Free minibar, in-room safe, soundproofing, free WiFi

Reviews of The Villas at Sunway Resort Hotel & Spa

3.5 out of 5
The Villas at Sunway Resort Hotel & Spa
Persiaran Lagoon Bandar Sunway, Petaling Jaya, Selangor

Reviews

8.4

Very good

Rating 10 - Excellent. 29 out of 54 reviews" "
Rating 8 - Good. 16 out of 54 reviews" "
Rating 6 - Okay. 3 out of 54 reviews" "
Rating 4 - Poor. 2 out of 54 reviews" "
Rating 2 - Terrible. 4 out of 54 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay especially for someone who wants privacy and intimate couple honeymoon and getaway.
Stayed 4 nights in Jan 2020
Response from Quinn on 10 Feb 2020
Dear traveler. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We look forward to working with you again in the future!

10/10 Excellent

Abdurrahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful end to my honeymoon
Stayed here for four nights to end my Honeymoon, Villa was beautiful and the location next to Sunway pyramid shopping was fantastic.
Stayed 4 nights in Oct 2019
Response from Quinn on 30 Oct 2019
Thank you very much for your recent visit to Sunway Resort Hotel & Spa-- The Villas and for having taken the time to write about your experience. All your lovely comments have been share with the team and thank you for recognizing their great work. We are looking forward to welcome you back soonest again.

10/10 Excellent

Loginee, KL

Travelled with partner
Liked: Cleanliness, amenities
I do think there is room for improvement in areas like customer service.
Stayed 2 nights in Aug 2019
Response from Quinn on 4 Sept 2019
Allow me first to thank you for being happy to our villas. I'm so pleased that you experienced a deserved, lovely stay with us once again. Your recognition of our team’s commitment for bespoke service is rewarding. We look forward to welcoming you back for your fourth time with us.,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Quinn on 22 Jul 2019
I am sorry to know that your rating is low based on your last stay with us. May I know what can we do better in the future?

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for family holiday
Stayed 2 nights in May 2019
Response from Quinn on 23 May 2019
Thank you for sharing your exquisite experience and I cannot wait to welcome you back soon.

8/10 Good

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No kids in villa, resort is a bit old
We were expecting to enjoy the villa in this resort, however we were told upon check in time that kids are not allowed to stay in the villa. We were so disappointed and surprised regarding this hotel policy. Mr. Mohammed Dawoud explained to us patiently and helped to arrange another suite room for us. We appreciated his help very much. Although at the beginning, my son was so disappointed and upset, yet after the day of crazy water slides in the Sunway water park, he almost forgot about the villa. The suite that was offered to us is actually not bad, clean and big enough for 3 of us, yet the decoration is a bit old and stained. We are not able to use the swimming pool as there was a heavy rain which made the swimming pool flooded. Breakfast is ok, you will have huge varieties of foods, but we experienced many people in the dining place, the tables and cutlery are not very clean. Overall, it’s a good and easy resort to spend with your kids, notwithstanding the adjacent water park, there are also many restaurants and a shopping mall close by.
Stayed 2 nights in Oct 2018
Response from Quinn on 27 Feb 2019
Thank you for your feedback. We appreciate you have accepted our arrangement for changing from villa to a suite. We are glad that you have enjoyed your stay with us. We hope to welcome you and your kids again in our hotel soon! See you.

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and superb
Stayed 1 night in Dec 2018
Response from Quinn on 14 Jan 2019
Thank you for your perfect rating. We look forward to welcome you back to Sunway City again!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Sarah, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service, relaxing time spent at the villa, friendly staff and amazing food.
Stayed 3 nights in Sep 2018
Response from Quinn on 14 Nov 2018
Thank you for your great rating and comments. We look forward to see you again soon!

