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Reviews of Quality Inn Cromwell - Middletown

2.5 out of 5
Quality Inn Cromwell - Middletown
111 Berlin Rd, Cromwell, CT

Reviews

6.8
Rating 10 - Excellent. 190 out of 837 reviews" "
Rating 8 - Good. 244 out of 837 reviews" "
Rating 6 - Okay. 184 out of 837 reviews" "
Rating 4 - Poor. 111 out of 837 reviews" "
Rating 2 - Terrible. 108 out of 837 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Jason, Austin

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The room was comfortable, and appeared clean, but they left two used coffee cups in the room as if they were for us, and also left a half-used lotion container in the bathroom, rather than replacing it with a new one. They did give us new cups, but that situation didn't inspire confidence in their willingness to, say, wash the sheets in between guests. The breakfast was very basic. The morning staff was friendly, but the guy at the desk at night when we arrived was pretty unfriendly. I wouldn't stay at this place again if there were other options. Clearly the owners are trying to save money by cutting corners, and these could be only the identifiable, obvious ways that can be seen.
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Jason,Thank you for sharing your experience with us. We appreciate your feedback regarding the cleanliness of the room and your interactions with our staff. We will address your concerns with our team so we can continue to improve our services for future guests. We regret to hear that we may have fallen short of your expectations and hope to have the opportunity to better serve you in the future.

2/10 Terrible

Jennifer Mary

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Jennifer Mary, We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us with any feedback you'd like to share so we can improve our services.

8/10 Good

Martin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This property is easily accessible from the highway. The breakfast had a poor selection.
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Martin,We appreciate your comments on our convenient location. We take all guest comments seriously and will share your concerns about breakfast selection with our team for review. Thank you for taking the time to share your experience with us.

10/10 Excellent

Jonell, Bridgeport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Jonell,Thank you for choosing to stay at our hotel. We appreciate your feedback and hope you had an enjoyable experience overall. Please feel free to contact our management team directly with any further comments or concerns you may have.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Manager on 13 Feb 2024
Hello Robert, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

2/10 Terrible

Christian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 8 Feb 2024
Hello Christian, We apologize for any inconvenience you may have experienced during your stay. We value your feedback and encourage you to reach out to us directly so we can address and resolve any issues you encountered. We appreciate your support and look forward to the opportunity to make it right for you.

10/10 Excellent

carlos Martinez

Liked: Staff & service, property conditions & facilities
Nice property and nice service from the front desk
Stayed 1 night in Jan 2024
Response from Manager on 3 Feb 2024
Hello carlos Martinez,Thank you for taking the time to leave your feedback on your recent stay with us. We are glad to hear that you enjoyed our property and received excellent service from our front desk team. We strive to provide exceptional customer service and we appreciate your recognition. We look forward to welcoming you back in the future.

8/10 Good

Ercan

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Ercan,We appreciate you choosing our hotel for your stay! Should you have any further feedback to share, please feel free to reach out to us so we can address any concerns. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Hello michael,We're delighted to hear that you had such a wonderful stay with us! It was our pleasure to provide you with excellent service and a positive experience. If you have any further comments or suggestions, we encourage you to reach out to our hotel directly. We hope to have the privilege of welcoming you back in the future for another exceptional stay.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem is the water from shower sprays outside onto floor because there is no curtain. You have to open the door and use the door so water doesn’t hit the outside floor and puddle.
Stayed 3 nights in Jan 2024
Response from Manager on 19 Jan 2024
Hello Randy,Thank you for sharing your feedback regarding the shower setup. We appreciate your input and will take it into consideration for future improvements. We apologize if this inconvenience caused any inconvenience during your stay. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Kenny

Stayed 3 nights in Jan 2024
Response from Manager on 14 Jan 2024
Hello Kenny,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. If you have any further comments or suggestions, we would love to hear them. Please feel free to reach out to us anytime. We hope to welcome you back in the future for another amazing stay!

