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Reviews of Sonesta Simply Suites Fort Worth

2.5 out of 5
Sonesta Simply Suites Fort Worth
5201 Endicott Ave, Fort Worth, TX

Reviews

7.2

Good

Rating 10 - Excellent. 327 out of 842 reviews" "
Rating 8 - Good. 205 out of 842 reviews" "
Rating 6 - Okay. 91 out of 842 reviews" "
Rating 4 - Poor. 69 out of 842 reviews" "
Rating 2 - Terrible. 150 out of 842 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Teresa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was under construction so it was pretty messy.
Stayed 2 nights in Mar 2024
Response from Sonesta on 25 Mar 2024
Thank you for taking the time to provide feedback. Allow me to apologize for the inconvenience you’ve experienced. We will address this concern with our contractor's. We hope you can re-visit us soon, to check out the new renovations put in place. We look forward to providing you with a better experience, thank you.

10/10 Excellent

Marla

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Every one was so nice. I will stay there again
Stayed 4 nights in Mar 2024
Response from Sonesta on 23 Mar 2024
We truly appreciate your feedback and will work hard to continue going above and beyond! We look forward to providing you with more great experiences soon.

6/10 Okay

RAFAEL

Travelled with family, Business traveller
Liked: Staff & service
To expensive for that kind of hotel
Stayed 5 nights in Mar 2024
Response from Sonesta on 21 Mar 2024
Thank you for your feedback. We pride ourselves on maintaining the highest quality standards for our guest(s), but we didn't measure up. Your review is concerning to us, we do like to discuss this with you further, thank you.

10/10 Excellent

L

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is friendly! The hotel is very quiet, the laundry facility is free. Large rooms with stove,microwave and fridge.
Stayed 1 night in Mar 2024
Response from Rebecca on 20 Mar 2024
Thank you for your feedback, we hope to see you again at Sonesta Simply Suites Ft Worth.

2/10 Terrible

Ernesto

Disliked: Cleanliness, amenities, property conditions & facilities
During my recent stay, I encountered numerous issues that left me thoroughly dissatisfied. Firstly, upon entering the room, I was greeted by an unpleasant sight the restroom was far from clean. The towels provided appeared as though they had not been washed properly, with noticeable stains and debris still clinging to them. Furthermore, the bathtub was in a dismal state, covered in grime and clearly not sanitized between guests. To add to my disappointment, there was a persistent water leak in the bathroom, which not only created an inconvenience but also raised concerns about the maintenance standards of the establishment. It was evident that basic upkeep and cleanliness were lacking, tarnishing the overall experience of my stay. What exacerbated the situation was the unexpected payment that I was required to make upon arrival. This additional charge was not communicated to me beforehand, leaving me feeling blindsided and frustrated by the lack of transparency in pricing. In summary, my experience at this establishment fell far short of expectations. From the unclean facilities to the surprise charges, it was a disappointing stay that I would not recommend to others.
Response from Rebecca on 20 Mar 2024
Hello, We do apologize that we were unable to provide you with an excellent stay, now that we are aware of these issues, we will get them addressed. We hope that you return and give us another chance to provide you with a great stay.

10/10 Excellent

Brooke

Business traveller
It met my needs perfectly even though the furnishings were old and worn and the whole place is in serious need of an update. (They are doing phase one of a two-phase update now. Due to that I got upgraded to a one-bedroom suite at no charge.) My room had four maintenance issues, ALL of which were taken care of within six hours of my request (including a new shower head, a lamp that wouldn’t plug in because of a bent plug, the phone wasn’t working &…I can’t recall the last item). The staff was very friendly and accommodating. Location was perfect for my needs. It’s certainly not the quality of furnishings I’m used to; but the bed and couch, though old and “iffy” at first feel, worked fine on my first stay, so today I booked again for my return trip this month. It’s a bit of a risk, but you can’t beat the price. For me, it’s a good value, and I trust the manager to work with me if I have any serious problem.
Stayed 9 nights in Feb 2024
Response from Sonesta on 20 Mar 2024
We truly appreciate your feedback and will work hard to continue going above and beyond to meet our customer’s needs! We are pleased to hear you will be re-visiting us soon. We look forward to providing you with a greater experience, thank you.

8/10 Good

Dianna

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sonesta on 20 Mar 2024
Thank you for taking the time to rate us. We strive for excellence in customer service for our guest(s). We hope to see you again.

10/10 Excellent

L

Stayed 5 nights in Mar 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sonesta on 22 Feb 2024
Thanks for choosing us and leaving such a great rate! We truly appreciate your feedback.