10/10 Excellent

Jae, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Service
,Superb service great food and staffs are very friendly and accommodative
Stayed 1 night in Sep 2018
Response from Quinn on 19 Sept 2018
Allow me to thank you for taking the time to share your thoughts on the experience you had at The Villas, Sunway. It gives me great pleasure to hear my team and I have managed to exceed your expectations. In the meantime, we remain hopeful you will get to stay with us again in not so distant future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Quinn on 15 Aug 2018
Thank you for your excellent rating. We are glad that you enjoyed the hotel and facilities. We look forward to see you again soon!

6/10 Okay

anas

Stayed 1 night in Jul 2018
Response from Quinn Tee on 7 Aug 2018
Thank you for your rating. I am looking forward to welcome you back again, see you soon!

8/10 Good

Mrs Saisi, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Break Away for Couples
I was lucky to get a unit on the higher ground which gave us a little more privacy when outdoor at the plunge pool. So must always make sure to request for that on my next visit. The mosquitoes is norm as we are surrounded by greens so that isnt really a problem to us at least. Maybe the hotel should provide a proper outdoor slippers and mat. All in all, we had a wonderful break over the weekend and surely a hidden gem for city folks like us.
Stayed 1 night in Apr 2018
Response from Quinn Tee on 25 Apr 2018
Allow me to thank you for taking the time to share your thoughts on the experience you had at The Villas. It gives me great pleasure to hear my team and I have managed to exceed your expectations. In the meantime, we remain hopeful you will get to stay with us again in not so distant future.

6/10 Okay

TD, London

Liked: Cleanliness, staff & service
Disappointed
Not what I anticipated judging from the photo gallery.
Stayed 3 nights in Jan 2018
Response from Quinn Tee on 28 Feb 2018
I am truly sorry not meeting your expectations on your recent stay at Villas. Rest assured that I have taken good note of your comments as your feedback is essential for quality improvement. I look forward to welcoming you back again soon, for a more seamless stay.

2/10 Terrible

Karen

Liked: Cleanliness, room comfort
Disliked: Staff & service
Arrival was mayhem, some staff very helpful, others really put out. Villa itself was nice and clean but overlooked by huge hotel (Disneyland style) and water theme park is directly in front, so definitely didn’t feel private and was very noisy (theme park doing sound tests for their new year party the night before so 2 nights with no sleep. There is also a five floor shopping centre attached. Bathroom was large but worn. Ordered one meal while there - one beef, one chicken, got two chicken. Also had staff arguing with us over breakfast order we hadn’t made. Only managed 2 nights of a five night stay. Overall was not worth a fraction of the money spent...awful!
Stayed 6 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and romantic escape with great service. Excellent for coupons honeymooners
Stayed 3 nights in Aug 2017

8/10 Good

Hussain

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The service was bad

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great for couples
Everything was perfect

10/10 Excellent

mohannad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

KHALID

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hideout
Good environment and surrounding areas.Easy access to the nearby water park.Excellent services.

10/10 Excellent

WALEED, Riyadh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice relaxing hotel
Very good stay

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No recommend the villa because a lot of insects
The villas made of wood so I recommend the hotel more than villas because a lot of insects in the villas

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic villas
Honeymoon trip

10/10 Excellent

Chun Kwan Alan, Hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice villa!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

BASIM, Riyadh

Liked: Cleanliness, staff & service, room comfort
hotels.com you have to be clear
The hotel policy didn't let me stay in the villas because I have child less than 2 years so they suggestion to upgrade to presidential suite in sunway hotel

8/10 Good

Marine.eng

Liked: Cleanliness, staff & service, room comfort
Good hotel
It's nice room but we think more privacy and more modern

10/10 Excellent

Turki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
worst hotel ever
like a preson

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honey moon
All what is needed for honey moon

10/10 Excellent

meshal, kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Abdelrahman, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Awesome place for couples

