Outdoor pool, free pool cabanas, pool umbrellas

Reviews of Melati Resort & Hotel

3 out of 5
Melati Resort & Hotel
Jl. Pariwisata Pantai Kuta, Kuta, Lombok

Reviews

6.0
Rating 10 - Excellent. 4 out of 46 reviews" "
Rating 8 - Good. 15 out of 46 reviews" "
Rating 6 - Okay. 14 out of 46 reviews" "
Rating 4 - Poor. 5 out of 46 reviews" "
Rating 2 - Terrible. 8 out of 46 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We paid too much but had a good time
We were initially a little disappointed by the location of the hotel - which is on a main road and about ten minutes walk from the beach. There were other cheaper hotels closer to the beach which we hadn't found on the internet (but most of them didn't serve alcohol) - indeed we suspect we paid about double what we would have paid if we had booked locally for this hotel. However the hotel staff were great and we ended up having a really enjoyable few days - staff were very friendly and helpful. Location proved to be good because the hotel was on the main road so gave easy access to all the local restaurants, ATMs, supermarkets, etc.. We ended up getting mopeds and travelling to other beaches which were better than the local one. The rooms had a safe (but this wasn't attached to anything) and like most hotels in this part of the world there was only cold water in the shower.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for!
Cheap but bedding and bathroom needs major attention

10/10 Excellent

Peter H, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like being in our own resort.
Loved the place. The staff are fantastic. It wasn't busy due to not being in busy season. The staff called us by name, we felt like family. If you are the type that doesn't want interaction you can have that too. The included breakfast was excellent as was the meals overall. We had the best room which was huge and right in front of the pool. You can rent a motorbike for A$6 per day. Airport transfer is available at A$15 each way which is quite fair as it is about 25 minutes from airport to Kuta, Lombok. Well worth the price. We will stay there again. They are building a new wing of rooms and doing renovations so it will only get better. Don't worry, The renovations are not getting in the way of a great stay.

6/10 Okay

Brad

Liked: Room comfort
Nice pool that wasn't working....

6/10 Okay

Rebecca

Disliked: Cleanliness, room comfort
Was ok but not clean
The Room was full of ants. They were everywhere.

8/10 Good

stephany , Huntington Beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kuta, lombok
Close to main street, restaurants and bars and activities. Hotel staff, especially Mimi, is awesome, so accommodating, our shower had an awful smell that lasted for a day. Smelled like urine. The grounds were quiet, peaceful, clean.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid.
Expensive. Other similar and better places in area are better priced. We stayed only 2 nights because we had paid online with no refunds. While some staff were wonderful and polite. A lot were VERY rude and made us really uncomfortable about leaving any items in hotel. On arrival, no working air conditioning. Changed rooms. Toilet not working, backing up, long wait to be fixed. Pool area old, run down. Hot pool, uncomfortable. When leaving, we went to pay 5 hours EARLY. hotel machine not working, we wanted to surf and said we would return to pay. informed staff we would be changing, and down at next hotel, we would return to try machine in a few hours. Staff followed us, harassing us and our driver and continued to harass our next hotel staff. Informed manager of the HORRIBLE behaviour of staff. he didnt care. Do NOT stay here. our worst stay of southeast asia so far.

6/10 Okay

Ho, Malaysia

Just fair
just fair,we booked superior room,there are one bathroom and one toilet in a room,and wash basin is outside the toilet, so no fight in the morning. Room and furniture look old but was clean and comfort. Hotel facilities look old also. Swimming pool look bit dirty, but i saw two kids used it everyday and from day to night,they bring their toys together and i can hear them laugh when i locked myself in the room, so i don't know but i didn't swim. Wifi was very bad and always can't connected, we have to call to reception and ask them to restart or repair their server for few times per day. Breakfast was in single serving, less choice, taste not good and very salty.You get what you pay.

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Run Down - Overpriced!
We were in Lombok for our honeymoon and booked to stay in this hotel for 2 nights. At £30 a night, we were not expecting a 5* experience, however we were still very disappointed. The hotel is VERY rough around the edges, dirty, mouldy and very badly maintained. The pool didn't look clean and had a large unfinished edge (like a trench) and the few seats there were around the pool were gross, not to mention the seriously mouldy parasols. We booked a king size suite and paid online. We were shown to a room with two twin beds, that certainly didn't resemble a 'suite'. When we asked about it, the man simply said 'sorry no king available'. Well this would be okay if we had walked in off the street, but when we have already booked and paid for something, that is what you expect to get. We let it go, it wasn't a big deal. The bathroom smelt awful, like old toilet and really stinky drain. It wasn't clean, there was hair stuck to the walls by the shower and we had to keep the extractor fan on and the door shut to try and reduce the putrid smell in the room. Breakfast was poor to average. The only good part was they managed to get us a moped to rent and booked us a car to get back to Senggigi. For the price of this place, you'd be much better off in a little homestay somewhere!

6/10 Okay

AHMAD FAQIH SADIQ

Liked: Staff & service, room comfort

10/10 Excellent

Niall, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay!
We really enjoyed our stay at Melati. So much so that we left to go somewhere else and came back again! The hotel is very handy for restaurants and bars, the staff are very friendly and helpful and the room was big and cleaned every day. Bed very comfortable! We hired scooters which the hotel staff sorted for us and they also arranged to pick us up and drop us off at the airport (for a charge). There was building work going on next door while we were there but it didn't bother us and the hotel is very quiet and peaceful. Would definitely return.
Response from Shobirin on 17 Oct 2015
Dear..Mr/Ms Niall Warmest greeting.. Thank you for taking the precious time to evaluate your stay at melati resort & hotel kuta lombok, We are delighted to read your kind feedback about melati hotel,your valuable feedback is very important for our team and management for our further improvement also will be motivate. Thank you again for your feedback and we look forward to welcoming you back to Melati resort & Hotel kuta lombok. Best regards Shobirin

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with helpful staff
Staff were helpful and pleasant. A basic nice hotel

6/10 Okay

evan, melbourne

comfortable
comfortable,,close to all things.

8/10 Good

Joseph, Oxnard,Ca

Liked: Staff & service
A week in Bali
This hotel has all the appearances of a 5 star hotel,However it is not up to those standards,but is a rather good stay for the money. The location is good for walking to several places,the beach is a 10 minute walk,several good restaurants in the vicinity.A major shopping mall is only a short walk away also.The staff is very friendly and eager to help. One drawback was a rather poor wi fi service,not available in the rooms,worked so so in the lobby and was listed as available in one of the pool areas. I will stay here again on my next trip,as i consider it value for the money spent.

8/10 Good

Adrian, Albany, Western Australia.

Liked: Cleanliness, staff & service, room comfort
Nice lower-end resort.
I enjoyed my stay, staff are very friendly and helpful. I think this hotel is a good niche between super-expensive resorts such as the Novatel and basic, backpacker places. Cant talk about the food as I only ever ate breakfast there- but please note the included continental breakfast is very basic, coffee, juice and toast. Bottled water was included and restocked every day which is always welcome. The location is somewhat inconvenient if you are going to spend most of your time at the beach, but nothing a scooter won't fix if you have experience with them (the hotel hires them out at additional, but modest cost) or are feeling brave to learn. The place seemed quite new and my room was improved as I stayed, a soap-dish in the shower appeared while I was away fro the day, as did an air-freshener unit a few days later. Hopefully in the future they will add more comfortable banana lounges at the pool, and lightening.

6/10 Okay

RACHAEL, melbourne

Liked: Cleanliness, staff & service, room comfort
Overpriced but staff are fabulous
Firtsly, I would have to say that at 36aud per night I was expecting a lot more from this hotel. There are much cheaper homestays that you can book on arrival.It is clean and comfortable but has no atmosphere, the rooms are very plain as is the hotel itself. Didn't use the pool although it did look very clean and inviting. The breakfasts are very average and nothing to write home about. What I was so impressed with was the staff, they always went out of their way to assist. One staff member in particular, I believe his name was Arwan,really went above and beyond. I was attempting to hire a scooter which he was giving me lessons on, but after lacking the confidence for a small fee I paid him to accompany me instead as he took me to the local beaches and village. His professionalism and desire for me to have a great holiday really made my trip. Lastly, as a word of warning, if you need to book ferrys etc I would recommend doing this at the hotel, as I purchased from 'Bobby' across the rd (and apparently a brother to one of the staff members) and was left stranded after my ferry with no transfer waiting, and had to pay another 2 times to get back to Bali.

