor. I feel the rooms advertised were certainly not what I received. The room wasn’t nice, had mould all around the shower and wallpaper flaking off. One of the electrical sockets had the plate off! Would never return or recommend
Stayed 3 nights in Nov 2023
Response from The General Manager on 14 Nov 2023
Dear Guest.We are sorry for your poor opinion. Fortunately it is not the opinion of the majority. We must evaluate other aspects such as location, treatment of the staff, etc... However, we regret not counting on your presence from now on.Thank you and we apologize.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of Madrid.
Great location. Did I mention it is a great location? Walking distance to the royal palace and other attractions. And close to the latina district. Many restaurants and shopping close by and two self-serve laundries' in walking distance. Friendly staff (the signoria that runs the cafe is marvelous) and dailey housekeeping. It is an older property so the sound proofing is not the best but everyone quiets down by 2300 so our sleep was not interrupted. Enjoy your stay
Stayed 5 nights in Oct 2023
Response from The General Manager on 10 Nov 2023
Dear Mr. William.Thank you for rating us so well. The location is very good, central but on a quiet street. Alejandra, our restaurant staff is a wonderful waitress. I will pass on your congratulations. The property is old but our guests appreciate that it is a small hotel. Thank you and we hope to see you again at Hotel Reyes Catolicos.

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff hailed a taxi for us quickly which is much appreciated given it's difficult to get a taxi or Uber during morning rush hours
Stayed 2 nights in Oct 2023
Response from The General Manager on 31 Oct 2023
Dear GuestThank you for evaluating all aspects of our hotel. We have a faster taxi request system that comes to the hotel door. Also the street is very quietWe hope to see you again at the Reyes Catolicos hote

8/10 Good

Olena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, close to all the attractions. The staff is friendly. but the bed would like to be better.
Stayed 6 nights in Oct 2023
Response from La Dirección on 31 Oct 2023
Dear guest :We are renewing our beds and mattresses, for which we apologize. Thank you for evaluating the rest of the services.Sincerely.

10/10 Excellent

Angel

Stayed 2 nights in Oct 2023
Response from The General Manager on 17 Oct 2023
Estimado Angel. Muchas gracias por sus comentarios. Esperamos volver a verle de nuevo en cada visita que haga a la ciudad de Madrid.Atentamente,

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and helpful staff. Reasonable and clean rooms. Walkable to cathedral, palace, and other places.
Stayed 2 nights in Sep 2023
Response from The General Manager on 31 Oct 2023
Dear guest:Thank you for rating the cleanliness and location of the hotel.Our staff is very close and we receive many compliments on this.We hope to see you again at Hotel Reyes Catolicos.Sincerely

4/10 Poor

FRANCISCO JACOBO NETTEL

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from La Dirección on 6 Oct 2023
Estimado Francisco.Esperamos verle pronto por nuestro Hotel.Muchas gracias.

10/10 Excellent

Jesus A Rodriguez Ojea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent there only one night. The staff was very polite and professional. The room was little but comfortable, as well as the bathroom. It was easy to move using the bus only few steps from the Hotel door.
Stayed 1 night in Sep 2023
Response from The General Manager on 28 Sept 2023
Dear Guest :Thank you very much for your kind words and valuable comment. Staff and location are key factors for a client visiting Madrid.We hope to see you again at the Reyes Catolicos hotel.Sincerely,

8/10 Good

Aileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, quiet and clean. Lots of things to do and see within walkable distance is also a major plus.
Stayed 4 nights in Sep 2023
Response from The General Manager on 26 Sept 2023
DEAR SIR:THANK YOU FOR YOUR VALUABLE COMMENT. WE HOPE TO SEE YOU AGAIN AT HOTEL REYES CATOLICOS.The General Manager

10/10 Excellent

Marie

Stayed 1 night in Sep 2023
Response from La Dirección on 6 Oct 2023
Estimada Marie. Muchas gracias por su óptima calfiicación. Dia a dia tratamos de mejorar para que clientes como usted se encuentren en nuestro Hotel como en su casa.Atentamente.

8/10 Good

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities
Location is good.
Stayed 5 nights in Aug 2023
Response from The General Manager on 31 Aug 2023
Dear Marcela.Thank you very much for your comments.Our location es very well, on te center of the city, but in a very quiet area.We wait to see you in your next visit to Madrid.

8/10 Good

Irma

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff services polite and respectful.
Stayed 6 nights in Jul 2023
Response from The General Manager on 26 Jul 2023
Dear GuestThank you for your kind and positive comment. We hope to see you again at Hotel Reyes Católicos on your next trip to Madrid. Yours SincerelyThe General Manager

10/10 Excellent

Lorena Patricia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is small but it is an a good area, I like the housekeeping every day. The area is safe quiet, many restaurants around it and all the attractions are very close. I will stay there next time.
Stayed 6 nights in May 2023
Response from The General Manager on 19 Jul 2023
Dear Lorena:Thank you very much for rating us, and for your valuable opinion. Our location, cleaning service, family hotel close to everything that is important in Madrid, and our staff, make our clients repeat in our hotel. We hope to see you again at the Hotel Reyes Catolicos.Have a nice summer. The General Manager.

