Front of property

Reviews of Hotel Regent

3 out of 5
Hotel Regent
ul. Bozego Ciala 19, Kraków, Lesser Poland

Reviews

8.4

Very good

Rating 10 - Excellent. 117 out of 325 reviews" "
Rating 8 - Good. 166 out of 325 reviews" "
Rating 6 - Okay. 27 out of 325 reviews" "
Rating 4 - Poor. 10 out of 325 reviews" "
Rating 2 - Terrible. 5 out of 325 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Mackenzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the area, very quite and less traffic. I don't like the breakfast is cold and the same each day.
Stayed 4 nights in Mar 2024

10/10 Excellent

Vesna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Amazing staff. Really enjoyed the visit.
Stayed 3 nights in Nov 2023
Response from Anna Stefańczyk - Hotel Manager on 22 Nov 2023
Thank you very much for your positive opinion. Such words are extremely important to us and motivate us to work. We encourage you to visit again. Best regards!

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities
great for one or two nites no ac room very small
Stayed 2 nights in Aug 2023

10/10 Excellent

Ori

Stayed 4 nights in Jun 2023

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was consistently helpful in giving directions.
Stayed 2 nights in May 2023

10/10 Excellent

Bogumila

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
This is my second time staying at this hotel. The location is great, staff frendly. Fresh breakfasts daily. I will definitely come back here again.
Stayed 7 nights in Apr 2023

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were friendly, included breakfast buffet was good, unfortunately our tv and refrigerator both were not working.
Stayed 3 nights in Oct 2022

10/10 Excellent

Deirdre

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good staff and helpful
Stayed 4 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel has a central location for seeing Krakow, friendly obliging staff, lovely breakfast, rooms are clean and well maintained really couldn't fault this hotel
Stayed 7 nights in Mar 2020
Response from manager on 10 Apr 2020
Dear Guest, Thank you for staying with us and sharing your thoughts. I am glad that we managed to make your stay pleasant. I hope to welcome you back again. Kind regards, Malgorzata Badocha

8/10 Good

Gary, Weston s mare england

Travelled with group
Liked: Cleanliness
Property was clean and tidy but no tea and coffee facilities in room
Stayed 3 nights in Feb 2020
Response from manager on 2 Apr 2020
Dear Guest, Thank you for your visit and the time you took to complete your review. We look forward to seeing you again. Kind regards, Malgorzata Badocha

8/10 Good

Nick, Brighton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and the service of staff was good. Breakfast was good
Stayed 3 nights in Feb 2020
Response from malgorzata on 14 Feb 2020
Dear Guest, Thank you for staying with us and for the feedback. We are happy that you loved our great location, helpful staff and tasty breakfast. We look forward to welcoming you back in the future. Kind regards, Malgorzata Badocha

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and helpful. The room was very clean. I didn’t realise it didn’t have a bar, but there were plenty near by.
Stayed 4 nights in Dec 2019
Response from malgorzata on 21 Jan 2020
Dear Guest, Thank you for sharing your feedback. We are very pleased to hear how much you enjoyed our staff and room. We hope to see you again during your next visit to Krakow. Kind regards, Malgorzata Badocha

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Traditional hotel in a great location. Recommended
Stayed 4 nights in Dec 2019
Response from malgorzata on 9 Dec 2019
Dear Guest, Thank you for sharing your review with us. We are very pleased that you enjoyed your stay and appreciate you recommending our hotel to others. We look forward to welcoming you back again. Kind regards, Malgorzata Badocha

10/10 Excellent

william

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay.
Outstanding and friendly hotel, perfectly situated and absolutely spotless. Staff couldn't do enough for you and the breakfast was impressive. Reception organised our trip to Auschwitz as well as an early morning taxi to the airport, with no fuss. Will definitely return.
Stayed 4 nights in Nov 2019
Response from malgorzata on 6 Dec 2019
Dear Guest, Thank you for sharing your experience with other travelers. We are pleased that our perfect location, complimentary breakfast and friendly staff made your stay memorable. We look forward to seeing you again soon. Kind regards, Malgorzata Badocha

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located very close to Wawel castle and the old town.Many excellent restaurants and bars in this area.
Stayed 3 nights in Nov 2019
Response from malgorzata on 21 Nov 2019
Dear Guest, Thank you for your recent stay and your comments. We were very pleased to learn that our location was great for your visit. We do hope to welcome you again in the near future. Kind regards, Malgorzata Badocha

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
We really loved the hotel location, could have done with coffee and tea making facilities on the room. The beds were really comfy with good sized bathrooms, very clean.
Stayed 4 nights in Oct 2019
Response from Malgorzata on 5 Nov 2019
Dear Guest, We are delighted to hear that you enjoyed your stay with us. We hope to see you again. Kind regards Malgorzata Badocha

