Boating

Reviews of Parkson Hotel Hanoi

3 out of 5
Parkson Hotel Hanoi
07 Hang Mam, Hoan Kiem, Hanoi

Reviews

8.0

Very good

Rating 10 - Excellent. 50 out of 122 reviews" "
Rating 8 - Good. 41 out of 122 reviews" "
Rating 6 - Okay. 17 out of 122 reviews" "
Rating 4 - Poor. 9 out of 122 reviews" "
Rating 2 - Terrible. 5 out of 122 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Avinash

Liked: Staff & service, room comfort
Need pest control
The property has to work on pest control. but breakfast provided by the property is good.
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2018

8/10 Good

Trish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, good value
Great little hotel in the Old Quarter within walking distance of everything we wanted to see. The staff are a delight, very helpful and obliging, always pleasant. Breakfast was a bonus, the usual offering of bread and jams for toast, fruits, and they will prepare your eggs anyway you like them. A fridge in the room was great, and the wifi was very dependable.
Stayed 4 nights in Nov 2017

8/10 Good

Sandi, Ottawa, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis amidst bustle
My friend and i had a lovely stay at the Parkson in our rooms on the seventh and eighth floors. The rooms were perhaps a bit in need of updating, but the bathrooms were large, the shower was completely separate, the rooms were a good size and quite quiet, which was an almost impossible achievement in the lively, chaotic area in which the hotel is located . The breakfast was plentiful and good, with a comfortable area in which to eat it. The staff was always friendly, helpful and professional. The hotel is very close to a night market, a variety of shops and food venues. It is very good value for one’s money. Alexsandra, from Ottawa, Canada
Stayed 5 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Tired room, could be cleaner, great staff
I had the room on the top floor which was huge, but the room was a bit tired looking and could use a refresh, such as new furniture, towels, linens. I also felt the room could be cleaner, especially the bathroom but I find this to be an issue with almost all budget hotels in Vietnam. Staff were very friendly and helpful. There is an elevator so this is good for those with mobility issues or who don't want to climb stairs (however top floor room does require climbing one flight of stairs).
Response from Kenny on 27 Mar 2017
Dear Valued Customer, Thank you very much for your time to review us. I will pass your comment to our housekeeping team and by the way I will do some changes like you suggested. Hope that we will have more chances to serve you to serve you as your accommodation at Hanoi in the nearest future. Have a great time and Thank you once again. Warm Regards, Luke Le - Hotel Manager

8/10 Good

tracy, ty seattle

Liked: Cleanliness, staff & service, room comfort
Very nice for th money
Very nice, for the money staff very helpful, no bedbugs, large beds.
Response from Parkson Hotel Manager on 22 Mar 2017
Hi Tracy, I am very pleased to read your great reviews. I have nothing to add, with our hotel budget, I believe that all the guest will be satisfied like you. Thank you once again and I hope I can have more chances to serve you at the nearest future. Luke - Hotel Manager

6/10 Okay

Chris, UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Could be better
This is not a bad hotel but it could be so much better. Rooms are clean but many towels are in dire need of replacement. Breakfast is limited and tea/coffee stored in jugs that don't keep it hot. No complimentary mineral water. I arrived late evening so had to open a bottle in the fridge. Charge was 300% higher than the same water from local Circle K mini market.
Response from Thank you for your review on 17 Mar 2017
Dear Chris, Thank you for your details review. On behalf of Parkson Hotel Hanoi, I appreciated your comments about our hotel and our service. After a short meeting, we have changed all towels and prepared a heater for breakfast teas/coffees. For the complimentary mineral water, we had not set up that because we are applying a very low price rates per room during low occupancy season, I myself really sorry about your inconvenience experience. Next time, I could recommend you try to ask our hotel staff for every situation. Thank you once again for your review and I have you could come back to stay with us at the nearest future. Have a great year 2017 and God bless you Chris! Best Regards, Luke Le Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 14 Feb 2017
Thank you very much for your rating. That would be great if you can write down something about your experience. Thank a lot. I hope we can have more chances to serve you again and again. Sincerely, Luke Le Hotel Manager.

