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Reviews of Comfort Suites Castle Rock

2.5 out of 5
Comfort Suites Castle Rock
4755 Castleton Way, Castle Rock, CO

Reviews

8.2

Very good

Rating 10 - Excellent. 394 out of 942 reviews" "
Rating 8 - Good. 313 out of 942 reviews" "
Rating 6 - Okay. 146 out of 942 reviews" "
Rating 4 - Poor. 58 out of 942 reviews" "
Rating 2 - Terrible. 31 out of 942 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Have used this hotel several times over the years, as an escape from the blizzards. Always friendly and accommodating. Will stay there again, see you next blizzard
Stayed 2 nights in Mar 2024

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here often and I enjoy it very much. Friendly helpful staff, nice modest amenities, and clean, comfortable rooms. Free breakfast every morning. It is not huge, but suits me just fine. I love this hotel and feel very comfortable and safe staying here when the weather keeps me from driving home.
Stayed 1 night in Feb 2024
Response from Debbie Wiggins on 10 Mar 2024
We would like to thank you for your valuable input about your stay and hope you stay with us again.

10/10 Excellent

Filiberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 1 night and it was great, I would recommend this place to anyone
Stayed 1 night in Jan 2024
Response from Debbie Wiggins on 10 Mar 2024
Thank you for your feedback.

2/10 Terrible

Don

Stayed 5 nights in Dec 2023

10/10 Excellent

William, Marion

Good value, clean and ample parking.
Stayed 1 night in Dec 2023

8/10 Good

James

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect place for me to stay for a couole of nights. The staff was helpful and friendly. The room was nice, comfortable, and very clean. The morning breakfast wasn't huge, but exactly what I needed to start my day. I will definitely be staying here in the future and I have already recommended this hotel to others.
Stayed 2 nights in Nov 2023

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 day, 3 night stay for personal travel: I really have nothing negative to say about this property. There are so many attentions to detail that make the stay pleasurable. This is an example of "it's the little things that matter." We had a King suite, and it was perfect. Clean room, furniture, bathroom, carpet. The bed, pillows, and linens were so cozy. I slept better here than in other hotels. Staff are helpful for the hotel as well as for recommendations and directions for the area. Front desk, cleaning staff, kitchen staff, everyone. Breakfast nook had hot and cold protein options as well as the standard cereals, oatmeal, fresh whole fruit, coffee with condiments, pastries, mini make your own waffles, juice - so many options, and so clean and airy in the dining room. The pool was a good temperature, pool room was clean and provided towels. The hot tub has plenty of heat and bubble power, and again is very clean. The workout room has multiple cardio options as well as multiple weight options with a water cooler and TV. The business center is private with usual amenities. Central to so many restaurants and shopping areas, as well as recreational activities.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castle Rock Nov
Nice property. Great staff. Comfortable beds and pillows.
Stayed 3 nights in Nov 2023

10/10 Excellent

Linda

Stayed 3 nights in Nov 2023

8/10 Good

Teah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
I like the room clean.
Stayed 1 night in Oct 2023

8/10 Good

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very nice stay and would recommend this hotel. It was conveniently located to many nearby restaurants and stores. All employees were very nice and accommodating! Breakfast was good and the pool and hot tub were very clean and kept up.
Stayed 4 nights in Oct 2023

6/10 Okay

Rodney

Stayed 1 night in Oct 2023

8/10 Good

george, clarkston

Stayed 3 nights in Oct 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Simply, great value.
Stayed 3 nights in Oct 2023

6/10 Okay

Juli

Travelled with family
Disliked: Staff & service
Not a Happy Camper
The price I paid didn’t match what I signed up for in Hotels.Com. During our stay our toilet got clogged. I told them before we left for the day about it. We had been gone all day and came back to a clogged toilet. When reported it they didn’t have any maintenance on site but could call somebody in who us 30 minutes away. I asked for a plunger and fixed it myself!
Stayed 3 nights in Oct 2023

4/10 Poor

Julia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

mary

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Oct 2023

10/10 Excellent

RANDY, CODY

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very professional and courteous.
Stayed 1 night in Oct 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castle rock stay
Very comfortable stay. Spacious room, nice amenities. Good breakfast!
Stayed 1 night in Oct 2023

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel, staff was very friendly and helpful! Bed was comfortable and AC was cold!
Stayed 1 night in Oct 2023

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older facility that is clean and well maintained. The staff is very friendly and helpful. Breakfast is better than some.
Stayed 2 nights in Sep 2023

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and efficient.
Stayed 1 night in Sep 2023

8/10 Good

Pattie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though this property is RIGHT on I25 in Castle Rock, it was surprising quiet. My king size bed was OH so comfortable and they supply ample, double cased pillows of different densities. The entry desk staff was nice. The free breakfast was OK, lots of choices and even scrambled eggs and sausage/buffet style. It was the right place to stay for the price.
Stayed 1 night in Sep 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Melanie

Stayed 1 night in Sep 2023

10/10 Excellent

Amy, billings

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beds good breakfast too
Stayed 1 night in Sep 2023

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, inviting hotel and great staff. Bed was super firm. Some people love that. I’m not one of those people.
Stayed 1 night in Aug 2023

