Restaurant

Reviews of Ramada by Wyndham Hounslow - Heathrow East

3 out of 5
Ramada by Wyndham Hounslow - Heathrow East
8-10 Lampton Road, Hounslow, England

Reviews

7.6

Good

Rating 10 - Excellent. 260 out of 1002 reviews" "
Rating 8 - Good. 409 out of 1002 reviews" "
Rating 6 - Okay. 181 out of 1002 reviews" "
Rating 4 - Poor. 84 out of 1002 reviews" "
Rating 2 - Terrible. 68 out of 1002 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jill V.

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was closed when I got there, I was left stranded by your company…….I bought and paid for this so needless to safe I need my money back ASAP, I am 88 years old and to have this happen to me was not acceptable, how did this happen? I decided to take a cab from Heathrow to the Ramada Inn at Hounslow east, cost me £40-, and to find I did not have a room after a long flight from San Diego, was so disappointing.
Stayed 1 night in Oct 2022

2/10 Terrible

Anthony

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property was ‘closed down’ 4 days before our visit Expedia support has been lacking
Stayed 1 night in Sep 2022

2/10 Terrible

Shayna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bad
Stayed 5 nights in Sep 2022

2/10 Terrible

Shayna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly. Beds were comfortable. Second time visiting London. We chose this hotel because it's close to transit. We booked for Sep 12 to 18. The carpet in our room looked dirty and seemed to be stained. In the bathroom, the towel rack was rusted and the faucet was covered in something brown that didn't appear to be rust. The hotel advertised laundry services on the Expedia website. The nearest laundromat was roughly 10 blocks away. I'm not sure if that qualifies as the hotel having laundry services or not. The restaurant was opened for breakfast and then closed until 6:30pm. Ate at the restaurant once. 7 people in the dining room. It took 2.5 hours to get through the meal and I had to ask for the cheque twice. No vending machine on-site, no ice available. No fridge in the room so we could buy drinks and bring back. Went to the Travelodge next door to use their vending machine. The lock on the door stopped working on day 2. They were going to send someone to replace the battery. Then they needed to order a new motor. We had to get staff to unlock our door with the master key whenever we returned. On Sep 14, we returned from an outing. We were told that it would be our last night because the hotel was closing permanently the next day. Given what we observed while there, I'm not surprised in the least. I feel sorry for the people who lost their jobs, but very disappointed in the experience. We did get a refund.
Stayed 2 nights in Sep 2022

2/10 Terrible

Daniel

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Sep 2022

2/10 Terrible

Vikas

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very very dirty carpet in the room including hallway. Bathroom door hsd a big hole. A mom and pop hotels are better than this hotel. Avoid avoid. There is a travelodge across the street
Stayed 2 nights in Sep 2022

10/10 Excellent

Paul, London

Liked: Cleanliness, property conditions & facilities
Quick and efficient check in
Stayed 1 night in Sep 2022
Response from Sudarshi Hardoyal on 12 Sept 2022
Hi PaulThanks for staying with us and we really appreciate your feedback in order to improve our products and services.

2/10 Terrible

Hari Chandan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are not comfortable. Carpet inside the room is wet. Bedsheets were not clean.
Stayed 1 night in Sep 2022
Response from Sudarshi Hardoyal on 12 Sept 2022
Hi HariThanks for staying with us and we really appreciate your feedback in order to improve our products and services.

4/10 Poor

Andrew

Disliked: Staff & service
Non welcoming without a smile.!!
Non welcoming arrival. Not even a smile or welcome to our hotel!! Paid £15 for a parking space and as we needed car to get nearer to our venue and would be back later at midnight was assured we had a space as paid for...only to come back later and carefully squeeze car in at tiny space near exit....same non welcome for breakfast and departure...Glad only stayed for one night....I've stayed in more welcoming budget hotels so will look elsewhere next time.
Stayed 1 night in Sep 2022
Response from Sudarshi Hardoyal on 12 Sept 2022
Hi AndrewThanks for staying with us and we really appreciate your feedback in order to improve our products and services. I hope to welcome you back in the near future.

8/10 Good

STEPHANIE

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was a nice place but when we arrived they told us the air conditioning in the rooms was not working and since we went during the heat wave - that kind of mattered. At least we could open the nice large windows though which did help especially at night. The staff was friendly enough and they allowed us to check in early at no additional charge which was very nice!
Stayed 2 nights in Aug 2022
Response from Mario on 28 Aug 2022
Dear guest,Please accept our apologies and thanks for the feedback and getting my attention in this matter. I will take action immediately to improve service. Have a great day!

