Front of property – evening/night

Reviews of Novotel London Bridge

4 out of 5
Novotel London Bridge
53-61 Southwark Bridge Road, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 609 out of 1004 reviews" "
Rating 8 - Good. 293 out of 1004 reviews" "
Rating 6 - Okay. 58 out of 1004 reviews" "
Rating 4 - Poor. 29 out of 1004 reviews" "
Rating 2 - Terrible. 15 out of 1004 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Marah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to the Borough s market . Close to main attractions. Front desk staff very nice and helpful .
Stayed 3 nights in Mar 2024
Response from Tim on 26 Mar 2024
Thank you for sharing Marah!

8/10 Good

Maria R

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The rooms are a bit small and we were not a fan of the shower wall that is translucent….you can see the silhouette when taking showers etc. Not much privacy when you have child in the room etc.
Stayed 3 nights in Feb 2024
Response from Tim on 5 Mar 2024
Thank you for sharing Maria, I hope to see you again!

6/10 Okay

Nancy

Liked: Cleanliness, property conditions & facilities
Very small beds
Stayed 3 nights in Dec 2023

8/10 Good

jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast and good. Very clean rooms, just a bit small. Excellent service. Would come back.
Stayed 4 nights in Nov 2023
Response from Tim on 4 Feb 2024
Thank you for sharing Jose!

10/10 Excellent

Kayla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ver nice rooms!
Stayed 1 night in Dec 2023
Response from Tim on 4 Feb 2024
Thank you Kayla!

10/10 Excellent

KRYSTAL, San Antonio

Stayed 3 nights in Dec 2023
Response from Tim on 18 Jan 2024
Thank you for sharing Krystal!

8/10 Good

Philip Stephen

Liked: Property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Tim on 18 Jan 2024
Thank you Philip!

10/10 Excellent

Susan

Stayed 3 nights in Dec 2023
Response from Tim on 18 Jan 2024
Thank you Susan!

8/10 Good

Shahbaj Singh

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Tim on 18 Jan 2024
Thank you for sharing!

10/10 Excellent

Kayla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tim on 18 Jan 2024
Thank you Kayla!

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

alison

Stayed 1 night in Dec 2023

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities
Great Location
Stayed 2 nights in Nov 2023

10/10 Excellent

RICHARD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely positioned in the South Bank area, idea for Borough market and the Christmas stalls on the river front
Stayed 1 night in Nov 2023
Response from Ingebjorg on 26 Nov 2023
Hi Richard, than k you so much for taking your time to write us a review of your stay with us! -Ingebjorg

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Staff polite, helpful and friendly. Good location of the hotel. Nice bedroom. Good breakfast options.
Stayed 2 nights in Nov 2023
Response from Ingebjorg on 15 Nov 2023
Hi William, Thank you so much for taking your time to give us a review of your stay with us. It is truly appreciated!

10/10 Excellent

simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ingebjorg on 13 Nov 2023
Hi Simon, thank you so much for your top score on your experience with us. I am delighted you enjoyed it so much, and I hope to welcome you back again soon.

10/10 Excellent

Stephen

Stayed 1 night in Oct 2023
Response from Ingebjorg Foss, Front Office Manager on 6 Nov 2023
Hi Stephen,Thank you so much for rating us 10/10 after your stay with us. I hope to welcome you back for your next visit to London. Sincerely,

10/10 Excellent

Michael, Burnaby

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and family friendly
Stayed 4 nights in Oct 2023
Response from Carla on 24 Oct 2023
Thank you for the great rating Michael! Hope to see you again soon! -Carla

6/10 Okay

german

Travelled with family, Travelled with family and small children
Disliked: Staff & service
The front desk was not really helpful and the food is terrible
Stayed 2 nights in Oct 2023
Response from Carla on 24 Oct 2023
Thank you, German, for leaving us this review. We are sad to know that your stay did not meet your expectations and we have sent you a separate message to assist you further. We hope you would give us the chance to welcome you again in the future for an improved experience. Sincerely,Carla

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gutes Preis Leistungs Verhältnis
Stayed 6 nights in Oct 2023
Response from Carla on 16 Oct 2023
Thank you so much for the great rating! We hope to see you again soon! -Carla

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to dining areas
Stayed 3 nights in Sep 2023
Response from Carla on 11 Oct 2023
Thank you Ken! We hope to see you again soon! -Carla

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Sep 2023
Response from Carla on 27 Sept 2023
Thank you so much Anil! We are happy to jknow that you had a great stay!We hope to see you again soon!-Carla

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased with our stay. Clean, nice room. Appreciated the Krupp, free water and regular refresh from housekeeping. Restaurant was nice to have, decent food. Great vibe in lobby, modern and welcoming. Convenient to Borough Market, metro, London Bridge, so much. Solid hotel, no major complaints but for sink in the main room vs in a closed bathroom space.
Stayed 4 nights in Sep 2023
Response from Carla on 27 Sept 2023
Thank you for the great review Julie! We are happy that you enjoyed your stay with us and that you particularly appreciated our amenities and our welcoming staff. We hope to see you again soon!-Carla

