Outdoor dining

Reviews of Il Perlo Panorama

3 out of 5
Il Perlo Panorama
Via Valassina 180, Bellagio, CO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 419 out of 642 reviews" "
Rating 8 - Good. 171 out of 642 reviews" "
Rating 6 - Okay. 36 out of 642 reviews" "
Rating 4 - Poor. 4 out of 642 reviews" "
Rating 2 - Terrible. 12 out of 642 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is aptly named. One of the best views in Bellagio. Pleasant checkin with a beverage.
Stayed 1 night in Mar 2024
Response from Corina on 16 Mar 2024
Thank you very much George.We hope to have you back as our guest in our hotel.Regards,Corina

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely beautiful and the staff was also incredibly pleasant, they made our stay very welcoming.
Stayed 1 night in Jan 2024
Response from Corina on 9 Mar 2024
Dear Maria,thank you very much for the time dedicated to us.Hope to have you back as our guest.regards,Corina

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay
Stayed 2 nights in Jan 2024
Response from Corina - Room Division Manager on 25 Mar 2024
Dear Martha,thank you very much for taking the time to leave a review. We hope to have you back as our Guest in the hotel.Have a nice day !Corina

10/10 Excellent

Natasha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best view in Bellagio. Staff was kind, and explained everything well. Food was great too. The shuttle service is really convenient & drops you right in the middle of the city square. **So you're aware - you cannot bring your vehicle over on a ferry from Nov23-may24** we only found out when we got to Cadenabbia and left our car overnight in public parking. Only regret is that our stay was short. Looking forward to going back and bringing the kids. Fantastic for a couples' getaway. Loved every minute.
Stayed 1 night in Dec 2023
Response from Corina - Room Division Manager on 25 Mar 2024
Dear Natasha,thank you very much for taking the time to leave a review. We hope to have you back as our Guest in the hotel.Have a nice day !Corina

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!!
Absolutely gorgeous views! Hotel and staff were gracious and friendly.
Stayed 2 nights in Dec 2023
Response from Massimo on 6 Dec 2023
Thanks so much Andrea, nice to have you here, see you soonAll the best!

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're in the right room in this hotel, the view is fantastic! Cleanliness in the rooms and bathrooms can be better and space could be used more efficiently (counter space in the bathroom would be great!) The majority of the staff was friendly and helpful - one bartender didn't seem happy to serve. This CAN be a 5 star hotel!
Stayed 3 nights in Nov 2023
Response from Massimo on 5 Dec 2023
And it will Christine! Just in two years from now... thanks for coming and see you soon

8/10 Good

Beth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
The view out of my room was AMAZING. The hotel is a bit run down and the restaurant closes early but it's the only food close by.
Stayed 3 nights in Nov 2023
Response from Corina on 9 Mar 2024
Dear Beth,thank you so much for the review. Hope to have you back as our guest.regards

10/10 Excellent

franck

Stayed 1 night in Nov 2023
Response from Corina - Room Division Manager on 25 Mar 2024
Dear Franck,thank you very much for taking the time to leave a review. We hope to have you back as our Guest in the hotel.Have a nice day !Corina

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The room was spacious and clean, the view was breathtaking and probably the best on Lake Como. The breakfast was good and included in the price of the room and the staff was super friendly. Definitely recommend.
Stayed 2 nights in Nov 2023
Response from Massimo on 4 Dec 2023
Hi Sonia and thanks for your nice review,Hope to see you soon , all the best

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Older building with limited amenities but the most amazing view! Pay for the lake view 100%
Stayed 1 night in Nov 2023
Response from Massimo on 4 Dec 2023
Thanks Jennifer, nice to have you here! See you soon

