4 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews of ITC Sonar, a Luxury Collection Hotel, Kolkata

5 out of 5
ITC Sonar, a Luxury Collection Hotel, Kolkata
Jbs Haldane Avenue (Opp Science City),, Kolkata, 1, Kolkata, West Bengal

Reviews

8.8

Excellent

Rating 10 - Excellent. 141 out of 230 reviews" "
Rating 8 - Good. 55 out of 230 reviews" "
Rating 6 - Okay. 19 out of 230 reviews" "
Rating 4 - Poor. 7 out of 230 reviews" "
Rating 2 - Terrible. 8 out of 230 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maharaj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a classic 5 star luxury with 4 star price. Beautiful park like surroundings with lily and koi pools around the hotel accentuating its beauty
Stayed 1 night in Feb 2024
Response from Mr.Nitin Bahl on 27 Feb 2024
Dear Mr.Mukherjee ,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Debjani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for longer stays. Good food, service and amenities.
Stayed 9 nights in Feb 2024
Response from Mr.Nitin Bahl on 21 Feb 2024
Dear Ms.Debjani ,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Trinanjan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 4 nights in Dec 2023
Response from Mr.Nitin Bahl on 29 Dec 2023
Dear Mr.Trinanjan ,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

6/10 Okay

Samar, Winter Park

Stayed 2 nights in Dec 2023
Response from Mr.Nitin Bahl on 19 Dec 2023
Dear Mr. Samar,Namaste!At the outset allow me to thank you for choosing us as your preferred hotel. I wish to thank you ever so much for taking out time and effort in sharing your feedback about your recent stay with us.I would request you to kindly share your detailed feedback as to what went wrong for rating us 3 as 3 is considered to be a poor rating for us,so that I could understand the situation and investigate the same at the earliest and scrutinize further to initiate necessary corrective measures. We request you to kindly treat this experience in isolation. Your patronage is deeply valued and we look forward to welcoming you back.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warm regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Krishna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Mr.Nitin Bahl on 15 Dec 2023
Dear Mr.Krishna ,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

4/10 Poor

Samar, Winter Park

Stayed 3 nights in Dec 2023
Response from Mr.Nitin Bahl on 15 Dec 2023
Dear Mr. Samar,Namaste!Thank you for sharing your feedback with us and we have noted your feedback with great concern, and we regret the inconvenience caused.While we are investigating on this, I would request you to kindly let us know a convenient time to connect with you for a detailed discussion so that we may scrutinize further and initiate necessary corrective measures. Assuring you of our best services at all times. We look forward to welcoming you back and hope to impress you with all our offerings.Warm regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

sarani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would like to thank the staff for their hospitality, specially Gaurav from the reception team went above and beyond to make our stay comfortable.
Stayed 1 night in Nov 2023
Response from Mr.Nitin Bahl on 15 Dec 2023
Dear Ms.Sarani,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us.Your appreciation has been shared with Gaurav and the entire team to whom it will be highly inspiring.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

8/10 Good

Kalyan

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Nitin Bahl - Hotel Manager on 18 Nov 2023
Dear Mr. Kalyan,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

4/10 Poor

Sanjay

Stayed 1 night in Aug 2023
Response from Nitin Bahl - Hotel Manager, ITC Sonar on 16 Aug 2023
Dear Mr. Sanjay,Namaste!Thank you for sharing your feedback. Inconvenience is deeply regretted. May I request you to kindly contact or share your details so that we could connect, to understand the reason for giving us a 2 star and investigate to do the needful.Your patronage is deeply valued and we look forward to welcoming you back.Warm regardsNitin BahlHotel Manager – ITC Sonar

6/10 Okay

Natish

Liked: Cleanliness
Disliked: Staff & service
Stayed 10 nights in Jul 2023
Response from Nitin Bahl, Hotel Manager - ITC Sonar on 24 Jul 2023
Dear Mr. Natish,Namaste!Thank you for sharing your feedback. Inconvenience is deeply regretted. May I request you to kindly contact or share your details so that we could connect, to understand the reason as we are unable to locate your booking and and investigate to do the needful.Your patronage is deeply valued and we look forward to welcoming you back.Warm regardsNitin BahlHotel Manager – ITC Sonar

2/10 Terrible

Anabill

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Had a horrible experience at ITC Sonar Bangla, stayed for one night and had booked a room with city view, they gave a room with a view of a brick wall on literally the ground floor. When I called the front desk they kept transferring my call and telling me someone will come to my door to chnage to room, after 5 calls to the front desk and the duty manager and spending almost 2 hours trying to get the room I booked in the first place they stopped responding to my calls and made me stay in a dirty and smelly room. Never expected to get something more just what I booked for. I expected at least the manager to call and let me know that it would not be possible. They didn’t even have the courtesy to do that. This is the state of ITC hospitality
Stayed 1 night in Jul 2023
Response from Nitin Bahl, Hotel Manager on 21 Jul 2023
Dear Guest,Namaste!Thank you for sharing your feedback. Inconvenience is deeply regretted. We understand that you are traveling, hence may I request you to kindly contact or share your details so that we could connect, to understand the reason and investigate to do the needful.Your patronage is deeply valued and we look forward to welcoming you back.Warm regardsNitin BahlHotel Manager – ITC Sonar

