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Reviews of Quality Inn & Suites Walnut - City of Industry

2.5 out of 5
Quality Inn & Suites Walnut - City of Industry
1170 Fairway Dr, Walnut, CA

Reviews

7.2

Good

Rating 10 - Excellent. 218 out of 794 reviews" "
Rating 8 - Good. 248 out of 794 reviews" "
Rating 6 - Okay. 160 out of 794 reviews" "
Rating 4 - Poor. 94 out of 794 reviews" "
Rating 2 - Terrible. 74 out of 794 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

XIAO NAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Mar 2024

8/10 Good

Han

Liked: Cleanliness, staff & service
I like everything but the facility is old
Stayed 2 nights in Mar 2024
Response from AGM on 1 Apr 2024
Thank you for sharing with us your experience. We will share this information with our management team. We hope to see you again in the near future.

6/10 Okay

Bertha, Northa Las Vegas

Liked: Staff & service
Bathroom floor tile was either soiled or in desparate need of repairs. Bathroom sink was mot thoroughly cleaned.
Stayed 1 night in Mar 2024
Response from AGM on 1 Apr 2024
Thank you for sharing your feedback. We will definitely share your feedback with our housekeeping and maintenance department. We apologize for the inconvenience. We hope you can consider giving us a second chance in the near future.

10/10 Excellent

SAIBEI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Food is good.
Stayed 3 nights in Mar 2024
Response from Guest service manager on 29 Mar 2024
Thank you for staying with us! We hope to see again soon!

10/10 Excellent

HONGYANG

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here for a quick weekend trip. The hotel room was nice and clean. Walls are a little thin though if you have loud neighbors. Area is nice with easy parking and had good value.
Stayed 3 nights in Mar 2024
Response from Guest service manager on 26 Mar 2024
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Leland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest service manager on 29 Mar 2024
Thank you for staying with us! We hope to see again soon!

2/10 Terrible

jim

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest service manager on 29 Mar 2024
Thank you for your feedback. We hope we get another chance in the near future.

8/10 Good

Jarnli, Prescott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean bedding. Carpets need cleaning. But pretty pool area and the jacuzzi works. Everyone on staff was very nice.
Stayed 2 nights in Mar 2024
Response from Guest service manager on 26 Mar 2024
Thank you for staying with us. We will use your feedback for improvements. We hope to see you again soon!

8/10 Good

Maria

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Breakfast was great and i liked the checkout time they give you
Stayed 2 nights in Mar 2024
Response from Guest service manager on 20 Mar 2024
Thank you for staying with us. We hope to have you stay with us again in the near future.

10/10 Excellent

Tze-Wah, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AGM on 27 Feb 2024
Thank you for sharing and taking the time to fill out this survey.

10/10 Excellent

Osvaldo

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from AGM on 19 Feb 2024
Thank you for taking the time to fill out this survey. It was a pleasure to have had you as our guests. We hope to see you again in the near future!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms for the price !
Stayed 1 night in Feb 2024
Response from Guest service manager on 8 Feb 2024
Thank you for staying with us! We hope to have you stay with us again soon!

2/10 Terrible

Rck

Disliked: Cleanliness, staff & service, property conditions & facilities
They did not booked me a room. They said it's full and they will call me but they didn't.
Stayed 1 night in Jan 2024
Response from AGM on 30 Jan 2024
We apologize for the inconvenience it may have caused you. We will further investigate and make sure things like this do not happen again. We hope to have a second chance in the near future where we are allowed to make an exceptional stay for you.

6/10 Okay

Ja Won

Liked: Staff & service
Water pressure is not strong
Stayed 3 nights in Jan 2024
Response from Guest service manager on 23 Jan 2024
Thank you for staying with us. We apologize we didn't meet your expectation at this time. We hope to have you stay with us in the near future.

10/10 Excellent

marcel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
great breakfast
Stayed 2 nights in Jan 2024
Response from AGM on 16 Jan 2024
We are happy to hear that you were able to enjoy our hot breakfast. We hope you to see you again soon!

6/10 Okay

Anna

Stayed 1 night in Jan 2024
Response from AGM on 16 Jan 2024
Thank you for taking the time to fill out our online survey. We hope to see you again in the near future.

2/10 Terrible

Larry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service
Its was freezing in the lobby area. The heater was not on. Asked the front desk but said if they feel cold they will turn it on. I looked at the temperature on the thermostat and it was like 61.
Stayed 1 night in Jan 2024
Response from AGM on 16 Jan 2024
Thank you for sharing your feedback. We will share these pictures with management and staff so that we can improve and provide an exceptional stay for our future guests. We hope you can consider giving us a second chance in the near future.

