Exterior

Reviews of Best Western Moores Central Hotel

3 out of 5
Best Western Moores Central Hotel
Le Pollet, St. Peter Port, Guernsey

Reviews

8.8

Excellent

Rating 10 - Excellent. 103 out of 209 reviews" "
Rating 8 - Good. 80 out of 209 reviews" "
Rating 6 - Okay. 18 out of 209 reviews" "
Rating 4 - Poor. 4 out of 209 reviews" "
Rating 2 - Terrible. 4 out of 209 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a really good place, really close to the town centre, shops, places to eat and buses. The staff at the hotel are all lovely and nothing was too much trouble. Lovely huge bed!
Stayed 3 nights in Mar 2024

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were incredibly friendly and helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Julia Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in the centre of town, a short walk from a bus stop. There was a bus from here that went direct to the airport. My room was spacious, clean and quiet. I took advantage of the complimentary breakfast which was very nice. The service was very good. There wasn't many places to go for an evening meal but that Guernsey for you. I would be very happy to stay again.
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Jasmin, Berkeley

Liked: Cleanliness, staff & service, property conditions & facilities
Great location & at a great price.
Stayed 2 nights in Oct 2023

10/10 Excellent

D

Business traveller
Excellent
Stayed 1 night in Oct 2023

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Comme ci, comme ca.
Although it’s in an excellent location, I do find the hotel a little old fashioned. As with last time, the Saturday evening staff were excellent and went out of their way to try and find me a taxi. However the Sunday morning reception staff, a make, seemed distinctly disinterested in helping me and didn’t seem to like me interrupting his TV show. The Moore’s lets itself down on details, such as some really poor repair work on the wall near my room which looked like a DIY job done by someone even less skilful than myself. Overall I would say the visit was OK.
Stayed 1 night in Sep 2023

10/10 Excellent

Yuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Francis, Dublin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay in the centre of St. Peter Port. Comfortable rooms and a very tasty freshly cooked breakfast.
Stayed 1 night in Sep 2023

8/10 Good

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2023

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff, lovely big room, beutiful meal in the restaurant
Stayed 4 nights in Jul 2023

6/10 Okay

Craig

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The old hotel is very nice, my room was dated although comfortable. I prefer a modern room.
Stayed 1 night in Aug 2023

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 4th visit to Moores Central, St Peter Port but possibly our last. The hotel is very well situated, avoiding the steeper hills. We stayed in Room 101 which was right at the front of the hotel so there was a bit of noise later at night and in the early mornings, otherwise an excellent, generously proportioned room. With food, we had breakfast each morning and that included an extensive continental buffet. However, we chose from the kitchen and this was variable. First morning excellent, second morning obviously kept warm for too long and third morning just about Ok. We had one lunch on the terrace (a crab sandwich and a prawn sandwich) both were generously filled and tasty. Otherwise we used the terrace for a mid-afternoon drink. My wife drinks zero alcohol (either lager, wine, Prosecco or gin) but here, the only choice was lager. Staff wise the room attendant was excellent. Very thorough but quick. The reception was well attended and helpful and the staff at breakfast were also good. The area that needs attention is the terrace. On a busy afternoon not enough staff and subsequently the ones that were there were flustered. I would have scored excellent for the staff if not for that. For my wife and myself we felt that the hotel had changed and is no longer what we are looking for. However, in fairness, most of the other guests (and their comments in the Visitors book) suggest that they were more than happy. Perhaps it is us who have changed!
Stayed 3 nights in Jul 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well appointment hotel with friendly and helpful staff. Being located in the town tended to be noisy at times.
Stayed 6 nights in Jun 2023

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our trip
Wonderful staff and Great food , very small rooms and bed , No safe or fridge
Stayed 3 nights in Jun 2023

2/10 Terrible

Marvin

Disliked: Staff & service
Asked for an early wake up call and filled it in on reg form. Didn't get wake up call and when questioned just got it wasn't on the list
Stayed 1 night in Jun 2023

10/10 Excellent

John Francis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was no set times for closing the bars at night was told they shut if there is no one in, on 2 occasions after going for an evening walk called in for a night cap before around 10pm and they were closed
Stayed 5 nights in Jun 2023

