View from room

Reviews of Los Angeles Airport Marriott

4 out of 5
Los Angeles Airport Marriott
5855 W Century Blvd, Los Angeles, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 1297 out of 2252 reviews" "
Rating 8 - Good. 508 out of 2252 reviews" "
Rating 6 - Okay. 194 out of 2252 reviews" "
Rating 4 - Poor. 131 out of 2252 reviews" "
Rating 2 - Terrible. 122 out of 2252 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Arijana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Apr 2024
Response from Hotel Guest Relations Team on 16 Apr 2024
Dear Arijana, We are happy you chose Los Angeles Airport Marriott for your recent visit to Los Angeles. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Kindest regards,Hotel Guest Relations Team

10/10 Excellent

Sunni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms.. sports bar was nice. Gets busy at night. Ubering was easy. Mall was close enough. Pretty great hotel. Would stay again.
Stayed 1 night in Apr 2024
Response from Hotel Guest Relations Team on 11 Apr 2024
Dear Sunni, Thank you for being our guest at Los Angeles Airport Marriott and sharing your positive experience. We are delighted to read that you enjoyed our great rooms and had a good time at our sports bar. It's also great to know that getting around with Uber was convenient for you and that the nearby mall was a plus. Moreover, we are thrilled to read that you have already decided to stay with us again, and we look forward to hosting you again.Kindest regards,Hotel Guest Relations Team

8/10 Good

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was not clear on website. It is $60 per night and you are not able to go in and out.
Stayed 1 night in Apr 2024
Response from Hotel Guest Relations Team on 11 Apr 2024
Dear Amy, Thank you for reviewing your recent stay with Los Angeles Airport Marriott. We are glad your overall experience was pleasant; however, we apologize for your disappointment regarding the parking situation at our hotel. We understand that clear information about parking fees and policies is crucial for our guests, and we will work on improving the clarity of this information on our website to ensure that future guests are well-informed before booking. Thank you for bringing this to our attention, and we hope to welcome you back for a much more satisfying experience.Kindest regards,Hotel Guest Relations Team

10/10 Excellent

Branko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to LAX with a hotel shuttle service to the airport
Stayed 1 night in Apr 2024
Response from Hotel Guest Relations Team on 10 Apr 2024
Dear Branko, Thank you for choosing Los Angeles Airport Marriott and for your excellent review. We are delighted that you found our location near the airport convenient and that our shuttle service added to your overall experience. It is always gratifying to receive praise for exceeding expectations, and we look forward to welcoming you back for another exceptional stay in the future.Kindest regards,Hotel Guest Relations Team

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal stage for transiting from hire car to airport. Helpful and friendly staff
Stayed 1 night in Apr 2024
Response from Hotel Guest Relations Team on 10 Apr 2024
Dear David, Thank you for being our guest at Los Angeles Airport Marriott and sharing your review. We're pleased to read that you found our hotel to be an ideal stopover for transitioning from a hire car to the airport. It also warms our hearts to know that our team provided hospitable service during your stay. Thank you again for your great feedback, and we hope to be your hotel of choice if another visit to our area is in your plans.Kindest regards,Hotel Guest Relations Team

6/10 Okay

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely property but unforunately we got a room facing the street. they hav many that face the pool and palm trees. they also have a patio, none of which we had. Also wanted to use Expedia pointswhich they had never heard of..
Stayed 1 night in Mar 2024
Response from Guest Relations Team on 8 Apr 2024
Dear Marlene, Thank you for being our guest and for taking the time to share your evaluation. We are pleased you liked our beautiful property but regret not meeting your expectations in the areas outlined. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience and regret your disappointment with the view from your room. Please know our front desk is always available to help enhance your stay. We hope you will give us another opportunity to show you our commitment to providing exceptional hospitality on your next visit to Los Angeles. Kindest regards,Hotel Guest Relations Team

10/10 Excellent

Kristel Zarah E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Guest Relations Team on 6 Apr 2024
Dear Kristel Zarah E, We are thrilled you had an excellent stay at Los Angeles Airport Marriott, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Kindest regards,Hotel Guest Relations Team

