Dear Quyet, It is wonderful that Mel went above and beyond to ensure your comfort during your stay at Extended Stay America. We sincerely appreciate your recognition of Mel's exceptional service. While we apologize for the oversight with the towels, we are glad that Mel promptly addressed the issue for you. Your feedback is invaluable to us, and we will use it to improve our service. We will make sure to pass on your kind words to Mel, and we hope to have the pleasure of welcoming you back soon for another enjoyable stay.Sincerely,Hotel Management

Dear Harpreet, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. However, we apologize for any housekeeping issues with your room. Our hotel's cleanliness is a key priority, so we regret that this was your experience. We look forward to welcoming you back soon! Sincerely,Hotel Management

Dear William, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies. We strive to deliver exceptional service consistently; thus, we apologize you had a disappointing experience with us. We have shared your feedback with our team to ensure these issues are not repeated in the future. We hope you will give us another chance to prove we are committed to providing outstanding service to every guest. We look forward to welcoming you back to our hotel. Sincerely,Hotel Management

Dear Alessandra Denise, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Nima, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. Providing clean and comfortable accommodations is our priority. Your insight is crucial, and we will address this matter with our housekeeping team to prevent similar occurrences in the future. We appreciate your candid review and hope to have the opportunity to provide you with a more satisfactory experience on your next visit.Sincerely,Hotel Management

Dear benjamin, Thank you for your feedback. We sincerely apologize for the unacceptable condition of your room during your stay. Cleanliness is of utmost importance to us, and we deeply regret the oversight that led to your discomfort. Rest assured, we are taking immediate steps to address the cleanliness issues you encountered to prevent such incidents in the future. Your feedback is invaluable, and we appreciate your patience and understanding. We hope for the opportunity to regain your trust and provide you with a much-improved experience in the future.Sincerely,Hotel Management

Dear Blade, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Orange County. Sincerely,Hotel Management

Dear Mark, Thank you for reviewing our hotel. It is nice that you had a satisfactory time. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks on various issues are shared with our team for improvement, as we want our guests to have a perfect hotel experience while with us. Considering our friendly staff, please return, and we welcome you for a better experience.Sincerely,Hotel Management

Dear Timothy, Thank you for taking the time to review our hotel. We apologize for any inconvenience and disappointment you faced during your stay. What you have described falls below the standard we wish to uphold. Your comments are invaluable as we continually strive to improve the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a satisfying visit. Thank you for choosing us, and we look forward to making it up to you by exceeding your expectations next time you're in the area.Sincerely,Hotel Management

Dear Anna, Thank you for being our guest and sharing your feedback. We are happy you enjoyed your stay overall, although we apologize for the issues you experienced during check-in. We have also noted your comments about the various issues you described and are committed to improving the overall guest experience by addressing these concerns. Your feedback is valuable to us in identifying areas for improvement, and we are grateful for your patience and understanding. Thank you again for your review. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve.Sincerely,Hotel Management

Dear Mike, Thank you for sharing the feedback on your recent stay. We sincerely appreciate your feedback, and we apologize for the oversight by our housekeeping staff during your recent stay. It is disappointing that your experience did not meet our high standards. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to host you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,Hotel Management

Dear Gerardo, Thank you for choosing Extended Stay America and taking the time to share your positive experience. We're delighted to read that our front desk associate, Alejandro, provided exceptional customer service, making your stay comfortable and memorable. Moreover, we are thrilled to read that you have already decided to stay with us again, and we look forward to hosting you again.Sincerely,Hotel Management

Dear Jonathin, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Alejandro, Thank you for choosing us. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Our front desk team is always available to help you; never hesitate to speak to them. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

Dear James, Thank you for sharing your feedback. We are disappointed that we did not meet your expectations and that we were unable to address the issues you encountered. Your experience does not reflect our usual standards, and we deeply regret your disturbance and problems. We will take the proper action as we are committed to providing guests a beautiful experience. Please allow us to provide you with the flawless stay you deserve on a future visit.Sincerely, Hotel Management

Dear Víctor, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Carlos, Thank you for your positive feedback! We're thrilled to hear that you had a great experience at Extended Stay America. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

Dear Genesis, We sincerely apologize for the disappointing experience you had during your stay. It deeply concerns us to learn about the issues you encountered, from the initial check-in complications to the cleanliness concerns and unwelcome interactions. This falls short of our commitment to providing a positive guest experience. Your feedback is crucial, and we assure you that we will address these issues with our team to prevent future occurrences. We regret any inconvenience caused and appreciate your patience. We hope you will give us a second chance to deliver the outstanding experience you should always expect from us.Sincerely,Hotel Management

Dear Brian, We are deeply sorry to hear about the disappointment you experienced during your stay at our hotel. Please accept our sincere apologies for any inconvenience you may have encountered. We are committed to resolving your concerns and ensuring our guests receive the best possible service and care. Your feedback will aid us in making necessary improvements. We hope you will give us another opportunity to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Dean, Thank you for taking time out of your day to leave us your feedback on our hotel. We apologize for the disruption due to a neighboring pet during your time with us; had we known about this issue, we would have been more than happy to help. We understand how frustrating this must have been, and we genuinely regret how this inconvenienced your trip. Thank you for your business; we appreciate you choosing us. Sincerely,Hotel Management

Dear Paloma, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We value your feedback and greatly appreciate your patience. We hope you will consider staying with us again, as we welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management

Dear Eric, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Management

Dear Sandra, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We take these comments seriously and use them to improve our guest experience. We hope you will consider us again when you return to the area.Sincerely,Hotel Management

Dear John, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

Dear Jun, Thank you for staying at our hotel and sharing your comments. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope to have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management

Dear Larry, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Sanika, Thank you for staying at our hotel and sharing your comments. It is disappointing to see such comments, as this is far from the experience we want our guests to have. Your feedback is very important to us, and we are genuinely sorry you were unable to enjoy your stay. We hope to have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management