10/10 Excellent

UkTravellers, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and we'll positioned
Hotel was in good position to walk to the main tourist attractions. Very smart hotel. Separate shower pod instead of wet room. Twin beds were both doubles! Excellent breakfast included and staff very frindly and helpful with excellent English
Response from General Manager on 30 Jan 2017
Hi UkTravellers, Thank you very much for your review. That was so great and worth to us. I hope you had a memorable holiday during your stay with us. Thank you and I look forward to serve you once again in the nearest time ahead. Best Regards, Luke Hotel Manager

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family holiday in Vietnam
Very friendly and helpful staff. Buffet breakfast was good offering choices of food (noodles, fried rice, etc) to be cooked for you. Room was cozy, though small, and you get the Vietnam feel on decors so it's good. Only thing that needs attention is the towels provided. They will need to be replaced with newer ones. Location is accessible to the market so if you like shopping this is the place to be.
Response from General Manager on 30 Jan 2017
Hi Mr Edward. Thank you very much for your great review. We will do all the best to serve future hotel customers better. I was very happy to read how you enjoyed your stay with us. We hope we will have more chances to be your favorite place in Hanoi, Vietnam. Thank you very much. Luke - Hotel Manager.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would go back there!!!
The location is excellent! Comfortable beds! Very good service, friendly and very helpfull staff!! The manager (Mr. Luke) organize all kind of trips!!! Good breakfast!!
Response from General Manager on 11 Dec 2016
Dear Valued Customer, Thank you very much for your great review. I will keep our passionate to do the best. Hope we will have a chance to serve you in a nearest future. Thank you once a gain and Best wishes to you. Warm Regards, Claudio Thaison Hotel Group Sale Assistant Manager

10/10 Excellent

Rebekah, Rebe from Berlin, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel to stay in Hanoi
We were satisfied with our stay at this hotel. The hotel looked nice, clean and romantic. Our deluxe room was nice decorated, spacious and extremely clean.The staff were always helpful, friendly and humorous as well.We felt at home and no gap between us. Love this hotel and staff so much and make to return there soon.

6/10 Okay

Tracie, Maitland

Disliked: Room comfort
Very noisy hotel to stay in . Was moved due to another reason , room was even noisier and shower had no cold water

10/10 Excellent

William, Dublin , Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parksons Hotel Review
We were very happy with the Hotel. Staff were so helpful and friendly. Highly recommended.

4/10 Poor

glyn, west australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap hotel.You pay for what you get
Blood and pubic hairs on our first room. Put in another room big bed but kettle leaked badly at base.Shower filled and over flowed to all bathroom floor. Others said it is the same in their room .we had flight issues and staff would not help at all,having no interest

10/10 Excellent

Neo Neil, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parkson Hotel- a real 3 star with perfect quality
Give Parkson 10 mark for its golden service, friendly staff and perfect location and many others for more. Staff all speak fluently English and some can even speak French, Japanes and Chinese. The hotel has just been upgraded so all facilities are still in good condition, spotless. Rooms are clean, spacous and nothing to comment. We booked the Halong Bay tour through this hotel and got good price because the Glory Legend Cruise is a part of this hotel.

4/10 Poor

kristoffer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Dawn, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean Hotel, very central in Old Quarter, friendly staff, breakfast buffet is good, choice of coffee tea juice toast fruit pancakes or pho and more Tours can be booked but staff will not be too pushy. Would stay again!

8/10 Good

JOHN D, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parkson Hotel Review
Hotel Management Good & Frendly. Nice Breakfast.

6/10 Okay

Lisa, Manila

Liked: Staff & service
Great service from hotel staff
The hotel facilities are a bit old but the hotel staff were extremely helpful and hospitable. Special thanks to Jacky Thai, Thuy and Richard. Jacky made our trip more enjoyable with his great recommendations on restaurants and shopping. He also made sure our requests were accommodated promptly.

6/10 Okay

independent

Disliked: Cleanliness, room comfort
Good location, good staff.
The hotel location was good and the staff were helpful. The tours I booked with the hotel were acceptable. My room had no window and it's the only thing I don't like.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect choice for good hotel in central of Hanoi
Parkson Hotel Hanoi is a very good place to stay in Hanoi for its good location, friendly staff and nice room. We really enjoyed our stay and loved the food and Vietnamese coffee. We booked the trip to Halong Bay on Glory legend Cruise via this hotel and we felt happy and proud of spending our holiday on that cruise. We will come back Hanoi and Parkson must be our first choice.

10/10 Excellent

Lewis, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with friendly staff!
We really enjoyed our stay at the Parkson. The staff are really friendly and helpful. The showers were really good too! They also helped organise our tour to Ha Long Bay and onward rail tickets. Would definitely stay here again! Thank you :)

10/10 Excellent

Christy, Lombardy, Milan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel in good location
We can not recommend this hotel enough after staying here for 3 nights. Our room 's clean, nice decorated and very spacious. Breakfast served from 6.30 Am to 10.30 Am and included in the room price. Food is so delicious and varied. Staff and location are the best things for this hotel and we felt very satisfied and expect to come back.

10/10 Excellent

Tatyana, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here frequently and like it!
I often travel to Hanoi for work and prefer to stay in the old city center. I discovered this hotel almost a year ago and found it the best among those I had tried. Since then I always stay here. Good location, professional, caring and friendly staff, daily buffet style breakfast with a good variety of choices for a foreigner make this place my choice. I will be back here again :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
They could have charged me more!
Great service, great breakfast. An older building but nothing to complain about.