10/10 Excellent

Reed

Liked: Cleanliness, staff & service, property conditions & facilities
Great value. Clean.
Stayed 5 nights in Jan 2024
Response from Manager on 13 Jan 2024
Hello Reed,Thank you for sharing your positive experience with us! We take pride in providing clean accommodations and offering a great value to our guests. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Terri-Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms but the breakfast left a lot to be desired. Will definitely stay again.
Stayed 1 night in Jan 2024
Response from Manager on 12 Jan 2024
Hello Terri-Ann,Thank you for your feedback and for choosing our hotel for your stay. We're glad to hear that you found our rooms beautiful. We appreciate your input regarding the breakfast, and we'll certainly take it into consideration for future improvements. We look forward to welcoming you back on your next visit.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello Anthony,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. We strive to provide excellent service and ensure our guests have a memorable stay. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back soon!

8/10 Good

Andrea

Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Andrea,We are glad to hear that you had a positive experience during your recent stay at our hotel! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to reach out. We would love to welcome you back soon!

8/10 Good

Amit, Bronx

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello Amit, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

John, Gardner

Liked: Staff & service, amenities
Stayed 1 night in Dec 2023
Response from Manager on 3 Jan 2024
Hello John,We are thrilled to hear that you had an excellent experience during your stay with us! It was a pleasure hosting you, and we hope to welcome you back soon for another exceptional stay.

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service
The room was clean. Very good bed. Breakfast was minimal but adequate. Needed plug for bathtub.
Stayed 4 nights in Dec 2023
Response from Manager on 29 Dec 2023
Hello Donna,Thank you for choosing our hotel for your recent stay. We're glad to hear that you found our room clean and enjoyed our comfortable bed. Your feedback about the breakfast is duly noted. We apologize for any inconvenience caused by the missing plug for the bathtub. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Sylvie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable for my family trip
My family did enjoy it a lot! I will recommend it again and again.
Stayed 3 nights in Dec 2023
Response from Manager on 28 Dec 2023
Hello Sylvie,Thank you for your recommendation! We are delighted to hear that your family had a great time at our hotel. We truly value your feedback and look forward to welcoming you and your family back in the future.

10/10 Excellent

Rosario

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This pet friendly Inn was clean and the staff was professional and provided excellent customer service. My family and I agreed it is an Excellent value while traveling with my chihuahua. I expect to be back.
Stayed 1 night in Dec 2023
Response from Manager on 27 Dec 2023
Hello Rosario,Thank you for sharing your experience with us! We're delighted to hear that you found our inn clean and our staff professional. We always strive to provide excellent customer service. We look forward to welcoming you and your chihuahua back in the future for another great stay.

4/10 Poor

Anna Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Anna Maria, We're sorry to hear that your experience fell short of expectations. We encourage you to reach out to our hotel directly so that we can address any concerns you may have had during your stay. We value your feedback and hope to have another opportunity to provide you with an exceptional experience.

8/10 Good

Dorian

Stayed 4 nights in Dec 2023
Response from Manager on 16 Dec 2023
Hello Dorian,We're thrilled to hear that you had a great stay at our hotel! If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly so we can address any areas of improvement. We hope to welcome you back again in the future for another memorable stay!

6/10 Okay

ENDER

Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello ENDER,Thank you for choosing to stay with us. We appreciate your recent visit to our hotel. If there is anything we can do to improve your experience for future stays, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 16 Dec 2023
Hello Noel,Thank you for choosing our hotel for your stay! We're delighted to hear that you had such a wonderful experience with us. We strive to provide excellent service to all of our guests, and we're glad that we met your expectations. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Alan

Business traveller
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Manager on 14 Dec 2023
Hello Alan,Thank you for choosing to stay with us! We are delighted to hear that you had a fantastic experience at our hotel. If there is anything else we can do to enhance your next visit, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

8/10 Good

David

Stayed 4 nights in Dec 2023
Response from Manager on 12 Dec 2023
Hello David,Thank you for staying with us and providing your rating! We appreciate your feedback. Should you have any specific comments or suggestions, please feel free to reach out to us directly so that we may address any concerns. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Judy,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful experience at our hotel. We greatly appreciate your support and look forward to welcoming you back in the future.

6/10 Okay

Craig

Stayed 1 night in Nov 2023
Response from Manager on 28 Dec 2023
Hello Craig, We appreciate you taking the time to rate our hotel. If you have any specific feedback or concerns, please feel free to reach out to us directly so that we can address them accordingly.

