Breakfast, lunch, dinner served; Fusion cuisine
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Reviews of Polo Floatel Kolkata

3.5 out of 5
Polo Floatel Kolkata
9/10 Kolkatta Jetty Stand Road, Kolkata, West Bengal

Reviews

7.0

Good

Rating 10 - Excellent. 12 out of 66 reviews" "
Rating 8 - Good. 26 out of 66 reviews" "
Rating 6 - Okay. 11 out of 66 reviews" "
Rating 4 - Poor. 12 out of 66 reviews" "
Rating 2 - Terrible. 5 out of 66 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

6.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Malcolm

Stayed 1 night in Mar 2023

10/10 Excellent

PARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Aneesh

Stayed 1 night in Aug 2022

8/10 Good

RAJIV

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Interesting location
The location is excellent with fantastic views of the river. One should stay for this reason alone. Having said that, the condition of the hotel needs to be improved. Quite run down in many places. Simple things like good choice of TV channels (especially the News and Sports channels), tissue boxes in the room etc. should be looked at
Stayed 1 night in Jan 2020
Response from Guests Relation Executive on 4 Mar 2020
Dear Guest, Greetings from Floatel! It was a pleasure to have you with us at Floatel, an eco-friendly hotel. We thank you for sharing your valuable feedback. We are delighted to know that you enjoyed staying at our Hotel and we would like to thank you for your recommendation. Strong and positive feedback from our guests is highly motivating and helps the team perform even better. We are constantly trying to improve our services to serve our guests better. We look forward to your continued visits and assure you of our best service and attention at all times. With Best Regards, Guests Services Desk

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't even try
Pathetic service, stinking room, dirty washroom. So much could have been done with this property. Its an excellent case study to show how one can destroy value of a property with so much intrinsic potential. I had booked 2 nights, but checked out after spending one night.
Stayed 2 nights in Dec 2019

4/10 Poor

Manickam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fake photos uploaded & not verified by hotels.com
Experience was pathetic, no spa, no gym, no wifi in the rooms..Luckily it was only one night otherwise it would have been a nightmare!!!
Stayed 1 night in Sep 2019
Response from Guest Relation Executive on 14 Nov 2019
Dear Guest, Greeting for the day! It was a pleasure to have you with us at Floatel, an eco-friendly hotel. We thank you for sharing your valuable feedback. We are delighted to know that you enjoyed staying at our Hotel and we would like to thank you for your recommendation. Strong and positive feedback from our guests is highly motivating and helps the team perform even better. We are constantly trying to improve our facilities to serve you better in the near future.New changes will be made soon. We look forward to your continued visits and assure you of our best service and attention at all times. Thank you. Warm regards, Guest Services Desk

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not so good...... Worth for money.....1/5

4/10 Poor

Kalyan k

Disliked: Staff & service, room comfort
Uncomfortable hotel better to avoid.
We had a very uncomfortable stay for 5 nights in this hotel. The location and view from room was the only positive point, rest everything was bad. The room was smallest I have seen any this type of hotels, the bed was ridiculously small,could hardly accommodate two adult persons. The bathroom was also very small with defective plumbing. The lift lobbies and the lifts stink. The gangway bridge was shaky and difficult to walk.wifi was not free and exhorbitingly costly. Breakfast spread was average but the service in the restaurant is below standard. Food prices are very high. I would not advise anyone to stay in this hotel.
Dear Guest, Warm Greetings from Floatel, Kolkata !!! At the onset, we would like to thank you for giving your time to review us. It was a pleasure for us to have your stay at Floatel, Kolkata. Since it is ‘theme’ & floating on river Hoogly the room, wash room & bed size (Queen Bed) are little small compared to any land based hotel in the city. However, you can try our SUITE ROOM on your next stay. As per as the wifi speed is concern, we would like to intimate that we have a speed of 4mbps. Although we will definitely review your feedback & will try to provide more speed. The team and I look forward to the pleasure of welcoming you back to Floatel, Kolkata, in the not too distant future. Warm Regards Sourav Roy Manager Front Office

10/10 Excellent

Faiz, Bangladesh

Liked: Cleanliness, staff & service, property conditions & facilities
Great Night-life attraction in Kolkata
We reached the place close to midnight, though its a bit far from airport- you see the place, you will love it! Its just as good you can dream a place for a nice, comfy and soothing environment for your self or family!

6/10 Okay

Prof Arup

Disliked: Cleanliness, staff & service, property conditions & facilities
Good Property Badly Maintained
The hotel has a lovely location. It floats on the river Ganges. The view from the room is excellent. But the property is not well maintained. The room was very small and it was full of old wooden furniture which had outlived their utility. Rooms are not cleaned properly. The room service is poor and most of the staff members have a laid back attitude. The bathroom was stinky and the tiles were full of stains. The restaurant serving the breakfast has a good ambiance. But the breakfast spread is not plenty. The croissants and other bakery items are served cold. We noticed inefficiency everywhere. The staff at the reception had no knowledge of our booking made wth hotels.com long back. On producing the print out of the hotels.com voucher they were kind enough to provide us a room.

