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Reviews of Best Western Plus iO Hotel

Best Western Plus iO Hotel
Graf-Zeppelin-Strasse 2,, Eschborn, Schwalbach am Taunus, HE

Reviews

8.6

Excellent

Rating 10 - Excellent. 87 out of 200 reviews" "
Rating 8 - Good. 89 out of 200 reviews" "
Rating 6 - Okay. 18 out of 200 reviews" "
Rating 4 - Poor. 5 out of 200 reviews" "
Rating 2 - Terrible. 1 out of 200 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Philip

Stayed 1 night in Nov 2023

10/10 Excellent

Kenichi, Tokyo

Liked: Amenities, property conditions & facilities
Good enough
Stayed 1 night in Nov 2023
Response from Best Western Plus iO Hotel Team on 8 Dec 2023
Dear Kenichi, On behalf of the team here at the Best Western Plus iO, thank you ever so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that you had such a grand experience and hope to have the pleasure of welcoming you back in the not too distant future. Regards

8/10 Good

Feleciacassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Lady at check in was excellent. Explained perfectly what was available in the general area. Only oroble was that the room was very hot.
Stayed 1 night in Jun 2023
Response from Best Western Plus iO Hotel Team on 3 Jul 2023
Dear Feleciacassandra, Thank you so much for being our guest as well as for taking the time to leave us such a detailed feedback. We are very pleased to see that you had a good time and that you were especially satisfied with our Check In and our staff. We sincerely regret to read your comments about the room temperature. Dear Feleciacassandra, come back again soon – we will love to be your host the next time you are travelling to Eschborn. Until then we wish you all the best! Sincerely, Yours Best Western Plus iO Hotel Team

10/10 Excellent

David

6/10 Okay

Imad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

8/10 Good

Florian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Karin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Kim Schneider, Front Office on 28 Jan 2020
Sehr geehrte Frau Karin, vielen Dank für Ihr positives Feedback. BESTe Grüße

10/10 Excellent

Moonyoung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Kim Schneider, Front Office on 15 Nov 2019
Dear Moonyoung, thank you very much for your nice feedback. Best regards

4/10 Poor

Bhupinder

Business traveller
Liked: Room comfort
Disliked: Staff & service
Useless Management- No English TV after update
I asked for the TV channels to be fixed. The Staff had no idea when the Engineer would come. Very dismissive and unhelpful- Apparently the TV system was updated and all the English Channels were not working. no Manager on duty to speak to for three days - very poor Management
Stayed 1 night in Oct 2019
Response from Best regards, Kim Schneider, Front Office on 18 Oct 2019
Thank you for your detailed rating also on this page. We regret that you didn´t liked the stay in our house. You were at our reception in this regard, we can remember that. My colleague tried to explain that we have already restarted the router from Wifi and everything have to work at your floor. Your TV in the room wasn´t broken, we currently have only no English TV channels, which you also complained about. In this regard, my colleague has also explained to you that our televisions are new and have been installed by an external company. These were responsible for our programs. Since this was installed with a software that we don´t have, we unfortunately can´t start a search to receive English channels. However, as this is known, we are currently in contact with this company and they will come today. We tried to explain this to you while your stay, but unfortunately you didn´t let us explaining.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old hotel so far away from city and hallway and room smells really bad
Stayed 1 night in Oct 2019
Response from Kim Schneider, Front Office on 14 Oct 2019
Dear Anonymous, Unfortunately, you gave your rating anonymously. What exactly do you think about our house and what exactly did your room smell like? Please keep in mind that we can only improve if we know the exact details. It would be very grateful if you would send us a short message to: info@iohotel.bestwestern.de. Best regards

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
I was 1 of 10 guests. Empty rooms were left with doors open.
Stayed 1 night in Oct 2019
Response from Kim Schneider, Front Office on 7 Oct 2019
Dear Anonymous, thanks for your feedback. Please let us know which doors are open. Our Email address is: info@iohotel.bestwestern.de It isn´t our standard. BEST regards

8/10 Good

Garry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel perfect for business trip
Nice clean hotel perfect for business trip.
Stayed 1 night in Sep 2019
Response from Kim Schneider, Front Office on 23 Sept 2019
Dear Garry, thank you very much for your nice feedback. We looking forward to see you again. Best regards