10/10 Excellent

Ai

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here one night to break up our flights. It was so convenient as it’s minutes away from LAX and they have a free shuttle to the airport. The staff is so incredibly nice - Corliss especially was the best at the front desk. Our trip started a little rough as our flight was incredibly delayed but as soon as we got the Marriott it all turned around for the better thanks to Corliss’ positive and welcoming spirit as well as the rest of the staff there! We will definitely stay here again!
Stayed 1 night in Apr 2024
Response from Hotel Guest Relations Team on 4 Apr 2024
Dear Ai, Thank you for choosing Los Angeles Airport Marriott and taking the time to share your experience. We're delighted to read that our convenient location and complimentary shuttle service helped ease your travel stress. It's also heartening to know that Corliss and the rest of our team provided exceptional service, turning your rough start into a pleasant stay. We look forward to welcoming you back for another great experience. Safe travels!Kindest regards,Hotel Guest Relations Team

8/10 Good

George

Not bad for price
Stayed 1 night in Mar 2024
Response from Hotel Guest Relations Team on 3 Apr 2024
Dear George, Thank you for staying with Los Angeles Airport Marriott and leaving your review. We're glad you were satisfied with your stay at our hotel, and we look forward to welcoming you back on your next visit.Kindest regards,Hotel Guest Relations Team

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with wonderful restaurants and great service. The pool garden is beautiful and the rooms were excellent. Also quick shuttle service to LAX.
Stayed 1 night in Apr 2024
Response from Hotel Guest Relations Team on 5 Apr 2024
Dear Robert, We are glad you could take advantage of being able to dine in our hotel restaurant and also for sharing your experience. Our team takes great pride in providing quality food and service, and we will enjoy passing along your wonderful comments. We are also delighted that you liked our comfortable rooms and pool garden area. Thank you for your kind words about our airport shuttle! We aim to provide our guests with hassle-free travel experiences, and we're thrilled to hear how much this great amenity added to your stay. It was our pleasure to host you at Los Angeles Airport Marriott, and we look forward to seeing you soon.Kindest regards,Hotel Guest Relations Team

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Guest Relations Team on 4 Apr 2024
Dear Justin, We are delighted you enjoyed your stay with us at Los Angeles Airport Marriott. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. It was a pleasure having you as our guest, and we hope to see you again soon.Kindest regards,Hotel Guest Relations Team

10/10 Excellent

Latonya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so polite and helpful
Stayed 1 night in Mar 2024
Response from Hotel Guest Relations Team on 1 Apr 2024
Dear Latonya, Thank you for choosing Los Angeles Airport Marriott and taking the time to write a review. We are glad you enjoyed your stay and appreciate recognizing the service provided by our associates. Our team works hard to ensure guests enjoy a relaxing and carefree time with us, and we're glad their caring hospitality was the highlight of your stay. We hope to be your hotel of choice if another visit to our area is part of your plans.Kindest regards,Hotel Guest Relations Team

4/10 Poor

Natalya

Disliked: Staff & service, property conditions & facilities
Very expensive parking, no free wi-fi, very overpriced property.
Stayed 1 night in Mar 2024
Response from Hotel Guest Relations Team on 29 Mar 2024
Dear Natalya, Thank you for being our guest and reviewing our hotel. We strive to provide value to our guests while maintaining the quality of our services and amenities. However, we're sorry that you were disappointed that our prices did not align with the value of the services and amenities we offer. Thank you for sharing your thoughts, and we hope to have the opportunity to welcome you back in the future.Kindest regards,Hotel Guest Relations Team

10/10 Excellent

Courtenay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Guest Relations Team on 28 Mar 2024
Dear Courtenay, Thank you for being our guest and for the high rating. It is wonderful to know that you enjoyed your time at Los Angeles Airport Marriott and that we exceeded all of your expectations. It was a pleasure to have you as our guest, and we can't wait to welcome you back for another pleasurable experience.Kindest regards,Hotel Guest Relations Team