10/10 Excellent

Wai-Tung

Liked: Cleanliness, property conditions & facilities
Central to most of the tourist attractions.
Stayed 6 nights in Jul 2023
Response from The General Manager on 12 Jul 2023
Dear Mr. Wai-Tung : Thank you very much for your valuable comment and high rating.We are located in a very quiet area in the very real center of the city, which allows you to rest in the room and at the same time walk around the historic center of Madrid. We hope to see you again at HRC

8/10 Good

Leroy

Travelled with partner
Liked: Cleanliness, staff & service
The rooms are very small and the property can do with an upgrade of the rooms. I would not stay there again nor would I recommend it
Stayed 7 nights in Jun 2023
Response from Dirección. on 28 Jun 2023
Dear Guest :We regret for your comments. The hotel has a magnificent location and its rooms correspond to an urban hotel of this category, being highly appreciated in general by our guests.We hope to see you again at HRC Hotel.Have a nice summer , sir.The General Manager.

10/10 Excellent

Hector

Stayed 1 night in Jun 2023
Response from Dirección. on 3 Jul 2023
Estimado cliente.Gracias por su valoración y su estancia en el hotel. Esperamos volver a verle muy pronto entre nosotros.Atentamente,

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Dirección. on 9 Jun 2023
Dear Jill It's a pleasure to see that you anjoyed your stay with us.We hope to see you soon.

8/10 Good

Andy

Stayed 4 nights in May 2023
Response from Dirección. on 16 Jun 2023
Gracias por su valoración

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Dirección. on 25 May 2023
Estimado Daniel,Gracias por valorar a nuestro hotel.Esperamos poder volver a verle pronto.

8/10 Good

terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. The only downside, bad wifi connection and it is unsecured!
Stayed 4 nights in Apr 2023
Response from Dirección. on 5 May 2023
Dear Terry,The idea is to have a hassle free Wifi connection. This can affect the connection in certain moments.

10/10 Excellent

Jovo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very secure hotel. We got room on top floor with a big terrace and enjoyed view of Madrid rooftops.
Stayed 4 nights in Apr 2023
Response from Dirección. on 2 May 2023
Dear Jovo,it is always a pleasure receiving gests like you. Our superior rooms are a great way to enjoy one of the best views of the area.

10/10 Excellent

Marcelino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is at walking distance to Puerta Del Sol, Plaza Mayor, Palacio Real, Gran Vía y El Rastro (5-15 minutes). All the staff were very pleasant. I plan to stay there in my next trip!
Stayed 3 nights in Apr 2023
Response from Dirección. on 2 May 2023
Thank you very much for your great comments.We always strive to do our best, and we are glad to see that we are managing.Waiting to receive you soon,

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Madrid for getting to some of the major tourist attractions. Close enough to some tapas bars and the location is nice and quiet.
Stayed 3 nights in Apr 2023
Response from Dirección. on 25 Apr 2023
Dear Mark,Thanks for your great comments.Glad you could enjoy Madrid from our hotel, and its great location.Next time if you get a superior room, you will also have astonishing views too.

6/10 Okay

Rosie

Travelled with family
Liked: Staff & service
Disliked: Amenities
The area around
Response from Dirección. on 6 Apr 2023
Dear Rosie,Totally agree with you. Our hotel is in the centre of Madrid, close to restaurants, tapas bar, theatres, historical buildings, El Rastro, and so much more….Here we are for you to come back and discover the rest of Madrid.

10/10 Excellent

Paul

Stayed 5 nights in Mar 2023
Response from Dirección. on 30 Mar 2023
Estimado Paul,Muchas gracias por su excelente puntuación.Estamos muy orgullosos de haber podido darle el servicio que se merece.Le esperamos en su próxima visita.

10/10 Excellent

Guillermo

Stayed 1 night in Feb 2023
Response from Dirección. on 27 Feb 2023
Muchas gracias por esta gran puntuación.Esperamos tenerlos de nuevo en breve.

2/10 Terrible

VALENTINA

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Me and my wife had the worst experience and the worst stay ever at HRC hotel I wish I knew more about this earlier before payment. But we didn't pay much attention because we wanted a place near the city center and that was our big mistake choosing this hotel, anyway we had some surprises when we got there, We are in 2023 I've traveled a lot in my life but i have never been told or seen a hotel having central heating, while the rooms are cold you have to wait until its 5 pm so they turn the heating on,. The water in the shower was barely hot. The only kind person was cleaning staff. I went through this bad experience and I hope no one else goes through this.
Stayed 8 nights in Feb 2023
Response from Dirección. on 23 Feb 2023
Dear Valentina, I'm surprised to hear that. Usually our guests comments that the hotel's heat is quite good.It's true that during the day we shut it off since there is no need for it, but should you feel cold, just ask in reception, and gladly they will switch it on again.Regards,

10/10 Excellent

Elleonora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Jan 2023
Response from Dirección. on 1 Feb 2023
Muchas gracias Elleonora,Es grato recibir ese reconocimiento, ya que nos esforzamos bastante para que nuestra atención sea de lo mejor.