6/10 Okay

Jagdies, Nottingham

Disliked: Cleanliness, room comfort
Jagdies Janki
The kitchen staff was really good Toilet was not good condition also room cleanliness could do with more work and cleanliness The people at the hotel are really good that is what makes it work

2/10 Terrible

G, Coventry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs a big lick of paint
1 star hotel charging 5 star prices, needs a lot of modernisation furniture still from the 50's and looked vey worn, carpets smelt like they have never been changed, staff were friendly and polite making the best of trying to keep the hotel clean and presentable, felt very sorry for them as even their uniform was unclean. Ridiculous charges at bar and restaurant bottle of kingfisher was over 400 Rupees over 4 times the price to other places which had far better décor, Floatel hotel living on past glories. only good thing I can write is breakfast was okay with varied foods.

6/10 Okay

Christopher

6/10 Okay

Dharmesh, Mumbai

Disliked: Cleanliness, staff & service
Good concept of a floating hotel
I had booked the Ganges facing room but the view is best avoidable with filth flowing in the river. Only the view of Howrah bridge is worth looking at, that too in night. I took ill on my way to the hotel and after 3 reminders, utter confusion and 90 minutes later I get one tablet of the medicine that I had requested. I had booked an emergency flight to rush back home due to my bad heath but the hotel could manage any cab for almost an hour in spite of their assurances earlier and they did not have a cab service of their own. I had to ultimately cancel my flight and lose money on the same. The room had a distinct stink. Food was passable.

2/10 Terrible

Ben, India

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was shut down.
Terrible experience. Expedia gave me a confirmed booking for a hotel which is shut down.

8/10 Good

Scoop, Shanghai, China

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Change of pace
Oh, I don't know. Overall, it was OK. The food prices in the restaurant are HIGH by India standards, especially by Kolkata standards. The dining room is overstaffed and thus is somewhat disorganized. Overall, I think the hotel has tried to figure out every way to get as much money as possible out of all guests. However, they did not charge me to use the phone in the lobby; guests cannot dial outside the hotel from their rooms.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
noisy
very helpful staff, needing refurbished, but it was the noisiest hotel I have ever stayed in. With about 25 rooms and about 10 function suites, noise was almost continual. If you want a good nights sleep go elsewhere.

8/10 Good

nanty

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Subrata Kumar

Disliked: Property conditions & facilities

8/10 Good

Lakshmi Narashimhan, Chennai

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Getting used to this Hotel
It's my second time in this hotel. The reason why I had book it for the second time was to explore the feel of floating while staying inside Room. I should say there wasn't anything of that sort I had felt. It is a good hotel though with prominent service. Food price is exorbitantly high though.

8/10 Good

jit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Lakshmi Narashimhan, Chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!!
That was one heck of a night I had staying in this Hotel, Receptionist are kind enough to pack me a bag of breakfast early in the morning while I left, Good ambiance and a perfect Hotel to stay if you are trying to catch an early morning train from Howrah. Food was good, However they didnt have much of a variety!

8/10 Good

Sumit, Guwahati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Nice ambience and the best part was the room facing the Ganges

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Good hotel poor service
Hotel is situated on good location, one can look howrah bridge frm room, doesnt go with the name - havnt experienced any flotation.room service is poor, food is average.rooms are small.nature lover - recommended

4/10 Poor

Deepak, Durgapur

Disliked: Cleanliness, property conditions & facilities, room comfort
smelly
The drainage is not proper due to which even after you flush the toilet, after some time when you return you find it dirty. the filth is collecting from other rooms usage as well. This is a serious issue. The toilets smell all the time and it smells upto the room as well.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Soumen, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel very nice view..
Good experience. Worth exploring and beautiful stay. Food quality can be better.

8/10 Good

HVM, Delhi

Liked: Staff & service, room comfort
Nice hotel on Hooghly river.

2/10 Terrible

Sudhir Shingankuli, Pune

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Experience
This Hotel was recommended by Hotel.com assistance. It was a worst experience i ever stayed. Rooms are too small and shabby. even the floor tiles were broken state. Food quality is bad. service is poor. I will never recommend this hotel to any one and i suggest you too not to recommended to anyone to keep up your reputation.

8/10 Good

ManoranjanGhosh, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities
Its an unique of its kind-its wonderfull
Right from the check-n me and my partner got a feel that guest are welcomed here, unlike other hotels in this price range in Kolkata. Staff were helpful,courteous , rooms are small but well made up by the scenic beauty it offers -with iconic Howrah Bridge on one side and Vidyasagar Sethu on the other;not to spk of boats plying on the river and the Howrah Stn. on one side and the majestic SBI building with two centuries of history behind, on the other side,made our stay a wonderful experience.The bar and restaurants are thoughtfully designed/decorated and food/beverages served were excellent. I,wish, I could go back again.