6/10 Okay

Wendy-Joy, Deseronto

Liked: Staff & service
We did not feel comfortable enough to stay at this hotel. It was very old and had a distinct odor from covering up old smoke smell. It was a great price but not for us. We ended up staying elsewhere. However staff was wonderful and understanding and cancelled the reservation without question.
Stayed 4 nights in Feb 2024
Response from Sonesta on 14 Feb 2024
We truly appreciate your feedback and will work hard to continue going above and beyond to meet our customer’s needs! We hope you can visit us soon, to check out the new renovations put in place. We look forward to providing you with a better experience, thank you.

10/10 Excellent

Alexandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay quiet safe and clean!
Stayed 2 nights in Feb 2024
Response from Sonesta on 12 Feb 2024
Thanks for choosing us and leaving such a great rate! We truly appreciate your feedback and will work hard to continue going above and beyond! We look forward to providing you with more great experiences soon.

8/10 Good

Mirella, Hayes

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
I liked that it was pet friendly and the free breakfast. What we didn't like was that the room we had reeked of cat/dog urine. The room has carpet so that is not a good idea if its going to be pet friendly. The room had broken electrical outlets that were broken and the bathroom ceiling over the shower was peeling off.
Stayed 1 night in Feb 2024
Response from Sonesta on 12 Feb 2024
Thank you for your feedback. Please know that our customer(s) happiness is our top priority, and we noticed you have the wrong hotel, because we do not serve breakfast, have maintenance issues nor resurface our showers, however we do hope that you do give our hotel the opportunity to provide you with a wonderful stay, thank you.

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not bad for the price, enjoyed the stay and like the free laundry facility
Stayed 7 nights in Jan 2024
Response from Sonesta on 12 Feb 2024
Thank you for taking the time to write a review. We work hard to provide our guest(s) with great experiences. We hope to see you again soon.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is always helpful and courteous
Stayed 2 nights in Jan 2024
Response from Sonesta on 26 Jan 2024
Thank you for your feedback. We pride ourselves on maintaining the highest quality standards for our guest(s). We look forward to providing you with more great experiences soon.

8/10 Good

Elvia

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend it to others
Stayed 2 nights in Jan 2024
Response from Sonesta on 12 Feb 2024
Thank you for taking the time to share your experience. We're so glad to know you have had a good experience with us. We look forward to keeping up the great work!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
I stay here almost every weekend and the staff is amazing and the property is well taken care of!
Stayed 3 nights in Jan 2024
Response from Sonesta on 20 Jan 2024
Thanks for choosing us and leaving such a great rate! We truly appreciate your feedback and will work hard to continue going above and beyond! We look forward to providing you with more great experiences soon.

8/10 Good

Zacharie Éric

Travelled with family
Liked: Cleanliness, property conditions & facilities
Despite the fact that the inside looks a little bit old, the hotel is always clean with a good smell in all hallways. Not noisy, such a good place to live when you don’t want spend much money elsewhere.
Stayed 3 nights in Jan 2024
Response from Sonesta on 18 Jan 2024
Thank you for taking the time to rate us. We strive for excellence in customer service for our guest(s). We hope to see you again.

6/10 Okay

Antarilius

Business traveller
Liked: Cleanliness, staff & service, amenities
My toilet in my room had dirt and stains on it when I arrived
Stayed 2 nights in Jan 2024
Response from Sonesta on 9 Jan 2024
Thank you for your feedback. We pride ourselves on maintaining the highest quality standards for our guest(s) but we didn't measure up. Your review is concerning to us and will be addressed with our team.

2/10 Terrible

Roxanne

Liked: Cleanliness
Disliked: Staff & service
I made several complaints no resolve. The police even encouraged me to .ake i complaint which i did to corporate months ago no resolve.
Stayed 1 night in Jul 2023
Response from Sonesta on 9 Jan 2024
Thank you for your feedback. Please know that our customer(s) happiness is our top priority, and we are upset this has not been your experience.

2/10 Terrible

Mohamed

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Badly maintained property, dirty bathrom, broken towel handle, no soap or shampoo, the bedding is dirty, noise at night, they told us the coffee is available turns out taste very bad, phone is broken I had to go downstairs every time I need something I end up just deal with what I got, elevator is discussing, honestly beside the nice people working in the front desk I wouldn’t put my feet is such filthy hotel. And no house keeping during my 3 nights nobody came to refresh the room or change the towels… 0/10
Stayed 3 nights in Dec 2023
Response from Taelor on 29 Dec 2023
Hello, Thank you for your feedback. Looking back into your reservation, we do not have any complaints noted. I show that you requested more hangers which you were provided. I apologize if we did not provide you with a great stay, we hope that you return and give us an opportunity to make things right.

