Interior entrance

Reviews of The Crescent Hyde Park

3 out of 5
The Crescent Hyde Park
28 Gloucester Terrace, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 82 out of 156 reviews" "
Rating 8 - Good. 50 out of 156 reviews" "
Rating 6 - Okay. 14 out of 156 reviews" "
Rating 4 - Poor. 3 out of 156 reviews" "
Rating 2 - Terrible. 7 out of 156 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a short walk from Paddington Sta and Kensington Park. It was perfect in every way!
Stayed 1 night in Jan 2024
Response from Fab on 8 Feb 2024
Dear GuestThank you for the pleasant review of our property. We wish to welcome you to our hotel again in the future.Kind RegardsThe CHP Team

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel with really friendly and helpful staff. Room was lovely and a really good size. Bit noisy due to traffic but ear plugs worked well. Would def stay again
Stayed 2 nights in Dec 2023
Response from Fab on 8 Feb 2024
Dear GuestThank you for the pleasant review of our property. We wish to welcome you to our hotel again in the future.Kind Regards

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonder gem of a hotel!
Our stay at this boutique hotel was fantastic! The room, while small, is equipped with everything you need. The shower was perfect after a long day of travel. The Molton Brown amenities were an added bonus. And the location cannot be beat. We can recommend the restaurant down the block - The Taste of India, as well as the pub across from Hyde Park, The Swan, as well as the Cleveland Arms. We would absolutely stay here again!
A few people mentioned the stairs. There are a lot of them, so if you cannot do stairs, definitely mention that in your booking!
Stayed 1 night in Dec 2023
Response from Fab| Reception on 8 Feb 2024
Dear GuestThank you for the pleasant review of our property. We wish to welcome you to our hotel again in the future.Kind Regards

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyde Park Cresent Hotel
Lovely hotel, the staff are very friendly and welcoming. The hotel itself was stunning, the stairway and rooms are really nice. The complimentary things in the room was a lovely extra. The only thing I would say is the windows seem to be single glazed and there doesn’t seem to be any sound proofing so you can hear other rooms / lots of noises outside, I would recommend the hotel and would stay here again despite that.
Stayed 2 nights in Dec 2023

8/10 Good

Maryann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Comfortable bed. Clean room. Very, very small bathroom.
Stayed 1 night in Nov 2023

8/10 Good

Karen

Stayed 1 night in Nov 2023
Response from Fab on 8 Feb 2024
Dear GuestThank you for the pleasant review of our property. We wish to welcome you to our hotel again in the future.Kind Regards The CHP Team

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good base for central London
I always have good service at this hotel. Rooms are small but well equipped. Everything you need for a short stay close to town.
Stayed 1 night in Nov 2023

6/10 Okay

Alan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A
Stayed 3 nights in Nov 2023

8/10 Good

Alec

Stayed 2 nights in Nov 2023
Response from Fab on 8 Feb 2024
Dear GuestThank you for the pleasant review of our property. We wish to welcome you to our hotel again in the future.Kind Regards

6/10 Okay

claudio

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Oskar

Stayed 1 night in Oct 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service
A very unique building but not for 70 year old. I was grateful i was able to change room to 1st floor. Ordering a taxi was not convenient Going from building to building in the rain in the evening wasn't helpful at all. I used an Uber service.
Stayed 1 night in Oct 2023

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and easy to walk to from Paddington Station.
Stayed 1 night in Oct 2023

10/10 Excellent

S K

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it
Great value for money and a good location
Stayed 1 night in Oct 2023

2/10 Terrible

Blerim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Faye

Stayed 1 night in Sep 2023

10/10 Excellent

Hon Chun Keanu,

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 1 night in Aug 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very comfortable but the 3 double flights of stairs was daunting. Fortunately staff assisted with our luggage. Serviced from another hotel. However we enjoyed our stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Aug 2023

4/10 Poor

Kenneth

Liked: Staff & service
Disliked: Property conditions & facilities
Small room no lift would not go there again
Stayed 2 nights in Aug 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable. The only potential issue is that there was no lift. Be happy to stay there again.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Kathleen

Stayed 1 night in May 2023

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hotel with great location!
Very nice hotel and a great location! Close to Hyde park, Paddington station, buses etc. Quiet street but still local pubs around. There is no food served in the actual hotel. Be aware most pubs in London stop serving food around 9pm so plan accordingly. My only complaint for this hotel is the insanely tiny bathroom sink lol. Water splashes everywhere when you wash your face. Other than that it’s a great hotel! We would stay again. We had a balcony but the door was bolted so exit onto it was not possible. I assume it was just an ornamental balcony. We had a mini fridge in room.
Stayed 4 nights in May 2023

8/10 Good

Amy

Travelled with family
Liked: Staff & service, property conditions & facilities
The photos are not accurate. One would think that this is a large grand hotel. In truth, this is a small hotel with a limited number of rooms. I would have rather the advert be honest and say that it was a small unique location with comfortable rooms in a great location. The quad room is 2 twin beds and a sleeper couch. They were all very comfortable, but you must navigate a flight of stairs to the lower level (no elevator). This may not be the best fit for international travelers with large suitcases-we really struggled to get ours up and down the stairs. They have a great coffee offering in-room. The bathrooms were clean and very roomy. There are many restaurants and bakeries around the block. This seems like a safe neighborhood, but as always be aware of your surroundings.
Stayed 3 nights in Apr 2023