2/10 Terrible

Dominic

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't bother
Dirty, horrible, crawling
Stayed 1 night in Aug 2022
Response from Mario on 28 Aug 2022
Dear guest,Thank you for staying with us,Please accept our apologies and thanks for the feedback . I will take action immediately to improve service. Have a great day!

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed a few times now tried different rooms , but the beds are awful so uncomfortable, I love how easy it is to travel into London , but Travel Lodge next door may have my bookings back as the beds let hotel down badly.
Stayed 2 nights in Aug 2022
Response from Mario on 28 Aug 2022
Dear Guest,Please accept our apologies and thanks for the feedback and getting my attention in this matter. I will take action immediately to improve service. Have a great day!

2/10 Terrible

Norbert

Disliked: Amenities, property conditions & facilities
No AC, dirty, falling apart, in need of Reno.
Stayed 3 nights in Aug 2022
Response from Mario on 28 Aug 2022
Dear guest,Please accept our apologies and thanks for the feedback and getting my attention in this matter. I will take action immediately to improve service. Have a great day!

4/10 Poor

Jodi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Salmon that i had was wonderful. Bathroom stinks of mold. No air conditioning to use. They had it, but it was locked and couldn't use it. Had to use a fan. The beds are horrible. Sleeping on springs. Please invest in new mattresses.
Stayed 2 nights in Aug 2022
Response from Mario on 28 Aug 2022
Dear guest,Thank you for staying with usPlease accept our apologies and thanks for the feedback and getting our attention in this matter. I will take action immediately to improve service. Have a great day!

10/10 Excellent

Jafar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Mario on 28 Aug 2022
Dear guest,Thank ou for staying with us and hope to see you in the near feature to serve you better.

6/10 Okay

Keith

Travelled with family
I liked the AC, everything was pretty standard. I didnt like that a staff member would not turn off the vacumn when i was trying to check in and spent the entire check in proccess vacuuming one spot behind me which made it difficult to hear and interact with the pwrson at the desk. Also the hallways had housekeeping iteams piled up at all hours of the day tou would have to navigate around.
Stayed 1 night in Aug 2022
Response from Sudarshi Hardoyal on 16 Aug 2022
Hi Keith Please accept our apologies and thanks for the feedback and getting my attention in this matter. I will take action immediately to improve service. Have a great day!

4/10 Poor

MARTIN

Travelled with family
Disliked: Room comfort
Disappointed
No air condioning in my room and they wouldn't move me to another.
Stayed 2 nights in Aug 2022
Response from Sudarshi on 17 Aug 2022
Hi Martin I am sorry that AC is not working in your room and we will work hard to fix the problem.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great near Heathrow
A good modern Hotel, close to Hounslow Station (and Heathrow) and Shops. Polite Staff. Only issue is I wish the Rooms had a Mini Bar Fridge in them. Aircon was a blessing in this current Heatwave.
Stayed 1 night in Aug 2022
Response from Sudarshi Hardoyal on 16 Aug 2022
Hi Trevor Thanks for staying with us and we appreciate your feedback. See you soon.

2/10 Terrible

Balaji

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst Hotel Ever
The worst hotel me and my family ever stayed in. Never again in Ramada. No air conditioning in the room during a heatwave. We were given the top floor and so it was really hot at night. The fans provided did not help at all. The mattresses provided were the worst we ever slept on. I had booked Ramada because I had a good experience with the one in Amritsar in India. But this is the second one I’ve stayed in the UK and honestly its the worst chain ever here. Never ever again will I book into a Ramada
Stayed 1 night in Aug 2022

2/10 Terrible

ROYER

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Awful!!! No Air conditioning
Stayed 1 night in Aug 2022
Response from Sudarshi Hardoyal on 16 Aug 2022
Hi Royer Thanks for staying with us and we appreciate your feedback in order to improve our service.

4/10 Poor

Li

Travelled with family
Disliked: Amenities, property conditions & facilities
1, Two hours of delayed checking in due to the room was not ready; 2, Single beds instead of twin beds as advertised (imagine a 6’2” person sleeping on it); 3, Those mattresses should be in dump as many springs are sticking out, and pinching your body all night long; 4, Safe in the room DOES NOT WORK; 5, Hand sanitizers throughout the building are decorative (they’re all EMPTY); 6, We tried to reuse shower towels so didn’t leave them on the floor, but they were taken away by the cleaning staff each day; 7, NO AC. Only fans are provided, and they are NOISY.
Stayed 6 nights in Aug 2022
Response from Izana on 12 Aug 2022
Hi Li, Thank you for staying with us. We really appreciate your feedback. We hope to welcome you back on your next stay. Have a great day!

