I have lost count of how many times I have stayed at this hotel. On average, it's about three times per year since 1999. Standards have remained consistently high, staff response exceeds merely "accommodating." Arrived from Kuwait at approximately 6:45pm, was checked in and in the room before 7pm. Asst Manager Victoria, a longtime exemplary employee, seemed to be waiting for our arrival and greeted us enthusiastically. Request at desk of Mr. Jimsun (forgive inaccurate spelling if so) for ice to be delivered to the room ASAP was instantly fulfilled free of charge by a friendly young woman. Noticed instantly that there was a leak in the bathroom, called the front desk and within 5 minutes, Mr. Jimsun had a maintenance technician in the room replacing a hose and faucet. The job was finished by 7:15pm. Staff in the bar, some familiar, some new, as always were attentive and seemed genuinely pleased to see us. 2am room service order and delivery was completed within 15 minutes (and there is a goulash on the menu now that is superb--so much so that we ordered it again the following night). Requested an AC adjustment the following day; this was carried out in our absence. Later in the evening, the problem seemed still unresolved, and Duty Manager Mr. Rahul himself came to the room with the technician to oversee the repair. The job done, Mr. Rahul offered to change our room if we continued to be uncomfortable. This proved unnecessary. Checkout was completed in 5 minutes.
Michael from Kuwait
The hotel is a short stroll away from a major shopping district, which includes the historical Gold & Spice Souk, Meena …More
Amazing stay at the Four Points. Better than we had expected. Centrally located and perfect for first timers who need to rely on public transportation and taxis. Big room, very clean, tastefully furnished, though the bed was a bit softer than we would have liked.
Service was excellent and courteous, whether it was the lobby staff, concierges or guest services. Special thanks to Martin for some excellent suggestions. Guest services would respond promptly whenever we called them (about 4 times during our 5 day stay). We will also allowed to check in earlier and check out late and were upgraded to a better room without even asking for it. Amazing bar on the 43rd floor with expansive all round view of the city. No need to go to Burj Al Arab and pay $150 per head for hi-tea. You can see the sunset from the hotel or the Burj Khalifa.
I am a very picky traveler but I can't say enough about this hotel, it's location and it's staff. Thank you.
Jack from Washington, DC
Four Points By Sheraton Sheikh Zayed Road, Dubai, is across the street from Dubai International Financial Centre. This …More
Ive stayed here many times over the years and it remains one of the most convenient hotels to stay in, and has continuously evolved to stay up to date. We got a great price for some older rooms, but note that most of the rooms have now been renovated. I think the price was also so good because there is some building work going on at present near the pool, which is a bit noisy at times. But heh, you done get a cheap night in a good hotel without there being a reason. The staff as always are outstanding when it comes to service
jon from England
Set amidst 38 acres of landscaped gardens, this modern, low-rise city hotel is two kilometres from Dubai International …More
Well what can excellent stay the staff were 5* the facilities were great and the atmosphere at this time of year with the x-mas trees made it for me.
The shisha lounge at the pool side area is great for a chill at the end of the night i would recommend the strawberry.
The bar is good for the football premier League and FA cup , the restaurants are top notch my waist line has increased to prove it.
Dubai creek is defiantly worth a try ......
Michael from West Yorkshire
Located on the banks of Dubai Creek, this hotel is a short walk from the city’s main commercial district and close to the …More