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Reviews of numa | Florence Santo Spirito I Apartments

numa | Florence Santo Spirito I Apartments
Via Dei Velluti 8, Florence, FI

Reviews

9.6

Exceptional

Rating 10 - Excellent. 241 out of 292 reviews" "
Rating 8 - Good. 42 out of 292 reviews" "
Rating 6 - Okay. 7 out of 292 reviews" "
Rating 4 - Poor. 2 out of 292 reviews" "
Rating 2 - Terrible. 0 out of 292 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert, London

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Such an incredibly perfect property for a family stay in the heart of Florence. It was only 15 minutes to walk to the furthest areas of our time there and couldn’t recommend it highly enough.
Stayed 2 nights in Apr 2024
Response from numa Guest Experience Team on 24 Apr 2024
Dear Robert,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,numa Guest Experience Team

8/10 Good

Claudia

Stayed 2 nights in Mar 2024
Response from numa Guest Experience Team on 24 Apr 2024
Dear Claudia,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the stay. The location was excellent, a few blocks from Ponte Vecchio, walkable to everything. About 15 min walk from train station. Staying in a building that was reportedly built in the 1300’s was quite exciting. Everything was very clean, amenities were nice. The beds were very comfortable and the 3 bedroom unit was quite spacious. One twin bed was a loft with a relatively steep ladder but the kids loved it. The showers, although small, were clean had continuous hot water from tankless system. If staying on the top floor, 3rd floor is really the 4th level, it is 64 steps from the street to the final level, which was a little extra exercise a few times per day, but may be a challenge for some - but obviously people have been doing it for literally over half a millennium.
Stayed 6 nights in Mar 2024
Response from numa Guest Experience Team on 24 Apr 2024
Dear Donald,We want to thank you for your kind words! We are thrilled to hear that you enjoyed your stay and had a good time at numa. We look forward to welcoming you back for many more such seamless and soulful experiences in the future.Best regards,numa Guest Experience Team

10/10 Excellent

Debra

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Hathaway

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
We had a wonderful stay. Great location and great apartment. Thank you!
Stayed 3 nights in Oct 2023

10/10 Excellent

Sally

Stayed 6 nights in Sep 2023

6/10 Okay

Martin-C, Palm Harbor

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Great Location. Noisy at night because the windows are single pane. Kitchen is not usable because the breaker jumps when you make toasts and cook at the same time. Then the water in the shower gets cold and you’re in the dark because of toasts! For the price, would consider elsewhere.
Stayed 3 nights in Aug 2023
Response from Federico on 14 Aug 2023
I am sorry that you are disappointed. we do always our best to welcome our guests but sometimes happened something. we are not hotel, Palazzo Belfiore is a Residence and we dont have reception cover 24h. you have booked an apartment not a room in Hotel So Lucrezia answer you at 09am when she started to work and together housekeeper we fixed all you request and eletricy works well but in italy when use many things together the system shut down. I dont want to leave you a not good memories of your stay at Palazzo Belfiore, so considering the 3 token and late checkout and 40 to refund. I hope and wish you feel good and comfortable with your stay in Florence

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Welcoming and responsive hosts and housekeeper who allowed us to check in early and arranged taxi transport upon leaving. Large 3 bedroom apartment (Caterina de Medici) was great for our family of 4 to be able to spread out and have privacy. Downside to this apartment is being on the top floor with so many stairs but we managed. Shared washer and dryer and filtered water refilling station in basement was helpful. No blankets available, just a sheet and thin bedspread, was cold. Air conditioner in living area leaked and awoke in the middle of the night to find water dripping on floor. Loud street noise, glad we brought our fan for white noise while sleeping. Other than a few minor issues, we enjoyed our stay here and the beautiful city of Florence!
Stayed 2 nights in Aug 2023

10/10 Excellent

Stephan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice little apartment in an excellent location, especially with many, many great restaurants nearby. We would happily stay here again if we return to Florence.
Stayed 3 nights in Jul 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
What a unique place to stay. Building is from the 13th century, and we has lots of space. 2 min walk to Ponte Vecchio
Stayed 2 nights in Jul 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, room comfort
Excellent rooms, beautiful space. Walkable everywhere in tourist area of Florence. Host was helpful and responsive.
Stayed 3 nights in Jul 2023

6/10 Okay

Gina

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

kristopher

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Vivian

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is from the Renaissance period which is an exceptional experience for us.
Stayed 4 nights in Jul 2023