10/10 Excellent

Imani

Stayed 3 nights in Mar 2024
Response from Hotel Guest Relations Team on 15 Apr 2024
Dear Imani, We are thrilled you had a fantastic stay! Thank you for choosing Los Angeles Airport Marriott during your visit to the area, and we hope to see you again soon.Kindest regards,Hotel Guest Relations Team

10/10 Excellent

Chris

Stayed 1 night in Mar 2024
Response from Hotel Guest Relations Team on 12 Apr 2024
Dear Chris, We love knowing that you had such a great experience. Thanks for choosing Los Angeles Airport Marriott, and we hope your next visit with us will be soon!Kindest regards,Hotel Guest Relations Team

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property with great restarants and friendly staff.
Stayed 1 night in Mar 2024
Response from Guest Relations Team on 23 Mar 2024
Dear Robert, Thank you for staying with us at the Los Angeles Airport Marriott and for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our comfortable accommodations, dining options, and service. We hope to see you again soon and wish you all the best with your travels. Kindest regards,Hotel Guest Relations Team

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Guest Relations Team on 20 Mar 2024
Dear Jessica, Thank you for the excellent rating for Los Angeles Airport Marriott. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Kindest regards,Hotel Guest Relations Team

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Guest Relations Team on 20 Mar 2024
Dear Daisy, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Los Angeles Airport Marriott.Kindest regards,Hotel Guest Relations Team

10/10 Excellent

Shawnice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Every employee we encountered was so friendly and went above and beyond to make our stay comfortable. Our room was clean and the housekeepers kept our room clean daily. The pool and hot tub were nice and it was nice to have so many dining options on site. I will definitely come back to this hotel
Stayed 6 nights in Mar 2024
Response from Guest Relations Team on 18 Mar 2024
Dear Shawnice, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed the comfort of your well-maintained room, our outstanding hospitality, and the many amenities we offer. We look forward to seeing you again soon for another great stay!Kindest regards,Hotel Guest Relations Team

8/10 Good

Aleksandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room could have used more/better lighting, as well some more closet and or drawer space/options. Our booking was for 4 people and there was only a tiny closet and 2 drawers total. Other than that it’s a convenient location, the hotel always looked clean, and the staff are quick to respond to any requests/needs.
Stayed 7 nights in Mar 2024
Response from Guest Relations Team on 18 Mar 2024
Dear Aleksandra, Thank you for being our guest and for taking the time to share your evaluation. We are pleased you enjoyed your stay overall and liked our convenient location, clean accommodation, and prompt service. However, we regret not meeting your expectations with your room and are disappointed to learn of the issues you encountered. We will share your observations with our team and hope you will give us another opportunity to show you our commitment to providing exceptional hospitality on your next visit to Los Angeles. Kindest regards,Hotel Guest Relations Team

8/10 Good

fakhereh

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel and every time I come to LA stay here but this time the most disappointing things for me was the internet and then the room . Room was not have any tea or coffee or wine glass Very sad to pay this much money from this far and thus .
Stayed 1 night in Mar 2024
Response from Hotel Guest Relations Team on 17 Mar 2024
Dear fakhereh, Thank you for choosing Los Angeles Airport Marriott and sharing your experience. First and foremost, we greatly appreciate your loyalty to our hotel, and we're thrilled to read that you love staying at our property whenever you visit Los Angeles. However, we're sorry to learn about the issues you encountered with the internet and the lack of certain amenities in your room. Your feedback is invaluable to us, and we'll address these concerns to ensure a more seamless experience for future visits. We enjoyed hosting you and hope we will continue to be your hotel of choice when your plans bring you back to the city.Kindest regards,Hotel Guest Relations Team

2/10 Terrible

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were overcharged and we got a room with two beds instead of kingsize bed.
Stayed 1 night in Mar 2024
Response from Hotel Guest Relations Team on 16 Mar 2024
Dear Richard, We sincerely apologize for the inconvenience and disappointment you experienced during your stay, particularly with the room assignment and the billing concern. Your comments will be shared with our team, and we will take steps to ensure our future guests are not similarly impacted. Meanwhile, please reach out to us at the hotel so we can review your charges and assist you further. We hope you will allow us another opportunity to redeem your confidence in us again.Kindest regards,Hotel Guest Relations Team