8/10 Good

Robert J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Served its purpose
Quite basic and comfortable but super close to the tube station for our early flight the following morning out of Heathrow. Food options are minimal and low-end. Get a takeaway delivered or pop to the Tesco for something. Friendly staff.
Stayed 1 night in Aug 2022
Response from Izana on 11 Aug 2022
Hi Robert, Thank you for staying with us. We really appreciate your feedback. We hope to welcome you back on your next stay. Have a great day!

6/10 Okay

Jenny

Travelled with family and small children
Liked: Cleanliness, staff & service
Great location for Heathrow. Lots of local shops for food and conveniences within walking distance. Nearby tube stations.
Stayed 1 night in Aug 2022
Response from Izana on 8 Aug 2022
Hi Jenny, Thank you for staying with us. We really appreciate your feedback. We hope to welcome you back on your next stay. Have a great day!

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Izana on 8 Aug 2022
Hi Paul, Thank you for staying with us. We appreciate your feedback. We hope to welcome you back on your next stay. Have a great day!

2/10 Terrible

Boris

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We ordered two rooms with air conditioning and three beds. We were given one room with air conditioning and two beds, and one room with NO air conditioning and three beds. This was only after complaining because the first room offered to us smelled like mildew. It was filled with fans as evidence that something was odd in that room. This is unacceptable.
Stayed 1 night in Aug 2022
Response from Izana on 5 Aug 2022
Hi Boris, Thank you for staying with us. We appreciate your feedback and we take every feedback seriously. We hope to welcome you back on your next stay. Have a great day!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Jul 2022
Response from Izana on 4 Aug 2022
Hi James, Thank you for staying with us. We really appreciate your feedback. We hope to welcome you back on your next stay. Have a great day!

10/10 Excellent

Will

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

4/10 Poor

Chris, London

Liked: Cleanliness
Disliked: Staff & service
The bed was too low,It was on wheels so it moved. And the floor carpet was from the 1960s other than that it was alright
Stayed 1 night in Jul 2022
Response from Izana on 1 Aug 2022
Hi Chris, Thank you for staying with us. We really appreciate your feedback. We take every feedback seriously. We will inform the housekeeping manager of this. We hope to welcome you back on your next stay.

8/10 Good

Sydney

Stayed 2 nights in Jul 2022
Response from Izana on 1 Aug 2022
Hi Sydney, Thank you for staying with us. We really appreciate your feedback. We hope to welcome you back on your next stay.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location for Heathrow travellers is good, short walk from tube station. Staff very helpful and welcoming.
Stayed 1 night in Jul 2022
Response from Izana on 29 Jul 2022
Hi Jennifer, Thank you for staying with us & we really appreciate your feedback. We hope to welcome you back on your next stay.

8/10 Good

Allano

Business traveller
Liked: Cleanliness, staff & service, room comfort
Ramada Hounslow
Car park tiny. Initial impression, corridor from car park to reception scruffy, but the room was lovely clean comfortable Bathroom excellent Only 13 min from Heathrow
Stayed 1 night in Jul 2022
Response from Izana on 29 Jul 2022
Hi Allano, Thank you for staying with us & we really appreciate your feedback. We hope to welcome you back on your next stay.

4/10 Poor

Peter

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
bathroom good shower good room good size carpet was dirty bed was springy wont be staying again.
Stayed 1 night in Jul 2022
Response from Izana on 26 Jul 2022
Hi Peter, Thank you for staying with us and we really appreciate your feedback. We take every feedback seriously and we will inform the housekeeping manager. We hope to welcome you back on your next stay.

8/10 Good

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had flies but they were able to change me to a better room with no flies.
Stayed 1 night in Jul 2022
Response from Izana on 22 Jul 2022
Hi Lucia, Thank you for staying with us and for your feedback. We really appreciate it. We hope to welcome you back on your next stay.

2/10 Terrible

Jose

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
They knew a/c was not working and sold the room anyway. We had to fight to get a new room.
Stayed 1 night in Jul 2022
Response from Izana on 19 Jul 2022
Hi Jose, Thank you for staying with us and we appreciate your feedback. We take every feedback seriously.

6/10 Okay

Leslie

Liked: Cleanliness, property conditions & facilities
It’s very clean the staff is not unfriendly just not overly helpful
Stayed 1 night in Jul 2022
Response from Izana on 18 Jul 2022
Hi Leslie, Thank you for staying with us and we appreciate your feedback. We take every feedback seriously. We hope to welcome you back on your next stay.

