Exterior

Reviews of Cavan Hotel

3.5 out of 5
Cavan Hotel
No.222, Industrial Road, Haizhu District, Guangzhou, Guangdong

Reviews

8.0

Very good

Rating 10 - Excellent. 72 out of 239 reviews" "
Rating 8 - Good. 120 out of 239 reviews" "
Rating 6 - Okay. 35 out of 239 reviews" "
Rating 4 - Poor. 6 out of 239 reviews" "
Rating 2 - Terrible. 6 out of 239 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Could be a good hotel in the past. Needs to improve a lot to catch the standard nowadays. No usb charging port in-room. Bad soundproofing. Mold in the bath area needs to be treated.
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay. Room has no window. But cost effective. Beds are comfortable and bathroom is big. Close to the hospital.
Stayed 3 nights in Dec 2019
Response from Samantha on 6 Jan 2020
Dear guest, greetings from Cavan Hotel Guangzhou.Can provide you with a pleasant stay experience, we are deeply honored. Sincerely waiting for your coming again.

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Stayed 3 nights in Sep 2019
Response from Samantha on 21 Nov 2019
Dear guest, greetings from Cavan Hotel Guangzhou.Can provide you with a pleasant stay experience, we are deeply honored. Sincerely waiting for your coming again.

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

louis

Liked: Cleanliness, staff & service, room comfort
Good price
Hotel is nice! Breakfast was great. Rooms are showing signs of wear.
Stayed 3 nights in Aug 2019
Response from SAMANTHA on 5 Sept 2019
Dear guest, greetings from Cavan Hotel Guangzhou.The hotel attaches great importance to your guest room facilities and has notified the department to improve.Sincerely waiting for your coming again.

10/10 Excellent

Chow,, Calgary, Alberta

Business traveller
Liked: Cleanliness, property conditions & facilities
Front desk is ok, someone don’t know smile to people is important. Chinese Restaurant dim sum is very good, price is reasonable. Gyms no staff duty , so air condition is off. Swimming pool I like it .
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality for price
Nice hotel with decent decoration and is very clean but a bit further away from good eateries downtown.
Stayed 7 nights in May 2019

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel stay in Haizhu area
Booked room for two people but charged extra for extra bed.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is a bit far from Tianhe
Stayed 3 nights in Apr 2019

8/10 Good

Choo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
excellent as always
Stayed 2 nights in Apr 2019
Response from Joey on 18 Apr 2019
Thank you for your support.

8/10 Good

Hawk, NYC

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and nice hobby but staffs dies not how to treat customer. Not a first come first serve.
Stayed 2 nights in Mar 2019
Response from Samantha on 15 Jun 2019
Dear guest, greetings from Cavan Hotel Guangzhou..We have received your comments and will strengthen skills training. Sincerely looking forward your visiting again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Value for money
Value for money but not much shout about.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the fact that thier was a beautiful park right next to the hotel a short taxi ride to great shopping and sights. What i didnt like is that they had no fridge in the room..
Stayed 7 nights in Jan 2019

8/10 Good

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good but far from everything. Also, no shuttle available for Export Fair Center.
Stayed 6 nights in Dec 2018

8/10 Good

Nichola, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money. I understood the hotel to be non smoking yet there are ash trays and matches in the room. Also through the air conditioning fumes from cigarette smoke circulates. Not really bad but irratating.
Stayed 6 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this is my second stay. great hotel for the canton fair. they have a shuttle to the fair and i believe to some shopping areas as well. great breakfast with a wide selection of food. the only down side was the pool--if no one is using it, they shut it down early. By the time i returned to hotel from canton fair and had dinner, the cleaning crew had already shut it down. a bummer but given everything else, i would stay again.
Stayed 4 nights in Oct 2018

6/10 Okay

Kenny, Los Angeles,CA

Disliked: Property conditions & facilities, room comfort
Hotel staffs are nice but speaks no english at all, I mean it, no kidding, felt like time rolled back 15 years here. No internet connection to google, youtube, etc, most all US sites are either blocked or extremely slow. Shuttle bus to the Fair takes 20 to 50 min. depending on traffic is a big minus. Traffic noise pretty loud starting 2am every single night, even on 18th floor. Nothing around hotel just couple of convenience stores 10 min walk. Only plus is the cost. I will not stay again, I need google(gmail) for work, need youtube cuz I need entertainment at night time, I don’t want be stuck in bus for 45 mins after walking all day at the fair. And I don’t want to look for that one guy who speaks english every time I need something.
Stayed 14 nights in Oct 2018

