Exterior detail

Reviews of Motel 6 Pomona, CA - Los Angeles

2 out of 5
Motel 6 Pomona, CA - Los Angeles
2470 South Garey Avenue, Pomona, CA

Reviews

6.8
Rating 10 - Excellent. 297 out of 1010 reviews" "
Rating 8 - Good. 246 out of 1010 reviews" "
Rating 6 - Okay. 151 out of 1010 reviews" "
Rating 4 - Poor. 119 out of 1010 reviews" "
Rating 2 - Terrible. 197 out of 1010 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi Michael,Thank you for choosing to stay with us, and we're thrilled to know that you had a pleasant experience. We greatly value your positive rating and strive to ensure 100% guest satisfaction. We always welcome your ideas and suggestions for your future stays, as they help us improve our services. We look forward to the opportunity to serve you again during your next visit.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That there wasn't a way to heat up food or refrigerate food
Stayed 1 night in Mar 2024
Response from Sophia CSR on 24 Mar 2024
Thank you for the high rating! We are glad to learn that you had a great experience overall. We apologize for any inconvenience regarding the lack of facilities to heat up or refrigerate food. Your feedback is valuable, and we will consider it as we strive to improve our amenities for our guests' convenience. We appreciate your understanding and look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 24 Mar 2024
Hi Jose,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.

6/10 Okay

Daily

Location is nearby the freeway.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 21 Mar 2024
Hi Daily,Thank you for your rating and feedback. We appreciate your comment about our convenient location near the freeway. If there's anything specific you'd like us to improve or address to enhance your experience in the future, please let us know. We value your feedback and hope to exceed your expectations on your next visit.

6/10 Okay

Desiree

Stayed 1 night in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Dear Guest,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

10/10 Excellent

Moises

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in and out across the street, 2 gas stations across the street.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 4 Mar 2024
Hi Moises,I am thrilled to hear that you found our location convenient, with easy access to nearby amenities such as gas stations. Thank you for your positive feedback, and we're glad you enjoyed your stay with us. We hope to have the opportunity to welcome you back in the future!

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good nothing i disappointing
Stayed 1 night in Jan 2024
Response from Sophia CSR on 1 Mar 2024
Hi Ralph,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

8/10 Good

Alex

Stayed 1 night in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Hi Alex,We sincerely value your positive rating, and our commitment to ensuring your complete satisfaction remains unwavering. We welcome and encourage your feedback and suggestions for future visits, as they play a vital role in improving our services. We look forward to the opportunity to assist you once again during your next stay.

6/10 Okay

Bobbie Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Hi Bobbie,It brings us joy to learn about your positive experience with our service. We appreciate your generous 3-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed it
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 18 Feb 2024
Hi Vicente,We're thrilled to hear that you enjoyed your stay! Thank you for the glowing rating. We look forward to welcoming you back for another wonderful experience in the future!

10/10 Excellent

Pablo

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None all finest
Stayed 1 night in Feb 2024
Response from Sophia CSR on 13 Feb 2024
Hi Pablo,It brings us immense joy to learn about your delightful experience. We genuinely value your recent stay and the outstanding 5-star rating you provided. Your satisfaction remains our highest priority, and we are eagerly anticipating the opportunity to welcome you back in the future. Thank you for choosing our hotel; we look forward to your return.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 13 Feb 2024
Hi Sean,Knowing that you had a wonderful experience brings us great joy. We sincerely appreciate your recent stay and the fantastic 5-star rating you bestowed upon us. Your satisfaction is our utmost priority, and we eagerly look forward to the chance to serve you again in the future. Thank you for selecting our hotel, and we eagerly anticipate your return.

10/10 Excellent

Alexis

Liked: Staff & service, property conditions & facilities
The staff is very friendly and accommodating... Property was clean very comfortable, would recommend to family and friends and would stay here again 😊
Stayed 1 night in Feb 2024
Response from Sophia CSR on 11 Feb 2024
Hi Alexis,Appreciate your kind words about our friendly and accommodating staff, as well as our clean and comfortable property. We're delighted to hear that you had such a positive experience during your stay! Your recommendation means a lot to us, and we look forward to welcoming you back in the future.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 8 Feb 2024
Hi Sarah,Thank you for your positive rating and feedback! We're delighted to hear that you liked everything about your stay. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. Our team is committed to providing you with exceptional service consistently.

