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Reviews of Park Prime Kolkata

4.5 out of 5
Park Prime Kolkata
226 AJC Bose Road, Kolkata, West Bengal

Reviews

7.2

Good

Rating 10 - Excellent. 16 out of 84 reviews" "
Rating 8 - Good. 38 out of 84 reviews" "
Rating 6 - Okay. 14 out of 84 reviews" "
Rating 4 - Poor. 9 out of 84 reviews" "
Rating 2 - Terrible. 7 out of 84 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Mukhtar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Pankaj, Guwahati

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
size of bed is a question
The Hotel Admin says The 5' wide bed is a King size bed, but how it can be possible. but the Room i booked was for 2 person.

6/10 Okay

Satish

Liked: Cleanliness, room comfort
Disliked: Staff & service

8/10 Good

Kunal Kishore, calcutta

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
not bad
Good business hotel Horrible food Good ambience Fast check ins

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not a 4 star property
Upon check in bed linen was soiled requested clean bed linen after 3 attempts finally non stained sheets supplied. I booked this hotel for use of pool & gym, pool filthy & could not swing a cat in the gym. Ordered room service chicken curry 4 small pieces of ckicken on the bone but no chicken only bone!!! Only ate my complimentary breakfast each morning which was goodall other meals were eaten off site.

2/10 Terrible

puneet, hyderabad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
located in a good place
the hotel was a big disappointment.the room was dirty the bathroom dirtier. we had a late check in and to have a room so bad was terrible instead of sleeping soon we had to change the room. the bed sheets were torn and with stains the bathroom was never cleaned after their guest left. would never stay with them in future.

4/10 Poor

rajeev, new delhi

Disliked: Cleanliness, property conditions & facilities
Park prime
terrible is the right word. No ice in the hotel and when it was brought to the front office manager (a lady) she just nodded the had and informed that she will check with the staff as their shift has ended. The room was not cleaned for a day and excuse given was that no disturb sign was on.

4/10 Poor

SUMIT K, kolkata

Disliked: Staff & service
average
service was very bad

8/10 Good

Jané M , London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean modern hotel
Nice hotel. Staff friendly and organised for us to have a our breakfast packed.

6/10 Okay

aspb, chicago, il

Disliked: Property conditions & facilities, room comfort
No hot water on the third day of our visit.
When asked, hotel staff suggested we warmup water in the electric kettle!!!! Hotel is dimly lit and overpriced.

2/10 Terrible

B K, Mumbai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
pathetic
Utterly useless. Staff in Restaurant are just buzzing like bees.Language and etiquette is possibly miles away.

2/10 Terrible

Shrey, India

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pathetic Room Service and Casual Staff Attitude
This hotel should be embarrassed to call itself a luxury hotel. The staff brought warm water for our baby after 3 hours and 5 repeat calls even when we told them that it was urgent. When i asked for the Wifi password, the lady at the front desk kept repeating that she will call me in 5 minutes with the password. I kept trying every half an hour when she did not call back. Finally there was no password and no free internet access as promised by the hotel. Similarly for room service they said they will call back in 5 mins and never did. They overcharge for everything and it was an overall bad experience. Never recommending this hotel to anyone.

8/10 Good

Pradyut, Jaipur

Liked: Cleanliness
Good but better options are available
Stayed at th property for two nights in a business trip. The location is pretty odd considering there's a new (flyover) in front now and most cabbies don't know the place. The hotel is not popular amongst cabbies and they need to be taken or guided by the nearest landmark - Minto Park. The hotel was clean and the room comfortable but the lighting was really dim and the room had a gloomy environment. The coffee shop at the lobby was deserted and we didn't find any staff there in our two night stay. Breakfast was good with an average spread but the taste was good. We weren't provided with slippers in the room and had to ask for several times before they were provided. The wifi worked well which was a big plus as I was on a business trip. Overall the hotel is find but there are better options available in the city!