10/10 Excellent

Newbie, Bangkok, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and staff are superbs
Luckily chose this hotel for our visit to Hanoi and we felt extremely satisfied with this hotel. Room was clean, nice decors and cozy. Breakfast was not too much but very fresh and delicious which served from 6.30 to 10 Am. The best thing for this hotel 's staff. They could not do enough to serve all their guests with willing smiles all the time. We highly recommend this hotel.

8/10 Good

Dhanuka, Toronto

Liked: Cleanliness, staff & service
Close to the Action
Was a looking for a private room to stay.. Hanoi is full of backpackers and pretty much all rooms are 5/night. This place is a actual Hotel not a Hostel and a private room was only $20. I booked it in 2 minds on my mobile and it was a pleasant stay. They even have breakfast in the morning.

8/10 Good

tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and comforable room
Near night market and backpackers area(ma mai street). Breakfast is basic but adequate. Room is good for its price.

8/10 Good

Ronald Miguel, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, attentive staff, good location
Stayed here for about 4 nights, great location in the old quarter of Hanoi, walking distance to the night market area, restaurants & bars. Very friendly staff, helpful and kind. They kept my bags in a locker even after I checked out, since I took a tour with them. Also helped me with a tour trip to Sapa, which I was very satisfied with. I would definitely stay here again. Only downside, my room was on the last floor which had no elevator access, and my room was next to the house-keeping station, so the staff equipment was always visible. However, this room is very big and comfortable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jacky Liao, Teipei, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent with very friendly and helpful staff
Well worth paying for a superior room in the new section of the hotel. Spacious bathroom with rain shower & bath. Breakfast is very fresh and very good to start a new day. Very good location with many good restaurants around. This hotel provided the pick up and transfer to airport from hotel at cost of 18 USD each. They also helped us to book Halong Bay Tour on cruising boat, Hoa Lu- Tam Coc tour and Hanoi city tour... All tours were at good quality and we are confident to recommend you to book your tour plan via this hotel.

10/10 Excellent

Tran.D, Seattle, Washington, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service
Coming back this hotel after more than 1 year and everything seemed to be better and exceeded our expectation. This hotel delivers on every promise it makes. It's best asset is its staff which is very effective and extremely friendly and Ms. Hoa the hotel manager is the best among. All other staff are also friendly and helpful too and they keep us staying at this hotel for the next visit to Hanoi. This hotel is a part of a local travel operator company so should contact them to book directly to get special offer and qualified service. We did both trips to Halong bay and Hoa Lu Tam Coc via Ms. Hoa and they were excellent.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
Everything was perfect. Check in fast. Room clean, spacious and full facilities such as modern TV, strong air-con and electronic safe-box and very professional. They provided buffet breakfast in the morning from 8 Am to 10h30 Am and included.Location 's very convenience and easy to exploit Hanoi on foot with many restaurants and shops near-by. We booked Halong Bay on Galaxy Premium via this hotel and it was really good trip and good price too. All in all this hotel is the highlight in all of 5 hotels we have stayed in Vietnam.

10/10 Excellent

Sal, San Sebastian, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best valued hotel to stay in Hanoi
The staff is amazing and they are always eager to help. Cant beat the location as it i sin the central of Hanoi Old Town where we can walk to all places. Hotel room is clean, nice and spacious. Free tea/ coffee and fast wifi + good breakfast are also the bonus for this hotel. Cant not find any better hotels with this price. P/S: Travel Desk 's very useful and we booked 2 trips with them and both really excellent.

10/10 Excellent

Tatyana, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FrequntTraveler
I often travel to Hanoi and prefer to stay in this hotel in the downtown of Hanoi. I tried to stay in several hotels in the area and like this one the most. This hotel offers choices of different rooms, has professional staff and is conveniently located. I also like its breakfast service with a great variety of choices. I find this hotel much quieter that others what is important for night rest. Will gladly stay here next time.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Staff service unparalleled HOWEVER
The hotel was easy to book and they emailed back promptly when we arranged for airport pickup past midnight. The beds are extremely comfortable. Breakfast choices are pretty limited but good -- after a couple of days you wonder if they could change it up a little. The staff is extremely helpful, and a few of them speak English really well, so communication isn't a problem. However, room cleanliness could be improved. The rooms are swept and cleaned everyday but not thoroughly -- under the beds and under the bathroom sink are mostly overlooked. Stayed more than a week and had to kill a couple of insects in the room. Towels are changed daily but some of the towels are old and ragged. Sheets are clean though. By the way, if you haven't heard, the Old Quarter has a bit of a rat problem, so don't be surprised to see a couple of them around. Parkson is walking distance to just about everything in the Old Quarter and French Quarter, just be ready to dodge the scooters. Tip: check with the hotel directly about room size so as not to be disappointed when you get there. Rooms are usually smaller than advertised. Superior rooms do not have windows. Also, if you like space in the shower, ask for a room that does not have the capsule-style shower.

