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Reviews of Heritage Village Resort & Spa Manesar

5 out of 5
Heritage Village Resort & Spa Manesar
National Highway - 8, Manesar, Gurugram, Delhi N.C.R

Reviews

7.8

Good

Rating 10 - Excellent. 32 out of 97 reviews" "
Rating 8 - Good. 37 out of 97 reviews" "
Rating 6 - Okay. 14 out of 97 reviews" "
Rating 4 - Poor. 10 out of 97 reviews" "
Rating 2 - Terrible. 4 out of 97 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Munmi

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 2 nights in Mar 2024

10/10 Excellent

Jyotsna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I spent a couple of days with my elderly parents at this property. All the staff were extremely helpful and went the extra mile to make sure that my parents were very well taken care of. And they did it with such grace! We could not be more grateful to them for allowing us to get a respite from my mother’s health issues.
Stayed 2 nights in Nov 2023

10/10 Excellent

ABHAI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heritage Village Resort is an amazing property in Manesar and is a relieving getaway from hustle bustle of the city. Service is excellent, food is good and tasteful. Well maintained rooms and great set up. Wonderful hospitality. For elderly also they have wheelchair, and golf carts to move around. We were received with a warm welcome with Rajasthani music and welcome drink. Check in was very personalised and they were constantly in touch with us on mobile regarding our preferences and arranged everything accordingly and very thoughtfully. It was my daughter's birthday and they made special room arrangements for that. Awesome experience. Thanks
Stayed 1 night in Oct 2023

6/10 Okay

NITIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice but the stay experience doesn't justify the cost of property. Also, I had buffet dinner included in my stay and it was very disappointing. The breakfast menu was decent (average taste) but the dinner was terrible both menu wise and taste wise. The staff was very cooperative and well trained
Stayed 2 nights in Sep 2023

10/10 Excellent

Priyanka

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many activities for Kids, Excellent Staff, Safe Place.. Food is great.. Overall, awesome experience

10/10 Excellent

geetesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing 😌
Stayed 2 nights in Oct 2022

10/10 Excellent

Pooja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice and properly maintained. The staff is very polite abd courteous. The only thing they can do better is add activities in the package itself and not pay extra for Tambola and other games.
Stayed 2 nights in Sep 2022

8/10 Good

Reba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Shikha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Shubhendu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a 2-3 day vacation.
Stayed 2 nights in Oct 2021

8/10 Good

Varun

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property, located right next to the main highway.
Stayed 1 night in Oct 2021

10/10 Excellent

PRASHANT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Environment friendly
Very nice staff n a satisfying stay worth d cost paid
Stayed 1 night in Sep 2021

8/10 Good

Nitish

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
q
Stayed 3 nights in Aug 2021

8/10 Good

Ludovic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Very good hotel where we have extend for one night more because the staff is really nice.
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Welcoming staff
Stayed 1 night in Feb 2021
Response from Sumit Gogia on 17 Feb 2021
Dear Valued Reviewer, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Thank you for your compliments, and look forward to your return visit. Regards Sumit Gogia General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have visited with my family for one night stay. Int was very great experience
Stayed 1 night in Dec 2020
Response from Sumit Gogia on 17 Feb 2021
Dear Valued Reviewer, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Thank you for your compliments, and look forward to your return visit. Regards Sumit Gogia General Manager

8/10 Good

Tarun

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good Weekend getaway. Food was okay and Service was also at par.
Stayed 1 night in Jan 2021
Response from Sumit on 10 Feb 2021
Dear Mr. Tarun, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Thank you for your compliments, and look forward to your return visit. Regards Sumit Gogia General Manager

8/10 Good

KHUSHBOO

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful resort to roam around. Also, they invite you to play games which was quite fun. The dinner was quite tasty. So, all in all it is a good place to visit and relax.
Stayed 1 night in Mar 2020
Response from Mr. Gogia on 16 Mar 2020
Dear Valued Reviewer, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Thank you for your compliments, and look forward to your return visit. Regards Sumit Gogia General Manager

10/10 Excellent

Ankita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay.Only concern is room size you pay a good amount for Suite room but room size is bit small as compare to other 5 star properties.Service and food is excellent.
Stayed 1 night in Jan 2020
Response from Sumit Gogia on 23 Jan 2020
Dear Ankita, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Thank you for your compliments, and look forward to your return visit. Regards Sumit Gogia General Manager

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This was a 1-day trip for the family to spend time away at a nice resort and enjoy good food. It is a beautiful property and has been maintained well by the management and it was a relaxing experience.
Stayed 1 night in Dec 2019
Response from Sumit on 2 Jan 2020
Dear Guest, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Though the rating is on a negative side . Request you to share your feedback if any for the same. Regards Sumit Gogia General Manager

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
My daughter became sick after eating the food at the restaurant, started vomiting at 4am during our first night there. We therefore decided to leave by 9am leaving our rest of the 3 night-stay incomplete. The front desk staff was not courteous enough to discuss the reason for leaving early and did not even offer any help. It was really a bad trip for myself and my family. These guys should pay more attention to hygiene, especially the food.
Stayed 3 nights in Aug 2019
Response from Central Reservations on 19 Aug 2019
Dear Valued Guest, Please accept our sincere apology for the inconvenience caused to you. Request you to kindly advise us with your check-in & check-out dates along with the booking confirmation number in order to check your concern with our respective team and revert back to you at the earliest. Best Regards, CRO Team Heritage Village Resort & Spa, Manesar

10/10 Excellent

AMIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing weekend get away near Delhi.
Stayed 1 night in Jun 2019
Response from Sumit Gogia on 21 Jun 2019
Dear Mr. Amit, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Thank you for your compliments, and look forward to your return visit. Regards Sumit Gogia General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Unique heritage look with plenty of greenery gives very good feeling. A morning walk was ultimate experience to inhale such fresh and pure air. Food quality was awesome. Activities arranged were entertaining and children really enjoyed.
Stayed 1 night in Jun 2019
Response from Sumit Gogia on 21 Jun 2019
Dear Guest, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Thank you for your compliments, and look forward to your return visit. Regards Sumit Gogia General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience, nice place to be over weekend
Stayed 1 night in May 2019
Response from Sumit Gogia on 21 Jun 2019
Dear Guest, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Thank you for your compliments, and look forward to your return visit. Regards Sumit Gogia General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Sumit Gogia on 21 Jun 2019
Dear Guest, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience,and look forward to your return visit. Regards Sumit Gogia General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good holiday. Particularly property was well maintained and staff was highly polite and humble
Stayed 2 nights in Jan 2019
Response from Sumit Gogia on 21 Jun 2019
Dear Guest It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Thank you for your compliments, and look forward to your return visit. Regards Sumit Gogia General Manager

6/10 Okay

Verified traveller

Stayed 2 nights in Dec 2018
Response from Sumit Gogia on 21 Jun 2019
Dear Guest, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience,and look forward to your return visit. Regards Sumit Gogia General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Perfect for family. The place is very well-maintained. Lots of greenery!
Stayed 1 night in Dec 2018
Response from Sumit Gogia on 21 Jun 2019
Dear Guest, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Thank you for your compliments, and look forward to your return visit. Regards Sumit Gogia General Manager

8/10 Good

Sanjee, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Place
We had a wonderful time here. Everything was perfect though pool area need little maintenance \ renovation. GST on restaurant bill is 5% whereas you are charging it @18%. You should check with your tax consultant & peer group about applicability of same.
Stayed 1 night in Sep 2018
Response from Sumit Gogia on 21 Jun 2019
Dear Guest, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience,and look forward to your return visit. Regards Sumit Gogia General Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Definitely not what we expected from a 5 star heritage property. Good location we had fun but many recurring issues with amenities, food & services!
Stayed 1 night in Sep 2018
Response from Sumit Gogia on 21 Jun 2019
Dear Guest, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience,and look forward to your return visit. Regards Sumit Gogia General Manager

8/10 Good

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing, calming stay
Lovely, rejuvenating experience...would love to come back again!
Stayed 1 night in Jul 2018
Response from Sumit Gogia on 21 Jun 2019
It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Thank you for your compliments, and look forward to your return visit. Regards Sumit Gogia General Manager

10/10 Excellent

Sahil, Gurgaon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property. Edge of Gurgaon.
Good service, food, ambience and activities. Clean and hospitable atmosphere
Stayed 1 night in Jun 2018
Response from Phagun Virmani on 21 Jun 2019
Dear Mr, Sahil, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Thank you for your compliments, and look forward to your return visit. Regards Phagun Virmani Director Guest Experience

10/10 Excellent

Raghav, Gurgaon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Had a great time. Awesome food and lots of gaming and sports activities.
Stayed 2 nights in May 2018
Response from Phagun Virmani on 21 Jun 2019
Dear Valued Reviewer, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Thank you for your compliments, and look forward to your return visit. Regards Phagun Virmani Director Guest Experience

2/10 Terrible

Ashwani

Disliked: Staff & service, property conditions & facilities, room comfort
Actually it was a worst ever experience with staff all trainee and food quality absolutely pathetic and swimming pool looked like a drain my suggestion no one should try and visit the property

4/10 Poor

Shikha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience with booking and room.
Room specifications were completely opposite at arrival from the time of booking. Website showed bathtub or shower in deluxe room and there are no bathtubs in that hotel in deluxe category. Why were the specifications given wrong. Rooms were having foul smell. Service was really poor. For one order we had to call at least 5 times.
Stayed 1 night in Jan 2018