8/10 Good

danien, b

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very nice hostel the room is beautiful The only problem is the swimming pool but actually if you go in kuta to stay in your hostel its a big mistak because close to kuta are the most beautiful beaches I never see

6/10 Okay

Camilla Funch

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Run down but good location
The location is good on a street with many great restaurants and close to attractions. The staff is super friendly and the rooms are ok, although very run down. For instance the toilet seat was broken with sharp plastic splinters in it, the pool was not clean and the water not replaced. The hotel needs to be renovated but if you just need a place to sleep at night, it is ok because of the location and staff.
Stayed 4 nights in Dec 2017

2/10 Terrible

Nils , Cologne, Germany

Disliked: Cleanliness, property conditions & facilities, room comfort
Renovierungsbedürftig
In die Jahre gekommendes Hotel, das rundum renovierungsbedürftig ist. Das Badezimmer war eine Zumutung, die Toilette stank, Wasserversorgung nicht immer gewährleistet. Der Pool war außer Betrieb, moosiges Wasser begrüßte uns jeden Morgen. Einen Preisnachlass gab es natürlich nicht. Das Frühstück war akzeptabel, schlicht und einfach. Das einzig positive waren die an und für sich freundlichen Mitarbeiter, die den schlechten Gesamteindruck jedoch auch nicht ändern konnten. Insgesamt alles andere als empfehlenswert!
Stayed 3 nights in Aug 2017

8/10 Good

Clarence, Good location near restaurants and surfshops.

Liked: Cleanliness, staff & service, room comfort
Clean rooms and friendly staff
Good hotel in a good location in Kuta. The are severeal good restaurants in the area and it was a perfect place for us to stay for exploring Lombok and the surrounding beaches. The room was cleaned everyday and the staff was very friendly and helpful. The breakfast included offered different options and we were more than satisfied. There seemed to be som problem with the cleaning of the pool so we didn't use it. But overall we enjoyed our stay and it filled our purpose. We extended our stay. We also rented motorbikes and had no hassle with it.

6/10 Okay

Manuel

Disliked: Room comfort
Normal en estos lugares
Calidad precio justito, el personal muy amable y correcto.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Katastrophe! Nicht buchen!
In allen Zimmer tropfte Schimmel von der Decke, moderiger Geruch, widerliches "Bad" ohne Fenster oder Lüftung. Selbst für den relativ geringen Preis eine absolute Frechheit! In der Umgebung gibt es viele günstige und saubere Homestays. Wir haben obwohl wir schon im Voraus bezahlt hatten (Fehler!) nicht dort übernachtet. Hotel-Team nicht einsichtig und völlig überfordert.

6/10 Okay

Karina Bieler

Liked: Staff & service
Disliked: Cleanliness
Ok
Fint til en backpacker, som trængte til sit eget værelse.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Rachida, Marseille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel accueillant et chaleureux
Je remercie le personnel du Melati pour leur professionnalisme, leur disponibilité et plus particulièrement Hoel pour ses compétences et son humour! Merci pour cette belle rencontre, malgré son jeune âge son professionnalisme est exemplaire. Merci aussi à Mimi plus discrète mais très éfficace! Bravo car leur accueil chaleureux fait du bien surtout quand vous voyagez seule !

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
don't recommend, really not worth it.
dirty room, WIFI didn't work at room, under construction, we left earlier.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

6/10 Okay

Verified traveller

Disliked: Cleanliness
시설이 별로
위치는 만족, 스텝은 친절함, 샤워는 냄새가 났음, 수압이 약함, 호텔이지만 룸에는 냉장고 헤어드라이기가 없음 커플 투숙은 생각해 볼 필요가 있음.!