10/10 Excellent

Matthew, Hemel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you...A great welcom to Vietnam
The parkson team made me feel so welcome to Vietnam. Breakfast and room proved excellent value. Room and bathroom was clean and the breakfast sampled was tasty.

4/10 Poor

kevin-hai, sydney

Liked: Cleanliness
convience
it a short stay not bad for a budget motel .

8/10 Good

CK, england

Liked: Cleanliness, property conditions & facilities, room comfort
good hotel
The parkson hotel was a great hotel, location, cleanliness and room size. The only downside was that we felt a bit pushed by staff to book tours there. The tour they offered was a 4* trip, which looked great but after shopping around and finding a better deal (we were travelling with friends that were on a smaller budget) we were treated differently in the hotel. This put a dampner on the last days of our trip and an awkward atmosphere. We also had a few incidents with money, them not recording what we had paid for/confusion then when trying to check out.

10/10 Excellent

Mahrukh, Pakistan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good reason to travel to Hanoi again
Amazingly superb staying experience in unbelievably low price. That made overall cost of tour much lower than I expected. This tempts to visit Hanoi gain with a bunch of friends.

10/10 Excellent

derrick.kung, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice very friendly hotel
I have visited over 60 countries in the world but without doubt this the most friendly place it's been my good fortune to visit . I was a bit apprensive when I first booked my trip .but after experiencing how pleasent the people are I will without doubt be back to Vietnam
Response from Kenny Lee/ Mr on 12 Mar 2015
Dear Our Valued Guests, We were delighted to have the pleasure of hosting you during your recent business trip to Hanoi and are pleased that our high quality of room accommodation in an excellent city location delighted you. Many thanks for taking the time to share your experiences with us and other reviewers and we certainly look forward to welcoming you back on your next visit. Yours sincerely, Kenny Lee/ Mr General Manager

8/10 Good

Jay, Los angeles, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Hanoi. Good experience
Friendly hotel and staffs , they try very hard to offer local tours for you. Room is clean and big . Very comfortable for price paid.

10/10 Excellent

Teresa & Ian, Eastbourne, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly hotel in the old quarter
We had a fantastic 2 night stay here, all of the staff were amazing and so friendly, you were made to feel so at home there. The hotel was within walking distance of many attractions including the night market and lake. We went on an overnight trip to Ha Long Bay and the hotel looked after our bags for us, nothing was too much trouble, we thank them all so much.

10/10 Excellent

TM, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frequent guest 2014
I often travel to Hanoi. Have tried several hotels in the city center, but favor only this one. This is indeed my favorite hotel and the most preferred. It offers a great combination of quality of service, clean and hygienic rooms and facilities, quiet rest at night, professional and friendly staff and great location. And I always enjoy a great selection of dishes at breakfast with buffet service. I like this hotel greatly and will book it again in October when I am back to Hanoi :)

8/10 Good

Geoff, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Hotel
We stayed at the Parkson for four nights and really enjoyed our stay. The staff were very friendly and helpful and the breakfasts were great. The position of the hotel is on edge of the Old Quarter and reasonably easy to find.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff
Convenient location in pld city and a good breakfast. Rooms were quiet.

8/10 Good

Rebecca, Wollongong, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money in tourist center
I stayed in this hotel for over a month while I was doing work in Hanoi. I found the staff to be very friendly and helpful and the location of the hotel was quite convenient. My room was quite big and nice and even had a window looking outside (which is a bonus in Vietnam). Only downside about the room was that the drain for the shower was on the outside of the shower which meant the entire bathroom got flooded every time I had a shower. Overall, good value for money.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On top of customer service
We were picked up at Hanoi airport, and be brought to Thaison Grand Hotel in Hanoi Old Quarter after a 45 minutes on driving. We were greeted by the nicest, warmest staff. Catherine - the young lady at the reception and Joe at the front desk, as well as bell-men (whose name I couldn't catch) were very hospitable and made us feel welcome right away. Welcome drink with fresh fruit juice and fast check in after a few minutes. We very much appreciated their thoughtfulness and kindness as we just had a long flight so feeling tired and needed to take rest. Room was coll, specious and very clean. Breakfast next morning on first floor was so nice and very fresh... For the staff to go out of their way helping us was beyond what we would have expected for such a 3 star hotel service