2/10 Terrible

Surya

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The property has freely roaming lizards. Staff was unapologetic and brushed it as a pushy customer case. Will be posting the picture of lizards on the door of my room. If there are lizards near the rooms where there is supposedly nothing to feed on for the lizards, one can only imagine he hygiene in their food production areas.
Stayed 2 nights in Jul 2023
Response from Nitin Bahl, Hotel Manager on 16 Jul 2023
Dear Mr. Surya,Namaste!Thank you very much for taking out time and speaking to me in regards to the same. Your point has been well noted and we have escalated this matter to our pest control team to ensure the same is completely eradicated. Inconvenience is deeply regretted.Assuring you of our best services at all times.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

sarani

Travelled with family
Enjoyed our stay
Stayed 1 night in Jul 2023
Response from Nitin Bahl, Hotel Manager on 6 Jul 2023
Dear Ms. Sarani,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your recent stay with us.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

sarani

Stayed 1 night in Jun 2023
Response from Nitin Bahl, Hotel Manager - ITC Sonar on 24 Jul 2023
Dear Ms. Sarani,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

sarani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a comfortable stay
Stayed 1 night in Jun 2023
Response from Gaurav Soneja, General Manager – ITC Royal Bengal on 4 Jul 2023
Dear Ms. Sarani,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Mustafizur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is excellent, rooms are very clean with all facilities, food is good, staff are very friendly and helpful. Overall, I am very impressed.
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Mr. Mustafizur,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your stay with us.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Mustafiz

Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Mr. Mustafiz,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

MADHURA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. I will stay again. Thanks
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Ms. Madhura,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your stay with us.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

2/10 Terrible

Syed

Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Mr. Syed,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Vineet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt 'welcome'
Each and every staff, irrespective of their job profile was willing to step out and assist/help you in any form and make sure that you as a guest is comfortable to the fullest.
Stayed 1 night in Nov 2022
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Mr. Vineet,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your stay with us. Your appreciation is shared with the team to whom it will be highly inspiring.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Badruddin

Liked: Staff & service
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Mr. Badruddin,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Gangotri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
I had a wonderful experience one of the best hotels i have visited so far. My sister abd father went for the trip.
Stayed 2 nights in Sep 2022
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Ms. Gangotri,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your stay with us.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

8/10 Good

Urmila

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was polite and professional, but the property is starting to show it's age and needs major renovation.
Stayed 3 nights in Aug 2022
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Ms. Urmila,Namaste!We have noted your feedback with great concern and I sincerely apologise and regret the inconvenience caused. We are in the process of upgrading the infrastructure but the same is happening in phase wise. Assuring you of our best services at all times.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Tanabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Ms. Tanabi,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing
Stayed 3 nights in Jun 2022
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Guest,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your visit with us.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

EMILIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in May 2022
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Ms. Emilie,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

TANMAY

Stayed 1 night in May 2022
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Mr. Tanmay,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Anita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Ms. Anita,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

2/10 Terrible

Vikash

Business traveller
Disliked: Staff & service
Arrogant staff
I reached hotel at around 4:15 pm for check in but I was told that room will take another 15 minutes to be sanitized/cleaned. On my insistence that I am getting late for meetings and this is normal check in time and not early check in, I was allocated the room. However, the staff sitting at check in counter was so arrogant that she didn’t even help or asked concierge to help me with my luggage. I carried 2 heavy bags to my room (which was a long walk) and none of the staff watching me carrying those 2 bags came forward for help !! So in summary, some of the staff I dealt with were very arrogant.
Stayed 1 night in May 2022
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Mr. Vikash,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warm regardsNitin BahlHotel Manager – ITC Sonar

8/10 Good

Syama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay
Stayed 3 nights in Apr 2022
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Ms. Syama,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your stay with us.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

6/10 Okay

Deepak

Travelled with partner
Liked: Cleanliness, staff & service
ITC Sonar is a very old property, most of facilities like swimming, gym, spa etc are under renovation. However, we got temporary access to connected ITC Royal Bengal building to access such facilities The lily pond appears too dirty too. Eden Restaurant was always full during breakfast no space to seat. Staffs are polite and willing to help, food was also nice. System management is poor, I paid via my debit card while I checked in. This was not showing to the executive at reception and he was asking me to make another payment. Annoying! How come a paid status for my hotel accommodation wouldn’t reflect to them in their system , I paid all my dining and other expenses in cash at the spot. They were insisting for the receipt I got at the time I checked in or else pay again. What a joke!!
Stayed 2 nights in Apr 2022
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Mr. Deepak,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warm regardsNitin BahlHotel Manager – ITC Sonar

10/10 Excellent

TANMAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the stay was nice
Stayed 1 night in Apr 2022
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Mr. Tanmay,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your stay with us.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