2/10 Terrible

Darrell

Stayed 1 night in Dec 2023
Response from Sonesta on 27 Dec 2023
Thank you for your feedback. We pride ourselves on maintaining the highest quality standards for our guest(s) but we didn't measure up. We hope you can give us another opportunity to services your needs.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
Hotel was clean and nice to stay in. The room was large and the bed was comfortable. My only notes is that it’s not super updated. The shower doesn’t have a fan in it and the room it self is in an older style. But it was great for the price definitely would say again.
Stayed 2 nights in Dec 2023
Response from Sonesta on 21 Dec 2023
Thanks for choosing us and leaving such a great rate! We truly appreciate your feedback and will work hard to continue going above and beyond! We look forward to providing you with more great experiences soon.

10/10 Excellent

Wendy

Stayed 1 night in Dec 2023
Response from Sonesta on 27 Dec 2023
Thank you for taking the time to rate us. We strive for excellence in customer service for our guest(s). We hope to see you again.

2/10 Terrible

Cindy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room smelled like urine. There were no towels. Called front desk to get towels, told I had to come get them Myself. Bed was very uncomfortable. Only stayed because we were there one night just to sleep. Got up as soon as possible and left.
Stayed 1 night in Dec 2023
Response from Sonesta on 7 Dec 2023
Thank you for your feedback. We pride ourselves on maintaining the highest quality standards for our guest(s), but we didn't measure up. Your review is concerning to us, and we will discuss this with our team.

10/10 Excellent

Andres

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 1 night in Nov 2023
Response from Sonesta on 7 Dec 2023
Thank you for taking the time to write a review. We work hard to provide our guest(s) with great experiences. We hope to see you again soon.

10/10 Excellent

Andres

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good vibes
Stayed 2 nights in Nov 2023
Response from Sonesta on 7 Dec 2023
Thanks for choosing Sonesta Simply Suites and leaving such a great review! It's great to know that we were able to provide you with the highest levels of service. As always, our team is looking forward to your next visit. See you soon!

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman working at the desk was friendly and very helpful. We were on the 3rd floor and the elevator was broken, but she was so apologetic for the inconvenience.
Stayed 1 night in Nov 2023
Response from Sonesta on 29 Nov 2023
Thank you for taking the time to share your experience. We're so glad to know you have had a good experience with us. We look forward to keeping up the great work!

4/10 Poor

Tyreese

Stayed 2 nights in Nov 2023
Response from Sonesta on 29 Nov 2023
Thanks for choosing us and leaving such a great review! We truly appreciate your feedback and will work hard to continue going above and beyond! We look forward to providing you with more great experiences soon.

2/10 Terrible

Edgar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms had a weird smell. Trim on the bathroom door was broken, drain was clogged. Won’t be booking again.
Stayed 2 nights in Nov 2023
Response from Sonesta on 29 Nov 2023
Thank you for taking the time to rate us. We strive for excellence in customer service for our guest(s). We do apologize for the inconvenience you experienced; we have also addressed this issue with our team. We hope you give us an opportunity to provide great services upon your stay.

8/10 Good

Britney

Business traveller
Liked: Cleanliness, staff & service
Love the property, elevator down the whole stay. Over all love the hotel.
Stayed 1 night in Nov 2023
Response from Sonesta on 27 Nov 2023
Thank you for taking the time to share your experience. We're so glad to know you have had a good experience with us. We look forward to keeping up the great work!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
I like size of the rooms
Stayed 2 nights in Nov 2023
Response from Sonesta on 27 Nov 2023
Thank you for taking the time to write a review. We strive for excellence in customer service for our guest(s). We hope to see you again in the near future.

10/10 Excellent

Wendy

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 6 nights in Nov 2023
Response from Sonesta on 27 Nov 2023
We truly appreciate your feedback and will work hard to continue going above and beyond! We look forward to providing you with more great experiences soon.

2/10 Terrible

Derek

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
All bad.
Stayed 1 night in Nov 2023
Response from Sonesta on 27 Nov 2023
Thank you for your feedback. We pride ourselves on maintaining the highest quality standards for our guest(s) but we didn't measure up. Your review is concerning to us, we hope for another opportunity in the near future.