8/10 Good

Ankit, Gurgaon

Liked: Cleanliness, staff & service, room comfort
Breathtaking view
One of a kind hotel, with a brilliant view. The staff was courteous and the rooms were comfy, although slightly jaded. The food was strictly average. At these rates, it was quite a steal.

8/10 Good

Zishan, Mumbai

Liked: Staff & service, property conditions & facilities, room comfort
Pleasing Stay Warm People
I can now say I am a regular guest at the hotel and find the stay comfortable, pleasant and enjoyable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

small beds
The overall stay was just o.k. Not great though. Beds are not big, breakfast is average, room service is slow.The only plus point is the river-view window of the room Rest everything is just average and in fact below average for what you pay and the rooms are too small . you can find much better deals at this price in kolkata elsewhere in commercial hotels in a probably 4 star property.

6/10 Okay

travelpoint, agartala

Disliked: Cleanliness, room comfort
view good,
eco friendly,but need improve ment,low cooling ac,

8/10 Good

Nitin & Shreya, India

Liked: Property conditions & facilities, room comfort
Good One
The location is nice, and there is no dearth of public transport from around the hotel.

8/10 Good

dr puneet madhok, vapi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
onveience and graciousness
overall good value for money....wonderful gracious staff, eager to please. Good restaurant Convenient locaiton close to Howrah.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

Avijit Chaudhuri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad service
hotel did provide good service. They a room with which has stinky smell and when complained they provided a handicap room. The reservation was done on 12/29/2012 then why this happened? The travelers suffered a lot due to this room debacle

8/10 Good

rolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
extremely friendly and helpful staff
A pleasant change this floating hotel, i enjoyed it very much. The only negativ point for me was the noisy restaurant, not enjoyable.

4/10 Poor

Stuart, UK

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Seen better days.
Needs a good overhaul. It's seen much better days. Noise at night of loud music and furniture moving a real problem. Food very good though.

8/10 Good

Jon Lang

Liked: Cleanliness, property conditions & facilities, room comfort
Generally very pleasant. Good room layout and cleanliness. Food fine. Dining area has a great view of the Hugli. Front desk people polite but very slow. Room service good but slow!

8/10 Good

santosh

Liked: Cleanliness, staff & service, room comfort
it was nice and wonderful.

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Stay was OK but the rooms at night were very noisy as there was a loot of sound of other guests and hotel staff which was very disturbing.Also the hotel restaurant was not very impressive as the staff was fighting amongst themselves as to who will serve whom,where etc

8/10 Good

Daly, Dhaka, Bangladesh

Liked: Cleanliness, staff & service, room comfort
Moderate, good for business travel
Need to update bathroom and toiletries. Internet should be free.

8/10 Good

Jaipal, hyderabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall experience
overall a good experience.But travel arrangements.improvement is a MUST. The hotel should be able to provide reasonably priced cabs.Perhaps should tie up with a travel agency charging reasonable rates.The current rates are too high. Food and service were very good.

10/10 Excellent

Richard, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Floatel Hotel - My Kolkata favorite
The Floatel Hotel provides the perfect balance between the three or fewer star hotels one finds in India for a reasonable amount; and those luxury hotels that are great but cost too much. This was my second stay there, and I will stay there on my subsequent trips to Kolkata. The theme is a nice touch, and I love the hotel's commitment to being ecofriendly. The buffet is always a favorite, too.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean quiet island in the sea of dust and noise
The best thing about the Floatel is location - it is not in a building but in a boat floating on the river. As such, it is largely unaffected by the exhaust fumes, dust, and noise that Kolkata generates in abundance. Hotel staff speaks very good English and is very accommodating and helpful. Room was clean and quiet, and food in the hotel restaurant was good. The hotel is relatively centrally located, even though getting from one place to another in Kolkata always took far more time than the distance on the map would suggest. The hotel also holds a distinction of the only hotel out of a half a dozen or so that I stayed in on my trip to India that actually had hot water. In all the others, some far more pricier than Floatel, "hot" actually meant "barely room temperature". If you are a foreigner, be careful with the Taxis that you hire through the hotel or near the hotel entrance. Most of the drivers expect to get more money from you than a random taxi driver on the street would.

4/10 Poor

Maria & Paul, New Zealand

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not good value for money
This hotel relies on the uniqueness of being on the river which frankly is way over-rated. To be fair the staff were fantastic for service and treated us well. The room however was small, and very dated, the bathroom was substandard and not nice. The location was very convenient and it was easy to navigate being on the strand. The view in the morning over the river was quite good, but then how much polluted water do you want to see? We felt the room was still quite pricey (NZ rates) butnot value for money at all.