10/10 Excellent

Shane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an overnight stay in Castle Rock for business. Your employee, Debbie Wiggins, made it a very comfortable stay. Her pleasant demeanor, caring attitude and empathetic outlook made all the difference. She even saw fit to upgrade my room without me asking. Be sure to pass on my appreciation for her kindness and professionalism! Thanks! DSK
Stayed 1 night in Sep 2023

4/10 Poor

Rachel

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We stayed here for 4 nights. The staff were lovely and helpful, but we had an issue with the pool turning our daughters hair green. Like bright lime green!! When we brought this to the owner, he was dismissive and said it wasn’t his fault or the pools.. it must be a product that my daughter uses in her hair.. she is 12. She does not use any products in her hair. We were disappointed by his lack of care to our situation. There were other women who had their hair turn lime green and nothing was done. Our kids were quite disappointed that they could not use the pool at the hotel over our stay as that is always a big part of the fun.
Stayed 4 nights in Aug 2023

8/10 Good

Traci

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Surprise!
The cleaning staff doesn’t announce themselves when they come in, or knock, so if you’re sitting on the toilet with the door open, suprise! Otherwise it was a nice, comfortable stay.
Stayed 7 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Night Sleep
The management here is great! We checked in and went our room. The first thing we do is check out the mattress, omg! The mattress was old and very hard. We went down to the front desk and talked to Bob. He found us a room that had a new mattress. Breakfast was good and had a variety of choices.
Stayed 3 nights in Aug 2023

10/10 Excellent

Aaron

Stayed 1 night in Aug 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Debbie on 29 Aug 2023
Thank you for staying with us.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Debbie on 29 Aug 2023
Thank you for your feedback.

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, amenities
Dirty.
Stayed 2 nights in Aug 2023
Response from Debbie on 29 Aug 2023
Your feedback about your stay is important to us, if you had any issues wish you would of brought them to the front desk attention so we could of made your stay a good one.

2/10 Terrible

Mallory

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights, 2 of those days our rooms were not cleaned and had to go to front desk to ask for towels. Pool was FILTHY. Foamy slime looking film layer across the top of the water. Couldn’t see the bottom of the pool so my 9 and 3 year olds could not swim. Pictures make this place look much cleaner than it is. Take your money somewhere else.
Stayed 4 nights in Aug 2023
Response from Debbie on 29 Aug 2023
We were very busy, the pool had more than usual guest in during your stay, we try to maintain our facilities to the brand standard and beyond.

10/10 Excellent

Lisa

Travelled with family
Liked: Amenities
easy checkin, friendly staff, clean rooms.
Stayed 2 nights in Aug 2023
Response from Debbie on 29 Aug 2023
Thank you for your feedback.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Highly overrated hotel.
Door wouldn’t latch unless you slammed it. Tube wouldn’t drain. Killed several spiders. Toilet seat was broke
Stayed 2 nights in Aug 2023
Response from Debbie on 29 Aug 2023
If this was brought to the front desk attention we could of found a solution so you would of had a better stay.

6/10 Okay

Kristen

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The beds were very uncomfortable and old and the pull out bed had stains all over the bottom that were red and black. The bathroom ceiling has yellow stains all over it and the wallpaper in the bathroom was peeling by the shower with dark green showing through. I would never stay there again.
Response from Debbie on 29 Aug 2023
We were not informed about what was going on in your room, wished you brought these issues to the front desk attention, we could of made other arrangements for your stay.

10/10 Excellent

kenneth

Stayed 4 nights in Jul 2023
Response from Debbie on 29 Aug 2023
Thank you for staying with us.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and property
Stayed 1 night in Jul 2023
Response from Debbie W. on 5 Aug 2023
Thank you for your feedback.

6/10 Okay

Patricia

Business traveller
Liked: Cleanliness
Stayed 5 nights in Jul 2023
Response from Debbie W. on 5 Aug 2023
Thank you for your feedback.

6/10 Okay

Kelli

Travelled with partner
Disliked: Staff & service
This hotel was fine for an overnight stay. Older hotel but clean and adequate in a good area right off the interstate. Check in was a bit awkward as the hotel clerk went on and on about the safety of the property and where the police were located. We weren't concerned before check in but after she repeated the same safety concerns several times, we began to think maybe we'd picked the wrong hotel.
Stayed 1 night in Jul 2023
Response from Debbie W. on 5 Aug 2023
Thank you for your feedback.

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was very nice and helpful.
Stayed 11 nights in Jul 2023
Response from Debbie W. on 5 Aug 2023
Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Debbie W. on 5 Aug 2023
Thank you for staying with us, your feedback is very important.

4/10 Poor

Rhoda

Travelled with partner
Liked: Staff & service
Our room was old, old uncomfortable matress and old uncomfortable pillows. It was dark and dingy. The pool water was mucky. At the breakfast, even after two nights...the coffee and eggs were cold both mornings...only one fruit...bananas. Poor signage for elevator, pool, .Would not recommend this place. It needs renovating.
Stayed 1 night in Jul 2023
Response from Debbie W. on 5 Aug 2023
Thank you for your feedback, we are looking into the concerns you are talking about.