2/10 Terrible

sabrina

Travelled with partner
Disliked: Staff & service, amenities
Our stay was great until we had to check out. Throughout our stay we had encountered wonderful staff members until we met the manager. We confirmed the night before we would have a shuttle at 8am for our bus and train already booked and we were guaranteed it. We show up to check out at 7:50AM to arrive early. We waited until around 8:20 to ask a server if anyone was going to help us and they informed us the person would not be showing up due to an emergency which we completely understand. The manager then strolls in at 9AM, at this point we already missed our bus and we told him we needed a ride to the train station due to their error of missing the bus he says okay and has his driver drive us 5 minutes away when the train station was 1 hour away. We say no this is wrong. We try to call the manager and he hangs up on us multiple times and started forwarding our calls to voicemail. He told the driver to leave us there and we told the driver we wanted to go back to the hotel to speak to him in person because we have now missed our train as well. When we arrive, the manager was hostile, aggressive, screaming, slamming the desk and taking no responsibility. We have lost money at this point due to missing both transportation to Milan. He kept saying “what do you want me to do” and when I told him what we needed he said “impossible”. He then offered us 10 euros… I couldn’t believe he was screaming at us the way he was when this was the hotels error. Unprofessional. Horrible.
Stayed 2 nights in Nov 2023
Response from Massimo on 21 Nov 2023
Dear sabrina,thanks to offer me the choice to answer you, so I can tell my point of view. The delay was, as I kindly explained to you because the staff in charge at the check out got sick, not the driver, and I had do come to cover the shift as soon as I could. But it seems it did not care you about it, the problem was a missing train wich cost .5,6 per person, any missing flight or big problems... it was only a matter of how much you wanted o make on it, and sorry if I did not like much. Thats why I gave you at the end ,50,00 and than was ok. I hope you reached safely your train and enjoyed your holiday in Italy.

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just lovely. We will be back.
Can’t stop thinking about the gorgeous view. Lovely stay. Clean linens, good breakfast, lots of water pressure. The room could use one decent and normal chair, but that’s a minor complaint. Can’t wait to come back again.
Stayed 2 nights in Nov 2023
Response from Massimo on 21 Nov 2023
Thanks so much Tracey, I'm glad about your experience, all the best

10/10 Excellent

Wilber

Travelled with partner
Liked: Amenities
My husband and I had such a awesome experience the only thing next time I will search more about how to get to the hotel since we get lost however I call the hotel and they came to pick up us where we were. Thank you to them
Stayed 2 nights in Nov 2023
Response from M on 21 Nov 2023
Thanks Wilber, was nice to have you here, see you soon

10/10 Excellent

Payalben

Stayed 2 nights in Nov 2023
Response from Massimo on 12 Nov 2023
thanks for coming! See you soon

8/10 Good

Richard

Stayed 3 nights in Oct 2023
Response from Massimo on 31 Oct 2023
Grazie Richard! See you again

6/10 Okay

Stephanie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Massimo on 29 Oct 2023
Hi Stephanie, see you soon again!

8/10 Good

Dawn

Stayed 1 night in Oct 2023
Response from Massimo on 29 Oct 2023
Thanks so much!!

2/10 Terrible

Adriane, Toms River

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Besides the view, the property has nothing else to offer. If you are not traveling by car, do not even think about staying here! If you depend on their transportation, you will find that the shuttle service is not free and completely unreliable. Also very limited hours, as they do not pick you up after 7pm. The restaurants in the city open at 7pm for dinner… so you can’t stay. Also the location is far, far up there, you cannot walk to the center of the town. After waiting over one hour for pick up I had to call again just to find out that they never sent anyone to begin, I found this was very inconsiderate. The front desk young woman was very rude and unprofessional and acted like I was asking for something out of the ordinary when I asked to leave my luggage before check in. I had a horrible experience during check in. The breakfast is below average and they wanted to charge me for the orange juice… unacceptable. The owner is also rude and when I complained about my poor experience he did nothing to make it better or right by me, instead acted with arrogance. I would never stay or recommend this property to anyone. I regret my decision of staying there.
Stayed 2 nights in Oct 2023
Response from Massimo on 29 Oct 2023
Dear Adriane, thanks for spending your time to write this review, as it happens sometime guests in our hotel forget we are a simple 2 star hotel and we try to give extra services to make them feel more comfortable. This means we have limited staff for the shuttle and 8am to 7pm continuously is our limit. Our large breakfast buffet include sweets, salty and fresh eggs for free, just a few things, ready made, have a small charge. Our staff is never rude and luggage always are parked in the lobby. I'm sorry that you didn't notice all this giving more importance to small inconvenience that brought you in a bad mood. I offered my assistance but it seems wasn't appreciate. Adriane, I wish you all the best and thanks again for choosing us. Massimo

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Great view of Lake Como.
Stayed 1 night in Oct 2023
Response from Massimo on 29 Oct 2023
Thanks Peter, see you soon again!

