I showed up early and was told that they would hold my luggage until check in time. There are security cameras set up for your safety. There are combination locks on all the rooms. There is a room to lock up larger luggage and items for free. You are also able to rent smaller lockers for 1 pound a day. The free breakfast consisted of toast, coffee, tea, jams, 7 types of cereal from healthy nut and granola to a type of sugar chocolate cereal. There were two fridges, stove, microwave, and a complete kitchen set up. The matress looked brand new and the room was cleaned several times a day. There were three computers set up that everyone used. There was also free wifi through out the building. The staff behind the desk were all very patient and helpfull. The graveyard staff would spend hours cleaning every night with the bathrooms being cleaned at least 3 times a shift. The floors were mopped, trash collected, and all the common areas were cleaned each day.
We staied 5 days in London. Had a very good time. We visited the city of London an the Greenwich Obsrrvatory. You can get rapidly to all atractions of London. Waterloo Station, Westminster and the Bus Station St Thomas' are very near.
Excellent guest se vices provided from every department I touched. 24 hour room service and gym and trust me when you can't sleep those gym hours came in handy. Food outlets were delish too! I'd stay here again, there is no better location!