10/10 Excellent

Jessica

Stayed 2 nights in Dec 2023
Response from Manager on 7 Dec 2023
Hello Jessica,Thank you for choosing our hotel for your stay. We strive to provide our guests with exceptional service and a memorable experience. We hope to welcome you back soon.

8/10 Good

Deborah-Gifty

Stayed 2 nights in Nov 2023
Response from Manager on 17 Dec 2023
Hello Deborah-Gifty,Thank you for choosing our hotel for your stay. We appreciate your positive rating and hope you had a great experience with us. If there is anything we could have done to make your stay even better, please don't hesitate to reach out to us directly. We value your feedback and look forward to welcoming you back in the future.

6/10 Okay

Jacquelyn

Travelled with partner
It was ok for the price. There was a big gap from the exterior door to the hallway and felt like I heard everything going on.
Stayed 1 night in Nov 2023
Response from Manager on 26 Nov 2023
Hello Jacquelyn,Thank you for staying with us and providing your feedback. We appreciate your comments and apologize for any inconvenience caused. We will take note of your observations and share them with our team for further improvement. Your satisfaction is important to us and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Joann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliest staff
Stayed 1 night in Nov 2023
Response from Manager on 26 Nov 2023
Hello Joann,Thank you for your kind feedback regarding our staff. We strive to provide exceptional service and are glad to hear that you found them friendly. We appreciate you choosing our hotel and hope to welcome you back in the future.

10/10 Excellent

Lillian

Stayed 1 night in Nov 2023
Response from Manager on 15 Dec 2023
Hello Lillian,We appreciate your excellent rating! It was a pleasure having you as our guest. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back soon for another exceptional stay.

6/10 Okay

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There is 1 plug in that entire room and zero USB ports in the room - ridiculous in this todays world. Also the Complimentary Breakfast sucked. Just sugar and no Splenda - the sugar is in a container where all have access vs packet’s - no scrambled eggs or sausage- just cereal, mini muffins etc Clean place but needs to do simple things
Stayed 1 night in Nov 2023
Response from Manager on 25 Nov 2023
Hello Frank, Thank you for your feedback regarding the number of plugs and USB ports in our rooms. We apologize for any inconvenience this may have caused you. We appreciate your suggestion and will take it into consideration for future improvements. We also apologize for any disappointment with our complimentary breakfast options. We will review and diversify our offerings. We hope you enjoyed the cleanliness of our hotel and we value your input on the areas we can enhance for a better experience.

6/10 Okay

David

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The place was older and a little run down but mostly clean enough. It was a little cheaper than most in the area. So there was that. It seemed like a working man's hotel. Lots of Semi truck parking beside the hotel. The gal at the desk was Friendly and accommodating. The guy who was working later at the desk was kinda rude..
Stayed 2 nights in Nov 2023
Response from Manager on 21 Nov 2023
Hello David, Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your kind words about our friendly and accommodating front desk staff. We apologize for any inconvenience caused by the behavior of our evening staff member and assure you that we take this matter seriously. We value your feedback and will address it internally to ensure a more pleasant experience for future guests.

4/10 Poor

Nate

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 19 Nov 2023
Hello Nate,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

6/10 Okay

Jerald

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Hello Jerald,Thank you for taking the time to provide us with such a positive rating! We deeply appreciate your feedback and are delighted to hear that you had an exceptional experience during your stay at our hotel. We strive to continuously exceed our guests' expectations and we are thrilled to have achieved this with you. Your satisfaction is our priority, and we look forward to welcoming you back in the future for an even more outstanding stay.

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on 5 Nov 2023
Hello Anthony,Thank you for taking the time to review our hotel. We appreciate your feedback and are thrilled to hear that you had such a fantastic experience during your stay. Your kind words mean a lot to us and we hope to welcome you back in the future for another exceptional visit.