10/10 Excellent

Nongnard

Stayed 1 night in Oct 2023
Response from Massimo on 29 Oct 2023
Thanks!!

8/10 Good

John E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value Stagy
We really enjoyed our stay at La Perla Panorama. The room was spartan but very clean and every staff person was very helpful and friendly.
Stayed 1 night in Oct 2023
Response from Massimo on 29 Oct 2023
Thank you so much John!

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel and the service
Stayed 1 night in Oct 2023
Response from Massimo on 29 Oct 2023
Thanks!!

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Massimo on 29 Oct 2023
Thanks so much!!

10/10 Excellent

Waishan

Stayed 1 night in Sep 2023
Response from Massimo on 29 Oct 2023
Thanks so much Waishan!! See you soon again

10/10 Excellent

ANGELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has amazing views and attentive staff. Would definitely stay here again and recommend to others!
Stayed 2 nights in Sep 2023
Response from Massimo on 29 Oct 2023
Grazie Angela

8/10 Good

Michael

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Incredible view.
Stayed 1 night in Sep 2023
Response from Masimo on 29 Oct 2023
Thanks Michael! All the best

10/10 Excellent

Marie Juul

Stayed 1 night in Sep 2023
Response from Massimo on 29 Oct 2023
Very nice of you! Thanks Marie

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has stunning views over the lake and mountains and is very popular with cyclists. The staff were very helpful, especially the staff working the bar and restaurant. Menu is pretty limited at the hotel and all restaurants in town were fully booked so book your restaurant ahead! The room was clean but the hotel overall is a little tired and in need of a spruce up. On saying that, it met our needs and was in a good location. The view trumps everything really.You feel as if you are sitting in a painting.
Stayed 2 nights in Jul 2023
Response from Massimo on 29 Oct 2023
Grazie! See you again Nigel

10/10 Excellent

LORI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff. Spectacular view.
Stayed 2 nights in Sep 2023
Response from Veronika on 9 Sept 2023
grazie mille

8/10 Good

Arie

Stayed 1 night in Sep 2023
Response from Massimo on 29 Oct 2023
Thanks so much Arie, see you soon

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Lake Como View- Excellent Service
The view from the hotel property is spectacular. Staff is very helpful. Restaurant is very good. Shuttle service to Bellagio is convenient. Rooms are modest, however very clean. Overall, this is a very good hotel at a reasonable price.
Stayed 2 nights in Aug 2023
Response from Veronika on 4 Sept 2023
thank you very much for this beautiful feedback :)

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible! The food and wine was top notch.
Stayed 3 nights in Aug 2023
Response from Veronika on 31 Aug 2023
thank you very much :)

6/10 Okay

agata

Travelled with partner
Area around
Stayed 1 night in Aug 2023

10/10 Excellent

Debe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgettable Stunning View and perfect location
Lovely cozy place with an Awesome view overlooking Bellagio City and Lake Como. Very much appreciate it. The Hotel Stuff is super friendly, and a lovely dog named "Jeff" warm greeting 🐶
Stayed 1 night in Aug 2023
Response from Veronika on 31 Aug 2023
thank you very much :)

10/10 Excellent

Letitia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, location and facilities
Stayed 2 nights in Jul 2023
Response from Veronika on 14 Aug 2023
Thank you very much

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Information about the hotel inaccurate. No Air Conditioning as stated which in the middle of July meant the room was incredibly hot and the ceiling fan was very noisy, no free cooked to order breakfast as mentioned on hotels.com. The free breakfast options are limited and if you go down for breakfast after 9am, even more so as items are not replenished. Any hot food or fresh orange juice are chargeable. Shuttle service costs 5 euros per person each time you use it. Very basic room with tiny bathroom - unable to stretch out both arms it was that small! Nowhere to put toiletries in the bathroom. A couple of staff members very friendly but others, not so much. Overall, we were disappointed with the room and would not stay here again.
Stayed 5 nights in Jul 2023
Response from Hotel Manager on 16 Sept 2023
Dear Anonymous,thanks for taking time to write your review, but i must say that on all the website we say A/C only in limited rooms, and after all we are still a 2 stars hotels, renovation works will be done in the next future.. We improved the breakfast and the shuttle is a little cost to have a driver full time. Trusting in your understanding, we invite you to visit us again in the near future. Massimo

