Minibar, in-room safe, individually furnished, desk

Reviews of May De Ville Trendy Hotel & Spa

4 out of 5
May De Ville Trendy Hotel & Spa
24 Han Thuyen Street, Hai Ba Trung District, Hanoi

Reviews

8.0

Very good

Rating 10 - Excellent. 12 out of 47 reviews" "
Rating 8 - Good. 26 out of 47 reviews" "
Rating 6 - Okay. 5 out of 47 reviews" "
Rating 4 - Poor. 4 out of 47 reviews" "
Rating 2 - Terrible. 0 out of 47 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dark hotel, but warm welcome!
Arrived around 1130 pm and wondered if hotel was open. It was dark on exterior. I got out to check if it was the correct place and the front desk person came to greet me. Apparently the electricity to certain parts of hotel is turned off at night! Not very welcoming! Front desk person very friendly once I was inside! Room had been upgraded and was high up so I didn’t hear much traffic. I am a very light sleeper, but since I had been traveling for 30+ hours from the east coast without much sleep in the plane, I was very happy to be able to sleep until 0900 the next day! Front desk folks continue to impress with suggestions and directions to nearby monuments and cafes.
Stayed 1 night in Aug 2023

8/10 Good

Berman

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious room in a good central location. Excellent breakfast. Friendly, helpful staff.
Stayed 1 night in Jan 2020
Response from Hai Yen - E Commerce Sale Manager on 7 Feb 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The desk staff was very welcoming and the included breakfast was wonderful. The room was well appointed and very clean.
Stayed 1 night in Jan 2020
Response from Hai Yen - E Commerce Sale Manager on 4 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Hai Yen - E commerce Sale Manager on 22 Oct 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great! Only a five minutes drive from the Old Market. The staff was amazing; very helpful and knowledgeable They tried to accommodate you as much as possible . Room was nice and clean. Air condition work great ! I would stay there again
Stayed 2 nights in Sep 2019
Response from Hai Yen on 11 Sept 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
価格相応のコンディション
ジュニアスイートを予約したのに、最初に案内された部屋はスタンダードだった。ジュニアスイートを予約したはずと伝えたら、予約情報はオートマティックに共有されるはずなので、そんな事はないと思うのですが、expediaからの情報が間違っていたから間違えたとの事でした。 そして、そのジュニアスイートの部屋ですが、シャワーを使うと思いっきり、管からお湯が漏れて噴射され、備え付けのドライヤー直撃。案の定ドライヤーは壊れていました。それと、ソファのファブリックの素材がチクチクして、長くは座って要られませんでした。
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from haiyen on 9 Apr 2019
Thank you so much for your choosing our service. We highly appreciate your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from haiyen on 9 Apr 2019
Thank you so much for your choosing our service. We highly appreciate your feedback.

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars!
Great hotel and the staff is so friendly. Would definitely stay again!
Stayed 7 nights in Feb 2019
Response from Haiyen - E commerce Sales Manager on 28 Feb 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019
Response from haiyen on 9 Apr 2019
Thank you so much for your choosing our service. We highly appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely experience. Everyone is very welcoming and helpful!
Stayed 1 night in Jan 2019
Response from haiyen on 23 Jan 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Haiyen - E commerce Sale Manager on 2 Jan 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Hi, I accidentally showed up initially at the Old Quarter location, and the concierge was very nice and helpful and got me to the correct location! It was a very nice and a great value.
Stayed 2 nights in Nov 2018
Response from Hai Yen - E-commerce Sales on 30 Nov 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

YONG

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
when i check in , they don't talk the room without window, i want to change it and was not allowed. i am so angry.
Stayed 5 nights in Nov 2018
Response from Hai Yen - E-commerce Sales on 21 Nov 2018
Dear Yong , I am sorry to read that you were not fully satisfied with our services. We highly appreciate your comments, thanks to them we continuously strive to strengthen the points that need to be improved. Once again, many thanks for your feedback. We hope to have another chance to serving you again in Maydeville Hotel with 100% of the guest satisfaction.