6/10 Okay

kenneth

Travelled with family
Disliked: Cleanliness, staff & service, amenities
There was a dirty sock in the closet and the receptionist and the housekeeper attitudes were not pleasant about this matter.
Response from Dirección. on 1 Feb 2023
Dear Kenneth, Sorry to hear that. We have addressed this issue and will make sure such a situation will not be repeated.

6/10 Okay

Emre

Stayed 3 nights in Dec 2022
Response from Dirección. on 1 Feb 2023
Estimada Emre,Gracias por tomar su tiempo en valorarnos.Esperamos volver a verles pronto.

4/10 Poor

Janet

Travelled with family
Disliked: Staff & service
Overall poor
The hotel was nice staff friendly however no restaurant apart from small room for breakfast which was minimal very little choice there was no bar or room for you to relax in overall very poor. You had to walk to the bars and restaurants took around 5 minutes.
Stayed 4 nights in Nov 2022
Response from Dirección. on 23 Nov 2022
Dear Janet, thank you for your comments about our staff, we try to give our best. Our cafeteria is open during the mornings, aniway were sorry because youre disappointed about it. Fortunately we are in the main restaurants and bars area of the city.

8/10 Good

sandra

Stayed 2 nights in Oct 2022

6/10 Okay

Eduardo S

"Meh" hotel
Overpriced for what you get. Nothing special. Just meh.
Stayed 1 night in Sep 2022
Response from Dirección. on 30 Sept 2022
Dear Mr. Eduardo S. Thank you for sharing your comment. Were sorry that you had a "Meh" experience in our hotel. Anyway, a "Meh" is better than a "Bad". Unfortunately the prices could seem high to you, sleeping in Madrid center, but never overpriced.

2/10 Terrible

Ahmed F

Stayed 2 nights in Aug 2022
Response from Dirección. on 3 Sept 2022
Dear Ahmed F. thank for rating our hotel. Hope you have a better stay with us next time.

6/10 Okay

Claudia, west new york

Travelled with family
Liked: Cleanliness
The area is local and perfect. Close to the plaza mayor and food is good too. The towels need to be changed because they are yellowish. The staff is a bit rude, but other than that perfect location.
Stayed 2 nights in Aug 2022
Response from Dirección. on 3 Sept 2022
Dear Claudia thank you very much for comment and rating our hotel. These comments are really useful for us. Were sorry because you had the feeling of a little rudness in us. Well study about the towels because they are all new. Thank you aniway for your kind comments.

10/10 Excellent

Meredith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, near everything but quiet and comfortable
Stayed 1 night in Jun 2022
Response from Dirección. on 4 Jul 2022
Dear Meredith, thank you sharing your kind opinion about us.

4/10 Poor

Rony, Roseville

Travelled with family
Disliked: Amenities, property conditions & facilities
Property was old. One of the staff was rude. Breakfast was average. Carpet in the hotel had a strong sweet odor. Room for three was really cramped
Stayed 3 nights in Jun 2022
Response from Dirección. on 28 Jun 2022
Dear Rony, please accept my apologyzes if one of our staff members was rude with you. That´s unacceptable. Our goal is a personal, charm service. Hope the rest of us would be ok with you. About the carpets, we clean them daily, maybe you got that smell right when the cleaning was done. Thank you for your comments, always useful for us.

8/10 Good

Estelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was ideally situated for seeing all the sights. Great for tapas bars and cafe's and the hop on hop off bus. More literature in English on what to see and do would have been helpful and a map in english would have been more useful. Overall it suited our needs for convenience and location. Would stay there again
Stayed 4 nights in May 2022
Response from Dirección. on 11 Jun 2022
Dear Stelle, thank you for sharing your opinion with all the Expedia members. Thanks for your comments, specially about literature on English. We had a lot but due to new technologies and healthy measures we decided to decrease some of this literature.

8/10 Good

Blair

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Dirección on 25 May 2022
Thank you Blair, for rating our hotel.

10/10 Excellent

Sharlo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in May 2022
Response from Dirección. on 11 Jun 2022
Dear Sharlo, thank you for sharing your opinion with all the Expedia members.

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the close proximity to all the places we wanted to visit in Madrid. All could be reached by walking.
Stayed 4 nights in Mar 2022
Response from Dirección. on 5 May 2022
Thank you for your kind rewiew. Indeed we have a great situation, but the most important is that you enjoyed your stay.

10/10 Excellent

Lukasz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022