6/10 Okay

Brian

Stayed 2 nights in Jul 2023

10/10 Excellent

Jerome

Stayed 1 night in Jul 2023
Response from Veronika on 15 Jul 2023
thank you very much

6/10 Okay

Cristina

Travelled with partner
Disliked: Property conditions & facilities
The view is the only thing I liked at this property.
Stayed 3 nights in Jun 2023
Response from Veronika on 13 Jul 2023
Dear Cristina , thank you very much for your feedback. Can you please let us know how can we improve to make the stay more posotive? thank you

8/10 Good

Kerry

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property is in an excellent position overlooking the lake, with a great terrace to enjoy a drink whilst relaxing. The check in was efficient. Room and facilities a little tired but clean. Great restaurant with good food.
Stayed 1 night in Jun 2023
Response from Veronika on 16 Jun 2023
thank you very much for your feedback

10/10 Excellent

Johan

Stayed 1 night in Jun 2023
Response from Veronika on 7 Jun 2023
Thank you very much for this feedback :)

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST HOTEL you can stay in Bellagio. Great 100%
In the mountain for AMAZING VIEWS of Lake Como & surrounding towns . 5 minutes by car and for a very convenient fee (much cheaper than Taxi) they offer a shuttle to/from the hotel to Bellagio &Ferry Carlo and Viola ARE THE BEST We SUPPOSED to arrive to Bellagio at 7 pm & the hotel shuttle will take us to the hotel After many problems with the bus we arrive to Bellagio at 9:45 Carlo WAS THERE AT BELLAGIO BUS STOP WAITING for us at 9:45 He drove to the hotel where restaurant was closed so he prepared for us Paninis Carlo (Manager/Owner) made us forget our bus problems with his big smile & GREAT CUSTOMER SERVICE Next morning we had a great breakfast @ the hotel terrace with amazing views. At check out Viola told us trains Varenna-Milano was not running because a problem on the tracks She call tourism office & ferry to find alternative ways to get to Milano She printed 6 pages w/routes & times for buses & ferries to get to Milano With all the trouble to get to Bellagio by bus and from Bellagio to Milan I was so distress that I left $500 euros in the room After we checked out We took the hotel shuttle to downtown 1 hour later Viola called me to tell me that the CLEANING LADY found $500 euros on my room! WHAT ELSE CAN I SAY ABOUT THIS WONDERFUL HOTEL? Their actions speak for themselves THEIR WONDERFUL STAFF &MANAGEMENT THEIR INCREDIBLE CUSTOMER SERVICE Their attention to detail The super clean rooms and common areas The amazing breakfast And the INCREDIBLE PATIO /TERRACE
Stayed 1 night in Jun 2023
Response from carlo sancassano - Manager on 4 Jun 2023
Nestor, thanks a lot

10/10 Excellent

Mariann

Stayed 1 night in May 2023
Response from veronika on 15 May 2023
thank you very much for this feedback :)

10/10 Excellent

Yann

Stayed 1 night in May 2023
Response from carlo sancassano - manager on 12 May 2023
Thanks Yann.So happy you had a nice time here with us

10/10 Excellent

christian

Stayed 1 night in May 2023
Response from veronika on 10 May 2023
thank you very much

10/10 Excellent

SuAnn

Stayed 1 night in Apr 2023
Response from Carlo on 5 May 2023
Thanks SuAnn

10/10 Excellent

Junhong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was really good. The stay was good as your room is facing the river.
Stayed 1 night in Apr 2023
Response from Carlo on 2 May 2023
Junhong Thanks a lot was pleasure having u here

10/10 Excellent

Carmela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel exceeded our expectations! The staff was amazing and the views spectacular!
Stayed 1 night in Apr 2023
Response from Veronika on 29 Apr 2023
Thank you very much Carmela , hope to see you again :)

8/10 Good

Clive

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views and nice staff. Be ready for a long walk to town if you can’t access the shuttle bus!
Stayed 4 nights in Apr 2023
Response from carlo sancassano - Manager on 26 Apr 2023
Dear Clive , thank a lot for sharing your comment . we remind shuttle service is provided on demand , from 8 am untill 7 pm . Thanks again

10/10 Excellent

Kalle

Stayed 2 nights in Apr 2023
Response from Veronika on 22 Apr 2023
thank you very much for your feedback :)