Reception

Reviews of Hampton Inn & Suites Los Angeles/Sherman Oaks

2.5 out of 5
Hampton Inn & Suites Los Angeles/Sherman Oaks
5638 Sepulveda Blvd, Van Nuys, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 587 out of 1005 reviews" "
Rating 8 - Good. 291 out of 1005 reviews" "
Rating 6 - Okay. 72 out of 1005 reviews" "
Rating 4 - Poor. 29 out of 1005 reviews" "
Rating 2 - Terrible. 26 out of 1005 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elba

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Tanisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night and it was great! The check in/out was a very easy process and the staff was great. The room and other areas were nice, clean and comfortable. Best part was the delicious breakfast. The waffles were nice and crispy with various toppings, the fruit was super fresh and there was various options with the cereal. Would stay here again when visiting the area.
Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and a good breakfast
Stayed 2 nights in Jan 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very helpful and friendly!
Stayed 2 nights in Feb 2024
Response from sam on 2 Mar 2024
Tank you see you again.

6/10 Okay

LEVI

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There is no lounge, no restaurant and no pool. All of which would offer valuable convenience in this part of town. We were told DoorDash delivers, however. The hotel was clean and modern. The hotel staff were nice, especially the breakfast staff. Breakfast included protein from sausage and scrambled eggs. The location is conveniently right off the freeway, but parking can be tricky as there is only one entrance. In summary, if you just want a nice clean place to sleep, this hotel does that well enough. For my family of four with young kids, we would've liked more.
Stayed 2 nights in Feb 2024
Response from sam on 2 Mar 2024
Tank you see you again.

10/10 Excellent

Joni

Stayed 3 nights in Feb 2024

10/10 Excellent

Kim

Business traveller
Busy streets nearby. Elevators had a few issues. Staff very good
Stayed 16 nights in Feb 2024
Response from sam on 2 Mar 2024
Tank you see you again.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property overall, the condition of the room, etc were excellent, but you know what made this location special? The staff, when we arrived, WOW, they were so kind, accommodating, extremely helpful and above all Jesus at the front desk gave us a recommendation of a place to visit based on the conversation we were having, it took us away from our goal to leave early back home by like 3 hours but the experience was so wonderful and life changing, totally worth it, in case you want to know it was the Forest Lawn Cemetery in Glendale, if you love art and peaceful surroundings is a must see. Thank you Jesus for your kindness during check in and to Maria who went out of her way to help us when the keys where not working correctly, not only did she stopped what she was doing, helped us up to the room, took the keys down, fixed them, brought them back and all with a big smile on her face. All of this while I was wearing a SF Giants hat in L.A., imagine if I was not wearing it, haha. People like them set companies apart, they are their backbone, they help them succeed and are assets that standout from the rest, thank you Jesus and Maria both of you guys are fantastic!!
Stayed 1 night in Feb 2024
Response from sam on 2 Mar 2024
Tank you see you again.

10/10 Excellent

Yevgeniy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel. Don't know if it is not safe outside as we only stayed for a night but the parking has tall fence around it. The breakfast was the standard Hampton Inn breakfast - nothing fancy. Overall, a good stay.
Response from sam on 2 Mar 2024
Tank you see you again.

10/10 Excellent

Frank, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from sam on 2 Mar 2024
Tank you see you again.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
staff was fantastic!
Stayed 2 nights in Jan 2024
Response from sam on 2 Mar 2024
Tank you see you again.

10/10 Excellent

Chan Hong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location with easy access to freeway and retail/restaurant. Clean and safe neighborhoods. The staffs are very nice and kind. The two bed suite was perfect for my family.
Stayed 3 nights in Jan 2024
Response from sam on 2 Mar 2024
Tank you see you again.

8/10 Good

Sandra

Travelled with family and small children
Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from sam on 2 Mar 2024
Tank you see you again.

10/10 Excellent

Shashank

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with family and had a pleasant one. Only con is the noise of traffic because our room was facing the road. Pros The property is close to Universal Studios 15min drive without traffic. There is Costco and target nearby. Breakfast is free and had decent options not plenty.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mihir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

David, Ridgecrest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and friendly staff
Stayed 1 night in Dec 2023

10/10 Excellent

Sarinna

Stayed 1 night in Dec 2023

10/10 Excellent

Lesilie

Liked: Staff & service, property conditions & facilities
It was a great stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Sey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, attractive, and friendly
Stayed 4 nights in Dec 2023

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except therd were ants in the bathroom. This is a Southern California problem. Dont fault the hotel. Otherwise a great stay!
Stayed 1 night in Dec 2023

10/10 Excellent

Saray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area seemed pretty safe. Parking lot was safe as well. Breakfast was pleasant. I love when hotels have a waffle maker! Other guests were pretty quiet as well. We had a pleasant stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Neveah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

VIMAH, PARIS

Travelled with partner
Liked: Amenities
Clean,modern and personable staff.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ashot

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will recommend to my friends.
Everything was good. We enjoyed our stay and we will stay in this hotel for sure when we have a chance to visit Los Angeles again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Sam and his staff took fantastic care of us. A family run hotel that CARES! Great location - we’ll be back!
Stayed 2 nights in Nov 2023

8/10 Good

Turquoise

Stayed 2 nights in Nov 2023

10/10 Excellent

Shellie Dodge

Stayed 4 nights in Nov 2023

10/10 Excellent

Santhosh Kumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay…
It was a pleasant vacation trip to LA and it was close to universal studio just 20 minutes drive in traffic . And parking is free and they have ample parking space
Stayed 2 nights in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, especially Sam.
Stayed 5 nights in Nov 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

Jesly

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Kathy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ROOM is beautiful with all the comforts plenty of drawer space and usb PORTS galore bed is comfortable and tub with hand held shower better to rinse with The front Desk was very personable like happyvto see me and welcome me Home
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accomodating
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Chaz, Altaville

Stayed 2 nights in Oct 2023

10/10 Excellent

Marcial

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Oct 2023

10/10 Excellent

Fabiola de

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent experience. Will definetly stay here again
Stayed 2 nights in Oct 2023

10/10 Excellent

Catalin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Alinne

Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Zachariah

Stayed 1 night in Oct 2023

10/10 Excellent

kalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

VIRGINIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and room were clean. Parking is convenient. Hotel staff is friendly. Breakfast and coffee were delicious. Highly recommend this hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nicely decorated. Breakfast and parking were a nice perk. Bed was really comfortable and staff was fantastic.
Stayed 1 night in Oct 2023

10/10 Excellent

Connie

The staff is very welcoming, the rooms are clean and it’s a very convenient location. We will definitely stay here again when we are in the area.
Stayed 1 night in Oct 2023

10/10 Excellent

saul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quite
Stayed 1 night in Oct 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Robert

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Night Crawler
The room was clean but the hotel might have a roach problem. We checked in at 3pm. We all got ready for the evening and returned back to the room before midnight. As I opened the door we found a really huge roach about (4-5 inches) crawling on the floor. I immediately stepped on it but it didn’t die. I was able to pin it between the floor and my shoe. I could see its large antennas poking out from my shoe. We called the front desk and asked to come up and removed the huge roach from the room. A man came up from the front desk with gloves on and finished the job. He said it’s the biggest roach he’s ever seen and apologized for it.
Stayed 1 night in Oct 2023

10/10 Excellent

Sonia, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a clean and easily accessible hotel. Breakfast is included with lots of options.
Stayed 1 night in Oct 2023