4/10 Poor

Scott

Disliked: Cleanliness, property conditions & facilities
Very Noisy, room had cigarette burns on tub, counters, and night stand.
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 6 Feb 2024
Hi Scott,We apologize for the noise disturbance and the cleanliness issues you experienced during your stay. This does not reflect our standards, and we will address these concerns immediately. Your feedback is valuable, and we hope to have the opportunity to provide you with a much-improved experience during any future visits.

8/10 Good

Norma

Travelled with partner
Liked: Staff & service
Dangerous area
Stayed 1 night in Feb 2024
Response from Sophia CSR on 5 Feb 2024
Hi Norma,We regret to hear that you found the area to be concerning during your stay. Your safety and well-being are our priorities, and we take this feedback seriously. Could you please provide more details about your experience so we can address any specific concerns you may have had? Your input will help us take appropriate measures to ensure a safer and more comfortable environment for our guests. We look forward to hearing from you.

10/10 Excellent

Leonardo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 7 nights in Jan 2024
Response from Sophia CSR on 4 Feb 2024
Hi Leonardo,It brings us immense joy to learn about your delightful experience. We genuinely value your recent stay and the outstanding 5-star rating you provided. Your satisfaction remains our highest priority, and we are eagerly anticipating the opportunity to welcome you back in the future. Thank you for choosing our hotel; we look forward to your return.

4/10 Poor

Gabriella

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean and no fridge or microwave staff not nice
Stayed 1 night in Jan 2024
Response from Sophia CSR on 4 Feb 2024
Hi Gabriella,We sincerely apologize for the shortcomings you experienced during your stay. Cleanliness, amenities, and friendly staff are essential aspects of our service, and we regret falling short of your expectations. Your feedback is valuable, and we will address these issues promptly. We look forward to enhancing your experience on any future visits.

8/10 Good

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
The pool has a nice view of palm trees
Stayed 1 night in Jan 2024
Response from Sophia CSR on 30 Jan 2024
Hi Desiree,It's wonderful to hear that you enjoyed the view of palm trees from our pool! We aim to provide a pleasant and relaxing atmosphere for our guests, and we're delighted that the pool area offers a nice view for you. If you have any suggestions for improvement, feel free to share. We look forward to hosting you again in the future. Thank you for choosing our establishment!

4/10 Poor

Sherry

Disliked: Cleanliness, amenities
The first room I was given was not clean abd/or still occupied. The laundry facilities weren't available. Office personnel not available at front desk at times.
Stayed 4 nights in Jan 2024
Response from Sophia CSR on 29 Jan 2024
Hi Sherry,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is crucial, and we assure you that we will address these issues promptly to ensure a more seamless and satisfactory experience for our guests. If your travels bring you back to our area, we hope to have the opportunity to provide you with a much-improved stay.

2/10 Terrible

Giancarlo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible very noisy had to Leave in the middle of my stay. They didn’t want to move me or nothing. Wish I can give 0 stars couldn’t even get a refund
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 27 Jan 2024
Hi Giancarlo,I'm sorry to hear about your disappointing experience. It's concerning that the noise disrupted your stay. We'll share your concerns with the management to address and improve upon these issues for future guests. If you have any further concerns please call up the property for the resolution.

10/10 Excellent

Sean

Stayed 1 night in Jan 2024
Response from Sophia CSR on 12 Feb 2024
Hi Sean,Receiving a flawless 5-star rating from our esteemed guests fills us with gratitude and reinforces our dedication to providing outstanding service. We're delighted that your stay was a positive experience, and we're eagerly anticipating the opportunity to welcome you back on your future travels.

10/10 Excellent

Alexis

Stayed 2 nights in Jan 2024
Response from Sophia CSR on 23 Jan 2024
Hi Alexis,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

2/10 Terrible

Julio

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The where rude and dirty
Stayed 1 night in Jan 2024
Response from Sophia CSR on 22 Jan 2024
Hi Julio,We apologize for the disappointing experience you had with our staff and cleanliness. This falls short of our service standards, and we take your feedback seriously. We'll address these issues promptly to ensure a more positive experience for future visits. Thank you for bringing it to our attention.