4/10 Poor

Rakesh Paul, India

Disliked: Staff & service, property conditions & facilities
Cheating
Normally I try to take out positive in everything but this hotel gave us really bad experience. As we reached the hotel, person on reception told us that room is not vacant (though we had already booked through expedia long back), he asked us to sit for 15 mins but it we had to wait for 2 hours. Then again we went to reception desk, a girl asked 2 mins for that turned to 30 mins. They gave us basic room whereas we had paid for Executive, finally we got one later. Room was filled with cigrate smell. At restaurant boy who was making omelets was making fun of foreigners speaking bengali. I had to literally stopped him saying do not laugh at your guests. Someone was cleaning table with tissue paper and throwing remaining food on the floor. All together terrible experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
AJC Bose neighborhood
We enjoyed our stay, but the hotel needs general maintenance. Eating in the Khana Sutra is very expensive

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not at all hospitable
I got so frustrated that i checked out of the hotel in 3 hr and took a new hotel . We were sitting in the common area and then she just went to use my washroom as she was not feeling well . Hotel people send a staff who checked whether a guest has went to the room. Then the reception called me and said guest were not allowed . I told them person is unwell if they want i can keep the door opened . She still kept on calling me after every min . It was very frustrating indeed.

10/10 Excellent

P.P.Singhal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Steve, UK

Disliked: Staff & service, room comfort
Terrible experience
Hotel has re-branded. It's not the Hotel Chrome, it's Park Prime. Checked-in, shown to room - rather bland, could do with re-paint. Main problem was located next to busy roads with ill-fitting window with little seal around the perimeter which allowed the outside noise in. Went to reception to advise about the window and asked to be moved. Response was the hotel was fully booked, no offer to send maintenance to look at the window. Off I went to the restaurant, halfway through meal I had something sharp in my mouth, pulled it out and discovered a piece of blue plastic! Advised waiter, he took it away and came back and said "we have no understanding how something like that could happen", as though I was lying. That was it, no offer of free/reduced meal, drink on the house etc. Bizarre response. I went back to my noisy room and just about nodded off until.. yes the hotel is located next to a mosque and at 3.15am there was a 20 minute call to prayer! In the morning after not sleeping I spoke with the Manager about the noisy room, food with plastic in and mosque. He showed me some alternative rooms but when I asked if they were immune from the 3.15am wake up call from the mosque he advised no! I had no option but to change hotel, I had booked and paid for 3 nights and used 1! I checked out and despite my poor experience of lack of sleep, badly maintained room, plastic in food there was again no reduction in my bill. Such a poor response to customer complaint. AVOID HOTEL PLEASE

10/10 Excellent

priya, colombo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location, cleanliness, friendly helpful staff
Easy access to most of the places of interest and shopping. The food was very good and the staff very helpful.

4/10 Poor

pj37, bengaluru

Disliked: Cleanliness, property conditions & facilities
Very wet and no so good as expected
Confort room but Kolkata is so wet, even in the hotel... Bathroom is very small and dirty (shower), the view from the room is horrible (better to close the curtains) and the restaurant is very slow, not so good. Only breakfast buffet is ok. I don't know how they can belong to "small luxury hotels of the world", it is certainly a good hotel in India, but absolutely not luxury you can trust me

4/10 Poor

fq travelinquin, syndey

Disliked: Cleanliness, staff & service
Worst staff
Stayed for a night on work related trip. Worst front staff I have ever experienced. No manners or etiquettes. Same with staff at breakfast buffet on terrace. Service to selected to customers. Hotel is generally good in terms of location and comfort. But for me service is important so I am rating it low. Though towels and other linen was not very clean.
Unusual spot to put room numbers

8/10 Good

Gary, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Tina, Slovenia

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Ranjan, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Good

10/10 Excellent

Nils, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff. Very comfortable hotel
Hotel chrome is a little oasis of luxury on ajc nose st. Staff were extremely helpful and friendly . Special mention to Kathleen in housekeeping who was really lovely and went out of her way to help me. Hotel v clean and comfortable . Location is about a 15 min walk to park st, but taxis aplenty

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jaspal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

D. Thacker, Ahmedabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Money Boutique Hotel
I stayed at Hotel Chrome for 2 nights and 3 days. The staff was very courteous and responded to all my queries. The hotel is a boutique property and really has adopted the boutique culture well. The rooms are good and spacious and clean. The toiletries are really well styled and of a good quality packed into a Test tube shape bottles. Its a value for money boutique hotel.