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Great hospitality and help from the management. The location was excellent. The room was rustic yet comfortable which was just what we were looking for.
Stayed 3 nights in Jun 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
These rooms are gorgeous. My family stayed in apartment Leone. It was spacious and quaint. We loved the rustic decor. It was a step back in time mixed with the modern comforts. The apartment is within close proximity to everything you want to see. It's only a block away from the Palazzo Pitti and Boboli Gardens and a few blocks from the Ponte Vecchio. From there...it's your choice. The management team is amazing! They are so kind and helpful. We were walked to our room and provided descriptions of the hotel amenities, nearby places to go, eat, etc. We took them up on many suggestions and enjoyed them all. Without a doubt, when in Firenze again, we will certainly stay here.
Stayed 1 night in Jun 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our apartment at Residence Palazzo Belfiore was perfect for our needs, very clean, and comfortable. The staff were helpful and accomodating. Great location!
Stayed 3 nights in May 2023

10/10 Excellent

Adam

Stayed 8 nights in Apr 2023

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Che proprietà fantastica! Abbastanza lontano dalla folla, ma abbastanza vicino da avere accesso a tutto. Alloggi confortevoli, facile da trovare e buona comunicazione. Soggiorno meraviglioso

10/10 Excellent

Daniel

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Gillian

Liked: Cleanliness, property conditions & facilities
this hotel is in a great location and it's economical.
Stayed 2 nights in Mar 2023

10/10 Excellent

Flemming

Travelled with group
Liked: Cleanliness, room comfort
Really nice comfomfortable elegant rooms.
Stayed 1 night in Oct 2022
Response from Annalisa on 21 Oct 2022
thank you for taking your time to leave your comment :) we really appreciated and hope to welcome you back next in Florence ! Best,

10/10 Excellent

KIM

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved our room. The vaulted ceilings was magnificent! Everything was surprising, classic and spacious. Only suggestion is to have a real full bed not two twins pushed together. We joked about falling thru the crack the whole time but no worries.
Stayed 7 nights in Sep 2022
Response from Annalisa on 21 Oct 2022
Dear kim thank you for taking your time to leave your comment :) we really appreciated your points and we all hope to welcome you back in Florence ! Best,

8/10 Good

Robert

Liked: Cleanliness
Stayed 1 night in Sep 2022

10/10 Excellent

jolanta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and cozy apartment well furnish in great location . Excellent communication with property management
Stayed 2 nights in Aug 2022
Response from Chiara - Palazzo Belfiore on 18 Aug 2022
Thank you Jolanta for taking your time to write your beautiful reference! We hope to welcome you again at your place in Florence :)

10/10 Excellent

Nuno

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay, the apartment was good, clean and in a great area.
Stayed 1 night in Jul 2022
Response from Federico on 23 Jul 2022
thank you so much for your great review !! we do our best to best accommodate our guests and your review is very rewarding for all of us !! Thanks again

10/10 Excellent

Jen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, property conditions & facilities
Absolutely loved our stay at the gorgeous property & city!! Plenty of room for our family of 4, excellent communication with staff, perfect location, and honestly the most comfortable beds we’ve had in our entire 3 week trip to Europe! We really appreciated the ability to wash some laundry while there, as well! Highly recommend this property!
Stayed 3 nights in Jul 2022
Response from Chiara on 15 Jul 2022
Hello Krista, We are happy to read your so special comment! We can not wait to welcome you back at your place in Florence! :) best,

10/10 Excellent

David Elliot

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fredrico and Chiara were awesome! We will be staying again with them next time in Florence.
Stayed 6 nights in Jul 2022
Response from Chiara on 15 Jul 2022
Dear Elliot, thank you for your beautiful comment! We look forward to host you soon at your Home in Florence! :) best,

10/10 Excellent

tina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I’d definitely come back.Spacious place with great amenities.Easy communication.Clean beds,bathrooms.Everything was amazing!! the location itself was perfect.we walked to everywhere.Loved this place
Stayed 3 nights in Jun 2022
Response from Palazzo Belfiore on 19 Jun 2022
Hello Tina, thank you for taking your time to leave this beautiful comment! We're sooo glad that you loved your stay :) We all hope to welcome you back soon! best, Chiara

10/10 Excellent

christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
excellent choice in a lively neighborhood in a close-in walkable location and room was quiet spacious and comfortable.
Stayed 2 nights in Jun 2022
Response from Federico on 11 Jun 2022
Thank you very much for your wonderful revierw! we are looking forward to welcome and host you again very soon! Best regards Federico

10/10 Excellent

Tammy M

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is beautiful and a great location.
Stayed 1 night in May 2022
Response from Federico on 11 Jun 2022
Dear Tammy, thank you very much for your review!! I wish you all the best and looking forward to welcome again at your home in Florence! best regards Federico

10/10 Excellent

Manuela

Stayed 1 night in May 2022
Response from Federico on 11 Jun 2022
Grazie mille Manuela!! a presto Federico

10/10 Excellent

Patrik

Travelled with group
Liked: Cleanliness, room comfort
Fantastic apartment with super friendly staff/hosts. We would definitely come back!
Stayed 2 nights in Jul 2021
Response from Federico on 9 Aug 2021
Thank you very much Patrik! We are very happy to know that you and your friends enjoyed your stay with us! We look forward to welcome you back soon at your place in Florence! :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience
Clean and convenient. Service is perfect
Stayed 2 nights in Dec 2019
Response from Federico on 3 Jan 2020
thank you very much !!!

