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Reviews of The Shilla Seoul

5 out of 5
The Shilla Seoul
249, Dongho-ro, Jung-gu, Seoul

Reviews

9.4

Exceptional

Rating 10 - Excellent. 825 out of 1000 reviews" "
Rating 8 - Good. 99 out of 1000 reviews" "
Rating 6 - Okay. 39 out of 1000 reviews" "
Rating 4 - Poor. 19 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rocel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Elise, Arlington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very high quality hospitality, excellent amenities in the hotel, amazing day and night views of Seoul
Stayed 1 night in Apr 2024

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Their breakfast buffet was excellent. The room was a little too small. Usually I can tell the difference for my VIP treatment. I didn't think I got it in comparison to other experiences.
Stayed 2 nights in Mar 2024

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Mar 2024

10/10 Excellent

Viviana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First time in Korea and we were so impressed by The Shillas hospitality. Great service, accommodations and amenities. Will definitely be back!
Stayed 2 nights in Mar 2024

8/10 Good

Minju

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Mar 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic and took great care of me. Able to answer any of my questions as well as drive me to the front of the property upon arrival as well as drop me off at the bus station free of charge. Would absolutely stay here again.
Stayed 4 nights in Mar 2024

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel
Stayed 5 nights in Mar 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and very nice. There were lots of dining options on site, plus a very good bar. The hotel staff was very helpful about arranging transportation.
Stayed 4 nights in Mar 2024

8/10 Good

Daisy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendliness No coffee store
Stayed 4 nights in Mar 2024

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just as lovely as everyone has reported. The front desk, room service, bellmen, etc, were all so very friendly and kind. Every staff person we met went out of their way to help us and offer a first class welcome. They were exceedingly polite, especially with our language barrier. Many of them spoke English fluently. It was just wonderful to be treated so well.
Stayed 4 nights in Mar 2024

10/10 Excellent

QIAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are amazing! Definitely recommend!
Stayed 4 nights in Mar 2024

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

SoonYoung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The greeting was fantastic for three tired travellers. Would highly recommend The Shilla. The service was from the heart and was the best way to make foreigners fell welcome and at home. Would return.
Stayed 3 nights in Mar 2024

10/10 Excellent

Michael, Troy

Stayed 3 nights in Feb 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic Korean vibe is very unique to Shilla Hotel. The room is a bit on the older side but still it was good.
Stayed 1 night in Feb 2024

10/10 Excellent

sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the best time at the Shilla Hotel. Everything and everyone was great!
Stayed 4 nights in Feb 2024

10/10 Excellent

Ali

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had one of the best nights over there and I highly recommend it to anyone who wants a place with very upscale views and services.
Stayed 3 nights in Jan 2024

10/10 Excellent

Madina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing. The service here 10/10 and the room is very comfortable and quiet. Will come back again!

10/10 Excellent

KEON WOONG

Liked: Cleanliness, staff & service, room comfort
The Shilla is the best choice in Korea
The executive lounge provides the best quality food and beverage in Korea, in comparison to the similar five star hotels, such as the Lotte and the Four sesons And all the crew of the Shilla are commited to their customers such that anyone who has visited once wants to come again to the Shilla However, the gym is too small to have the given equipments and the room is a little out ot date, having some old temperature coditioning system.
Stayed 1 night in Jan 2024

6/10 Okay

Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities
parking has big problem ! We rent a car , one day . There is no parking at all . All full ! And we are informed to drive down to the B8 lowest level of the paring , but there in no spot at all . We need you to check it and give us the deed back .
Stayed 6 nights in Jan 2024

10/10 Excellent

Jae, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Haruko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Jong Sup

Stayed 1 night in Jan 2024

10/10 Excellent

ji

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent, specially all the employees very kind.
Stayed 2 nights in Dec 2023

10/10 Excellent

Paul

Stayed 1 night in Dec 2023

10/10 Excellent

Jisu

Stayed 1 night in Dec 2023

10/10 Excellent

sharon wing si

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good overall
Stayed 2 nights in Dec 2023

10/10 Excellent

Sung Woo, Raleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 1 night in Dec 2023

10/10 Excellent

Sruthi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!! The service is top tier
Stayed 3 nights in Dec 2023

8/10 Good

Hanneli

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury and classy hotel, great location.
Stayed 4 nights in Nov 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

DEBORAH S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Jae Hee

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023

10/10 Excellent

Sang Yoon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Jungwon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
매우 만족했습니다! 프론트 직원 분들도 모두 친절하셨고, 요청하는 부분에 있어서 바로바로 가져다주셔서 좋았습니다!^^
Stayed 1 night in Nov 2023

4/10 Poor

Azar

Stayed 3 nights in Nov 2023

10/10 Excellent

Erie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very good customer service
Stayed 3 nights in Nov 2023

10/10 Excellent

Jieun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly luxurious hospitality
I stayed here for three days by myself, and it was superb. All staff there were exceptionally attentive that I felt highly luxurious hospitality. My favorite parts of the hotel were the view of Namsan in the room, and the gym; the gym staff was very informative when I asked some advice. Only downside was that it is not quite pedestrian friendly; it is slightly long distanced to access the public transportation. Even so, I will love to stay here again next time.
Stayed 2 nights in Nov 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Niyazi, CLIFTON

Travelled with partner
Liked: Cleanliness
*They asked me to take off my underwear in the sauna section. This is such a stupid thing…! *Sauna service is not included in the room prices..! You have pay extra…! * excessive rules are boring..! * There is Section 3 in the pool. One is for members, there are swimming lessons in one and you can swim in the other Even if other sections are empty, they do not allow you. To swim in that empty place
Stayed 3 nights in Sep 2023

6/10 Okay

Adam

Disliked: Cleanliness, property conditions & facilities, room comfort
Bathroom had stains/just not cleaned thoroughly.
Stayed 3 nights in Sep 2023

10/10 Excellent

E Na

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

GYEONG MO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did like the Sauna facility. Clean and uncrowded.
Stayed 1 night in Sep 2023

6/10 Okay

Jennifer

Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We enjoyed our stay however check in time was uncertain as there was a waiting list to be checked in Swimming pool was overcrowded. So much extra charges and overpriced food menus amazed us. Staffs were not attendant. Room condition wise, lower your expectation as much as you could. The temp control doesn’t even work properly. We had to triple layer our pj’s to keep us warm. When I called the concierge, they said it was unfortunate we had a cold night and asked if we wanted a heater sent up in late August? Some staffs had absurd customer service manners. Curtains didn’t drape.. and noise couldn’t be blocked from the hallway.. could go on and on. However, some staffs were extremely professional and polite, and we had fun night at the swimming pool so can’t complain.
Stayed 1 night in Aug 2023

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was some of the most efficient i have ever experienced, especially for a big city hotel. And the grounds were more like a resort where they had just about everything you needed in house. They were very accomodatiing.
Stayed 4 nights in Aug 2023

4/10 Poor

Yuan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was rigid. Not very friendly yo family. I developed rashes after sitting on the carpet working on my laptop.
Stayed 1 night in Aug 2023

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023