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The choice for breakfast is excellent. I would recommend this hotel.
Stayed 3 nights in Oct 2019
Response from malgorzata on 29 Oct 2019
Dear Guest, Thank you very much for your feedback and recommendation. We are pleased to read your positive comments about the excellent breakfast. We hope to see you again in the near future. Kind regards, Malgorzata Badocha

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location for restaurants,bars,tourist information centres,places of interest.Breakfast buffet is very good with plenty available and staff are very pleasant and courteous. I was very impressed with the rooms, cleanliness of bathroom and the general tidyness of the hotel. Booking in and out was effortless. This is a little gem of a place to stay, thoroughly recommend it,cannot fault it ...thank you for a great time .
Stayed 4 nights in Jun 2019
Response from malgorzata on 4 Jul 2019
Dear Guest, Thank you for taking the time to share your fantastic review on your recent visit to us. We really appreciate your comments and look forward to welcoming you back very soon. Kind regards, Malgorzata Badocha

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quaint old-fashioned hotel in the Jewish quarter. Well placed for restaurant and bars. Clean and comfortable. Charming helpful staff. Would go again!
Stayed 3 nights in May 2019
Response from malgorzata on 29 May 2019
Dear Guest, Thank you very much for your kind review. It was wonderful to learn that you found our location convenient for your stay and that you found our team charming and helpful. We look forward to welcoming you back again. Kind regards, Malgorzata Badocha

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, location is excellent, right next to the Jewish quarter ...prime spot. Staff are friendly, nothing is too much for them if you ask.
Stayed 7 nights in May 2019
Response from malgorzata on 29 May 2019
Dear Guest, Thank you very much for your feedback. I was pleased to learn that you found our location great and convenient for exploring Krakow. We look forward to welcoming you back again in the near future. Kind regards, Malgorzata Badocha

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff, location was great for all the sites,
Stayed 4 nights in Mar 2019
Response from malgorzata on 23 Apr 2019
Dear Guest, Thank you very much for your review. I am glad that you rated our hotel so highly and hope to welcome you back in the near future. Kind regards, Malgorzata Badocha

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel for a short break in Krakow. Lovely room and bathroom. Great location. Fantastic breakfast.
Stayed 3 nights in Jan 2019
Response from malgorzata on 22 Jan 2019
Dear Guest, Thank you very much for your review. We are thrilled that you had such a great time with us and we look forward to welcoming you back very soon. Kind regards, Malgorzata Badocha

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very good quality hotel, and excellent value for money. Great location.
Stayed 4 nights in Jan 2019
Response from malgorzata on 15 Jan 2019
Dear Guest, Thank you very much for your kind words. We do love to read such positive reviews from our guests. We look forward to seeing you again soon. Kind regards, Malgorzata Badocha

10/10 Excellent

Annette, Birmingham, GB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely traditional hotel with a good selection at breakfast. Liked the area, next to lots of restaurants and bars and 10 minutes walk or tram to the Main Square.
Stayed 4 nights in Dec 2018
Response from malgorzata on 28 Dec 2018
Dear Guest, Thank you for your feedback. We are thrilled that you enjoyed your experience with us and look forward to welcoming you again soon. Kind regards, Malgorzata Badocha

2/10 Terrible

Chris, Dublin, Ireland

Liked: Cleanliness, staff & service, room comfort
Old style, traditionally polish hotel, central & full of character. Excellent breakfast.
Stayed 3 nights in Oct 2018
Response from malgorzata on 7 Nov 2018
Dear Guest, Thank you very much for your review. We are really glad that you are satisfied with your stay at our hotel. We hope to see you again. Kind regards Malgorzata Badocha

8/10 Good

Gary, Weston

Liked: Staff & service, property conditions & facilities
Good hotel close to Jewish quarter good choice for breakfast would like to see tea and coffee available in room
Stayed 3 nights in Oct 2018

10/10 Excellent

Catherine, Dundee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, about 15 min walk to the square. Lots of nice bars along the road from the hotel. The room itself was basic, not a lot of plug sockets but we just managed around it. I would book again.
Stayed 3 nights in Oct 2018
Response from malgorzata on 7 Nov 2018
Dear Guest, Thank you for taking the time to share your review and rating with us. We really appreciate your feedback and look forward to welcoming you back again soon. Kind regards, Malgorzata Badocha

8/10 Good

Maralyn, Bolton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean room with nearby transport links. Beware, no tea making facilities in room, charge for coffee etc, but bottled water provided. Prices posted for tours on reception seemed very expensive...maybe book your own before travel as we did.
Stayed 3 nights in Oct 2018
Response from malgorzata on 7 Nov 2018
Dear Guest, Thank you for taking the time to share your review and rating with us. I sincerely hope that we can welcome you back again. Kind regards, Malgorzata Badocha