4/10 Poor

Mark

Stayed 1 night in Nov 2023
Response from Rebecca on 21 Nov 2023
Thank you for your feedback, we do apologize that we did not provide you with a great stay, we hope that you return and give us another opportunity to make things right. We look forward to seeing you again at Sonesta Simply Suites

10/10 Excellent

Antonio Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rebecca on 21 Nov 2023
Thank you for your feedback, we hope to see you again at Sonesta Simply Suites Fossil Creek

8/10 Good

Terrence

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 4 nights in Nov 2023
Response from Rebecca on 21 Nov 2023
Thank you for your feedback, we do apologize that we did not provide you with a great stay, we hope that you return and give us another opportunity to make things right. We look forward to seeing you again at Sonesta Simply Suites

2/10 Terrible

Albert

Disliked: Cleanliness, amenities
The front desk clerk was a very disturbing person. He came out of a closet with a raised voice asking me what I needed. He was acting suspicious and sweating profusely. So I left and got a room last minute at the Hampton Inn❤️❤️❤️
Stayed 1 night in Oct 2023
Response from Rebecca on 21 Nov 2023
Thank you for your feedback, we do apologize that we did not provide you with a great stay. I will look further into this; we hope that you return and give us another opportunity to make things right. We look forward to seeing you again at Sonesta Simply Suites

4/10 Poor

Mark

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Rebecca on 21 Nov 2023
Thank you for your feedback, we do apologize that we did not provide you with a great stay, we hope that you return and give us another opportunity to make things right. WE look forward to seeing you again at Sonesta Simply Suites

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Not Great.
The hotel smelt like pot. There was no blanket or pillows for the sofa bed. Dishes were left in the dishwasher not put away. Behind the toilet was a white film of gunk and the shower rose was all blocked and didnt let much water out. The elevator broke down so we had to take the stairs with all our luggage. Going down the stairs all we could smell first thing in the morning was pot.
Stayed 2 nights in Nov 2023

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rebecca on 14 Nov 2023
Thank you for your feedback, we look forward to having you stay with us again in the near future.

10/10 Excellent

Terrence

Stayed 4 nights in Nov 2023
Response from Rebecca on 14 Nov 2023
Thank you for your feedback, we are glad to hear that you enjoyed your stay. We look forward to seeing you again.

4/10 Poor

Brenda

Disliked: Property conditions & facilities
As soon as you walk in the smell was awful. The elevator wasn't working. The side door was open making it unsave. The room was muggy and smell. The ceiling had water damage or something.
Stayed 1 night in Nov 2023
Response from Rebecca on 14 Nov 2023
Thank you for your feedback, we strive to provide a clean and safe environment to our guest. We will communicate the issues that you encountered with our team.

6/10 Okay

Lezlie

Stayed 2 nights in Oct 2023
Response from Sonesta on 6 Nov 2023
Thank you for taking the time to share your experience. We're so glad to know you have had a good experience with us. We look forward to keeping up the great work!

6/10 Okay

Pamela

Liked: Staff & service
The elevators were out of service, so we had to use. There's period we had to change rooms because the room we were in smell of dog urine I will say though, that the staff was very accommodating through the whole process. And all our needs were met while we were there..
Stayed 2 nights in Oct 2023
Response from Sonesta on 6 Nov 2023
Thank you for taking the time to rate us. We strive for excellence in customer service for our guest(s). We hope to see you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disappointed
This hotel was okay. Not what we’ve come to expect staying at other locations in area. The hotel reeks of marijuana. I had to fix the toilet running and shower handle to keep it from falling off.
Stayed 1 night in Oct 2023
Response from Rebecca on 30 Oct 2023
Thank you for your feedback, we will communicate the issues you encountered with our Chief Engineer. We do hope that you return and give us another opportunity to provide you with a great stay.

10/10 Excellent

Willie Hampton

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice place to stay
Stayed 1 night in Oct 2023
Response from Sonesta on 27 Oct 2023
Thank you for taking the time to write a review. We work hard to provide our guest(s) with great experiences. We hope to see you again soon.

2/10 Terrible

Patricia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sonesta on 27 Oct 2023
Thanks for choosing us and leaving such a great review! We truly appreciate your feedback and will work hard to continue going above and beyond! We look forward to providing you with more great experiences soon.

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff. Good value.
Stayed 2 nights in Oct 2023
Response from Sonesta on 9 Oct 2023
Thanks for choosing us and leaving such a great review! We truly appreciate your feedback and will work hard to continue going above and beyond! We look forward to providing you with more great experiences soon.

2/10 Terrible

Hunter

Disliked: Staff & service, property conditions & facilities
Poor management
Stayed 1 night in Oct 2023

6/10 Okay

john

Liked: Staff & service
Disliked: Amenities
Decent price but smelled a little bit in some areas. Laundry was not good.
Stayed 1 night in Oct 2023
Response from Rebecca on 30 Oct 2023
Thank you for your feedback, we hope that you return and give us another opportunity to provide you with a great stay.