6/10 Okay

JOHN

Liked: Cleanliness, staff & service
Disliked: Room comfort
The bed was not good and they had a dog Barking all night long.. It's the first time that they didn't take care of the problem of the dog and that I had a bad bed mattress.
Stayed 2 nights in Dec 2023
Response from AGM on 16 Jan 2024
Thank you for sharing your feedback with us. We will further investigate this matter and make sure this kind are handled differently. We hope you can consider giving us a second chance in the near future.

6/10 Okay

Randy

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I booked my stay on line not knowing the room the individual put me, would be a handicap access, which I refuse to stay, then I asked if I could transfer to another room, the attendant (she) instead accommodating me bcoz I check in late, she charged me xtra $24 on top of my $110 booking online, it was a rip off, had no choice but to pay the difference smh..
Stayed 1 night in Dec 2023
Response from Guest service manager on 3 Jan 2024
Hello Randy, we apologize for the inconvenience you may had during your stay. In our records you booked an accessible king size bed. The front desk only checked you in to the room you reserve online. Since you wanted to move rooms we had to charge you a small fee to switch the type. We hope to see you again in the near future.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They gave me a room that was designed for someone handicapped. At that, floorboards were creaking, rust on the metal everywhere, A/C unit so old it sounded like it was on its last leg. They really make you feel you paid bargain price for their room.......
Stayed 1 night in Dec 2023
Response from AGM on 1 Jan 2024
We apologize for any inconvenience you had or miscommunication while booking your reservation. We are constantly making upgrades to our rooms so that we can provide our guests and exceptional stay. We hope you can consider giving us a second chance in the near future.

6/10 Okay

Lucio

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Tv dint work thers a $200 deposit for a $70 dollar stay .
Stayed 1 night in Dec 2023
Response from AGM on 29 Dec 2023
Thank you for providing us your feedback. We will further investigate about the tv not working. We apologize for the inconvenience. Thank you for staying with us, we hope you can consider giving us a second chance in the near future.

8/10 Good

Daney

Liked: Cleanliness, staff & service, amenities
The Staff were great. Very friendly and concerned for my welfare. The building is a little old and could use some aesthetic repairs. Has a cute patio with pool. Otherwise, it was a bed I could sleep in while visiting my family for the Holidays.
Stayed 5 nights in Dec 2023
Response from AGM on 29 Dec 2023
Thank you so much for sharing your feedback with us. It was a pleasure to have had you as our guests.

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Guest service manager on 28 Dec 2023
Thank you for staying with us. We hope to see you again soon.

2/10 Terrible

Karim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on 26 Dec 2023
Thank you for taking our online survey. We apologize for the inconvenience that you may have had during your stay. We hope you can consider giving us again in the near future.

6/10 Okay

Vilma

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good for 1 night
Our stay is OK. We were only there for 1 night but the hotel lacks serious maintenance. The shower control was loose and the water didn't really get hot (just lukewarm), there is a huge gap around the bathroom sink & the countertop, the corner of thebaseboard in the bathroom was coming off & seriously lacks caulking, it has a musty smell. The hotel is good for only 1 night stay, no more. But other than that we enjoyed the breakfast.
Stayed 1 night in Dec 2023
Response from Guest service manager on 19 Dec 2023
Thank you for staying with us. Your information will be brought up to the maintenance department. We truly appreciated you as a guest. We hope to see you again

6/10 Okay

Victoria

Stayed 1 night in Dec 2023
Response from Guest service manager on 19 Dec 2023
Thank you for staying with us. We hope we can provide better quality service on your next stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest service manager on 19 Dec 2023
Thank you for staying with us. We hope to see you again soon.

6/10 Okay

Shawn

Stayed 1 night in Dec 2023
Response from Guest service manager on 15 Dec 2023
Thank you for staying with us. We hope to see you again soon.

8/10 Good

Babak

Stayed 1 night in Dec 2023
Response from AGM on 1 Jan 2024
Thank you for taking the time to fill out our online survey. It was a pleasure to have had you as our guests.

10/10 Excellent

James

Travelled with family
Great place to stay.
Good location right off freeway. We stayed at this hotel many times and it is constantly improving. The hot breakfast is great. The workers areall friendly and helpful.
Stayed 2 nights in Nov 2023
Response from AGM on 5 Dec 2023
Thank you for being loyal guests to our hotel. It has been our pleasure to have you stay here. We hope to see you again in the near future.

4/10 Poor

Richard

Travelled with family
Disliked: Property conditions & facilities
Bad room at Quality Inn
Floors creaked outside and inside the room. View outside the window was a cement wall ten feet away. Bathroom tub was in bad shape.
Stayed 2 nights in Nov 2023
Response from Guest service manager on 1 Dec 2023
Thank you for staying with us. We apologize we failed your expectation at this time. We will forward your feedback to all departments to do our best to void this issue in the future.

8/10 Good

MARK

Stayed 7 nights in Nov 2023
Response from Guest service manager on 22 Dec 2023
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Chi Hua

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Guest service manager on 30 Nov 2023
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to freeway.
Stayed 5 nights in Nov 2023
Response from Guest service manager on 28 Nov 2023
Thank you for staying with us. We hope to see you again soon.

2/10 Terrible

Jesus

Stayed 1 night in Nov 2023
Response from Guest service manager on 19 Dec 2023
Thank you for staying with us. We apologize we didn't meet your expectation at this time. We hope you give us another chance in the near future.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice a pleasant stay. The breakfast was surprisingly good.
Stayed 1 night in Nov 2023
Response from Guest service manager on 28 Nov 2023
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

marcel

Liked: Cleanliness, staff & service, property conditions & facilities
great breakfast
Stayed 1 night in Nov 2023
Response from Guest service manager on 20 Nov 2023
Thank you for your feedback. Hope to see you again soon.

10/10 Excellent

Gheorghe

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Guest service manager on 15 Nov 2023
Thank you for staying with us. Hope to have you stay with us again in the near future.

8/10 Good

Xiaolan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Nov 2023
Response from AGM on 13 Nov 2023
Thank you for your online rating. We hope to have a second chance in the near future.

10/10 Excellent

Helena

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ty
Stayed 2 nights in Oct 2023
Response from AGM on 10 Nov 2023
It was a pleasure to have had you as our guests. Hope we can see you again in the near future.

10/10 Excellent

Deborah

Stayed 2 nights in Oct 2023
Response from Guest service manager on 22 Nov 2023
Thank you for staying with us. Hope to see you again soon!

8/10 Good

Tracy

Stayed 2 nights in Oct 2023
Response from Guest service manager on 15 Nov 2023
Thank you for staying with us. Hope to have you stay with us again in the near future.

10/10 Excellent

Zhongming

Liked: Amenities, property conditions & facilities
good
Stayed 1 night in Oct 2023
Response from AGM on 23 Oct 2023
Thank you for taking the time to do our online survey. It was a pleasure to have been able to have you as our guests. We hope to see you again in the near future.

6/10 Okay

Glenn

Disliked: Cleanliness, property conditions & facilities
Neglected hotel , desperately needs updating
Needs updating, bathroom door had rot Given keys that didn't work Prepaid room at hotels.com, then asked for a $200.00 deposit
Stayed 1 night in Oct 2023
Response from AGM on 20 Oct 2023
Thank you so much for sharing your feedback. We will make sure to use your feedback so we can make improvements and be able to provide a more enjoyable experience.

10/10 Excellent

Roger

Stayed 1 night in Oct 2023
Response from AGM Jeanette Martinez on 19 Oct 2023
Thank you for taking our online survey. It was a pleasure to have had you as our guest. Have a great day!

10/10 Excellent

timothy

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very 👍
Stayed 3 nights in Oct 2023
Response from Guest service manager on 11 Oct 2023
Thank you for staying with us. We hope to see you again soon!

8/10 Good

Cynthia

Liked: Room comfort
Disliked: Cleanliness
Stayed 4 nights in Sep 2023
Response from AGM on 11 Oct 2023
Thank you for taking the time to reply to our online survey. It was our pleasure to have you as our guest.

10/10 Excellent

Babak

Stayed 1 night in Sep 2023
Response from AGM Jeanette Martinez on 19 Oct 2023
Thank you for taking our online survey. It was a pleasure to have had you as our guest.

10/10 Excellent

Zhongming

Stayed 2 nights in Sep 2023
Response from AGM on 19 Oct 2023
Thank you for taking the time to do our online rating. We hope to see you again in the near future.

8/10 Good

Maria Alicia

Travelled with family
Liked: Amenities
Like the breakfast, plenty of choices
Stayed 1 night in Sep 2023
Response from AGM on 11 Oct 2023
Thank you for sharing your feedback. We hope to see you again in the future.