2/10 Terrible

Prasoon

Stayed 2 nights in Apr 2022
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Mr. Prasoon,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

8/10 Good

mayami

Stayed 5 nights in Mar 2022
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Ms. Mayami,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Kaustav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good standards of hospitality. Even if something goes wrong, the extremely courteous management makes sure that the guests are valued. Every piece of feedback is taken seriously and the hotel tries to constantly better its standards.
Stayed 6 nights in Mar 2022
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Mr. Kaustav,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your stay with us. Your appreciation has been shared with the team to whom it will be highly inspiring. We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Nibedita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. Would recommend to everyone
Stayed 1 night in Mar 2022
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Ms. Nibedita,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your visit with us. We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

8/10 Good

Shekhar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Mr. Shekhar,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

8/10 Good

PUNEET

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Convenient location and comfortable stay
Stay was decent. Hotel is very conveniently located. The USP is its lawn surrounded by a water body full with flowers. Area near entry required from upkeep and painting. Nice breakfast with good options. Overall a good property
Stayed 1 night in Feb 2022
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Mr. Puneet,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your stay with us.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

NEELU

Stayed 1 night in Feb 2022
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Ms. Neelu,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Harshal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Mr. Harshal,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Tapan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Mr. Tapan,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

6/10 Okay

Tonusree

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2021
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Ms. Tonusree,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

6/10 Okay

Munshi

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
I was very disappointed on my first ever visit here. I have seen and heard about sonar bangla since I was a child and was especially hoping that the cleanliness, service and quality would be above and beyond owing to covid. Sadly though this was not the case. I am very aware that our dates coincided with the news years celebrations but we had booked a more than average room and found out that there was a suspicious pee like smell in our bed! Since we checked in quite late, close to midnight, we decided to let them know in the morning as we were staying another night. We were promised a thorough cleaning but no change of room. Then we left the hotel for the better part of the day to run errands and when we returned the room had been cleaned but the bathroom smelled like cigarette smoke in a non smoking room. Obviously upset we called customer service only for housekeeping to come and spray room freshener! Even though we were a little shocked at this we were tired and just wanted a quiet New Years together relaxing in bed and watching something. When we then got in to bed, the suspicious pee like smell was still there!! When we then again called front desk they said the room had been cleaned and sprayed! So we had no choice but to get cross with them and ask for a new room because even the housekeeping said it smelled like pee! They finally moved us at 830 atwhich point we were totally over it. Very sad about this experience as sonar bangla has been an installation in Calcutta!
Stayed 1 night in Dec 2021
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Mr. Munshi,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warm regardsNitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Ankush Kumar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very warm and welcoming. The stay was great actually.
Stayed 1 night in Dec 2021
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Mr. Kumar,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your stay with us. Your appreciation has been shared with the team to whom it will be highly inspiring. We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

8/10 Good

Christian, Paramount

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent clean hotel with good quality food and rooms. The only bad thing is that if you have any little Bluetooth speakers in your luggage they will hold on to it until you leave.
Stayed 3 nights in Dec 2021
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Mr. Christian,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warm regardsNitin BahlHotel Manager – ITC Sonar

6/10 Okay

Debjyoti

Stayed 2 nights in Dec 2021
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Mr. Debajyoti,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Josel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Booked hotel for my parents fro their shorty Kolkata trip. Parents were very happy. The location of the hotel was great too.
Stayed 2 nights in Dec 2021
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Mr. Josel,Namaste!Thank you for sharing your feedback with us and we are delighted to note that your parents had a wonderful experience at the during their stay with us.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 Excellent

Chhavi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - value for money
Great location and spacious rooms. Staff were very friendly and polite. Breakfast was moderate - May be I had too high expectations from one of the most revered hotels of Kolkata. Overall great stay!!
Stayed 2 nights in Nov 2021
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Ms. Chhavi,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your stay with us. Your appreciation has been shared with the team to whom it will be highly inspiring. We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

6/10 Okay

Rakesh

Travelled with family
Liked: Staff & service
Disliked: Amenities
Condition of bed, there was nothing in mini bar, sofa was not good , no fruit plate , the room facing was bad
Stayed 2 nights in Dec 2021
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Mr. Rakesh,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warm regardsNitin BahlHotel Manager – ITC Sonar

8/10 Good

Vineet

Business traveller
Liked: Staff & service, room comfort
ITC Sonar Bangla #Renovate
ITC Sonar has been my family's favourite hotels to go to in Kolkota. This time I visited after quite a time lapse and I have to say the exterior areas or courtyards etc. are still quite appealing, the rooms however are crying for renovation. It's high time that the property sees an upgrade as it has more than gone through its useful life cycle.
Stayed 1 night in Dec 2021
Response from Nitin Bahl, Hotel Manager on 10 Jul 2023
Dear Mr. Vineet,Namaste!We have noted your feedback with great concern and I sincerely apologise and regret the inconvenience caused. We are in the process of upgrading the infrastructure but the same is happening in phase wise. Assuring you of our best services at all times.Warmest regards,Nitin BahlHotel Manager – ITC Sonar