8/10 Good

Robert, Alicante

Liked: Cleanliness, staff & service, room comfort
Staff friendly. Rooms a bit dated but clean. Well positioned for everywhere.
Stayed 2 nights in Oct 2018
Response from malgorzata on 17 Oct 2018
Dear Guest, Thank you for sharing your honest feedback regarding your stay in our hotel. I do hope we have the opportunity to welcome you back in a near future. Kind regards, Malgorzata Badocha

10/10 Excellent

Phil, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

4/10 Poor

Linda

No room at the inn
Did have a room for us, transferred to another hotel, which was nice but not in the location we wanted
Stayed 2 nights in Sep 2018
Response from malgorzata on 24 Sept 2018
Dear Guest, We are terribly sorry for the inconvenience that you experienced. On the other hand, we are pleased to read that you enjoyed the alternative hotel that we chose for you. Kind regards, Malgorzata Badocha

8/10 Good

Jo, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small hotel in the vibrant Jewish district
Friendly welcome when we arrived and helpful. Nice room with very comfortable beds and nice shower. Excellent breakfast. My only criticism would be situated in the trendy Jewish quarter it was quite noisy through the night and we had to close the windows to block out the noise but great, I would imagine, if you wanted to join in the party atmosphere!
Stayed 3 nights in Aug 2018
Response from malgorzata on 6 Sept 2018
Dear Guest, Thank you for your great review regarding your recent stay at our hotel. I am very glad to hear that your stay was so positive. I hope that you will return again in the near future. Kind regards, Malgorzata Badocha

10/10 Excellent

Elaine, Wrexham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
We had a lovey stay Hotel spotless and staff very willing to help Breakfast fab
Stayed 3 nights in Aug 2018
Response from malgorzata on 21 Aug 2018
Dear Guest, Thank you very much for your feedback. I am delighted to hear that you enjoyed your recent visit particularly our great location, good breakfast and helpful staff. We look forward to welcoming you back to us in the near future. Kind regards, Malgorzata Badocha

6/10 Okay

Anne, scotland

Disliked: Property conditions & facilities, room comfort
Nice hotel close to everything
The room was very small ,beds uncomfortable ,very hot only a small fan to put on shower was pathetic
Stayed 4 nights in Aug 2018
Response from malgorzata on 21 Aug 2018
Dear Guest, Thank you for your feedback regarding your recent stay with us. I am sorry to hear that you are disappointed with your room, beds and shower. On the other hand I am glad that you have enjoyed our location. I hope to see you again. Kind regards, Malgorzata Badocha

10/10 Excellent

Supersal, Southampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Great location, friendly staff and immaculately clean! Would definitely stay there again.
Stayed 7 nights in Jul 2018
Response from malgorzata on 7 Aug 2018
Dear Guest, Thank you very much for your feedback. We are pleased to hear that you enjoyed your stay with us and hope to see you again. Kind regards, Malgorzata Badocha

10/10 Excellent

JOHN, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE HOTEL
STAYED THERE TWICE NICE FREINDLY STAFF QUIET GOOD BREAKFAST NOT PUSHED TO HURRY
Stayed 4 nights in Jul 2018
Response from Wojciech Sozanski on 26 Jul 2018
Dear John. Thank you for review and recommending of our services. We hope to welcome you again. Kind regards. Wojciech Sozanski

10/10 Excellent

Duncan, Preston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay in Krakow
This was a return visit for me to the Regent. The hotel is located in the Jewish quarter, about 20 minutes' walk from the central square, down a quiet side street. This time our room was located on the top floor. There were no windows and natural light came from two roof "windows" The room was of a decent size and had a shower. The bed linen and pillows smelt slightly of smoke. An excellent breakfast was provided.
Stayed 1 night in Jun 2018
Response from malgorzata on 9 Jul 2018
Dear Guest, We appreciate your loyalty to our hotel and we are happy you enjoyed your stay with us. We look forward to seeing you again. Kind regards, Malgorzata Badocha

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Enjoyed our 5 night stay. Family of 6. Location great, breakfast plentiful and good choice. Stayed at back of hotel and very quiet.
Stayed 5 nights in Mar 2018
Response from malgorzata on 6 Apr 2018
Dear Guest, Thank you very much for taking your time to share your feedback with us. We are delighted to hear that we were able to deliver you a wonderful service. We look forward to seeing you again. Kind regards, Malgorzata Badocha