10/10 Excellent

George, Atlanta. Ga

Liked: Cleanliness, staff & service, property conditions & facilities
Overall hotel is a perfect choice for your hanoi visit. Staff sets an example for others to follow. Breakfast has good choices and dining area is bright..clean..and comfortable. Overall two thumbs up.
Stayed 2 nights in Nov 2018
Response from Hai Yen - E-commerce Sales on 14 Nov 2018
Thanks so much for staying with us. We appreciate your feedback!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place...lots of traffic noise though
Good place. Friendly staff. Clean comfortable room. Good roof top bar. 10 mins walk to old quarter and main lake. Only negative was street traffic noise , could be double glazed.
Stayed 2 nights in Oct 2018
Response from Thu Trang - E-commerce Sales on 24 Oct 2018
Dear Sir/Madam, I would like to thank you for staying at Maydeville Hotel Ha Noi as well as for taking your time to review us . We are delighted to hear that you had such a wonderful stay with us and were happy with our services. Your comment will also be shared with the whole team to set an example of the quality of services we strive to provide to our guests. Once again, thank you very much for your nice comments about our services. We look forward to welcoming you back to our Hotel soon. Kind regards, Tran Thu Trang (Ms) E-commerce sales Manager

10/10 Excellent

Traveling, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are consistently helpful and cheerfull. A map is provided on checkin that is clear and helpful. Location is perfect for exploration of Central Hanoi .. walking distance to Old town Hoan Kiem Lake and other places of interest. Room is spacious, as is the bathrom. Bed is comfortable with nice linen, both in bedroom and bathroom. WiFi is strong and consistent .. would prefer a secured network. Breakfast provides a variety of both Western and Vietnamese choices. Would definitely recommend.
Stayed 2 nights in Sep 2018
Response from Thu Trang - E-commerce Sales on 2 Dec 2018
Dear Sir/Madam, I would like to thank you for staying at Maydeville Old Quarter Hotel Ha Noi as well as for taking your time to review us . We are delighted to hear that you had such a wonderful stay with us and were happy with our services. Your comment will also be shared with the whole team to set an example of the quality of services we strive to provide to our guests. Once again, thank you very much for your nice comments about our services. We look forward to welcoming you back to our Hotel soon. Kind regards, Tran Thu Trang (Ms) E-commerce sales Manager

6/10 Okay

Voithous, Vancouver / Canada

IGNORED
Staff were not helpful when we wanted to stay longer asked us to wait for manager to7:00 PM to find out if we could stay. This was at check in 2:00 PM The staff were more in different than any other place we stayed.
Stayed 1 night in Nov 2017

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot but ok
Started brilliant but the broken air conditioning ruin a bit of the fun. Dis Changed my room and it was great again
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Nice hotel and friendly staff, quite and safe. Clean room.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location, good breakfast
Everything was great...only stayed 12 hours at the hotel. A few small bugs in the bathroom. Breakfast was great and the staff was very nice. Would stay here again.

8/10 Good

jacqueline, Lakewood

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Authentic experience
Good breakfast. Excellent location within walking distance of many sights. Many good restaurants nearby. Offers good insight to how the Vietnamese people live.

6/10 Okay

Verified traveller

Liked: Cleanliness

8/10 Good

Pauline, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel May De Ville Hanoi
This hotel location is about 15 mins away from old quarters where all the shopping are..away from the noisy old quarters shopping where you be rest assured of a peaceful sleep in the night since you not be hearing all the motorcycle's honking sound.. Surrounding this hotel they do have the alleys where you see local streets hawkers selling live poultry and local delicacies and fruits. In the night you will be able to eat their streets hawker food like the hot pot (lua) and their famous pho bo.. However one hurdle is the language barrier as mostly they do not and cannot speak even few sentences of english.. We have to seek the hotel staffs to help us speak to them when we wanna eat.. Overall hotel is clean, staff are ok and recommended to stay..

