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Very shabby building, in need of some serious renovation. No elevator. Checkin not easy.
Verified traveller
Stayed 1 night in Nov 2023
8/10 Good
Colin
Business traveller
19 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Nice place will go again
Not great start . problems with 1st and 2nd rooms but staff was really helpful and by my 3rd room move it was really nice. location is very peacefull . buffet dinner is a bit expensive snack bar was lovely good choices and breakfast was great
It is a normal hotel which is located where the thermal water pools are and at the middle of the huge beautiful garden. I enjoyed Beautiful nice free thermal pools , moist and dry saunas and other free facilities , physiotherapy and massage therapy are not free and I highly recommend them. mostly you see guests with physical problems who come there for treatments like physiotherapy and special care and need . the restaurant the food was good I loved the outdoor restaurant very much . the receptionists are very nice but not very helpful and friendly a bit ignorant.
Something I suggest the hotel to put more lights in the rooms night time very dark very difficult to read books or do something , I asked for the bedside lamp and they said they don't have it
Loved thermal pools
I did not stay in the hotel due bad condition of the hotel. Room was dirty, untidy. Overall condition was unacceptable, that was why I could not stay. How can I get refund?
Your support will be appreciated.
ÖZKAN
Stayed 1 night in Feb 2023
Response from Rezervasyon Ekibi on 6 Feb 2023
Sayın Konuğumuz ,Öncelikle geri bildirimleriniz bizim için çok önemlidir.Yaşanan aksaklıklardan dolayı öncelikle özür dileriz. İlgili birimlere uyarılar ve düzenleyici ve önleyici faaliyetlerimizi alacağız. İade talebinizi Expediadan yapabilirsiniz biz de ücretsiz olarak kabul edeceğiz.İyi günler dileriz.
My room was discusting, TV did not work, electrical wiring unbelievably dangerous, shower panel hanging off, bath handles rusty, all in all the worst hotel I've stayed at.
Sayın Konuğumuz ,
Öncelikle otelimizi tercih ettiğiniz için teşekkür ederiz.
Olumlu yorumlarınız için teşekkür eder sizi tekrar Otelimizde görmekten memnuniyet duyarız.
Hot and old dirty , plus if you want to use pool, you need female partner required. Plus extra money for use. Never ever again. Not even one star worth hotel. Bath broken, smelly bed. Waste of money.
hotel location and outside gardens are very good. also the thermal pools are great
The rooms are old, smell smoke, small and the walls let you hear the snoring of the next neighbors
The room and the place in general is badly warn down, the bathroom in a awful state, shower curtain instead of a window as per pictures provided in booking. The hot water smelt of rotten egg.
If you are not speaking turkish don’t waste your time here as no one can speak english! You need body language.
Terrible attitude in reception!
Health and safety is a joke in this hotel!
Old and dirty furniture, very very old bathroom and shower, old furniture in the restaurant and staffs are not friendly.
Same breakfast everyday! Same food warmup from day before specially fries!
We booked for garden view room but they send us to room with block view instead and had to ask and challenge to get what we booked in first place!
We dont mind dog or cat but not plying in our table or plate every time.
I have lot to say but I just wonder how they got 4 star?!!!
Dont pay to get to my experience just use my experience!
Beautiful resort, surrounded by awesome nature and have several kind of Termal pools no matter what is the weather situation! The food was delicious and fair enough for breakfast and dinner. I had a beautiful 6 days with awesome memories! I am definitely going back to this place.
Malih
Stayed 5 nights in Apr 2019
6/10 Okay
Verified traveller
18 Feb 2019
Liked: Staff & service
Disliked: Property conditions & facilities
The room was on the first floor, no electric sockets around the beds, old furniture smell in the room, dinner TL 70 per person.
Verified traveller
Stayed 4 nights in Feb 2019
8/10 Good
Verified traveller
Travelled with family
16 Feb 2019
Liked: Staff & service, amenities
The staff they were friendly with us and we had a great time.
This is a really nice hotel and very reasonable for the price. Room is large with a secluded (small) balcony overlooking trees and lawn, with comfortable bed and excellent linen. Also has a small fridge. Bathroom is large and well appointed. Staff were courteous and helpful and spoke some English. The buffet breakfast had lots of choice and is in the large airy dining room - only thing I didn't like was the coffee (Nescafe). Wifi is fast enough. Of course the cherry on the top is the free admission to the thermal pools including locker and towel - I found four of them and all were different.
I liked the hotel so much that I have returned and have spent another three nights here.
Guy
Stayed 1 night in Oct 2018
10/10 Excellent
Luiz
3 Sept 2018
Real aquatic value!
Fantastic complex with thermal baths and a water park
I paid for a garden view but did not get the room I paid for
Yes it cost extra and yes I know the hotel but it is not as advertised on here there is two parts to this hotel one side is the lush side the other is cheap motel
Do not stay here stay far away go to kaya next door that’s a better hotel
PERFECT HOTEL PERFECT STAFF PERFECT EVERYTHING ALL
This Hotel is the best that we have stayed in. All staff could not do enough for us. No matter what we asked they all done their very best. It is in a safe location of Balçova. The Hotel is all safe to walk around no matter what the time of Day it is. We are going back Here at the end of the Month. There is plenty to do and pass your Day. The People visiting were all Friendly too. All pools are fantastic and the Gym has great equipment even a few I have never used. Food is very good and the Breakfast has an outstanding variety to choose from. Well worth a visit and great value for Money. They only accept TL and EURO and all cards. They do not accept GBP not a problem as there is Foreign Exchange near by. The shops are near by and in Balçova there is Two big shopping centres In Agora and the One that includes Kipa Extra (Tesco). They are open till 10pm every Day. Only around 8TL for your Taxi and the Hotel will phone for you. The Taxis are 100% safe. Trust me I know. All Balçova is safe with Hourly passing of the Police (Polis). You will be looked after well in Balçova no matter where you go. Not far is Konak and there is also great shops there to. Basmane in Konak has the Allah Bazaar great prices. If you are Wedding shopping this is the area to go. There is many Bridal shops in this Area. What are you waiting for now just book this Hotel it will be worth every Penny you pay. All I and we can say is 100% Positive.Enjoy you time here and relax to. Wishing you all a great time.
I could not make the trip due to a death in the family but I know the hotel I know Izmir and I also know the area very well
The hotel is situated in the perfect location to go anywhere at ease. It's a reputable hotel clean and friendly service. You can not go wrong with this hotel
Goultekin
8/10 Good
Verified traveller
5 Mar 2017
Liked: Cleanliness, room comfort
Convenient hotel with amazing facilities
It was my second booking with this hotel and the staff especially at the check in always helpfull.
I had a conference trip in Balcova. The hotel is just the right place to stay. It's close to the university. All facilities are fine at the price. There is a good swimming pool. You can easily take a public bus outside the hotel to city center and Konak square.
Enjoyed our stay very much. The staff was very friendly, knowledgeable and helpful.
The thermal pools and other health facilities were very good and staff great.
It is very private. You have access to a water park. It has an indoor pool, out door pools, hot tubs, and slides (They weren't running while we were there in April). The room was small and breakfast just okay. The staff was very friendly and accommodating.
This hotel is a health clinic too, apparently! There is another facility with individual rooms for thermal baths and a common thermal pool. Massage on site. Tennis and outdoor heated pool. Several men were busy cleaning the empty cold pool which has slides (early April).
They have doctors and treat rheumatism; there is a dental clinic and probably a whole lot more. Breakfast buffet was very good and came with the room. Dinner buffet cost extra and was also very good, large.