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Lovely clean room, small though. Excellent location. The gentleman I spoke to on reception to see if our room was ready was really polite and helpful. Also, no problem to leave your luggage when you check out and collect later. Thank you.
Stayed 1 night in Apr 2023

8/10 Good

Marya

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here one night as I had an 18h layover in London. My room was small, but clean and comfortable. It was perfect for my stay. The hotel is close to Paddington station and close to many monuments should you feel like visiting London on a tight schedule. In my 3h walk from the hotel and back, I had the time to see the Kensington Gardens, Hyde Park, Buckingham Palace, Big Ben, Westminster Abbey, London Eye, Trafalgar Square and Covent Garden. Rooms might be too small to be comfortable for an extended stay, but for a couple of days, I definitely recommend this hotel.
Stayed 1 night in Feb 2023

10/10 Excellent

Hannah

Stayed 1 night in Dec 2022

8/10 Good

Vinyard, Arlington

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
hotel was perfect for what it was -- clean and staff pleasant -- thanks again
Stayed 6 nights in Sep 2022

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little boutique hotel
Great little boutique hotel - it’s really room-only - no other facilities - but chic & clean
Stayed 3 nights in Sep 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Basic service at a premium price
Stayed on the hottest night of the year and the air conditioning was locked to prevent you from turning it down which made the room extremely uncomfortable- reception however was being kept nice and cool. No lift available. No one available at check out and you had to use your room key card to leave the hotel - they was no clear sign as to where to leave the card. There was a lot of shouting from an adjacent room and when I called reception I was told that no one was available to come and speak to them. Overall a basic service set at a premium price.
Stayed 1 night in Jul 2022

10/10 Excellent

Beverly, Fredericton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 1 night in Jul 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
Have to lift heavy luggage by ourselves to third floor without any help. Front desk girl was mediocre in giving any help. Room is extremely small. In all, the worst hotel ever for us when we stayed in London. We were there for at least 20 times and we won’t go back to this hotel for sure.
Stayed 1 night in Jun 2022
Response from Vicky Khan | Front Reception Team on 8 Jul 2022
Dear Sir/ Madam, Thanks for your feedback and please accept our apology for any unconvinced caused during your stay. Based on your feedback we will try our best to improve our service. Thanks and kind regards, The Crescent Hyde Park

2/10 Terrible

Hassan

Stayed 1 night in Jun 2022

2/10 Terrible

Hesham, monterey

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 2 nights in Jun 2022

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2022

8/10 Good

Pelin

Stayed 3 nights in Apr 2022

8/10 Good

Lien

Stayed 1 night in Mar 2022

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great location, simple but comfortable room.
Excellent location next to Hyde Park and within close walking distance from several tube stations, Kensington Palace, Notting Hill, and other destinations. Safe for walking at night for two women alone. Accommodation was basic but comfortable. No lift, but we didn't mind as we only had small bags. Our room strangely did not have toilet paper in it, which we didn't realize until after hours. There is no attendant at the front desk in the evenings, so someone has to come from the Westbourne across the street to assist- definitely check to make sure you have everything you need when you first get in. We paid 84GBP for 1 night, which was a good deal for our quick London trip, would stay again in a similar situation.
Stayed 1 night in Feb 2022
Response from Saron | Front Reception Team on 21 Apr 2022
Thank you for review. We're glad you enjoyed your stay with us, and we hope to see you again soon!

6/10 Okay

Felipe

Business traveller
Liked: Cleanliness
No elevator and no staff available to help with the bags. Hotel receptionist not available at night time.
Stayed 1 night in Jan 2022

2/10 Terrible

Z

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Clodagh

Liked: Cleanliness, property conditions & facilities, room comfort
Good
Very clean updated modern rooms, the shower was nothing short of spectacular and the cleaning staff were very friendly and helpful. Our bed was comfy but the pillows were not the best!! Room is small but not as tiny as some of the hotels in the area we were in the westbourne which is sister hotel of crescent it’s a lot nicer than the crescent. Happy with our stay would stay again!
Stayed 1 night in Dec 2021

4/10 Poor

j

Disliked: Cleanliness, staff & service, property conditions & facilities
Very poor hotel for the money
Very poor Hotel first things first we booked with hotels .com and should have breakfast included this was not the case the hotel does not even have a Kitchen so had to eat out so taken in the extra cost this place is way over priced......Now the bad points the hotel is dirty very dirty bed sheets had hairs on them and where stained the carpet also stained see photos..we only stopped two nights so just on with it...Then the room was very very small infact so small you can`t open the bathroom door fully as it touches the bed
Poor Furniture
Carpet Stains
Bed sheet stains
Stayed 2 nights in Dec 2021

10/10 Excellent

Tanya

Liked: Cleanliness, property conditions & facilities, room comfort
Lovey stay!
The staff were extremely accommodating, the hotel was situated perfectly for everything we had planned. Rooms were clean, we had a lovey stay at the Crescent!
Stayed 1 night in Dec 2021

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very comfy if a bit small. The bathroom toilet was a bit cramped. There were some cracks in the paint on one of the walls and some pink stains on the carpet but other than that was all very clean. Bear in mind if you’re on the 4th floor it’s a long walk up as no lift.
Stayed 1 night in Dec 2021

8/10 Good

Sally

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Rupert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Crescent Hyde Park
used as a stop over before returning home Friendly staff and very convenient
Stayed 1 night in Dec 2021

2/10 Terrible

Harvey

Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, 5 mins walk Paddington.
Stayed 1 night in Dec 2021