2/10 Terrible
Tommy
Travelled with family
14 Apr 2024
Disliked: Cleanliness, amenities, property conditions & facilities
We really wanted to like this property given its close location to the museums and metro. However, aside from the appliances being old and not working (in suite washer/dryer was broken, shower was clogged and flooding, downstairs dryers also all broken), the major issue we had was cleanliness. As I was sitting around late one night, there was a fist sized mouse running about that quickly scurried under the couch. I quickly sought help. Unfortunately, the front desk staff at night did not know what to do and after several requests for help, they finally offered to allow us to switch to another room. Not ideal in the middle of the night with mice running around, but better than sleeping with mice. After packing everything up and moving sleeping kids to the new room, we find that the new room has built in base heaters along the walls. The controls for the one in the bedroom was broken and was permanently set to high (the remaining ones in the sitting room were functional and could be turned off). After contacting the same night staff again multiple times, I finally had one staff member come up to the room to manually turn off the heater for us. Well, after adjusting it, the heater kept on going at full blast, but the staff then claimed that there was a 15 to 30 minute delay from adjusting the heater until when it shuts off. So I waited. It stayed on. The front desk then said they would get the day staff to work on it. They never did. We learned to sleep at 25 degrees Celsius
Tommy
Stayed 5 nights in Mar 2024