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Reviews of Haiyue Hotel

3 out of 5
Haiyue Hotel
No.16 Xinhe Street Hengxin Road, Haizu, Guangzhou, Guangdong

Reviews

5.6
Rating 10 - Excellent. 4 out of 65 reviews" "
Rating 8 - Good. 14 out of 65 reviews" "
Rating 6 - Okay. 23 out of 65 reviews" "
Rating 4 - Poor. 12 out of 65 reviews" "
Rating 2 - Terrible. 12 out of 65 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

6/10 Okay

Ploypailin

Liked: Cleanliness
Disliked: Staff & service
hotel staff cant speak English , hard to communicate
Stayed 1 night in Nov 2018

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay at this disgusting hotel
I have traveled alot but never have I stayed in a hotel like this. We booked their best room but where met by black mould, mosquito infestation and an overwhelming smell of cigarette smoke even though it was a bone smoking room. Its terrable, find somewhere else to stay, it's a disaster!
Stayed 4 nights in Oct 2018
Response from 李小姐 on 23 Nov 2018
Dear guests, How do you do? Thank you for your comments and for your valuable comments. We will enhance our staff training and delay your valuable time. We look forward to seeing you again.

8/10 Good

Thelma

Liked: Room comfort
Good stay
Our stay was just okay. Though our rooms were not readily available due to the time that we arrived, they were quick enough to get them ready once vacated. One thing also, the housekeeping service kept forgetting to replace the bathroom tissue and tea service. But the toiletries were well provided for. I would recommend that ther ask their front desk staff to learn basic english so as not to have a difficult time in dealing with guests. But to their credit, they have phone translators and they try their best to address guests' concerns. Location is very good, it us near several food and grocery establishments. Very close to the metro and bus stations as well.
Response from 李小姐 on 10 May 2018
非常感谢你对贵酒店的选择，也感谢你的宝贵时间和建议我们会努力改进的，期待你的下次光临

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll not recommend this hotel to my friends. Sheets were ripped.
Stayed 3 nights in Oct 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast is not good
Breakfast is not good, the restaurent is out side the hotel, and you have to choose one meal of 6 RMB equivalent to 1$.
Stayed 2 nights in Oct 2017

4/10 Poor

Manuel, Philippines

Disliked: Staff & service
Language barreir
I like the rooms we stayed but the problem is the language barrier, also, i hope next time there will be some considerations to the second timer like us who stay there before.
Stayed 3 nights in Nov 2017

6/10 Okay

ERIK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pictures are deceiving
The picture of the hotel itself posted on Hotels.com is deceiving. The room smells damp and cockroaches in the room. I just can't stand it, the bathroom is uuuggghhh. I made a big mistake to book the whole week, I should have book for a couple of days and see how it looks. I picked this hotel because it is close to the CANTON FAIR. But I am pretty sure there is better hotel for the value.
Stayed 7 nights in Oct 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

8/10 Good

Gabriel, Mexico

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice hotel near to Canton Fair
I was be in the hotel for more than 2 weeks... Clean, every think very good, not all the staff speak english but was not a big problem. I use in more that one the laudry service with a little worry, but was excelente service. The only think... to considerate... don't select the mini room... it's really mini... for me that's the only thing that I will change for the next time...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a nice hotel which is not expensive
This is a good not expensive hotel. I paid 20-22.5$ for a night. The hotel is very clean, they give you shampoo, towels, tea, toothbrush so you will not need to bring anything. Next to it there is a 24 hours open supermarket which has not expensive prices. It is very near a metro. The metro has moving straits so you can take you suitcase easy (not all metro has this option.) Hotel employees will help you if you have problems so they are friendly. The room is small but very clean so it was very good for me. I recommand this hotel

6/10 Okay

Verified traveller

Alright
Everything OK for this long stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Right next to the metro
I got the smallest room, and it was very small. For one person it was fine. The other downside to the small rooms are that they are very dark. With that said, the location is extremely convenient and the staff are all very friendly. I speak Chinese so I can't say how many of the staff can speak English, but it seemed like the majority of the staff doing the check-in can speak enough that you should be able to get by.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will never visit again
Very very small rooms. No mobile signals in the room.

4/10 Poor

Lily, Jiangsu china

Liked: Staff & service
Disliked: Property conditions & facilities
Just ok.
This hotel had a great foot massage service, and the desk staff very helpfully...sadly both rooms had toilet problems in that they leaked. Also they are doing some maintenance so a bit noisy...convenient to the subway and local food ok

6/10 Okay

Salman B, Dubai

Liked: Cleanliness, property conditions & facilities, room comfort
good deal if they maintain the low price. Bed good
Room small for two people. For single it is OK . Internet was painfully slow on wifi as well as after connecting with cable. Staff are friendly and can speak English.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hard bed, small room
The bed was hard,the room was so small it triggers claustrophobia. The shower head was directly on top of the toilet seat. Only two channels/ both news so no form of entertainment while inside the room. The only consolation was the staff are very nice.

