To say this resort is tired and rundown is an understatement. It’s clear that no money has been spent on it post Covid.
We stayed in a Beachfront Bure and it wasn’t like the photos. We had mould in the shower and housekeeping barely cleaned the room. Our toddlers feet were constantly black.
No towels in the room upon check in and after calling to request some it took a long time for them to arrive (hours) and when they did, they didn’t supply any for our children.
Wifi only in the main area which does not reach the rooms.
It was unfortunate that Cyclone Mal went through during our stay. We were ill informed and strangely staff boarded up the vacant rooms but wouldn’t board up our windows even though we had two children under two & were beachfront.
The outdoor bath was unusable due to the dirt and debris from the cyclone and nobody cleaned it up.
The resort lost power and their generator malfunctioned. Each staff member would tell us a different story. After 17 hours of no power, no room phone, flat mobiles, no shower, stifling hot Bure and two cranky babies who couldn’t sleep, we moved resorts so we could get some comfort and air conditioning. The arrangement was that the Hideaway would pay for our two nights accommodation at the alternate resort but we needed to pay upfront and then go through Expedia to recoup the funds….the hideaway have retracted their word now that we are back home & told Expedia they would only refund two unused nights at their resort.