10/10 Excellent

monique

Stayed 2 nights in Mar 2024
Response from Hotel Guest Relations Team on 3 Apr 2024
Dear monique, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Los Angeles Airport Marriott; we hope to see you again soon. Kindest regards,Hotel Guest Relations Team

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfy. Perfect for a quick stay.
Stayed 1 night in Jan 2024
Response from Hotel Guest Relations Team on 13 Mar 2024
Dear Angelica, Thank you for your feedback! We're delighted to read that you found our hotel clean and comfortable, making it perfect for your quick stay. Providing a pleasant and welcoming environment for our guests is our top priority, and we're glad we could meet your expectations. We appreciate your kind words and hope to welcome you back to Los Angeles Airport Marriott for another comfortable stay in the future!Kindest regards,Hotel Guest Relations Team

10/10 Excellent

Lydia, Glendale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you keep up the good
Stayed 1 night in Mar 2024
Response from Hotel Guest Relations Team on 11 Mar 2024
Dear Lydia, Thank you for choosing Los Angeles Airport Marriott. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Kindest regards,Hotel Guest Relations Team

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location next to Los Angeles Airport. Excellent staff and service. Bellboys were very helpful and very friendly
Stayed 3 nights in Mar 2024
Response from Hotel Guest Relations Team on 11 Mar 2024
Dear Marco, We are incredibly pleased you enjoyed your stay with us at Los Angeles Airport Marriott and that we could be a part of making your visit so memorable. We are pleased our location near Los Angeles Airport made it convenient for your needs. It is always a pleasure to read reviews complimenting our service and hospitality! Thank you for being our guest. We hope to be your first choice every time you visit Los Angeles.Kindest regards,Hotel Guest Relations Team

8/10 Good

Jaylan

Stayed 1 night in Mar 2024
Response from Hotel Guest Relations Team on 30 Mar 2024
Dear Jaylan, Thank you for the friendly rating for Los Angeles Airport Marriott. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Kindest regards,Hotel Guest Relations Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Hotel Guest Relations Team on 9 Mar 2024
Dear John, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we could provide you with a great stay at Los Angeles Airport Marriott. We look forward to your return and wish you all the best with your future travels.Kindest regards,Hotel Guest Relations Team

10/10 Excellent

CYNTHIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Guest Relations Team on 6 Mar 2024
Dear CYNTHIA, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to see that you had such an enjoyable stay at Los Angeles Airport Marriott. We'd love to host you again someday for yet another unforgettable visit.Kindest regards,Hotel Guest Relations Team

8/10 Good

Larry

Stayed 1 night in Mar 2024
Response from Hotel Guest Relations Team on 24 Mar 2024
Dear Larry, Thank you for taking the time to leave your rating. We are incredibly pleased you enjoyed your stay with us at Los Angeles Airport Marriott and that we could be a part of making your visit so memorable. We hope to be your first choice every time you visit Los Angeles.Kindest regards,Hotel Guest Relations Team

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle ease
Stayed 1 night in Mar 2024
Response from Hotel Guest Relations Team on 3 Mar 2024
Dear Diane, Thank you for choosing our hotel for your stay and sharing such a glowing review. We're delighted to read that our airport shuttle service made your experience seamless. Traveling can be challenging enough, so we at Los Angeles Airport Marriott strive to make it stress-free for all our guests! Should your travels bring you back this way, we would be pleased to host you again.Kindest regards,Hotel Guest Relations Team

10/10 Excellent

Susana

Stayed 1 night in Feb 2024
Response from Hotel Guest Relations Team on 22 Mar 2024
Dear Susana, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Los Angeles Airport Marriott.Kindest regards,Hotel Guest Relations Team

10/10 Excellent

Sheldon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area was very nice. Room was clean and comfortable.
Stayed 1 night in Feb 2024
Response from Hotel Guest Relations Team on 27 Feb 2024
Dear Sheldon, Thank you for being our guest at Los Angeles Airport Marriott. We are pleased you had an excellent stay and thrilled that our inviting pool area and the clean and comfortable room added to your satisfaction. Your positive comments mean a lot to us, and we look forward to hosting you again, ensuring an even more exceptional stay next time!Kindest regards,Hotel Guest Relations Team