4/10 Poor

HAKSEOP

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
욕실의 샤워 조절이 잘 안됩니다.
Stayed 3 nights in Sep 2022

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
可もなく不可もなく。
出張で使いました。前の滞在者のと思われる女性モノ下着が置きっぱなしでしたが、それ以外は特に気になるところはなし。 可もなく不可もなく、と言ったところ。
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Hai Yen - E commerce Sale Manager on 13 Nov 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
服務員態度好,床褥被單清潔,無耐冷氣不夠,半夜還停冷氣,是美中不足,嚴重影響睡眠質素。
Stayed 3 nights in Jun 2019
Response from HaiYen on 15 Jun 2019
Thank you so much for your choosing our service. We highly appreciate your feedback.

8/10 Good

Verified traveller

Disliked: Staff & service
Stayed 1 night in Apr 2019
Response from HaiYen on 6 May 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
近くにレストランが少なく。
Stayed 3 nights in Jan 2019
Response from haiyen on 6 Feb 2019
Thank you so much for your choosing our service. We highly appreciate your feedback.

8/10 Good

Verified traveller

Liked: Staff & service
特に問題はない、また泊まるかどうかはわからない。
Stayed 2 nights in Jan 2019
Response from haiyen on 29 Jan 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Didi

Liked: Cleanliness, staff & service, room comfort
Freundliches Personal - English kein Problem. Zimmer groß genug für eine Familie.
Stayed 1 night in Dec 2018
Response from Hai Yen - E commerce Sales Manager on 19 Dec 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

NORIKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
コスパよくフレンドリーな良いホテルです!
スタッフ皆さん本当に感じが良いです。フロントもとても親切で頼みやすい、これは大事です。ホテルの近所にフォーの有名店がありカフェも多数あります。ルームサービスも驚きのお値段です。ここを起点にハノイ中心地を楽しむのはお勧です。タクシーもすぐ呼んでくれとても便利です。

8/10 Good

Oi Yu

Liked: Staff & service, room comfort
The staffs are very nice and helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Séjour sans souci

8/10 Good

Yuri

Liked: Cleanliness, staff & service
친절한 서비스에 만족스러운 곳
위치가 좋다고하긴 어렵습니다만 호텔 서비스나 친절한 직원들 덕분에 만족했습니다. 조식도 가짓수도 많도 입에 잘 맞았아요. 쌀국수가 괜찮아서 아침에 두 번 먹었네요. 시설은 무난한편.. 청소는 깔끔히 잘 해뒀더라구요. 직원들 그대로라면 다음에 또 머무를 의향 있습니다

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
便利なホテル
フロントの方の対応が非常に良かったです。部屋は思っていたよりも少し狭かったですが、清潔で、快適に過ごすことができました。

8/10 Good

Poul, Copenhagen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God hotel for prisen
Hotel har god lokation for togstation of lufthavn. Godt værelse og alt fungerede som det skal. Meget god morgen mad.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estimate
Next time, I will stay here.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

まっちゃん

Liked: Cleanliness, staff & service, room comfort
フレンドリーな従業員のサービスが心地よい
オペラハウスにも徒歩圏、小ぢんまりしたホテルでした。朝食のフォーもとても優しい味で、その他朝食メニューも然程多くは無いが充分。毎日バナナなど果物を部屋に置いてくれていて、家族的な温かみを感じさせて貰えた。

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

HIROCKY, 広島、日本

Disliked: Cleanliness, staff & service
パンにカビが・・・!
朝食の食パンにカビが生えていた。スタッフに教えるとカビが生えていそうな分だけを抜き取って、大丈夫そうなものは、また下に場所に・・・。すみませんとも言わないし、スタッフのレベルはこんなものかな?

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
毎回出張の時は使っています。部屋もきれいです。値段の今の時期はとてもて頃です。

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

ホテル設備について, 千葉・日本

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ホテルの設備やメインテナンスの問題
配線は有ったが部屋よりPC接続ができなかった。 1日熱いお湯が出てこなかったので、連絡したら復旧した。 ベットランプを点灯したらショートして煙が少し出た。 洗面台とバスタブの高さが異常に高い。私の身長は177cmです。 朝食のバイキングメニューは4日間同じでした。 NHK WORLD放送のみで、日本のニュースが入出来なかった。 車のパーキングスペースが無い。 同伴者は他の五つ星ホテルでしたので問題は無かった。