8/10 Good

Lawrence, Singapore

Liked: Cleanliness, staff & service, room comfort
"A Fantastic Intimate Getaway Location"
We were looking for nice, peaceful place for a short intimate getaway. When we first came upon The Villas@Sunway, we thought "peaceful?", "intimate?" at Sunway Lagoon??? No Way!!! But as we read more and more good reviews, we decided to give it a try and actually (very fortunately) managed to book a room at The Villas through Hotels.com (and at a very reasonable rate too) even though it was a super-long weekend and everywhere else was fully booked. We were more than satisfied. The Villas is tucked away in a green area in a corner of Sunway, away from the hustle and bustle of the theme park and the crowdedness of the other hotels. While the 'villa' we were checked into was old, it was very spacious, clean and very comfortable. We loved the porch, the verendah and the private pool that was sheltered enough that you can be as, "intimate" as you want. Shopping at the huge Pyramid Mall was just a short walk away in one direction and the serene Mandara Spa in the other. Breakfast was provided,and though not a fantastic variety, the spread was more than adequate. But best of all it was so peaceful you can't tell that it was holiday season. Evening cocktails was also provided and should not be missed, with free-flow of drinks and a selection of food that was well prepared and actually good enough for our dinner. Staff were very friendly and helpful (they candle-lit our entire pool area on our second night!). We really enjoyed our stay and plan to go back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
I will not forget my Honey Moon stay in the The Villas at Sunway Resort Hotel & Spa

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
no privecy

10/10 Excellent

Saeed

Liked: Cleanliness, staff & service
Simply, villas at Sunway Resort
Simply, villas at Sunway Resort Hotel is a perfect choice for relaxation.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très belle villas, bien équipée. Personnel toujours souriant et serviable. J’y retournerai avec plaisir! Merci pour l’accueil et le professionnalisme
Stayed 5 nights in Oct 2019
Response from Quinn on 30 Oct 2019
Thank you for your 5 star rating. All your lovely comments have been share with the team and we are delighted to hear you enjoyed the Villas! Again, thank you for your compliments. We are looking forward to welcome you back soonest again.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Sep 2019
Response from Quinn on 30 Oct 2019
Thank you for your rating and we are delighted to learn that you have been appreciating our hotel and enjoyed our bespoke service. We are looking forward to welcome you back in the not too distant future.

8/10 Good

AHMAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Quinn on 14 Jan 2019
Thank you for your rating. We hope to see you again soon!

10/10 Excellent

ghaith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Quinn on 25 Jul 2018
Thank you for staying at The Villa - Sunway Resort Hotel & Spa. I am glad to see your perfect rating and I look forward to welcome you back!

10/10 Excellent

Nasser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
مرره ممتاز جداً
من اجمل الاماكن واميز الخدمات الي ممكن تعيشها
Stayed 1 night in Jun 2018
Response from Quinn on 27 Jun 2018
Thank you for your perfect rating. We hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
It's really a nice and relax hotel to stay! Excellent.
Response from Quinn Tee on 3 Apr 2018
Thank you for choosing to stay with us. We are greatly flattered to note that we have exceeded your expectations in all areas. It was a pleasure to have been of service to you and we certainly look forward to welcome you back to the hotel soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

Yingying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

saud, الامارات

Liked: Cleanliness, room comfort
Disliked: Staff & service
الفندق جيد مقابل السعر ولكن الاثاث يحتاج تغيير
الفندق متفرد بطبيعته خاصه الفلل والاسعار معقولة مقابل الخدمات اما عيوب الفندق لأَنِّي سكنت فيه مرتين خلال خمس سنوات الاثاث قديم ومستوى الخدمات لا يرقى الى مستوى ٣ نجوم البوفيه فقط في الفندق الرئيسي ممتاز جدا الفندق يحتاج لإدارته فقط وتجديد الغرف

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
شهر عسل
الإقامة في الفندق ممتعة لكن خلال الثلاث ليالي تكرر الفطور لديهم .. وأول يوم في الإقامة كانت لديهم مشكلة في الكهرباء ٣ مرات اغلقت

10/10 Excellent

ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort