Exterior

Reviews of Staybridge Suites Hamilton Downtown, an IHG Hotel

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 563 out of 1007 reviews" "
Rating 8 - Good. 315 out of 1007 reviews" "
Rating 6 - Okay. 71 out of 1007 reviews" "
Rating 4 - Poor. 31 out of 1007 reviews" "
Rating 2 - Terrible. 27 out of 1007 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brandon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2024

10/10 Excellent

Ericka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a convenient location for the lacrosse game. Walkable with a few restaurants nearby. Hotel was very clean, staff friendly and the breakfast was wonderful with a great selection of foods.
Stayed 1 night in Mar 2024

4/10 Poor

Pat

Liked: Cleanliness, property conditions & facilities
They overcharged my credit card and the bank shut it off. Then they wouldn't take debit to pay for the room.
Stayed 1 night in Mar 2024

4/10 Poor

David

Business traveller
I had a $400 suit (after taxes). It did not come with parking. Parking was extra. There was no mention of that extra fee anywhere in the online information or agreement. I wanted to stay at an adult centric high quality hotel. The people in the next room let their kids run up and down the hall, screaming.
Stayed 1 night in Mar 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect for my walk to the conference centre
Stayed 2 nights in Feb 2024

10/10 Excellent

Julie, Kingston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inside hotel was lovely, clean and our room was great with everything we needed. My daughter did complain that she was cold as only a thin blanket provided for pull out sofa bed. Sofa bed mattress was also uncomfortable. She didn’t tell us til later that morning so no opportunity to ask staff for additional bedding. Breakfast was mediocre, not much selection - particularly for those of us with dietary needs. Coffee was terrible but thankfully a Tim Hortons next to hotel (complete with security guard as clearly downtown Hamilton has its issues). Parking in underground garage was safe but additional $15 per night. Staff were courteous and helpful.
Stayed 1 night in Mar 2024

8/10 Good

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great for our family. The kids loved it and we had a really enjoyable stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful, room exceeded expectations, breakfast, there wasn’t anything they didn’t have. 10/10
Stayed 1 night in Mar 2024

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very clean, large nice rooms, friendly staff. Would definitely stay again!
Stayed 1 night in Mar 2024

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Feb 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the Staybridge and especially the staff
Stayed 3 nights in Feb 2024

8/10 Good

Edda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was very good Just surprised they charged parking fees Front desk was very helpful and lovely
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent clean property. Underground parking is additional 15
Stayed 1 night in Jan 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Great property. Staff is very friendly. Water pressure is shower and sink is awful. Shower heaf needs to be cleaned or replaced. Remote in the living room was difficult to navigate. Breakfast was very good!
Stayed 2 nights in Jan 2024

10/10 Excellent

Carolyne

It was central. Rooms were clean and spacious.
Stayed 1 night in Dec 2023

10/10 Excellent

Cailynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was super helpful and personable! Room was great, fridge and everything!
Stayed 1 night in Dec 2023

10/10 Excellent

Mariam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Cozy
Nice cozy hotel. Breakfast had a lot of good options. Close to FirstOntario and Art Gallery of Hamilton as well as nice restauranrs.
Stayed 2 nights in Dec 2023

10/10 Excellent

Eugene

Stayed 1 night in Nov 2023

10/10 Excellent

Tracey

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I only stayed for one night but it was clean and the staff were fabulous
Stayed 1 night in Nov 2023

10/10 Excellent

Brian

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The room was nice and clean . Comfortable as well. However, our room keys kept disabiling requiring us to go to the desk multiple times. Additionally, when returning late in the evening we were essentially locked out dispite us pushing the button to buzz in (no one was answering). We ended up getting in through a key swipe at the patio. so that was a bit frustrating. Good proximity to things though. There were some not so great individuals peppered on the streets surrounding.
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Yimin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay at this hotel again when I go to Hamilton next time.

6/10 Okay

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Mark

Business traveller
Liked: Staff & service, amenities
M
Stayed 3 nights in Oct 2023

8/10 Good

Solomon

Stayed 2 nights in Oct 2023

10/10 Excellent

Hala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the amenities, especially the complimentary breakfast and light dinner. Staff was very friendly and helpful. Location in downtown walkable with nearby perks: Hess Village and Jackson Square, James Street shops.
Stayed 2 nights in Oct 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Was very clean and comfortable. Friendly staff. Good breakfast options.
Stayed 1 night in Sep 2023

10/10 Excellent

Brintha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Joseph

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Hotel was great, very close to First Ontario Center & lots of Food. Just a heads up, this part of Hamilton is full of crackheads.
Stayed 1 night in Sep 2023

8/10 Good

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Beth

Stayed 1 night in Aug 2023

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always love staying here. Nice location to the restaurants downtown and close to McMaster university which is why we are always in Hamilton. Hotel is safe. Front desk staff are always very pleasant. Like the use of kitchen facilities and separate room. The outdoor patio, the breakfast and light dinners are a nice addition.
Stayed 3 nights in Aug 2023

6/10 Okay

Chris

Stayed 1 night in Aug 2023

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Aug 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great. Unfortunately the homeless needs to be addressed by city councils in Hamilton.
Stayed 1 night in Aug 2023

10/10 Excellent

Michelle

Stayed 1 night in Aug 2023

10/10 Excellent

Pat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place close to downtown area
Stayed 1 night in Aug 2023

4/10 Poor

Simon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is just ok. It’s quite dated. There was a sofa bed for our daughter which wasn’t made up when we arrived. We were told by reception to ‘make it ourselves’. And the sofa bed had a really poor mattress. The room wasn’t cleaned during our stay. We were told by reception ‘oh, we don’t do that at weekends’. The breakfast is free, but it’s just ok. Hardly any seating so you have to hover and hope someone will leave. And you’re expected to clear the table yourself. Which is ok, but some don’t and the tables are dirty. And it wasn’t cheap. All in all, I wouldn’t go back.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the experience was good
Stayed 1 night in Aug 2023

8/10 Good

cameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean rooms comfortable bed and pillows small tv constant problems with the key cards
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jessika

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a true oasis in the area. It was very clean and upscale in feel and atmosphere, despite the area being populated by what appeared to be addicts and transients (who did keep to themselves). All things considered, I would still recommend this hotel to others as it was a very pleasant stay.
Stayed 1 night in Jul 2023

8/10 Good

Alan, Grand Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was $15 extra on top of room rate.
Stayed 1 night in Jul 2023

8/10 Good

Dwayne

Travelled with family
Liked: Cleanliness
Very clean, space, friendly customer service would stay again
Stayed 1 night in Jul 2023

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the enclosed outdoor space - great for a relaxing evening, but safe from the downtown nightlife.
Stayed 2 nights in Jun 2023

4/10 Poor

Christopher

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We specifically chose a hotel with covered parking and were told that there wasn't room for us and asked to park on the 4th floor of a garage across the street. The garage was super narrow and didn't seem safe at all, and we had to bring all of our bags across the street in the pouring rain. Then, when we went to get our car the next day, every door to get back into the parking garage was locked and papered over. It took us 15 minutes to figure out how to get to our car and we were almost late for an important meeting. After all that, we were still charged the regular parking rate. NOT impressed at all. Will not be returning.
Stayed 2 nights in Jun 2023

8/10 Good

Peter

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Jun 2023