2/10 Terrible

Karamjeet

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this so called three star hotel for 7 nights. To start with, the air conditioner was not working. Multiple requests to get it looked after failed to instigate any action. After two nights of discomfort, I contacted the manager who reluctantly agreed to change the room. In the new room, the AC worked well, however the bed mattress was of very poor quality with metal springs impinging on the body. Dining area is shabby with glass roof probably never cleaned. Overall, an extremely uncomfortable stay for a hefty price! Only good thing about this hotel is close proximity to Hounslow Central Tube Station. I would not recommend this hotel to anyone who wants to enjoy a good night’s sleep and clean environments!
Stayed 7 nights in Jul 2022
Response from Izana on 15 Jul 2022
Hi Karamjeet, Thank you for staying with us. We're sorry that you feel this way, every feedback is taken seriously. We inform the housekeeping manager.

6/10 Okay

Ronn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Week in London
The room was ok and had all the facilities but the room was so hot. No air conditioning just a couple of fans which recirculated hot air. Bed was also too soft. Did not sleep well.
Stayed 7 nights in Jul 2022
Response from Izana on 14 Jul 2022
Hi Ronn, Thank you for staying with us and giving us a feedback. We hope to welcome you back on your next stay.

10/10 Excellent

Helen

Stayed 3 nights in Jul 2022
Response from Izana on 14 Jul 2022
Hi Helen, Thank you for staying with us and for your review. We hope to welcome you back on your next stay!

4/10 Poor

PRADEEP

Stayed 2 nights in Jul 2022
Response from Izana on 14 Jul 2022
Hi Pradeep, Thank you for staying with us and we appreciate the feedback. We hope to welcome you back on your next stay.

2/10 Terrible

Kwok lim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel service was bad. Air conditioning was out of order, very very hot over night. The staffs just ignored my suggestions and complains. Never never come back this hotel again.
Stayed 6 nights in Jul 2022
Response from Izana on 15 Jul 2022
Hi Kwok, Thank you for staying with us and we appreciate your feedback. We take every feedback seriously. We hope to welcome you back on your next stay.

10/10 Excellent

G

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Hotel is at very convenient location near to Hounslow Central station, very close by High Street. Staff is very nice, helpful. Haven't tried food as there are numerous food joints nearby. Not so liking is they they charge for parking & even for keeping baggage, $6/bag which is cheap from hotel management, haven't experienced this with any hotel worldwide except this nothing annoyed me.
Stayed 7 nights in Jul 2022
Response from Izana on 15 Jul 2022
Hi, Thank you for staying with us and we appreciate the feedback. We hope to welcome you back on your next stay. Have a great day!

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2022
Response from Izana on 8 Jul 2022
Hi Paul, Thank you for staying with us and for the review. We appreciate it. Hope to see you soon!

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap, but not great. Carpets are stained everywhere. No air conditioning in the room. Very loud outside at night. Booked a 3 bed room, but was given a two bed room.
Stayed 1 night in Jul 2022
Response from Izana on 8 Jul 2022
Thank you for staying with us and for your review. We take it seriously. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Check in experience is poor. The staff said hasn’t got the booking, then went to the manager to check. Luckily I got all the details print out, then got confirmation has booking. When check in, said it cost over £200. Luckily I got the print out the the price is just over £180. When asked to leave luggage to pick up later, told that they charge £5 per luggage!
Stayed 3 nights in Jul 2022
Response from Izana on 7 Jul 2022
Hi, Thank you for staying with us and giving us a review, we appreciate it!

6/10 Okay

Traneka

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022
Response from Izana on 4 Jul 2022
Thank you for staying with us and for you feedback, we appreciate it. Hope to see you soon! Ramada Hounslow- Heathrow East

4/10 Poor

Kirk

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Replace the disgustingly dirty carpet...clean the exterior and interior of the building.
Stayed 1 night in Jun 2022
Response from Izana on 4 Jul 2022
Hi Kirk, Thank you for your feedback, we take each feedback seriously. We hope to see you soon. Ramada Hounslow - Heathrow East

10/10 Excellent

Ruchika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Izana on 4 Jul 2022
Hi Ruchika, Thank you for staying with us and your feedback, we appreciate it. Hope to see you soon!

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Izana on 4 Jul 2022
Hi Simone, Thank you for your review, we appreciate it. Hope to see you soon!

4/10 Poor

Rich

Stayed 1 night in Jun 2022
Response from Izana on 4 Jul 2022
Dear Rich, Thank you for staying with us and for your feedback, we appreciate it.

8/10 Good

Madhu

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Decent enough room near Hounslow central tube station. Nothing special.
Stayed 1 night in Jun 2022
Response from Izana on 1 Jul 2022
Dear Madhu, Thank you for staying with us and we appreciate your feedback.