8/10 Good

Balaji, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities
Good Location
The Location is fantastic to get to all the business districts in Kolkata. Yellow taxis are available as soon as you step out. There are also very affordable restaurants and cafeterias close to the hotel.

8/10 Good

neeraj, mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
i feel very comfartable hereneeraj

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but expensive
Rooms are clean. Too many mirrors in the alleyway. Food in the restaurant is expensive.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not allowing guests in the room after 19:00 PM is a serious inconvenience. Privte parties in the roof top bar after 23:00 PM disturb the boarders.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CHROME Hotel - Fantastic Service
Stay was very comfortable. The negative point is that the hotel does not allow visitors in the room after 19:00. This is a starnge rule I have not encountered in any other hotel in India

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will recommend to foreign tourists
Very good food and prompt room service.Excellent house keeping.Safe and secured place to stay.

6/10 Okay

Raman, Bangalore

Liked: Cleanliness, staff & service, room comfort
Great Location. Good Service.
Good Service. Limited Variety of Food in Breakfast. Helpful Staff. Great Location.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall its a very good hotel.
Hotel is very good. Bathing area is small. rooms are modern. avoid room on the 6th floor if you sleep early as the music in the pub above is pretty load till 11.30pm and you get the tremors. internet is slow. .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the best
I was amazed by the level of service, the room was top notch, complimentary Juice at arrival was beyond expectation. I will not stay anywhere else in Kolkata. The rate was reasonable. Every room has its own personality. Don't miss this opportunity.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel decor and food is very good
Very good food and ambiance of the hotel . Hotel room are very neat and clean and very wel set .......

2/10 Terrible

devang, jaipur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad
i thot it would be a five star atleast but it was not even a 3 star category according to me the waiters the services were pathetic

10/10 Excellent

sanalags, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
The hotel was in the heart of the city and the staff are very good. The plus point is unlimited internet access. Overall food is good except the dum biriyani. Chef need some training.

10/10 Excellent

GULSHAN, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very nice stay and courteous staff ,excellent location,will come again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good stay
The hotel was nice and clean, food was amazing. The only drawback was the distance. Your website states that Hotel Chrome is some 4 kms from the science city, but actually it was 8kms. Please get this rectified.

6/10 Okay

Pankaj

Liked: Staff & service, property conditions & facilities
Good for minimal stay
The hotel rooms are well furnished but very small. The breakfast has only two types of bread - brown or white sliced. The Indian spread however is good. Modern style minimalist decor. Rooftop swimming pool was not as well maintained as one would prefer, but the design and location is good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Miia

Liked: Cleanliness, room comfort
Quirky, cool hotel with old-style service
The hotel is well put together with nice decor and good food on the pool restaurant. The service feels a bit out of sync being more of a big chain hotel ponderous kind rather than informal and fast, but overall a nice stay.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
disco with rooms
I stayed on the 5th floor and the 7th floor thumping disco vibrated through the whole of the 5th floor for three nights. If I hadn't prepaid, I would have relocated hotels. The room service was totally Faulty Towers. Nosh the hotel lobby bistro style eatery has horrible mass neon lights and the most ridiculously uncomfortable furniture with horrible food..I was overcharged for a bottle of wine after a farce of trying to get a simple glass of red wine in my room....try to read those illegible bills, or even more importantly, don't stay here