6/10 Okay

Desiree

Disliked: Cleanliness
Need to do a better job cleaning rooms and washing linens. Also need to fix washers and dryers that are supposed to be available to guests.
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 21 Jan 2024
Hi Desiree,We sincerely apologize for the cleanliness and laundry facility issues you encountered during your stay. Your feedback is valuable, and we take it seriously. Rest assured, we will address the cleaning standards and work on resolving the problems with washers and dryers to enhance the overall guest experience. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Iliana

Stayed 1 night in Jan 2024
Response from Sophia CSR on 21 Jan 2024
Hi Iliana,Getting a 5-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.

6/10 Okay

Vianey

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Sophia CSR on 18 Jan 2024
Hi Vianey,Appreciate you for awarding us with a 3-star rating. We trust you had a wonderful stay. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We are eagerly anticipating your next visit!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from Sophia CSR on 22 Jan 2024
Hi Sean,Appreciate your observation and positive feedback. We're committed to maintaining a clean and comfortable environment for our guests. If there's anything specific you appreciate or any suggestions for improvement, feel free to let us know. We hope to host you again soon!

10/10 Excellent

Alexis

Travelled with family and small children
Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 16 Jan 2024
Hi Alexis,Knowing that you had a wonderful experience brings us great joy. We sincerely appreciate your recent stay and the fantastic 5-star rating you bestowed upon us. Your satisfaction is our utmost priority, and we eagerly look forward to the chance to serve you again in the future. Thank you for selecting our hotel, and we eagerly anticipate your return.

10/10 Excellent

Nestor

Stayed 1 night in Jan 2024
Response from Sophia CSR on 15 Jan 2024
Hi Nestor,Receiving a 5-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.

10/10 Excellent

Sean

Stayed 1 night in Jan 2024
Response from Sophia CSR on 4 Feb 2024
Hi Sean,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

10/10 Excellent

Sergio

Stayed 1 night in Jan 2024
Response from Sophia CSR on 13 Jan 2024
Hi Sergio,Getting a 5-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.

8/10 Good

Desiree

Stayed 3 nights in Jan 2024
Response from Sophia CSR on 12 Jan 2024
Hi Desiree,Thank you for choosing to stay with us, and we're thrilled to know that you had a pleasant experience. We greatly value your positive rating and strive to ensure 100% guest satisfaction. We always welcome your ideas and suggestions for your future stays, as they help us improve our services. We look forward to the opportunity to serve you again during your next visit.

10/10 Excellent

Sean

Stayed 1 night in Jan 2024
Response from Sophia CSR on 27 Jan 2024
Hi Sean,It brings us immense joy to learn about your delightful experience. We genuinely value your recent stay and the outstanding 5-star rating you provided. Your satisfaction remains our highest priority, and we are eagerly anticipating the opportunity to welcome you back in the future. Thank you for choosing our hotel; we look forward to your return.

8/10 Good

Lynnette

Stayed 6 nights in Dec 2023
Response from Sophia CSR on 9 Jan 2024
Hi Lynnette,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.

10/10 Excellent

Sean

Stayed 2 nights in Dec 2023
Response from Sophia CSR on 24 Jan 2024
Hi Sean,Receiving a flawless 5-star rating from our esteemed guests fills us with gratitude and reinforces our dedication to providing outstanding service. We're delighted that your stay was a positive experience, and we're eagerly anticipating the opportunity to welcome you back on your future travels.

8/10 Good

Sean

Stayed 1 night in Jan 2024
Response from Sophia CSR on 24 Jan 2024
Hi Sean,Appreciate you for taking the time to give us a 4-star rating. We are glad to hear that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future.

2/10 Terrible

Gabriel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible Cigarettes' smell in two of the three rooms. We had to change twice. The last room smelled of cat pee. All three were dirty and disgusting. Will never stay here again. Go back to 6$
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 3 Jan 2024
Hi Gabriel,Ensuring the cleanliness of our property is a top priority for our team, and we are disheartened to learn that you had concerns about our diligence in this regard. We sincerely apologize for any inconvenience you experienced, as it is never our intention for our customers to have a less-than-satisfactory experience. Your feedback is valuable, and our housekeeping team will utilize it to address the mentioned concerns and enhance their performance. We genuinely hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable stay.