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from Carla on 23 Sept 2023
Thank you Charles for the great rating! We hope to see you again soon! -Carla

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Carla on 23 Sept 2023
Thank you Karen, we hope to see you again soon! -Carla

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exvellent hotel and location. Very quiet but only a few mins from the buzz of Borough Market or the Embankment. Very friendly, efficient staff. Nice rooms. Would definitely stay again...
Stayed 1 night in Sep 2023
Response from Carla on 23 Sept 2023
Thank you for the great review Nicola! We are really happy to know that you had an excellent experience with us and we hope to welcome you again soon! -Carla

8/10 Good

Christopher

Stayed 1 night in Sep 2023
Response from Teoni on 16 Sept 2023
Thank you Christopher, we hope to see you again1

6/10 Okay

Narisong

Disliked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Carla on 15 Sept 2023
Thank you Narisong for the kind review. We are sad to see that your stay did not meet your expectations. Please feel free to share any further feedback directly with us so we can help you further. We hope to welcome you again in the future for an improved experience. -Carla

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Carla on 15 Sept 2023
Thank you for the kind rating Joel! We hope to welcome you again soon! -Carla

10/10 Excellent

Murat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 10 nights in Aug 2023
Response from Carla on 15 Sept 2023
Thank you Murat! We hope to see you again soon! -Carla

4/10 Poor

Jejchelle Kristina-Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Carla on 9 Sept 2023
Dear Kristina, Thank you for taking the time to leave us this rating. We are sad to see that you experience with us did not meet you expectations. Please feel free to contact us directly if there is any feedback that you would like to share or any concern we could help you with. We hope to have the chance to welcome you again soon for an improved experience. Sincerely, Carla

4/10 Poor

anthony

Disliked: Property conditions & facilities
Under par for the price
Given the cost, it was disappointing to check as slowly as it was, was poor. The main receptionists wete literally escorting visitors to their rooms as the key system was not working so the lady who started checking me in didnt know how to and we had to wait for a receptionist to return. I also had to unblock the drain in the shower as it started to over flow during use. It was a quick fix but reflect poor cleaning. To boil the kettle for my morning coffee i had to physically hold the switch down. Everytime took my finger off it switched itself off. Personally ill be avoiding Novotel in future after this expensively disappointing experience.
Stayed 1 night in Sep 2023
Response from Carla on 8 Sept 2023
Dear Anthony,Thank you for taking the time to share your feedback about your recent stay at our hotel. We truly value your input, as it helps us to continuously improve our services and ensure a better experience for our guests.We are sincerely sorry for the inconveniences you encountered during your stay. Your comments have been taken seriously, and we would like to address each of your concerns.We apologize for the delay and confusion during your check-in. The issue with our key system is being fixed. Rest assured that we are working to improve our staff's training to handle such situations more efficiently.We are disappointed to hear about the issue you faced with the shower drain. We will investigate the matter further to prevent similar issues from occurring in the future.Finally, we are sorry for the inconvenience you experienced with the kettle in your room. We will inspect and replace any faulty appliances to ensure a more comfortable stay for our guests.We understand your disappointment, and we want to assure you that this is not the level of service we aim to provide. We genuinely appreciate your feedback, as it highlights areas where we need to improve.We hope that you reconsider staying with us in the future, as we are committed to delivering a superior experience for all our guests. Please do not hesitate to reach out to us directly if you have any further concerns or if you would like to discuss your stay in more detail.Once again, we apologize for any inconvenience you experienced and thank you for bringing these issues to our attention.Sincerely,Carla

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Carla on 6 Sept 2023
Thank you Martin! Hope to see you again soon! -Carla

10/10 Excellent

ALLISON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely going back
Mid week break for our wedding anniversary. Staff are fantastic, rooms are superb and food is exceptional. Can't recommend enough
Stayed 2 nights in Aug 2023
Response from Carla on 6 Sept 2023
Thank you Allison! We are glad you enjoyed spending your anniversary with us. Thank you for appreciating our lovely staff. We hope to see you again soon. -Carla

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
My husband and I with two teenagers stayed in the premium room with Queen bed and sofa bed for 8 nights. The sofa bed was actually two single beds pushed together. All beds were very comfortable. The room came with a fridge (small) which was nice as we shopped at a local M&S store for lunch supplies. The shower didn't have a door at one end so you need to be careful not to flood the floor. Wifi worked well. The gym was great. We didn't have the breakfast as we just bought cereal and milk (brought bowls from home). The location is great and we always felt safe. Recommend going to the George pub for a true British pub experience. London is very walkable and the Tube so easy to use. Take the city bus to Greenwich, dedicate a full day for the Tower of London. The changing of the guards isn't that great but touring Buckingham Palace is fantastic. The streets are a labyrinth and cars, bicycles and pedestrians just seem to know how to operate within it. Everyone seemed so relaxed and not uptight. Lovely vacation. Tip: Hot munchies - an eatery literally out of a hole in the wall under a bridge (you will pass it walking to London bridge tube station) has great food at great prices. We also recommend the Burnings, Butchery and the Black Death tour. Fascinating! and great tour guide.
Stayed 8 nights in Aug 2023
Response from Carla on 6 Sept 2023
Dear Jennifer, Thank you for the kind review!We are glad to know you had a nice experience with us and that you could particularly enjoy our surroundings and our convenient location. We hope to see you again soon. -Carla