10/10 Excellent

Consuelo, Reno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it clean close to airport
Stayed 1 night in Feb 2024
Response from Hotel Guest Relations Team on 27 Feb 2024
Dear Consuelo, Thank you for making us your home away from home. We're thrilled to read that you loved your stay, and your kind words noting your satisfaction with our cleanliness and proximity to the airport are most appreciated. Thank you for taking the time to tell us about your stay. We look forward to welcoming you back to Los Angeles Airport Marriott soon.Kindest regards,Hotel Guest Relations Team

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Property is nice and clean. Check-in staff were not good. Very slow service and failed to give me the needed welcome card with information about shuttle service.
Stayed 1 night in Feb 2024
Response from Hotel Guest Relations Team on 24 Feb 2024
Dear Andrew, Thank you for being our guest at Los Angeles Airport Marriott. While we are pleased you enjoyed our spotless property; we apologize for the issues you experienced with the front desk associate upon check-in. Your valuable comments will be shared with our associates to ensure we are exceeding the expectations of every guest. We hope you will stay with us again so we can provide you with the exceptional hospitality you deserve.Kindest regards,Hotel Guest Relations Team

10/10 Excellent

brook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and the commute to the terminals seemless, especially during an epic storm. Thank you.
Stayed 1 night in Feb 2024
Response from Hotel Guest Relations Team on 22 Feb 2024
Dear Brook, We are incredibly pleased you enjoyed your stay with us at Los Angeles Airport Marriott and that we could be a part of making your visit so comfortable. It is always a pleasure to read reviews complimenting our service and hospitality! We appreciate you mentioning our ease of access to the airport. Thank you for being our guest. We hope to be your first choice every time you visit Los Angeles.Kindest regards,Hotel Guest Relations Team

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and bus stop, can’t remember what it’s called but it’s a green bus that goes around town. Only there for less than 24 hours, airport shuttle was good. Good gym too!
Stayed 1 night in Feb 2024
Response from Hotel Guest Relations Team on 22 Feb 2024
Dear Kristy, Thank you for choosing Los Angeles Airport Marriott and for your generous review. We are pleased our location near the airport and bus stops worked well for you. We are also glad you enjoyed the gym and shuttle service facilities. We hope to see you again soon and wish you all the best with your travels. Kindest regards,Hotel Guest Relations Team

10/10 Excellent

Bobbi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property close to the airport, friendly staff.
Stayed 1 night in Feb 2024
Response from Hotel Guest Relations Team on 19 Feb 2024
Dear Bobbi, Thank you for choosing Los Angeles Airport Marriott and also for your generous review. We are pleased you enjoyed our property, the friendly service our associates provided, and our location near the airport, which worked well for you. We hope to welcome you again soon.Kindest regards,Hotel Guest Relations Team

10/10 Excellent

Nancy

Liked: Property conditions & facilities
Convenient
Stayed 1 night in Feb 2024
Response from Hotel Guest Relations Team on 18 Feb 2024
Dear Nancy, Thank you for choosing Los Angeles Airport Marriott and also for your generous review. We are pleased our convenient location worked well for you. We hope to welcome you again soon.Kindest regards,Hotel Guest Relations Team

10/10 Excellent

Kevin

Stayed 1 night in Feb 2024
Response from Hotel Guest Relations Team on 21 Mar 2024
Dear Kevin, Thank you for staying at Los Angeles Airport Marriott and for your generous rating. It is always gratifying to receive praise for exceeding expectations, and we are glad that you had a relaxing stay. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Kindest regards,Hotel Guest Relations Team