10/10 Excellent

Bhupinder

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, recommended
Relaxing hotel, with a great location, any Guest would enjoy the location and the surrounding areas.
Stayed 1 night in Sep 2019
Response from Kim Schneider, Front Office on 23 Sept 2019
Dear Bhupinder, thank you very much for your nice feedback. We looking forward to see you again. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean but need to improve AC in rooms
20 min from Frankfurt airport, clean hotel and great/polite staff.Need to improve their A/C system as the room temperature was set at the lowest and had the key in the fob but it wasn't performing well.
Stayed 3 nights in Jul 2019
Response from Kim Schneider, Front Office on 29 Jul 2019
Dear Anonymous, Thank you for your feedback. Too bad that you have submitted your rating anonymously. Did you inform our reception about the air conditioning? A technician would have liked to repair the air conditioning.If it isn´t worked, we would have changed your room. Best regards

4/10 Poor

Jamie

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Kim Schneider- Front Office on 10 Jul 2019
Sehr geehrte Jamie, vielen Dank für Ihre positive Bewertung.

8/10 Good

Xu

Liked: Staff & service, room comfort
Stayed 1 night in May 2019
Response from Kim Schneider, Front Office on 27 May 2019
Dear Xu, thank you very much for your feedback. Best regards

10/10 Excellent

Mazin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best western it's mostly a business hotel, great to networking, staff very friendly, nice food, massive park around the hotel, very clean gym facilities
Stayed 1 night in May 2019
Response from Kim Schneider, Front Office on 27 May 2019
Dear Mazin, thanks for your nice feedback. We looking forward to see you again. Best regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern and well equipped rooms. Comfortable bedn friendly staff and lovely restaurant.
Stayed 3 nights in May 2019
Response from Kim Schneider on 13 May 2019
Dear Anonymous, thanks for your feedback. We are glad that you liked it with us. BEST regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Apr 2019
Response from Kim Schneider on 13 Jun 2019
Sehr geehrter Anonymous, vielen Dank für Ihre Bewertung. Wir freuen uns, dass sie sich bei uns wohlgefühlt haben. BESTe Grüße

6/10 Okay

Calum

Disliked: Property conditions & facilities, room comfort
Not recommended
A very dated room. The shower had no door, so, the water sprayed over the bathroom floor. The wifi would randomly shut off and you would have to reconnect and when it was connected, it was a weak connection. Pillows were awful, one was extremely thin and the other was oversized and kept any heat meaning sleeping was difficult. The air conditioning made no difference at all, despite being at the lowest setting so sleeping with the window wide open was the only option.
Stayed 1 night in Mar 2019
Response from Kim Schneider- Front Office on 29 Apr 2019
Dear Calum, thanks for your feedback. Regarding the air conditioning we only have a one way system. That either heat or just cools them. Since the temperature was still very unstable during your stay, this couldn´t be changed to cooling. Our complete pillows have already been exchanged. We also got new furniture in each room. Because of the Wi-Fi, due to the high number of rooms we have different Accespoints, in order to promise our guests a better Internet. Did you contact us regarding the internet at the reception?

8/10 Good

Ben

Liked: Cleanliness, staff & service
Conveniently Placed Hotel
This is a pretty basic business hotel but a great location for my meeting. There are not too many facilities in the local area but the restaurant is acceptable. I would stay again due to the proximity of the hotel and my meeting.
Stayed 2 nights in Mar 2019
Response from Kim Schneider- Front Offcie on 29 Apr 2019
Dear Ben, thanks for your feedback. We are happy, that you like our hotel. We looking forward to see you again next time. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Kim Schneider on 8 May 2019
Sehr geehrter Anonymous, vielen Dank für Ihre Bewertung. BESTe Grüße

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for business
Ideal for business if working in this area. No restaurants near by so limited to dining in the hotel although there is a KFC and Mcdonalds near by.
Stayed 3 nights in Jan 2019
Response from Michael Gottlöber -Front Office Manager- on 6 Feb 2019
Thanks for staying with us. We appreciate your feedback! 5 minutes walk away is a very good Italian restaurant. Maybe you can enjoy this on your next visit. BEST regards

