Reception

Reviews of American Inn & Suites

2 out of 5
American Inn & Suites
6401 Joliet Rd, La Grange, IL

Reviews

5.8
Rating 10 - Excellent. 46 out of 287 reviews" "
Rating 8 - Good. 62 out of 287 reviews" "
Rating 6 - Okay. 54 out of 287 reviews" "
Rating 4 - Poor. 49 out of 287 reviews" "
Rating 2 - Terrible. 76 out of 287 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Jocelyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room needs lots of repair. There were baby roaches on the bathroom floor and counter where the fridge and microwave Located at. Pillow was torn, towels are so old they look grey in color. Never going back there again.
Stayed 1 night in Mar 2024

10/10 Excellent

Nebojsa

Stayed 1 night in Feb 2024

10/10 Excellent

Debra

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Raj on 11 Nov 2023
Thanku Debra for Good Reviews.....

10/10 Excellent

Nikola, Miami

Stayed 1 night in Sep 2023
Response from Raj on 11 Nov 2023
Thanks Nikola For Reviews.... Welcome again..

10/10 Excellent

Cedomir

Stayed 1 night in Nov 2023

2/10 Terrible

Pat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches
Stayed 1 night in Oct 2023

10/10 Excellent

Igor, Palos Park

Stayed 1 night in Oct 2023
Response from Raj on 11 Nov 2023
Thanks For Reviews.... Welcome again..

4/10 Poor

Mary

It’s a okay place
Stayed 1 night in Oct 2023

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
American inn
Family ran business that is so clean and friendly staff ! Great rates and close to all Chicago venues .
Stayed 1 night in Sep 2023
Response from Raj on 11 Nov 2023
Thanks For Jeff Reviews.... Welcome again..

2/10 Terrible

Jacques

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place in the area
The room stink and dirty. The pillows was so stink and the sheet stink. Bathroom have cigarette burn all over and towel was stain and look dirty Couldn't stay the night I have to go somewhere else since they didn't want to do a refund
Stayed 1 night in Sep 2023

2/10 Terrible

chasten j

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold above the shower, saw a roach climbing the wall by the bed into the light fixture and tried to tell me I didn’t have a booking even after showing them Expedia confirmation and the receipt.
Stayed 2 nights in Sep 2023

8/10 Good

Imran

Stayed 1 night in May 2023
Response from Mike on 8 Jun 2023
We appreciate your review. Thank you for staying.

6/10 Okay

RAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clear but smellet of smoke ask to change the room but couldn't do so as there wascroom available. The manager try to help but could not do so, but he did give airfreshrer.
Stayed 1 night in May 2023

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not stay there again
The room was very dirty. There was food on the walls, cigarette burns all over the tub (in a non smoking room), long black hairs inside of the sheets, very run down and the door looked like it had been kicked open. I was there 10 minutes and checked out. However, the front desk person was very nice. He apologized and offered for me to change rooms. When I mentioned I had already booked a different location, he told me the process of what I needed to do to get a refund! He approved the refund without question when hotels.com contacted them!
Stayed 3 nights in May 2023

2/10 Terrible

Milija

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

Michele

Liked: Cleanliness, staff & service, room comfort
Wouldn't recommend.
It was very noisy most of the night. The outside lights were so bright it looked like daylight in our room. The traffic was noisy. I heard a drill at 3:30 in the morning.
Stayed 1 night in Apr 2023

10/10 Excellent

Jesse

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Mike on 28 Feb 2023
Thank you very much for staying with us.We appreciate your feedback.

8/10 Good

Alise

Stayed 1 night in Feb 2023
Response from Mike on 13 Feb 2023
Thank you very much for your review.

10/10 Excellent

Phillip

Liked: Property conditions & facilities
Nice
Great place and good manager
Stayed 1 night in Feb 2023
Response from Mike on 13 Feb 2023
We appreciate your review.

2/10 Terrible

Giscela

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Unfriendly staff, rooms are cold , floors cold and everything is old and updated. Pounded on the soot for us to get out just ten minutes late for checkout
Stayed 1 night in Feb 2023

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed in many hotels and motels, and this was absolutely disgusting, there was mold in the ceilings I turned on the hot tub and black chunks of debris shot out of the Jets, there was semen, stains all over the mirror and the dresser next to the bed plus there was food, stains, or some kind of stains on the walls and it was just absolutely ridiculously disgusting and they would not give us our money back nor would they even try to clean the room which we still wouldn’t of stayed but it was horrible and also there was some dangerous electrical cord hanging out of the wall. It was a nightmare.
Stayed 1 night in Oct 2022

4/10 Poor

Marjorie

Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

4/10 Poor

PHILIP

Travelled with family
Disliked: Cleanliness, amenities
Not real clean-ashes in sink on arrival, no hot water and ragged towels. Air conditioner breaker faulted-room hot and humid.
Stayed 1 night in Jul 2022