10/10 Excellent

Shmuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in the LAX area, the service is the best , beautiful hotel, beautiful rooms , great showers
Stayed 1 night in Feb 2024
Response from Guest Relations Team on 11 Feb 2024
Dear Shmuel, We are so grateful for your kind words and for claiming us as the best hotel in the LAX area! It is always wonderful to see when our guests can enjoy everything about our hotel, and we appreciate you highlighting our excellent service, beautiful hotel, and rooms with awesome showers. We pride ourselves on providing an exceptional stay for our guests, and it means the world to us when we succeed. We look forward to seeing you again soon at the Los Angeles Airport Marriott for another great stay!Kindest regards,Hotel Guest Relations Team

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The more I visit the area and stay at this establishment. It's always pleasant. The customer service at check is awesome. Vinnie at los angeles lax, was very helpful and kind to my request. Thanks
Stayed 1 night in Feb 2024
Response from Guest Relations Team on 11 Feb 2024
Dear Christina, We are incredibly pleased you stayed with us again. It is excellent to know you enjoyed your stay with us at Los Angeles Airport Marriott and that we could be a part of making your visit so memorable. It is always a pleasure to read reviews complimenting our service and hospitality! Thank you for appreciating Vinnie; we would love to share your compliments with the team. We hope to be your first choice every time you visit Los Angeles.Kindest regards,Hotel Guest Relations Team

8/10 Good

jane

Liked: Cleanliness, staff & service, property conditions & facilities
Great air port hotel EXCEPT no check in before 2 pm is tough for international travellers
Stayed 2 nights in Feb 2024
Response from Hotel Guest Relations Team on 10 Feb 2024
Dear jane, Thank you for your recent stay with us and for sharing your review. We're pleased to read that you had a great experience. However, we apologize for any inconvenience caused by the check-in policy, especially for international travelers. Your feedback is valuable, and we will review our policies to explore ways to enhance our overall guest experience. Thank you for choosing Los Angeles Airport Marriott; we look forward to welcoming you again for a future stay. Kindest regards,Hotel Guest Relations Team

10/10 Excellent

Michelle

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Guest Relations Team on 7 Feb 2024
Dear Michelle, Thank you for your generous rating! We're delighted to know that you had an enjoyable time at Los Angeles Airport Marriott. We hope you are already planning another visit our way! Kindest regards,Hotel Guest Relations Team

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful rooms and huge interior Resort courtyard with beautiful pool, seatings areas hot tub with large palm trees everywhere. Arrived at 1120pm to face a huge check in line that took an hour plus to check in. No apology no extra care. The room for my wife and I had 1 chamomile tea bag and 1 coffee. Really? They couldn’t afford for us to have 1 tea and coffee each? They saved 50 cents and lost a customer. Silly.
Stayed 1 night in Feb 2024
Response from Hotel Guest Relations Team on 6 Feb 2024
Dear Ron, Thank you for choosing us for your visit to Los Angeles. We are happy you enjoyed our property, although we apologize for the issues you experienced during check-in. Our goal is to provide all of our guests with exceptional service and amenities; therefore, we regret that we did not meet all of your expectations. Your feedback is essential as we continually focus on advancing our guest experience. We do hope that you will consider returning to allow us the opportunity to provide you with a more enjoyable visit.Kindest regards,Hotel Guest Relations Team

6/10 Okay

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel is nice, easy access to airport and rental cars. But the self park is $60 per night. That's ridiculous. So just tack another $60 per night to the cost of your room.
Stayed 1 night in Feb 2024
Response from Hotel Guest Relations Team on 3 Feb 2024
Dear Jason, Thank you for being our guest and for taking the time to share your evaluation. We are pleased you enjoyed your stay overall and that our location was convenient for you, but we regret not meeting your expectations with the parking fee. We hope you will accept our apologies for the inconvenience and give us another opportunity to show you our commitment to providing exceptional hospitality on your next visit to Los Angeles.Kindest regards,Hotel Guest Relations Team

2/10 Terrible

Deandre

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jan 2024
Response from Hotel Guest Relations Team on 31 Jan 2024
Dear Deandre, Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding stay, and from your rating, it appears that we did not do that for you. We apologize for the difficulties you experienced and hope you will give us another chance to provide you with the hospitality and service you should always expect from our hotel. We hope to see you again soon. Kindest regards,Hotel Guest Relations Team