8/10 Good

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay in Eschborn
Was in town for a short stay, IO hotel is located on the outskirts of Eschborn near the Golf and Arboretum park which would do for an enjoyable walk had the weather been nicer. The room was comfortable and spacious enough for a short stay, bathroom was clean well maintained. Wi-Fi OK. Quite enjoyed the breakfast and spotted a bar with a very descent offer of Whiskeys and Spirits but didn't have the opportunity to drop by.
Stayed 1 night in Jan 2019
Response from Michael Gottlöber -Front Office Manager- on 6 Feb 2019
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Sabrina Gesswein - Front Office Manager on 20 Nov 2018
Dear Guest, Thank you very much for your nice feedback, we appreciate a lot. We hope to welcome you again soon. Kind regards Sabrina Gesswein Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would like a better, easier system to get wifi and it was getting on and off and passwords are not easy to enter. Room decoration doesn´t go with the name and quality of the hotel, it looked more like a B&B room and it could do with a better selection of toiletries and face towels
Stayed 1 night in Oct 2018
Response from Sabrina Gesswein - Front Office Manager on 3 Nov 2018
Dear Guest, Thank you very much for your feedback. Unfortunately we can not understand, what you mean regarding the WIFI. It is just a password of 8 digits you need to enter to connect to the WIFI and the password in the whole house is the same. There are a lot of other hotels with more complicate ways to connect. Regarding the connect itself, it is hard for us to get in detail due to you made an anonymous feedback. We hope, that you already complained at the reception so we have already forwarded it to our IT. Regarding the room decoration, I can understand your point. But due to we have a lot of pictures of the rooms on any web side, you have already seen before how the rooms look like. It's correct, that we do not have a lot of toiletries at the room, but we have a lot of it at the reception and it would have been a pleasure for us to bring them up to your room. So we hope to welcome you again to change your point of view. Kind regards Sabrina Gesswein Front Office Manager

8/10 Good

Mika

Liked: Staff & service, property conditions & facilities, room comfort
Business trip
Good and clean hotel with great breakfast and free parking. WiFi was good. Take your room from 2-3 floor to avoid morning rush at the elevators:)
Stayed 4 nights in Sep 2018
Response from Sabrina G - Front Office Manager on 30 Sept 2018
Dear Mika, Thank you very much for your feedback. We appreciate, you felt comfortable with us and hope to welcome you again soon. Kind regards Sabrina Gesswein Front Office Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay here a lot - its a great business hotel - food is good and staff are friendly.
Stayed 4 nights in Aug 2018
Response from Sabrina G. - Front Office Manager on 31 Aug 2018
Dear Paul, Thank you very much for your feedback. We appreciate, you always enjoy staying with us. Hope to welcome you again soon. Kind regards Sabrina Gesswein Front Office Manager

8/10 Good

Mostafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Sabrina Gesswein - Front Office Manager on 24 Jun 2018
Dear Mostafa, Thank you very much for your feedback. We hope to welcome you again soon. Kind regards Sabrina Gesswein Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sabrina Gesswein - Front Office Manager on 14 May 2018
Dear Guest, Thank you very much for your nice feedback. We hope to welcome you again soon. Kind regards Sabrina Gesswein Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean a basic hotel. Large rooms but interior decorations are pretty basic, could use some help. Parking is nice and free.
Stayed 1 night in May 2018
Response from Sabrina Gesswein - Front Office Manager on 14 May 2018
Dear Guest, Thank you very much for your nice feedback. We appreciate you felt comfortable with us. I will forward your point regarding decoration so we can make you feel more comfortable at your next stay. We hope to welcome you again soon. Kind regards Sabrina Gesswein Front Office Manager

8/10 Good

B, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Hotel is very clean and spacious room with good price. Breakfast is also very good. Good for business trip.
Stayed 2 nights in Jan 2018
Response from Sabrina Heyel - Front Office Manager on 22 Jan 2018
Dear B, Thank you very much for your reply. It seems you enjoyed your stay with us, so we hope to welcome you again soon. Kind regards Sabrina Heyel Front Office Manager

10/10 Excellent

nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017
Dear Guest, Thank you very much for your reply. We appreciate that you felt comfortable with us. Hope to welcome you again soon. Kind regards Sabrina Heyel Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and quick check in. The hotel lobby and room are very modern. I would return again
Stayed 1 night in Sep 2017
Response from Sabrina Heyel - Front Office Manager on 12 Sept 2017
Dear Guest, Thank you very much for your feedback regarding your stay at our hotel - we really appreciate this. We hope to welcome you again soon. Kind regards Sabrina Heyel Front Office Manager