10/10 Excellent

stuart

Stayed 1 night in Apr 2023

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness, staff & service
All was good but very limited toiletries, nowhere to place tooth brush etc, and a little dated in the room. Shame it has no parking or agreement with a third party for parking.
Stayed 1 night in Jan 2023

10/10 Excellent

David

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

Lynne, Eastleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient in the centre of town. There is a lift but also lots of stairs! Staff friendly and helpful. Food good

10/10 Excellent

Samantha

Stayed 1 night in Dec 2022

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but left disappointed.
I've stayed in the hotel on many occasions over the past 6 years and have always found my experience to be first class. Unfortunately on this occasion water had come through the ceiling from the room above and had caused some of the ceiling tiles to fall down at 3am which caused me great stress and I couldn't get back to sleep. I informed the receptionist first thing the following morning and she was very apologetic. I appreciate this is a very rare occurrence and the hotel weren't at fault. but its a shame they still charged me full price for the night especially as I had stayed the previous night too. It won't stop me staying in the hotel again but I was very disappointed with the poor customer service.
Stayed 2 nights in Dec 2022

10/10 Excellent

Mr R . F

Stayed 2 nights in Dec 2022

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Oct 2022

8/10 Good

Stein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2022

10/10 Excellent

ANTONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Judeith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022

6/10 Okay

Pat

Liked: Cleanliness
Central location
Stayed 2 nights in Sep 2022

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab food in amazing location
Very comfortable hotel with amazing food, especially seafood. Room lovely - good quality bedding and towels. Had bath as requested. A small fridge would be handy. Would like to be able to sit outside for drink in evening but otherwise excellent. Amazing location.
Pub near hotel - lovely flower display
Front of hotel during Guernsey Streets festival
Hotel terrace
More Streets Festival
Stayed 8 nights in Jul 2022

6/10 Okay

Andrew

Stayed 2 nights in Aug 2022

10/10 Excellent

Paul

Stayed 1 night in Jul 2022

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Gareth

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel. Helpful especially the receptionist who was outstanding. Breakfast was good and bar facilities excellent.
Stayed 1 night in Jun 2022

10/10 Excellent

Stephen John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
well placed in the centre of town. Very comfortable, well-maintained property. Overall, a very pleasant stay
Stayed 7 nights in May 2022

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location right in the middle of St Peters Port. Also close to the bus station for trips to other parts of the island.
Stayed 1 night in Apr 2022

2/10 Terrible

Damien

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I booked a king sized bed. The hotel provides two singles stuck together. My feet and ankles hung off the bed and the split between mattresses was very uncomfortable. They refused to refund the difference between the room I paid for and the one I was given. Staff at the front desk were cold and rarely greeted or acknowledged us as we passed. Wifi was unreliable.
Stayed 2 nights in Apr 2022

10/10 Excellent

sylvia, Thornton heath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are extremely hospitable and nice especially Alihandta, her husband(can't remember his name), and Veronica. I felt right at home. Hod bless you real good
Stayed 1 night in Apr 2022

10/10 Excellent

JOBIE, SAVANNAH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is wonderful. Breakfast was delicious. We ate breakfast at the hotel our entire stay. Staff is very friendly and helpful!!
Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Moores Central is ideally located to explore St Peter Port from. The team were very attentive and nothing was too much trouble. There was an issue with the lock on my door which was sorted out really quickly. I had a lovely meal on my first evening, and the range of options for breakfasts were great too.
Stayed 2 nights in Apr 2022

8/10 Good

Bernard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking as practically down at promenade level.
Stayed 3 nights in Apr 2022

10/10 Excellent

Catia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been here 3 times and the standard of service just gets better each time, will be coming back for a forth time.
Stayed 4 nights in Mar 2022

4/10 Poor

Mark

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice hotel, awful rest.
The room was very comfortable, and the breakfast good. I did not like the laundry being done by a very noisy team at 5:30 am outside my room. Shouting to each other and whistling merrily is not welcome at that time. I spoke to reception, who was less than sympathetic.
Stayed 1 night in Feb 2022

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022