6/10 Okay

Fabian

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Manager on 4 Nov 2023
Hello Fabian,Thank you for taking the time to share your feedback with us. We appreciate your stay at our hotel. Our team strives to provide exceptional service and we apologize if we fell short of your expectations. We value your comments and will use them to improve our services. Please feel free to contact our management team with any further concerns.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service
Very close to the highway for easy access into Middletown. Rain style shower head is not my favorite design. Trash can in bathroom would be nice.
Stayed 2 nights in Oct 2023
Response from Manager on 1 Nov 2023
Hello William,Thank you for sharing your feedback with us. We appreciate your comments regarding the convenient location near the highway. We understand that personal preferences vary when it comes to showerheads, and we apologize if it didn't meet your expectations. Your suggestion about having a trash can in the bathroom is duly noted for future improvements. We appreciate your patronage and hope to welcome you back again in the future.

4/10 Poor

Elyse

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is old dated and not very clean. The furniture has stains all over, the gym is in a moldy basement and the ceiling paint is falling down.
Stayed 5 nights in Oct 2023
Response from Manager on 30 Oct 2023
Hello Elyse,Thank you for sharing your feedback with us. We regret to hear that your recent stay did not meet your expectations. We appreciate your concerns regarding the condition of the property and our gym facilities. We value your input and will ensure that these issues are carefully noted and addressed. Thank you again for bringing this to our attention, as it allows us to improve our services for future guests.

6/10 Okay

Ty

Travelled with family and small children, Business traveller
The staff was very kind and respectful.
Stayed 5 nights in Oct 2023
Response from Manager on 29 Oct 2023
Hello Ty,Thank you for your kind words! We strive to provide excellent service to all our guests.

4/10 Poor

Monica

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello Monica,We apologize for any inconvenience you experienced during your stay. If you have any specific concerns, please let us know so we can address them promptly. We appreciate your feedback.

6/10 Okay

Wendy

Travelled with group
Disliked: Room comfort
Ok stay
My room had 3 towels for a 2 queen bed room and per the front I should of had 4. They seem to count towels so beware if you ask for more as its an issue. I dont like my room serviced & was there a week so getting 2 extra towels was an issue. Towels don't dry, no fan in bathroom. If you want breakfast get it early or it's gone, don't do pancakes. Parking is good and location is convenient close to dunkin, starbucks, grocery and shopping.
Stayed 6 nights in Oct 2023
Response from Manager on 27 Oct 2023
Hello Wendy,We apologize for the inconvenience with the towels and breakfast availability. We appreciate your feedback and will address these issues to ensure a better experience in the future. Please let us know if there is anything else we can assist you with during your stay.

4/10 Poor

Sean

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Multiple outlets/appliances that did not work. Noticeable discoloration on comforter. Pillows were extremely uncomfortable and had a plastic-like texture. Little to no soundproofing between rooms. I could hear lots of noise coming from rooms and hallway.
Stayed 1 night in Oct 2023
Response from Manager on 25 Oct 2023
Hello Sean,We apologize for the inconveniences you experienced during your stay. Our team will ensure that the outlets, appliances, and pillows are checked and fixed immediately. We will also address the noise issue to improve soundproofing in our rooms. I appreciate you bringing these issues to our attention, and I apologize for the frustration they caused. It is feedback like yours that allows us to impact future stays.

6/10 Okay

Alfredo

Liked: Staff & service
Ok for a quick stop
Easy to book, friendly but the room smelled bad, loud people and TVs at 2 am
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
Hello Alfredo,We apologize for the inconvenience caused by the smell and noise. Rest assured, we will address these concerns with our staff to ensure a better experience for you in the future. Thank you for bringing this to our attention.

10/10 Excellent

Jason

Stayed 1 night in Oct 2023
Response from Manager on 5 Nov 2023
Hello Jason,Thank you for taking the time to share your positive experience at our hotel! We are delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority and we strive to provide exceptional service to all our guests. We hope to welcome you back in the future for another memorable stay.

4/10 Poor

Wendy

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Manager on 17 Oct 2023
Hello Wendy,Thank you for your feedback! We appreciate your positive rating and hope to welcome you back soon.

6/10 Okay

Nancy

Travelled with partner
Liked: Cleanliness, staff & service
Property needs to be renovated. People were smoking in front where the entrance is and it was posted no smoking.
Stayed 1 night in Oct 2023
Response from Manager on 16 Oct 2023
Hello Nancy, We apologize for any inconvenience caused. We will address the smoking issue promptly and take your feedback into consideration for future improvements.

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Friendly and helpful staff.
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hi Roman,We appreciate you sharing your kind review. It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.