10/10 Excellent

ILONA

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for exploring everything you want to see across London! Close walk to Borough Market - we went there every day to pick up meals on the go. Good size rooms, comfortable beds and modern washroom. Only complaint would be the pillows. Would definitely stay again!
Response from Carla on 6 Sept 2023
Thank you Ilona for the nice review! We are glad to know that you appreciated the comfort of our rooms and our convenient location!We hope to see you again soon! -Carla

10/10 Excellent

Anahita

Stayed 4 nights in Aug 2023
Response from Carla on 23 Sept 2023
Thank you so much Anahita, we hope to welcome you again soon! -Carla

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good family location
Hotel was clean and a convenient walk to London Bridge, transit and tourist locations. The sofa bed was set up for us when we arrived and they quickly resolved an issue with our a/c.
Stayed 3 nights in Aug 2023
Response from Carla on 30 Aug 2023
Thank you Laura for the great review!We are glad you enjoyed you experience with us and we hope to see you again soon!-Carla

10/10 Excellent

Katalin

Stayed 2 nights in Aug 2023
Response from Carla on 15 Sept 2023
Thank you for the great rating Katalin! We hope to see you again soon! -Carla

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in Aug 2023
Response from Carla on 23 Aug 2023
Thank you for the great rating Jennifer!We are happy you could enjoy our convenient location.We hope to see you again soon.-Carla

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Carla on 23 Aug 2023
Thank you for the great rating Penny!We hope to see you again soon!-Carla

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff; very clean; breakfast was a nice feature; they also held our luggage for us on the day we arrived and left (so that we didn't have to lug it around before/after check in/out). We will definitely stay here again the next time we are in London!
Stayed 3 nights in Aug 2023
Response from Carla on 23 Aug 2023
Thank you Lisa for the kind review!We are really happy to know that you had a nice stay with us and that you could appreciate our service and our delicious breakfast. We hope to see you again soon. Sincerely,Carla

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the popular historic sites were within an easy metro ride which was a short distance walk to get to from the hotel. We loved Borough Market and it’s great dining options which was a walkable distance as well. The hotel was clean and stylish and a pleasure to come back to each night
Stayed 4 nights in Aug 2023
Response from Carla on 17 Aug 2023
Dear Danielle, Thank you so much for your kind review!We are really glad that you could enjoy our surroundings and that you liked our hotel atmosphere. We hope to welcome you again in the future. Sincerely, Carla

8/10 Good

shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in London near a lot of restaurants, tube station and sites.
Stayed 2 nights in Aug 2023
Response from Carla on 17 Aug 2023
Dear Shannon, Thank you so much for your kind review! We are glad you enjoyed our convenient location.We hope to see you again soon. -Carla

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Would definitely recommend.
Excellent location about an 8 minute walk from London Bridge underground and 5 minutes from Borough market. Lots of conveniences nearby like Pret, Waitrose, and Amazon Fresh. 20 minute walk to Waterloo and 30 minutes to the theatre district. The hotel has an exercise room and a sauna as well as a restaurant and bar. Staff are super friendly. This was a great experience.
Stayed 5 nights in Aug 2023
Response from Carla on 12 Aug 2023
Thank you so much for your amazing review Adam!We are happy to know that you enjoyed your experience with us and that you could appreciate our fitness centre. We hope to see you again soon. -Carla

10/10 Excellent

Katherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Aug 2023
Response from Carla on 12 Aug 2023
Thank you for the Excellent Review Katherine! We hope to see you again soon!- Carla

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Ingebjorg Foss on 8 Aug 2023
Hi Helen, Thank you for taking your time to leave a top-score review about your stay with us. It is truly appreciated. We hope to welcome you back to us in the future.

2/10 Terrible

Cheryl

Stayed 2 nights in Jul 2023
Response from Carla on 30 Aug 2023
Thank you Cheryl for leaving us this review. We are sorry to see that your stay with us was not up to your expectation. Please feel free to contact us directly if you had any further feedback or any further concern that we could help you with.We hope to be able to welcome you again in the future for an improved experience. Sincerely, Carla

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ingebjorg Foss on 8 Aug 2023
Hi Laura, Thank you so much for taking your time to give us a great review of your stay with us. I hope you will visit again soon.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was simply top notch . Staff super friendly, rooms where spotless and with enough space for a family of 4. Perfect location to reach easy local transportation, easy dining around the area and many amenities around the property. We definitely recommend Novotel London Bridge.
Stayed 5 nights in Jul 2023
Response from Carla on 3 Aug 2023
Dear Victoria, Thank you so much for your kind review. We are glad to know you had such a nice experience with us and that you could appreciate our comfortable rooms and our convenient location. We hope to welcome you again in the future. Sincerely, Carla