6/10 Okay

Ronrn Lucian

Liked: Cleanliness, staff & service
Very old furniture
Stayed 1 night in Feb 2018
Response from Manager on 19 Feb 2018
Dear Guest, Thank you very much for your feedback regarding your recent stay with us. I have noted your comment regarding the furniture. I hope to have the chance to welcome you again. Kind regards, Malgorzata Badocha

10/10 Excellent

gwendolen, Belfast ni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely small hotel .
Right in the centre of the Jewish community. Great value for money. A lovely clean hotel. I was able to hire a kettle for the 5 days we stayed. We would highly recommended.
Stayed 5 nights in Jan 2018
Response from Manager on 7 Feb 2018
Dear Guest, I was pleased to read your positive comments regarding your recent stay at our hotel. I look forward to welcoming you back upon your next visit to Krakow. Kind regards, Malgorzata Badocha

10/10 Excellent

phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Had a great 4 day break at this hotel, which is in a great location for bars and restaurants within walking distance and easy walking to the main centre. The only time we had transport was when we went out of town and airport transfers. Reception staff could not have been more helpful and all spoke very good English
Stayed 3 nights in Nov 2017
Response from Manager on 4 Jan 2018
Dear Guest, Thank you for choosing our hotel for your recent stay. We are glad to know that your visit was so enjoyable. We are looking forward to welcome you back in the near future. Kind regards, Malgorzata Badocha

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel close to restaurants and bars
Close to everything you need good clean hotel and nice breakfast selection.
Stayed 3 nights in Nov 2017
Response from Manager on 1 Dec 2017
Dear Guest, Thank you for taking the time to share your review with us. We are glad to hear that you enjoyed our excellent location and good breakfast. We look forward to welcoming you back in the future. Kind regards, Malgorzata Badocha

8/10 Good

Pat C, nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location hotel
Refurbished hotel in the old Jewish quarter. Plenty of food & drink places nearby as well as craft shops . Also many Jewish related places to visit nearby & about 15 minutes walk to Old town as well as down to the river bridge. Excellent breakfasts, both quantity & quality. Fairly small twin room but plenty of storage space
Stayed 3 nights in Sep 2017
Response from Manager on 12 Oct 2017
Dear Guest, Thank you very much for your kind feedback. I was pleased to read your positive comments relating our breakfast and attractive location. We hope to have the chance to welcome you again. Kind regards, Malgorzata Badocha

8/10 Good

Richard, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for staying in Kazimierz
We normally stay at the Hotel Ester, but it was full when we were visiting Krakow this time. We found Hotel Regent when looking within the same location. The hotel is well priced and in a very convenient location for restaurants and bars. The staff are very friendly and organised, and we had a very pleasant stay. The breakfast was also good, with plenty of choice. The only issue we had was trying to sleep before 12pm (midnight) due to noise from the bars outside. There is no air conditioning so you have to leave a window open when visiting in warmer months at which point the noise becomes excessive. They're very strict though, and the noise does stop at midnight!
Stayed 3 nights in May 2017
Response from Manager on 14 Jul 2017
Dear Guest, Thank you for taking the time to write your review. It is so pleasing to read that you found our staff “ very friendly and organised” and also our great location was to your liking. I am sorry to hear that you suffered from the warmth. I hope that fan provided in your room helped to keep the temperature down. We hope to see you again. Kind regards, Malgorzata Badocha

10/10 Excellent

DEBRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a fantastic stay here. Lovely breakfast every morning, friendly helpful staff and close to bars and restaurants
Stayed 4 nights in Jul 2017
Response from Malgorzata Badocha on 14 Jul 2017
Dear Guest, Thank you very much for staying with us. We appreciate your kind words and we hope that you will visit us again in the near future. Kind regards, Malgorzata Badocha

8/10 Good

Joette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Well-located hotel in prime, safe area with friendly, helpful service (who speak excellent English). Breakfast was excellent. Good value.
Stayed 1 night in May 2017
Response from Malgorzata Badocha on 6 Jul 2017
Dear Guest, Thank you very much for your feedback. We are so happy to see that you enjoyed your visit with us. We hope to welcome you back soon. Kind regards, Malgorzata Badocha

8/10 Good

Val, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well situated hotel
The hotel is within walking distance of many attractions. It is comfortable and clean and the staff are helpful. Breakfast was very good and varied. No mini bar or tea making facilities in our room was a bit disappointing. Otherwise a pleasant and comfortable stay.
Stayed 4 nights in May 2017
Response from Malgorzata on 6 Jul 2017
Dear Guest, Thank you very much for your positive review. We are pleased to hear that you had a pleasant stay with us. We hope that you will choose our hotel on your next visit to Krakow. Kind regards, Malgorzata Badocha