10/10 Excellent

Mike, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, a bit far from shopping or sight seeing places, English is a challenge specially in spa no one speaks a word of English
Stayed 9 nights in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
This property is not ready to receive international guests, even thought they managed to affiliate themselves with the canton fair. At any time there were only 2 English speakers the entire building, the assistant and general manager. You can imagine how tiring it becomes getting passed around/waiting to speak with them. I had to change rooms twice before I found one that was comfortable. The first had mould on the wall, the second smelt like a fireplace. Both times I moved it was a hassle, with pushback and no assistance from the hotel. There was a day that the power was off, the hotel arranged transport to a local mall as recompense. I waited an hour an a half for this bus and it never showed up. Eventually I persuaded them to take me in the hotel car which they did begrudgingly, but when I went to the pickup point 15 mins before the scheduled time I was left waiting again, and the transportation never showed up. I ended up having to flag a taxi and make my own way back which is extremely difficult as a foreigner in China. The food in the restaurants is appaling, when I tried to enter the VIP restaurant thinking it might be better, I was escorted back into the loft! The final problem was the airport transfer as I finally left; I was on the red eye flight and the manager told me he spoke to their driver and he didn't want to take me as it would mean a long day for him the next day! Never have I come across such abismal service from a hotel in my 21 years tr
Stayed 8 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2018

8/10 Good

Laura, Costa mesa ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel. Good breakfast. Lots of transportation close by
Stayed 5 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel. Lots of ttansportation close by.
Stayed 2 nights in Sep 2018

10/10 Excellent

P T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay for Canton Fair
Good stay for the money, excellent breakfast, shuttle to Canton Fair

8/10 Good

Jane, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The purpose of our trip was to attend the Canton Fair. The hotel provided shuttle buses to & from the fair. Bottles of water were provided daily in rooms and extra ones handed out on the shuttles. There is a lovely park next door to the hotel with a really nice good value restaurant. The buffet breakfast is very extensive & kept us full until dinner time. We didn't find the 'real' coffee machine until halfway through our stay as it is off in a corner away from the buffet. Shampoo & shower gel provided but you'll need to bring conditioner. The only negative was the smell of cigarette smoke that would sometimes come through the air-conditioning system. Not sure if they have smoking rooms or floors but we did see some hotel guests smoking in the building in front of no-smoking signs. It's about a 15 min walk to the Rock Square Shopping Mall.
Stayed 11 nights in Apr 2018

8/10 Good

Travel Lover, Bay Area, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience location, clean, quiet & comfort room
nice staff & housekeeper, affordable price, convenience location
Stayed 7 nights in Apr 2018

10/10 Excellent

Matthew , UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Canton fair hotel
I booked this for the location to the trade fair and value. The food, staff and support were great and exceeded what I expected. Free shuttle bus to the show and local shopping and site seeing venues during my stay but check this for other dates. Very pleased and would stay here again.
Stayed 4 nights in Apr 2018

8/10 Good

Jack, pleasanton, ca

Liked: Cleanliness, staff & service, room comfort
One of the niciest hotel south side of the river.
My family have to travel back to Guangzhou this past week. We stayed at Cavan, surprisingly for the price this is a very nice place, similar to a Marriott in term of comfort and appeal. There are 4 of us, we booked 2 room, a deluxe and superior. Both rooms are spacious with window that can be open for fresh air. During our stay, the hotel uses central ac instead of running climate control for individual room, and they turn it up too high, luckily we can open the window. The staffs are friendly, we have breakfast buffet included with our room. The breakfast selection is great with both Chinese and western choices. There is omelette station as well as noodles station. The lady who serve us every morning at the noodle station was extremely nice, she let us customize our order and every time it was perfection. We even have her make us soup with just vegetable without noodles and she is always courteous. Overall, good choice hotel if you want to experience local culture with western quality stayed for a great price.
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great but far
great hotel but far from almost everything there is nothing more to add
Stayed 7 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel near the city
excellent for this type of price , value for money . very clean room and spacious . comfortable bed and good breakfast . been here everytime i'm at guangzhou without fail.
Stayed 2 nights in Jul 2017

8/10 Good

Marie, San Bruno, CA

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Nice but could have been better!
Cavan hotel is nice & quiet next to a park but nowhere near the shopping district -still within access by taxi for approx. 40 Yuan. The front desk staff is commendable specially Simon who let us check in very early in the day for a modest extra charge. We couldn't be happier w/ the reception. The lobby was welcoming & grand. Now to the room..when we got there the floor was so dirty I had to call front desk to have it vacuumed. The housekeeping lady was upset and could not stop talking in her dialect while doing the chore. The 2nd day, b4 we left the hotel, I asked the reception staff to please make sure our room gets made up for the day. When we returned at the end of our day, the beds were not made up, the coffee cups & glasses were not washed and the coffee, tea, sugar & creamer were not replenished at all. Only the towels were changed and the trash emptied. What kind of 4* hotel would neglect to train their housekeeping staff professionally? Another disappointing incident is the breakfast buffet. We came at 0900 hrs. the spread though plenty were almost empty and never replenished. There were waiters & waitresses in clusters but not asking around if we need anything. Their attention were all on their own discussion-whatever that is. At exactly 10oo hrs, when the buffet is scheduled to close, although there were several latecomers and some still unfinished w/ their meal, the restaurant turned off the lights!!! Unbelievable & rude!
Stayed 1 night in Jul 2017