10/10 Excellent

seba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and friendly staff, especially Hr. P Warner who was amazing with great customer service.
Stayed 1 night in Jun 2017
Dear Seba, Thank you very much for your nice feedback - we really appreciate it. We hope to see you again soon. Kind regards Sabrina Heyel Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room - would expect to have more toiletries in the bathroom and a "do not disturb" sign to hang on the door, as in the morning the hotel service knocked on my door at 08:30 to clean the room..
Stayed 1 night in Jun 2017
Dear guest, thank you very much for your message. We regret that you felt disturbed, but for sure we do have "do not disturb" signs in all of our rooms. Please feel free to contact our reception stuff at any time during your next stay, they will help you with any questions.

4/10 Poor

Graham

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Too hot to handle
The air conditioning in the rooms didn't work. The room was so hot that I was unable to sleep, despite having the aircon set to 15degrees and full fan on cool! My colleague in another room found exactly the same. Difficult to find someone to serve or pay in the bar in the evening, but they did have an excellent collection of fine whyskies to try!
Dear Graham, Thank you very much for taking time to write a review of your stay in our hotel. First of all I want to apologize for the inconvenience you had during your stay. Due to we have a central heating / air-condition system and we just switched it the week of your stay, it might have been not that cold as it should be. For sure it also would have been a pleasure for us to assist you here directly at the hotel, for example to change your room. We hope to see you again to assure you from our high service standards. Kind regards Sabrina Heyel Front Office Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

8/10 Good

Moshe, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay on business, if you have a car
Stayed 2 nights on business. The hotel well located outside of Frankfurt , 10 minutes drive. Room was comfortable and nice size. Well equipped Gym, parking was plentiful. Serve a nice size breakfast

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Customer Service
Pros: Close to Eschborn if you are working in the area. 20 minutes walk to Eschborn Sud station and is only a further 15 minutes to Frankfurt Hbf, where trains run approximately 10 to 15 minutes at a time. All the staff excellent customer service and friendly and polite, especially Frau Kleiffmann. Rooms are of an extremely good size, breakfast is good, as is the bar. Cons: Nothing in the area to visit during the evening. No english-speaking TV channels available. Wi-Fi extremely poor, bearable from the lobby but still glitchy during peak use. Hotel doors can be heard slamming very early and/or very late, cannot rely on other guests being considerate about this. If you intend to see stuff out of working hours, it is a pain to get to and from, unless you can afford taxis regularly.

6/10 Okay

DH, San Diego

Liked: Cleanliness, staff & service, room comfort
Quite nice but better Wi-Fi infrastructure...
Conveninent location and nice people but always tough to get Wi-Fi coverage even close to the Router area.. Only disadvantage..

6/10 Okay

cc, taipei

The room is clean but the location is a bit far.
The room is clean snd good staff service but the location is a bit far from metro not the walking distance.

10/10 Excellent

Rdawg, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great.
Great clean hotel. Nice, modern, super friendly staff - nothing wrong at all. Great wi-fi. Plenty of restraunts.

8/10 Good

DH, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpectedly nice stay!!
Little difficult to google their location even through a navigation, but the rest of experience was more than satisfied..

8/10 Good

Nilesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Hotel IO
Nice clean modern hotel, a bit out of the way for restaurants so until you want Burger King or KFC your obliged to eat in the hotel, which to be fair isnt bad.

8/10 Good

Alexander, Seoul, Korea

Liked: Cleanliness, property conditions & facilities
Typical Best Western
If you have business in Eschborn I recommend this hotel. There is a supermarket close by but no restaurants which are open on weekends.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Pretty nice hotel although very remote from everything.

8/10 Good

Bullboy, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was OK in overall.

8/10 Good

D, Maryland, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed here during the Ambiente show. The rooms are spacious & clean, great service, breakfast was awesome with a large variety of breads, fruit, meats, cereal, etc. Had dinner one evening which was excellent - surprising for a hotel. There's a paved path to walk to the train which takes you directly to Messe Frankfurt- only a 20 min walk to the train from hotel. Not the most comfortable during rainy or cold weather but doable. The only reason I didn't give it a 5 star is because of the location. It's in an industrial park away from Frankfurt. Not a deal breaker though. I'd definitely stay again.