4/10 Poor

Allyson

Travelled with group
Disliked: Cleanliness
Did the job of providing beds and place to rest. However there were roaches in the bathroom, primarily under the toilet seat and tub. They were also coming out of the main light above a charging port in between the beds.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 3 Jan 2024
Hi Allyson,Our entire team expresses regret for the unpleasant experience you had at our property. We sincerely apologize for the issues related to bugs. We've communicated your feedback to the relevant staff to address the pest problem promptly. We hope you'll consider giving us another chance the next time you're in the area.

4/10 Poor

Edwin, Pomona

Stayed 1 night in Dec 2023
Response from Sophia CSR on 15 Jan 2024
Hi Edwin,We're eager to understand the challenges you faced during your visit as you've rated us 2. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to serve you in the future better.

8/10 Good

Pablo

Stayed 1 night in Dec 2023
Response from Sophia CSR on 27 Dec 2023
Hi Pablo,Appreciate you for taking the time to give us a 4-star rating. We are glad to hear that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Viviana

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Sophia CSR on 25 Dec 2023
Hi Viviana,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

4/10 Poor

Shaquita

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Accessible room is not really accesible
Front desk customer service was good. I checked into an accessible room with my disabled mom but the room was not accessible, only barely the restroom. The room was not because I was unable to maneuver her wheelchair in between the beds smh. The “accessible” bathroom open outwards causing the 2nd bed to stop it from opening all the way. It was disappointing because we stayed in an accessible room that was not really accommodating so it was a huge inconvenience. I found a small spider climbing on the walls and the only reason I didn’t ask to change rooms was because I had already took my Mom a shower for the evening. While showering the entire bathroom floor got wet causing the entire front half of the room to flood. We asked for towels to clean up the flooded floors and had to send my children back twice. Of course our luggage got wet from the flood. Me and my family enjoy our stays at Motel 6 but this was the most disappointing stay. Front desk customer service was ok, but everything else in the room was completely unsatisfactory.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 22 Dec 2023
Hi Shaquita,We sincerely apologize for the inconvenience you and your mom faced during your stay. Your feedback is essential to us, and we regret that the accessible room did not meet the necessary standards. We are addressing the issues you raised, including the accessibility of the room and the bathroom layout, to ensure a more comfortable experience for all guests. We also regret to hear about the cleanliness issues and the inconvenience caused by the flooding in the bathroom. Please allow us the opportunity to make it right.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The office staff was nice. The room was clean.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 22 Dec 2023
Dear Guest,Thank you for taking the time to share your positive experience with us. We're delighted to hear that our office staff was accommodating and that you found your room to be clean. Your kind words are greatly appreciated, and we look forward to providing you with excellent service on future visits.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap, clean and all you need
Stayed 1 night in Dec 2023
Response from Sophia CSR on 20 Dec 2023
Hi Kevin,Pleased to hear that your experience was affordable, clean, and met all your needs. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on 17 Dec 2023
Hi Jason,Receiving a flawless 10-star rating from our esteemed guests fills us with gratitude and reinforces our dedication to providing outstanding service. We're delighted that your stay was a positive experience, and we're eagerly anticipating the opportunity to welcome you back on your future travels.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on 17 Dec 2023
Hi Jason,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 17 Dec 2023
Hi Julio,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

4/10 Poor

Darryl

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It had no refrigerator or microwave on the property, mold around the tubes and no water pressure. Hated to have to go off property to heat your food and use the sink to keep things cold. Only good for a one night stay
Stayed 1 night in Dec 2023
Response from Sophia CSR on 15 Dec 2023
Hi Darryl,Your feedback is important to us, and we regret that the lack of a refrigerator, microwave, mold, and low water pressure affected your experience. We understand the importance of these amenities and will use your comments to address and improve these issues. We hope to have the opportunity to better accommodate you in the future.

10/10 Excellent

Tyre

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sophia CSR on 13 Feb 2024
Hi Tyre,Getting a 5-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.