10/10 Excellent

SHUFANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and clean
It is really a good hotel. I would like to recommend the hotel to my friends and be there with my family next time. Good room rate and good facilities. Staffs service with smile. 5 stars in general rating. Chiam yan tuan
Stayed 3 nights in Jun 2017

8/10 Good

Ady

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, mediocre location

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4.5 stars at excellent value
Large room, comfortable beds, free shuttle to Canton Fair, very good services, in-house restaurants. Slow wifi

2/10 Terrible

Matti, Helsinki, Finland

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel with poor staff.
I took this hotel because thought would be 4.5 stars. Well, it is not. Environment itself is 4+ stars, but staff are 1-. Most of them does not speek proper english and they have no education to do the job, looks like people just taken from the street to do the job. Few examples: Getting a laundry took 3x phone calls, 2x visit in room until finished. Laundry itself was ok, no complains. Restaurant they have very nice food in breakfast and dinner buffet, but... Restaurant is full of trainees. "Could I have cop of tea please?" in most cases didn't work, needed to come some another person to do the job. Also if you leave your table for 2 minutes to pick up more food from buffet, your table might be cleaned and gone. So please take some jacket with you to keep the table "reserved". There is a business room, yes. Took 15 minutes to get PC online and a paper printed with a 3 hotel persons involved with the troubles. In in end I needed to give some extra help them too. So prepare time for that. Internet in rooms overall is useless for business, because most important services (google, vpn etc.) blocked and Secure connections disconnecting all the time. The thing normally takes 2 minutes to do in banking system took 30 minutes in Hotel Internet connection. So can not recommend this hotel to anyone who need to work in there.

4/10 Poor

Alex , Sydney

Liked: Room comfort
Overrated
5 Star hotel not having hot water and staff respond (you were on 19 th floor and you need to wait bit more for hot water)

10/10 Excellent

Slava, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good food good room good price
hotel restaurant was very good,dinner and breakfast.Staff is very helpful,room is clean

6/10 Okay

mohammad, amman, Jordan

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
the staff is not helpfull at all !
when I walked in the hotel at night with my 4 huge bags no one offered to help me with my bags and i had to take them myself to the room anyways 2 days later i found out they do not change my towels i called them at night and i asked for new towels and nothing came to my room i went to the reception the next day i told them i am a gold member i have spent on expedia over 40K last year she replied in a very rude way i am sorry you spent in expedia not on this hotel !!! well when i told her that this is rude and i will talk to expedia she offered me to upgrade my room ! after another 3 days i found out that the house keeping they only make up my bed ! they do not make up my room only the bed i walk into my room and everything just like i left in the morning ! beside that under the bed and behind the couch is full of dirt ! i am do not thing this is a 5 stars hotel ! btw most of the staff their english is very bad !!! you can not explain your point of view ! i am a gold member i do get 30% of my meal but when i asked and showed them the e mail and no one cared !!

2/10 Terrible

Sam, California

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I got too much problem with the stuff and the manager assistant she doesn't has any customer service skill. The pool does not work, Business center close and you have to get permit before use. Very poor gem, do a copy with charge, everything with charge until I scared to take my breath even they will charge me money. they don't care about anything more than they are care the money only. No customer service. Bad Experience never ever go there again, Never ever recommend to any one.

8/10 Good

Walid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel like 5 stars
Nice hotel but Was fare from a he metro station

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guangzhou
I had a horrible checkout (I had to pay 50 RMB because I didn't want to reach to look in my bag for the room key, because I was running late for the flight), the staff slowed me down for the Taxi as it took forever to checkout & find a Taxi! (eventually missed the flight). My 4/5 rating is my attempt to leave a general feedback for the stay (10 days), the price was fine and staff were good in general. The gym location is inconvenient, I had to put on the hotel designer hat, but with the abundance of windowless rooms they tried to offer me (I booked a normal room!), some of them can be easily altered to fitness, yoga, jacuzzi, massage rooms & maybe a store. Windowless rooms don't exist in 4 & half star hotels! The 1984 type of sign-in/sign-out for the gym is also unnecessary, the camera identifies who walked in & if they must know who used the gym & a key swipe entrance will do the trick, it didn't feel like a hotel gym...but then that might be the norm in China. The food was excellent, so that helped alot, the lobby & building are impressive, it looked better than the other hotels in Guangzhou so its worth a try

10/10 Excellent

Schlenk Metallic Pigment, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch service, good breakfast, good room. Location is quite a distance (15min walk) and there is not much to do near the hotel except the big and beautiful park.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really like it and the staff was very friendly and always make me feel like I'm at home (I spend 21 nights here for the Canton Fair).

8/10 Good

Alamzeb Radin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and clean hotel
Very helpful staff, even though English was an issue. Nearest metro stop 20 minutes walk, so cabbing is best option.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel for the price. I had the price including the breakfast. Breakfast was AWESOME!!! So many variety of food. all inclusive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort