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The room provided initially was not very clean. The bedsheets were stained. However, the staff was courteous and changed the room immediately and provided a nice room after I complained. Everything was smooth and comfortable after that initial check-in issue.
Verified traveller
Stayed 1 night in Jan 2018
Response from Karan on 29 Jan 2018
Dear Guest,
Greetings from Golden Tulip Gurgaon!
Many thanks for reviewing us on this esteemed forum. It is truly a pleasure to read your encouraging review.
Your kind words of appreciation are extremely motivating and heartening to read. We strive hard to deliver an exceptional experience to all our guest.
Thank you for making us your hospitality partner, we look forward to welcoming you again at the hotel soon.
Best Regards,
This is perhaps the best possible hotel for the price. I could not ask for anything more. I will not stay anywhere else when I am in that part of India.
SHAMSHER NOOR
6/10 Okay
marijke, leiden
29 Nov 2013
Liked: Cleanliness, staff & service
marijke
6/10 Okay
N. Dolou, Nagaland
5 Nov 2013
Liked: Cleanliness, room comfort
Disliked: Staff & service
Attitude Issues!
My Guests have to forgo one night and loose two night on cancellation, due to basic attitude issues by the staff, which included charging for Pillow Cover and Towel, as they have been stained!
We had a horrible experience. No taxy could locate it. The carpets stinks. Surrounding is dirty and dusty. Services are horrible. We complained to the Manager and he justified it by saying that it is a budget hotel and we cannot expect too much from such hotels. That does not forgive him of taking 30 minutes and 3 reminders to deliver a bottle of water. In such a budget how do they charge Rs.115 for a 1 litre water bottle. They charged Rs. 1000 for dirtying a hand towel and pillow cover. I have traveled the world and stayed in various star hotels. I have never had such a horrible experience. It really looks like a shady hotel.