10/10 Excellent

Sara, Washington DC

Travelled with family
Liked: Cleanliness, amenities
Great historic property. We enjoyed our stay. The management was very welcoming and our place was very conveniently located in Florence. Overall, I recommend this property to families with children.
Stayed 5 nights in Dec 2019
Response from Federico on 29 Dec 2019
Dear Sara, thank you very much for your wonderfull review. we are very glad to host your family and you at your home in Florence best regards Federico

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2019
Response from Palazzo Belfiore on 4 Dec 2019
Thank you!

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The staff was wonderful, very accommodating. We had 5 people in the apartment and never felt crowded. It was walking distance to everything. Would stay here again
Stayed 3 nights in Oct 2019
Response from Chiara on 19 Oct 2019
Dear Cindy, we are very glad that you enjoyed your stay with us! we really look forward to welcome you back in your place in Florence :) my warmest regards, Chiara

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very private, great location, helpful and friendly staff
Stayed 3 nights in Sep 2019
Response from Federico on 28 Sept 2019
dear Guest thank you very much for your wonderfull review. we are looking forward to host you at your home in Florence again very soon. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Federico on 18 Sept 2019
Dear Guest thank you very much for your 5 points!! best regards

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained and spacious apartment. Federico is fantastic!
Stayed 4 nights in Jul 2019
Response from Federico on 5 Aug 2019
Dear Jonathan, thank you very much for your great review! we are looking forward to host your family and you very soon!! best regards!

10/10 Excellent

Nieto

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect place in every way! Truly a home away from home. Our family had a wonderful stay and we had all the comforts. Federico ensures that everything is perfect! We used the laundry service and let’s just say that I used it another two times after- just perfect. The location is fabulous, 5-10 minutes from all major sites. The food near by is fantastic and the cleanliness and comfort is top notch! There is even a water system for the apartments that provides all the flat and sparkling water we wanted to take! Amazing! Our family of 5 includes 19 and 10 year old daughters and 7 year old son. We all enjoyed palazzo Belfiore very much! Thank you Federico and team! Nieto family
Stayed 6 nights in Jul 2019
Response from Federico on 31 Jul 2019
Dear Nieto family, it was a reallu very pleasure to host you and your wonderful family at your home in Florence. Thank you very much for your beautiful and very usefull review and for the descritpion of services and comfort. We try alsays to do our best for our guests! we are looking forward to host you very soon!! ciao e a presto!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Federico on 19 Jul 2019
thank you very much for your 10 !!!! we are looking forward to host you again at your home in Florence

6/10 Okay

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed in several things.
This place had comfortable bed, nice shower and good convenient location. However , the front door slams about every 15 minutes loudly. My husband is 6'4" and he either hit his head getting out of bed,going into the bathroom or taking a shower. The street is a small one but quite noisy with vespas cars and people.
Stayed 8 nights in Jun 2019
Response from Federico on 19 Jul 2019
Dear Debbie, thank you very much for your review and very good suggestions. Palazzo Belfiore is an ancient builing of XIV century and the size of the room and bathroom. thank you very much for your suggestion about the door, we ave fixed soon after your review. we are looking forward to host you again at your home in Florence Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Excellent location, and the property is very well maintained
Stayed 2 nights in Jun 2019
Response from Federico on 11 Jun 2019
thank you very much for your wonderfull review we are looking forward to host you ery soon best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend to everyone. Great experience and location. Federico is the best!
Stayed 2 nights in May 2019
Response from Federico on 14 May 2019
thank you very much!!! we are looking forward to host you very soon at your home in Florence Best regards

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Federico on 23 Apr 2019
Dear MIchael, thank you very much for your wonderful review!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fredrico and Isabelle were amazing. So grateful for all their help and courtesy! I can not recommend Palazzo Belfiore enough. Can't wait to go back!!
Stayed 5 nights in Mar 2019
Response from Isabelle on 29 Mar 2019
Dear Guest, it's our commitment to give our guests an unforgettable stay and it makes us very glad when we reach our goal. We are looking to welcome you back :) Sincerly,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our apartment was quaint, roomy and very comfortable for our family stay in Florence. The hosts are very friendly and accommodating. Could not have asked for better treatment or accommodations. Staying in this 3 bedroom apartment felt like home, living in Florence, rather than visiting Florence. Highly recommend!
Stayed 2 nights in Feb 2019
Response from Federico on 6 Mar 2019
Dear Guest, thank you very much for your message and wonderful review. we are very to host family in travel and fell you as at home! we are looking forward to host you very soon best regards Federico

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Federico on 4 Apr 2019
thank you very much for you wonderfull 5 stars looking forward to host you vey soon best regards Federico