6/10 Okay

Verified traveller

2/10 Terrible

Mike, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disaster Hotel
Rude manager. No soft bed. No computer. No clothes storage. No bottled water. No slippers. Broken toilet. Bathroom 1.5m X 2m for shower, basin and toilet. Main room 2.5m X 3m for bed, TV, shelf, suitcase. No window, very noisy, door card only worked for 2 days at a time, dirty bedding, torn towels, smelly room from cigarettes [no smoking room with an ashtray .. haha]. Someone really has to be kidding about the hotel description and what you get for your money. The worst hotel I have stayed in from the last 5 years travelling around Asia

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Very Professional
These hotel employees are very professional. I told the hotel management that, I like to visit the city and they were very helpful. I took the subway and they did help me; how to go anywhere in Guangzhou! Even they told me” if you have any problem while visiting, please give us call and we will guide you to get back”. From manager to staff, they all do speak some English. If you are looking for good budget hotel, this might be the right one in Guangzhou.

6/10 Okay

LIM, singapore

Liked: Cleanliness
Great location
Is near to the Train station and this is a good point. Good for backpacker

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Hard bed. Location poor-under flyover.
Service alright,poor location-not as what aspect end in the photo shown. Room-poor,dull to be inside,without viewing. Hard bed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
" Great Location"
Excellent location justa 2 and 3 subway station from the canton (pazhou) fair complex, you need to get off in the line 8 Chigang station exit C1 go straight until the corner turn left and walk 300meters and cross the street.

2/10 Terrible

zakir, New Zealand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good at all
I think not good at all house in not clean

6/10 Okay

ravi, canada

good hotel, good price
good hotel good price good location good staff

6/10 Okay

klea, uk

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Jst okay nt so superb as i expected

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Their english was good enough for comunication. The staff was very helpful. I really do not have any complaints about this hotel except the hotel was hard to find because the heading picture is misleading to what the hotel looked like. But all in all, if I come back to Guangzhou, I will definately rebook this hotel.

8/10 Good

NK

Liked: Staff & service
Handy to go to Canton Exhibition
Only 4 stops away from the hotel to the canton fair. The hotel was about 1 min walk distance. The hotel supplied shuttle buses to the exhibition. Chinese style breakfast was supplied by free of charge. So we went to the eating place with the voucher given by the hotel. Most of all, one of the receptionists was very helpful and always responded us with smiles. It was very nice to feel that we are welcomed after the busy day at the exhibition.

6/10 Okay

DAX

Liked: Cleanliness, staff & service, property conditions & facilities
Sorprice
The photo dont match with he hotel. But the employees is very excellent, help a lot, convinience ubication for the metro, two stop from the Canton Fair. Not a good neighborhood but for the price its ok,

6/10 Okay

SmrtJim, Virginia Beach, VA, USA

Liked: Staff & service
Quick overnight hotel for fair attendees.
The hotel was near the bus station and easy to access much of the city. There is nothing impressive about the hotel other than the low price which is exactly why I stayed here. It was clean and conveniently located to the Pazhou complex for the Canton Fair. The subway is 1 block away and only 2 stops to the fair. VERY convenient.

8/10 Good

Traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to Metro Station
Ideal for travellers going to Pazhou Exhibition Centre. Just two stations away. 2 minutes walk to CHIGANG Metro Station. Nearby restaurant and pharmacy. Room was a little too dim.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
SMELLY BATHROOM
I booked this hotel after looking at the main picture of this hotel which is far from reality. it is a local hotel with smelly bathroom and Air conditioner not working. Staff was helpful and cordial. Location was ok. Near to Canton Fair location but bathroom was a giveaway and on the last day of my stay the comod started overflowing. All in all , avoid staying there.

2/10 Terrible

CHUAN CHIEH

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
差、極差、非常差，客房充滿屎管味道，換了三次房間一樣，超級差，不推薦！
差、極差、非常差，客房充滿屎管味道，換了三次房間一樣，超級差，不推薦入住！
Stayed 4 nights in Feb 2019

4/10 Poor

Paul, 廣州

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
洗手盆漏水，衛生紙不更新。浴室地板排水設計不良，整天濕。 有小蟑螂出沒。房間燈光昏黃。提供早餐是給券，到隔壁早餐店選擇一套6元，量小質差。
Stayed 2 nights in Oct 2018
Response from li on 23 Nov 2018
尊敬的宾客，你好，很高兴你为贵酒店的评价同时感谢你对我们提出宝贵的意见.我们会加强员工的服务培训，耽误你的宝贵时间，期待你的再次光临

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Cheap and comfortable.
Easy to access. A bit different with the picture. But clean and comfortable. Maybe I will stay here again when I go that area.