2/10 Terrible

Tarun

Disliked: Staff & service, property conditions & facilities, room comfort
Pathetic stay
Pathetic place. It cannot have a four star rating. Total waste of money. Someone stole my 20k glasses and there was no CCTV installed. Serious security non compliance with property and waiting for any incident to happen.
Stayed 1 night in Jan 2018

8/10 Good

Siddharth

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Abhishek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good.
Stayed 1 night in Dec 2017

8/10 Good

sunil

Liked: Cleanliness, property conditions & facilities, room comfort
Geniune review of the resort
Stayed there with friends ok property very limited menu in food lots of outdoor activities need some more emphasis on in room services charges compare to other five star property's are high. Require some more qualified staff so as to understand the actual demand of the customer. Overall a good rating
Stayed 1 night in Dec 2017

2/10 Terrible

Manu

Disliked: Staff & service, property conditions & facilities, room comfort
2 Star Facilities at 5 Star Prices - Avoidable
Not worth the price we paid at all. 2 Star Service and facilities at 4/5 star prices. WiFi was paid, Ice Bucket was paid for .. access to facilities like Baddie Courts, and Pool table was paid for ... Breakfast Buffet was pathetic.. Totally not worth it. Will never go back.
Stayed 2 nights in Dec 2017

8/10 Good

tripti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good open place to send your weekend
our stay was good as a wedding function was also there.
Stayed 1 night in Dec 2017

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Customers are treated like donkeys
I specifically asked for a smoking room , beacause all smoking room were taken , i was told that it was a smoking free area . The moment i entered the hotel it was clearly stated smoking rooms on left and i was alloted a nonsmoking room . Then to worsen my stay , there was a party behind my room . The music was too loud , i asked front desk to allot me another room and they was that was not possible and party would be over by 10:30 . Guess when did the party get over ? by 1 am . The room serivce was equal to nil beacause of a marrige and party going on . My overall stay , i left like a fool .
Stayed 1 night in Dec 2017
Response from Gopal Vaideswaran on 21 Dec 2017
Dear Guest, Thank you for your valuable feedback. It was an immense pleasure to have hosted your stay at Heritage Village Resort & Spa, Manesar, however, we apologize that the services offered did not reflect the standard expected. Your feedback on services gives us a perspective and enables us to work and make the best of efforts towards our shortcomings. We ensure to reconsider certain processes where we have any scope of improvement. All our smoking rooms were pre allocated on that particular day and hence could not give you the smoking room due to lack of availability. We ensure to evaluate our processes and will also lay extra focus on training so that our associates exceed the standard of service, delivering maximum satisfaction to guests. At Heritage Village Resorts & Spa, Manesar it has always been our endeavour to provide unmatched experience to our guests, and once again we thank you for sharing your thoughts and hope you will not scale us with shortcomings you had experienced and will give us an opportunity to serve you better. We look forward to welcome you again and provide you an unforgettable experience! Regards, Gopal Vaideswaran Vice President & General Manager

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good one to spend with your family.
Overall good experience
Stayed 1 night in Nov 2017

4/10 Poor

Verified traveller

Disliked: Room comfort
Disappointing experience
I have booked room with double bed 2 weeks before my visit and got the confirmation however they have provided room with 2 single bed due to some in-house wedding function to accommodate wedding guests. This is something unethical instead of making money they should also look for customer satisfaction.
Stayed 1 night in Nov 2017

8/10 Good

Mayank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun time over the weekend!
Had a great time with family! Acres of open space to let you enjoy away from the hustle bustle of city. Well maintained garden areas. Staff was supportive too. If at all, they can consider how they price their rooms. But I think that's not just limited to Heritage but all other hotels in Gurgaon. Tier 2 cities have much better hotels at comparable or lesser cost. Breakfast and Dinner options were limited. Wifi is a paid service
Stayed 1 night in Nov 2017

8/10 Good

pooja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

8/10 Good

Sudhakar

Liked: Cleanliness, staff & service, room comfort
Heritage experience
Cons,,:Too expensive food with limited options. Television in the room is outdated.Activity information is not informed in advance. No free Wi-Fi. Pros: good location, spa service is professional, all staff is polite, well maintained greenery n swimming pool, good environment for quality family time
Stayed 2 nights in Sep 2017
Dear Sudhakar, Thank you for your valuable feedback. It was an immense pleasure to have hosted your stay at Heritage Village Resort & Spa, Manesar. We are happy to know that you had a pleasant experience with us. A perfect blend of Indian ethnicity and international eloquence makes Heritage Village resort and Spa Manesar a unique place. We believe in partnering with our guests and consider their opinion as a source of opportunity which enables us to raise the quality of our products and services. Hence, we ensure to reconsider our product where we have any scope of improvement. We would like to thank you once again for sharing your views and look forward to welcome you again. Regards, Gopal Vaideswaran Vice President & General Manager