8/10 Good

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

2/10 Terrible

Sammie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually don’t leave bad reviews even if the experience was bad . But this place was absolutely horrible especially considering the price . Was so dirty and the smell was terrible I could not sleep. I honestly wouldn’t go there if it was free
Stayed 1 night in Jun 2022

4/10 Poor

DAVID, South Bend

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility is run down and dirty. No food, no coffee. Neighbors fought through the night. Open garbage cans below my door smelled terrible. They have weekly and "nap" rates, so that tells you a bit about what you're getting into.
Stayed 1 night in Jun 2022

10/10 Excellent

Gema Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

6/10 Okay

Laura

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great location.
I stayed for 2 days and the location of the hotel was perfect but i did run into a few mishaps. I ended up with a low fuse in the restroom that was instantly repaired. Then I noticed the wall hanger thing was detaching from the wall a bit scarry because it could have fallen on our heads. On the second day we noticed tons of mold on the ceiling so we ended up leaving and we ended up staying in wakeagan instead. The people at the front desk were very charming and welcoming.
Stayed 1 night in May 2022

4/10 Poor

Misa El

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Black mold and cockroaches found in bathroom. Room stunk heavily of cigarettes, though it was supposed to be a non-smoking room. Entire room dated - not worth the price they charge. Its more of a $29.99/night motel than sn inn.
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
The hotel was in a bad condition. The room was no smoking but had a terrible smell of smoke so I was forced to run the loud window A/C all night. The hotel did not seem safe although the surrounding neighborhood was not the issue. This forced me to close the windows as the screens were worn and gave no safety. The mattress cover had burn holes from cigaretts in it.
Stayed 1 night in Sep 2021

2/10 Terrible

Orlando

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor hotel bed lots of improvement
Horrible dirty nothing but nasty smell roaches and ants it’s supposed to be a hotel not a place to live monthly no breakfast coffee towels or maid service
Stayed 7 nights in Aug 2021

2/10 Terrible

Enrique

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
Disgusting
Stayed 1 night in Aug 2021
Response from DESAI on 24 Aug 2021
WHEN YOU STAY IN OUR MOTEL AND WHICH ROOM YOU THINK DIRTY....

6/10 Okay

Verified traveller

Disliked: Room comfort
No iron nor ironing board no hair dryer no where to put your luggage nowhere to hang your clothes
Stayed 1 night in Aug 2021
Response from Desai on 24 Aug 2021
sorry we did not meet your expectations, but Whenever you Check in at any Motel Pls ask first about facility and then check in pls

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
It was clean and fast to get into.
Stayed 1 night in Aug 2021
Response from Desai on 24 Aug 2021
thanks a lot for your valuable time

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad attitude personnel, expensive, dangerous and not clean
Stayed 1 night in Jul 2021
Response from Desai on 24 Aug 2021
If Guest Drank and high how can we give him Good Service when they not want to undustand and How you can say Dangerous...??? Pls explain

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grows!! Bugs in the sink. Broken lights. The customer service was the worst. So rude!! Never come here unless you want the worst experience ever.
Stayed 1 night in Jul 2021
Response from Desai on 24 Aug 2021
Can you share this information at front desk....??

2/10 Terrible

Jocelyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a run down mess!! It was like a 90 horror show!! It was clearly false advertisement. It is no where near what the pictures look like. He was rude. He didn’t understand English and the staff whom I think were his parents woke us up repeatedly after we told them we aid for a 2 night stay. It was last minute on my part an I should have stuck to my regular ones.
Stayed 2 nights in Jul 2021
Response from jerry on 21 Jul 2021
We Upgrade your Room bcoz you want smoking and ground floor, We upgrade without any charges...

2/10 Terrible

RAUL

Stayed 5 nights in Jul 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

8/10 Good

Dametria

Liked: Cleanliness, property conditions & facilities, room comfort
Aggressive jets in the jacuzzi.
The jacuzzi tub would’ve been nicer if the water coming out of the jets were less aggressive. Other than that everything was good.
Stayed 1 night in Apr 2021

8/10 Good

Tammy

Liked: Room comfort
Stayed 1 night in Apr 2021
Response from desai on 21 Apr 2021
Thanks and most Welcome

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from desai on 2 Apr 2021
thanks

4/10 Poor

Verified traveller

Stayed 1 night in Aug 2020
Response from jerry on 9 Aug 2020
we are glad you enjoyed your stay . hope to see you again .

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020
Response from jerry on 16 Jul 2020
we are glad you enjoyed your stay. we hope to see you again soon.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suites
The whirlpool sweet was clean and nicely updated had a wonderful time.
Stayed 1 night in Jun 2020
Response from jerry on 18 Jun 2020
we are glad you enjoyed the stay. we hope tom see again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2020
Response from jerry on 10 Jun 2020
we are glad you enjoyed your stay . we hope to see you again.

6/10 Okay

Jarvis

Stayed 1 night in May 2020
Response from jerry on 4 Jun 2020
we are glad you enjoyed your stay . we will work harder to make your stay better next time.