6/10 Okay

Tiziana, roma

Disliked: Property conditions & facilities, room comfort
Hotel a prezzi bassi
Abbiamo soggiornato a metà agosto. L'hotel tutto sommato non sarebbe male se si dedicassero alla tenuta della struttura. Il bagno è pieno di muffa ed umidità, non ci sono finestre e l'odore è nauseabondo. Davanti la camera ci sono delle vasche ornamentali con acqua sporca che attirano le zanzare

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
nicht empfehlenswert!
Das Hotel ist nicht empfehlenswert! Vor allem war das Badezimmer sehr unschön. Unsauber, schlecht riechend, alt. Da war sogar eine tote Mücke an der Fliesenwand und man sah sogar noch den Flip Flop Abdruck. Handtücher waren richtig unsauber. Keine Seife beim Waschbecken. Unfreundliches Personal, das von uns fast den doppelten Preis für den Verleih eines Scooters haben wollte, als überall an der Straße 10m weiter.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Pas au bord de la mer!!!
L'adresse spécifiée sur Hotels.com n'est pas la bonne!! L'hôtel n'est pas située au bord de la mer !! Il est dans le centre et on entend sans arrêt la circulation.... De plus, il y a un chantier juste à côté où ils travaillent parfois jusqu'à 22H. Sans parler de la proximité de la mosquée qui vous réveillera tous les jours à 5H du matin. Pas besoin de réveil. Le petit déj est trop léger. Vous en sortirez avec la faim. Idéal si vous faites un régime ;-) Gros problèmes avec le Wifi, sans arrêt! Il y a des coupures d'électricité le jour et la nuit, on entend des souris sous le toit (faux plafond). La chambre standard est vétuste et on entends tout à travers les murs. On a cherché le sauna mais on ne l'a pas trouvé! Points positifs : l'équipe (dans sa majorité) est gentille et serviable, location de scooter possible sur place et pas cher (heureusement car il y en a vraiment besoin, la plage de Kuta étant horrible!)

8/10 Good

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stanza standard troppo piccola bagno essenziale con il getto dell acqua praticamente inesistente. Pulizia sotto l essenziale ma posizione buona per visitare le spiagge piu belle.

6/10 Okay

Christine

Liked: Cleanliness, room comfort
Disliked: Staff & service
l'hôtel était en travaux, le restaurant était donc fermé sauf le matin pour le petit-déjeuner qui était excellent. L'emplacement loin de Senggigi nécessite absolument un moyen de locomotion. La plage n'est pas propre du tout.

2/10 Terrible

matthieu, deuil la barre

Disliked: Staff & service, property conditions & facilities
dommage
Personnel incompétent wifi inexistante.. chambre pr 4 : 2 lits simples!!!!!

4/10 Poor

Sylvie, Auribeau sur Siagne

Disliked: Cleanliness, property conditions & facilities
Hêtel sans charme
Un hôtel sans charme, nous avions réservé et réglé pour 2 grands lits (4 personnes)et notre chambre avait 2 lits de taille moyenne.Impossible de changer car pas de disponibilité. Le personnel parlait mal l'anglais, il a été difficile de se faire comprendre ce qui à engendrer des quiproquos.

8/10 Good

Franck, St Ferréol d auroure

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité prix
Bon hôtel tres rapport qualité prix

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

magnan, deuil la barre

Disliked: Property conditions & facilities
Moyen
Séjour correct.wifi tout le temps en panne.

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

guy, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel sourient ,déjeuner correct ,situer un peux en retrait mais vraiment à côté de tout,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belle piscine chambres confortable. Staff sympa. Bon petit déjeuner

8/10 Good

risto, Helsinki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Nice place! Very friendly staff.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Super Hotel zum super Preis im Süden von Lombok
super Aufenthalt von 5 Nächten mit nettem Personal und Service, sehr hilfsbereit, Preisleistungsverhältnis super