6/10 Okay

SATO

Disliked: Property conditions & facilities
安宿です
タイトル通りの安宿です8番線の赤窟駅が最寄駅です。 一番安い部屋はほぼ日本人は泊まらないであろうレベルですので部屋は少し高めのものを選んだほうが良いかもしれません。 ホテル・周辺のコンビニ・レストラン・スーパーは英語がほぼ通じないと思って身振り手振りで乗り切るつもりでいてください。
Stayed 4 nights in Mar 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
地図もホテル名も違う
ホテルズドットコムの地図表記が実際の場所と大きく違い、中国語ホテル名も違った為、探すのに苦労した。「海悦酒店」ではなくて「海月酒店」が正解。
Stayed 1 night in Oct 2017

2/10 Terrible

Yung-Kuo

Disliked: Cleanliness, property conditions & facilities, room comfort
差
房間小, 沒窗, 沒書桌, 隔音差, 馬桶旁洗澡
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
鄰近地鐵，很方面，附近也有食店酒樓店舖，很方便。鄰近地鐵，很方面，附近也有食店酒樓店舖，很方便。鄰近地鐵，很方面，附近也有食店酒樓店舖，很方便。

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
近地鐵站很方便
房間有煙味，床單也有點髒。職員服務很好 helpful。近地鐵站很方便，附近也熱鬧，多食店店舖。房間有煙味，床單也有點髒。職員服務很好 helpful。近地鐵站很方便，附近也熱鬧，多食店店舖。房間有煙味，床單也有點髒。職員服務很好 helpful。近地鐵站很方便，附近也熱鬧，多食店店舖。

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
ホテル名が違う
中国語のホテル名が違う。「海月酒店」が正解。Hotels.comの地図も不正確で、中国に不案内な人は、やめた方が良い。 ホテルは地下鉄駅に近く便利な場所で、寝るだけに割り切れば良し。

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zunächst einmal wird das Hotel mit 3-4 Sternen deklariert. Ich würde dem Hotel maximal 2 Sterne Kategorie Türkei verpassen. Die Zimmer sind dunkel, haben meist keine Fenster und die Klimaanlage und die Lüftung sind so laut, dass man Ohrenstöpsel benötigt die es in China allerdings nicht gibt. Das Essen kann man in einem nahegelegenen Restaurant einnehmen. Allerdings ist dies ausschliesslich chinesisch. somit für den europäischen Magen nicht geeignet. Die Zimmer sind schmutzig, es befindet sich zum Teil Schimmel an den Wänden und wer hier englisch sprechendes Personal erwartet kann von Glück sprechen, wenn er einen Mitarbeiter trifft, der die englische Sprache beherrscht. Zudem ist die Umgebung an der Hauptstrasse sehr ungemütlich. Das einzig positive was ich dem Hotel zugute halten muss ist der Massagebereich in der 3. Etage. Die chinesiche Massage bekommt von mir 5 Sterne....

2/10 Terrible

max, zurich

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
china
the hotel was not were it should have been according to the map. Eventually after searching for it for two hours we found it. No english speaking receptionist. Toilet in the room was flooded.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間老舊味道差，棉被及枕頭都有破損，不想住也無法退費

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Hotel idéal pour la foire de Canton
L'hotel est situé à 10 mn en métro de la foire de Canton. J'ai fait deux séjours, chaque fois dans des chambres sans fenêtre. Les coffres forts dans les chambres ne fonctionnent pas. Les lits sont très durs. Il y a du bruit à partir de 6:30 du matin dans les couloirs ou avec la circulation. Les chambres sont propres. Le petit déjeuner chinois est très correct (choix entre 4 petits déjeuners différents). Il est à prendre dans le fast food chinois voisin. Si votre budget est limité cet hotel est très bien pour la foire de Canton. Vous allez éconimiser beaucoup de temsp en transport.

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
ビジネスには不向き・・・
wifiはつながるものの、パソコンを置くスペースがなく メールの『受信確認』だけでいっぱいいっぱいでした 価格は魅力的だっただけに残念

8/10 Good

Thomas, veldig god

Liked: Cleanliness, staff & service, room comfort
Veldig god servic og de var veldig hjelpsomme. Passet på at de alltid hadde noen som snakket engelsk i resepsjonen. T-banen var rett over gaten noen som gjorde det lett å komme seg rundt, uten å være av hengi av taxi. Det som trekker litt ned er at det var ganske lytt mellom vegg/gang.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
价格实惠
酒店离我要去的保利国际很近，很实惠，交通方便，周边吃的较多

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Alya Simin, Istanbul

Liked: Property conditions & facilities
nice
The hotel near the metro station and close to Canton fair just 2 station. and also had fair bus service. Desk staff helpfull. The hotel had a massage service thats really good. not so best not so bad. It's average hotel.

6/10 Okay

Rodrigo, Santa Catarina, BR

Liked: Cleanliness
Disliked: Room comfort
Próximo a estação de metrô
O hotel é muito simples, sem opção de café da manhã, seus quartos são muito pequenos e muitos deles sem janela... O maior problema encontrado foi em relação aos dutos de ar, que fez com que meu quarto ficasse com cheiro de cigarro durante toda minha estada. Único ponto positivo foi a proximidade a uma estação de metrô. Staff atencioso.